USM Services
USM Services provides integrated facilities maintenance — HVAC, electrical, janitorial, landscaping, snow removal, and specialized projects — to multi-location enterprise clients across the U.S. and Canada via 80,000+ sites, operating as a subsidiary of EMCOR Group (NYSE: EME).
- Company typePrivate
- Founded1986
- HeadquartersNorristown, United States
- Headcount5,001–10,000
- GTM typeB2B
- OfferingServices
What USM Services does
USM Services, Inc. is a U.S.-headquartered facilities maintenance provider founded in 1986 and headquartered in Norristown, Pennsylvania, with an additional regional office in Bohemia, New York. The company delivers an integrated facilities management (IFM) program covering HVAC, electrical and lighting, janitorial and floor care, landscaping, parking lot services, snow and ice management, water conservation, and specialized project work for multi-location enterprise clients across the U.S. and Canada. It serves 80,000+ client sites, manages 900,000+ service calls annually through a centralized 24/7 service center, and handles snow and ice operations across 20,000+ properties per typical season. USM is a wholly-owned subsidiary of EMCOR Group, Inc. (NYSE: EME), a Fortune 500 parent whose network of 80+ operating companies provides financial backing, national procurement leverage, and brand reputation (including an OSHA-recordable safety rate 52% below the BLS specialty contractor industry average for 15 consecutive years).
The business model is built on long-term, contract-based IFM engagements with enterprise customers in retail, financial services, healthcare and pharmacy, restaurants and grocery, and government. Roughly 80% of field work is performed by a nationwide network of vetted local subcontractors, with USM providing centralized program management, consolidated invoicing, dedicated account teams, and quality/safety oversight. Revenue is generated through managed services contracts (recurring IFM programs) and professional services (specialized projects such as energy audits, lighting retrofits, and lease-end inspections). Pricing is custom-quoted per client; snow services use event-based, push, or fixed seasonal rate structures. Supporting technology includes a proprietary national account scheduling system, a voice-recognition service-completion verification system, and EMCORvia customer and vendor portals with real-time tracking. No public revenue or ARR figures are disclosed.
Go-to-market is enterprise field sales: dedicated account teams sell consultative IFM programs to large multi-site operators (national retailers, banks, pharmacy chains). Marketing relies on case studies, EMCOR corporate channels, and organic social. USM has invested in sustainability positioning through LEED Silver certification, EcoVadis rating, ENERGY STAR partnership, and supplier diversity programs (NMSDC, VA), supporting ESG-sensitive enterprise procurement mandates.
USM Services firmographics
Firmographics- Name
- USM Services
- Legal name
- USM, Inc.
- Website
- https://usmservices.com
- Company type
- Private
- Founded year
- 1986
- Operating status
- Operating
- Headcount range
- 5,001–10,000 employees
- Short description
- USM Services provides integrated facilities maintenance — HVAC, electrical, janitorial, landscaping, snow removal, and specialized projects — to multi-location enterprise clients across the U.S. and Canada via 80,000+ sites, operating as a subsidiary of EMCOR Group (NYSE: EME).
- Ownership category
- akta.pro rank
USM Services industry classification
Industry- Product category
- Facilities Maintenance Services
- NAICS
- Facilities Support Services (5612)
- SIC
- Services-Facilities Support Management Services (8744)
- akta.pro primary industry
- Hard Services (MEP/HVAC, Electrical, Plumbing) (BPABAAAA)
- akta.pro secondary industries
- Soft Services (Cleaning, Support, Mailroom) (BPABAAAB), Grounds, Landscaping & Exterior Services (BPABAAAD)
Keywords
Where USM Services is headquartered
LocationHeadquarters
- HQ city
- Norristown
- HQ country
- United States
- HQ region
- North America
Offices2 records
Markets served
USM Services business model
Business model- GTM type
- B2B
- Offering type
- Services
- Cost components
- Personnel, Operations, Supply Chain, Technology or R&D, Marketing or Sales
Revenue model
- Integrated Facilities Management Services: Comprehensive facilities maintenance and management services including HVAC, electrical, janitorial, landscaping, snow removal, and more. Services are provided through a single-source IFM program with consolidated invoicing for multi-location enterprise clients.
- Specialized Project Services: One-time project services including energy efficiency audits, HVAC installation, lighting retrofits, facility conversions, and lease-end inspections for retail and commercial properties.
- Janitorial and Floor Care Services: Commercial cleaning and floor care maintenance services including restroom cleaning, vacuuming, dusting, carpet maintenance, and floor care for retail environments.
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Other | Pay-as-you-go | Custom event-based pricing |
| Other | Pay-as-you-go | Push pricing model |
| Subscription | Annual | Fixed seasonal rate |
Go-to-market motion2 records
Distribution channels3 records
Marketing channels6 records
USM Services product offering
Product offeringCore offering
USM Services provides single-source integrated facilities management (IFM) and commercial maintenance services for multi-location enterprise clients. Offerings include HVAC, electrical and lighting, janitorial and floor care, landscaping, parking lot, snow and ice management, energy services, and water conservation solutions, delivered through a nationwide network of pre-qualified subcontractors with consolidated invoicing and dedicated account teams.
Product overview
USM Services is a facilities maintenance company and commercial janitorial service provider that offers a comprehensive suite of building maintenance and facilities management solutions. The company operates as a portfolio of distinct service offerings rather than a unified software platform. Services include Electrical and Lighting Services, Energy Services, HVAC Services, Integrated Facilities Management (IFM), Janitorial/Floor Care, Landscaping, Parking Lot Services, Repair and Maintenance, Specialized Project Services, Snow and Ice Management, and Water Conservation and Irrigation Efficiency. These services are delivered through a network of subcontractors and in-house teams across over 80,000 client sites in the U.S. and Canada. USM is a subsidiary of EMCOR Group, Inc. (NYSE: EME), providing the financial backing and nationwide support of a Fortune 500 company.
Differentiator
Problem solved
Functional benefit
Products and services
- Electrical and Lighting Services
Quantifiable outcome
- Cost savings of over 10 percent for exterior services at distribution centers
- +4 more outcomes
Companies that use USM Services
Customer profileNamed customers8 records
Segments5 records
Ideal customer profiles5 records
USM Services technology and API
TechnologyTechnology focussed No
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
Feature5 records
USM Services partnerships and signals
Strategic signalPartnerships
Four partnerships are on record, tiered minor.
- National Minority Supplier Development CouncilminorUSM leverages membership in the National Minority Supplier Development Council to identify certified minority-owned suppliers for diverse supplier programs serving retail and banking clients.
- Department of Veteran AffairsminorPartnership with Department of Veteran Affairs to identify veteran-owned business suppliers for diverse vendor programs and supplier diversity initiatives.
- U.S. Department of EnergyminorUSM is a member of DOE Zero Energy Commercial Buildings Consortium and a Save Energy Now Ally Organization, participating in government energy efficiency initiatives.
- ASHRAEminorUSM is a member of ASHRAE (American Society of Heating, Refrigerating and Air-Conditioning Engineers) for industry standards and best practices in HVAC and building systems.
Scale indicators17 records
Recent moves6 records
Expansion highlights5 records
USM Services competitors and assessment
Company assessmentDirect peers
- ABM Industries: ABM is one of the largest U.S. providers of facility services including janitorial, parking, HVAC, and integrated facility solutions to commercial and multi-site clients. ABM and USM both compete for enterprise multi-site contracts with similar service-line breadth and customer base.
- ServiceMaster (Terminix Commercial / ServiceMaster Clean): ServiceMaster's commercial cleaning and janitorial franchise network provides facility cleaning, floor care, and disaster restoration services to multi-site commercial clients. It overlaps with USM's janitorial and floor care service lines, especially in retail and commercial environments.
Broad incumbents
- ISS A/S: ISS is a global facility services provider offering cleaning, property services, and integrated facility management to corporate, industrial, and public-sector clients. It competes with USM in IFM tenders but is structured as a global incumbent with broader geographies and service lines.
- Aramark: Aramark delivers facilities, uniform, and food services to enterprises, sports/entertainment venues, and institutions. Its facilities services line overlaps with USM's IFM offering, though Aramark's portfolio is dominated by food and uniform services rather than pure-play facilities maintenance.
- CBRE Group (Global Workplace Solutions): CBRE's Global Workplace Solutions division delivers integrated facilities management, project management, and workplace experience services to enterprise occupiers. It competes with USM for large multi-site corporate and retail IFM contracts but operates as part of a much larger diversified commercial real estate platform.
- JLL (Jones Lang LaSalle): JLL provides corporate real estate services including integrated facility management, energy management, and workplace technology for global enterprises. It overlaps with USM on IFM services for multi-location clients but with broader geographic reach and a real-estate-services parent.
- Cushman & Wakefield: Cushman & Wakefield offers integrated facility management services through its Global Occupier Services line, competing with USM for enterprise multi-site FM contracts. It operates as a diversified CRE services platform with broader real estate capabilities.
- Sodexo (Facilities Management): Sodexo is a global integrated facilities management and food services provider serving enterprises, schools, healthcare, and government. Its FM division overlaps directly with USM's IFM offering, but operates at a much larger global scale with broader service categories.
Emerging players
- Compass One Healthcare (Crothall): Crothall Healthcare and its parent Compass One provide integrated facility management (environmental services, healthcare plant operations, laundry, food services) to healthcare clients. It is an emerging player in IFM for healthcare but overlaps with USM's facilities maintenance capabilities for healthcare-adjacent accounts.
Others
- EMCOR Group, Inc. EMCOR Group is USM's parent company and provides mechanical and electrical construction, building services, and industrial services across commercial, industrial, and utility markets. It is comparable as a related party and adjacent facilities services platform rather than a direct market competitor to USM.
Market position
Strengths5 records
Weaknesses5 records
Competitive moat5 records
Key risks5 records
Key highlights7 records
Customer concentration
USM Services social profiles
Digital presenceUSM Services financial estimates
Financial estimateRevenue estimate
Valuation estimate
USM Services leadership team
Management profileNumber of profiles
USM Services funding detail
Funding detailFunding overview
Funding rounds1 record
Investors1 record
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
USM Services M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about USM Services
What does USM Services do?
USM Services provides single-source integrated facilities management (IFM) and commercial maintenance services for multi-location enterprise clients. Offerings include HVAC, electrical and lighting, janitorial and floor care, landscaping, parking lot, snow and ice management, energy services, and water conservation solutions, delivered through a nationwide network of pre-qualified subcontractors with consolidated invoicing and dedicated account teams.
Is USM Services a public or private company?
USM Services is a private company. It is classified as corporate owned and is currently operating.
When was USM Services founded?
USM Services was founded in 1986. It employs 5,001 to 10,000 people.
Where is USM Services based?
USM Services is headquartered in Norristown, United States, in the North America region.
How does USM Services make money?
Three revenue lines are on record. Integrated Facilities Management Services are the primary driver. The others are specialized Project Services and janitorial and Floor Care Services.
Who are USM Services's main competitors?
Direct peers on record are ABM Industries and ServiceMaster (Terminix Commercial / ServiceMaster Clean). Broad incumbents are ISS A/S, Aramark, CBRE Group (Global Workplace Solutions), JLL (Jones Lang LaSalle), Cushman & Wakefield and Sodexo (Facilities Management). Compass One Healthcare (Crothall) is listed as an emerging player. EMCOR Group, Inc. is listed as an others.
Does USM Services have an API?
No public API is recorded for USM Services.
What industry is USM Services in?
USM Services's product category is Facilities Maintenance Services. Its primary akta.pro industry code is BPABAAAA, Hard Services (MEP/HVAC, Electrical, Plumbing), with a secondary code of BPABAAAB, Soft Services (Cleaning, Support, Mailroom). Its NAICS code is 5612 and its SIC code is 8744.