eProtocolo

What eProtocolo does

eProtocolo is a Brazilian SaaS company, founded in 2014 and headquartered in Belo Horizonte, Minas Gerais, that sells a cloud-based document and protocol management platform to Brazilian businesses and public-sector organizations. Its core product covers digital document flow (Gestão de Fluxo de Documentos), correspondence management (Gestão de Correspondências), digital mailers (Malotes Digitais), electronic signature with ICP-Brasil legal validity, and an external requests module that lets third parties submit documents via customizable forms without a login. The platform runs on AWS infrastructure in the sa-east-1 region with a Ruby on Rails backend, documented integration APIs, LGPD/LAI compliance, and module add-ons for analytics, electronic signature, and regulatory compliance; supporting lead-gen tools include a Digital Maturity Assessment and an ROI calculator.

The company has accumulated a long-tail customer base of more than 14,000 registered organizations and claims over 36 million digitized processes and 80+ public-sector bodies served. Named customers include Coca-Cola, Sicoob, SENAC, Santa Casa, Owzone Coworking, Use Administradora de Condomínios, CIPA Administradora, ASSEGO PM & BM, 2M Contabilidade, Prefeitura Municipal de Lagoa Grande/PE, Unimed BH, and Sebrae Paraná, spanning financial, healthcare, education, property management, association, and government verticals. Pricing follows a freemium-plus-tiered-subscription model (Prata R$149.90/month, Ouro R$289.90/month, Diamante R$489.90/month, plus a custom enterprise tier), with annual plans offering two months free and IGPM-FGV/IPCA indexation. Distribution is primarily domestic (Brazil only) via a self-serve 11-day free trial, an inside sales team for personalized proposals, and specialized public-sector sales, all operated by a team of 1-10 employees with no disclosed external funding.

Name

eProtocolo

Legal name

EPROTOCOLO TECNOLOGIA DA INFORMAÇÃO LTDA

Website

https://eprotocolo.com

Company type

Private

Founded year

2014

Operating status

Operating

Headcount range

1–10 employees

Short description

eProtocolo is a Brazilian cloud-based SaaS platform, founded in 2014 and headquartered in Belo Horizonte, that provides digital protocol management, correspondence tracking, electronic signature with ICP-Brasil/LGPD compliance, and document workflow tools to over 14,000 companies and 80+ public-sector organizations across Brazil.

Ownership category

akta.pro rank

Product category

Document Management Software

NAICS

Software Publishers (513210)

SIC

Services-Prepackaged Software (7372)

akta.pro primary industry

E-Signature & Digital Transaction Management (DTM) (HDAEAGAF)

akta.pro secondary industry

Content Governance, Compliance, Retention & eDiscovery (HDAEAGAJ)

Keywords

• Document management software
• Protocol tracking system
• Electronic signature platform
• Correspondence management software
• Digital workflow automation

Headquarters

HQ city

Belo Horizonte

HQ country

Brazil

HQ region

Latin America

Offices1 record

Markets served

GTM type

B2B

Offering type

Software

Cost components

Personnel, Technology or R&D, Infrastructure, Marketing or Sales, Operations, Others

Revenue model

1. Subscription - Monthly Plans: Recurring monthly subscription revenue from tiered pricing plans (Prata R$149.90, Ouro R$289.90, Diamante R$489.90) based on user count, protocol limits, and storage allocation. Additional storage can be contracted separately.
2. Subscription - Annual Plans: Annual subscription with 2 months free incentive. Annual pricing: Prata R$1,499, Ouro R$2,899, Diamante R$4,899. Annual price adjustment based on IGPM-FGV or IPCA index.
3. Custom/Premium Plans: Enterprise-tier plans for organizations with 10+ users, 1000+ protocols/month, and 2GB+ storage. Pricing negotiated individually with sales team.

Pricing tiers

Go-to-market motion2 records

Distribution channels4 records

Marketing channels7 records

Core offering

eProtocolo provides a cloud-based SaaS platform for digital protocol management, document flow control, and corporate correspondence tracking. The core offering enables organizations to digitalize paper-based document processes, route documents across departments, track correspondence in real time, send bulk digital mailers, capture legally valid electronic signatures compliant with ICP-Brasil standards, and integrate protocol management with other enterprise systems via documented APIs. The platform is targeted at Brazilian companies and public sector organizations, delivered via tiered subscription plans with full LGPD and LAI compliance built in.

Product overview

eProtocolo is a unified SaaS platform for digital document management, protocol tracking, and corporate correspondence. The core platform encompasses document flow management (Gestão de Fluxo de Documentos) and correspondence management (Gestão de Correspondências), which form the foundational modules. Additional specialized modules include Malotes Digitais for bulk sending management, Assinatura Eletrônica for electronic signatures with legal validity, and Módulo de Solicitações Externas for customizable external request forms. The platform also includes analytics (Relatórios Gerenciais), LGPD compliance tools, and Integration APIs. Supporting tools include a Digital Maturity Assessment (Avaliação de Maturidade Digital) and ROI Calculator. The platform is offered through tiered subscription plans (Prata, Ouro, Diamante, and Customizado) based on user count and storage needs.

Differentiator

Problem solved

Functional benefit

Brands

• Módulo de Solicitações Externas: Module for customized external request forms with automatic protocol generation
• Módulo de Malotes Digitais
• Gestão de Correspondência Digital
• Fluxo de Documentos e Protocolo Digital

Products and services

• eProtocolo Document Management Platform Cloud-based SaaS platform that provides digital protocol management, document flow control with internal and external routing, inter-department forwarding, and attachment management. It is targeted at Brazilian companies and public sector organizations that need to digitalize paper-based document processes and gain full traceability.
• Gestão de Correspondências (Correspondence Management) Module for tracking and managing internal and external corporate correspondence with intelligent notifications, real-time status tracking, automatic delivery confirmation via electronic signature, and complete movement history. Targeted at organizations that need to prove document delivery and receipt.
• Módulo de Malotes Digitais (Digital Mailers Module) Add-on module for batch sending management of multiple protocols to multiple recipients with status control, detailed reports, and delivery tracking. Targeted at organizations that need to send groups of documents in bulk and require traceability for each recipient.
• Assinatura Eletrônica (Electronic Signature) Standalone electronic signature service for receipt confirmation with legal validity and LGPD compliance, conforming to ICP-Brasil standards and Lei 14.063/2020. Available for contract separately from the main platform and is targeted at organizations that need legally valid digital signatures on protocols and documents.
• Módulo de Solicitações Externas (External Requests Module) Add-on module providing customizable forms for third parties to submit external requests without user login, with automatic integration into the eProtocolo system. Targeted at organizations that need to receive and track external requests from citizens, clients, or partners as formal protocols.
• Avaliação de Maturidade Digital (Digital Maturity Assessment) Free standalone digital maturity assessment tool based on recognized frameworks (ITDBr 2024 from PwC/FDC, MIT CISR, McKinsey Digital Quotient, and EU Digital Maturity Assessment) covering 7 strategic dimensions with 45 questions, benchmark comparisons, and prioritized recommendations. Targeted at Brazilian business leaders evaluating their digital transformation maturity.
• Calculadora de ROI (ROI Calculator) Free standalone return on investment calculator for document digitalization, with pre-defined scenarios for small (25 employees, 800 docs/month), medium (100 employees, 3,500 docs/month), and large (500 employees, 15,000 docs/month) companies, plus a custom calculation option. Targeted at organizations evaluating the financial case for digitalizing their document management.

Quantifiable outcome

• 98% reduction in processing time
• +7 more outcomes

Named customers12 records

Segments12 records

Ideal customer profiles3 records

Technology focussed Yes

API detail

Has API

Yes

API docs

API detail

Core technology

AI maturity

App detail

Feature9 records

Partnerships

One partnership is on record.

• Amazon Web Services (AWS)coreTechnology or IntegrationAWS provides cloud infrastructure for data storage and processing. Data stored on AWS servers located in Brazil (sa-east-1 region). AWS compliance with ISO 27001 and SOC 2 standards referenced for security certifications.

Scale indicators15 records

Recent moves5 records

Expansion highlights5 records

Direct peers

• Multidados: Brazilian document management and workflow platform serving mid-market and public sector clients. Comparable to eProtocolo on document flow, digital protocols, and enterprise document management functionality in Brazil.
• Certisign: Brazilian ICP-Brasil-credentialed e-signature and digital identity provider serving enterprises and government. Comparable to eProtocolo on the regulated electronic signature and legal-validity angle in the Brazilian market.
• 1Doc: Brazilian platform focused on document management, electronic protocols and citizen/employee service requests for public and private organizations. Directly comparable to eProtocolo on the protocol/correspondence workflow stack and the LAI/LGPD compliance angle.

Emerging players

• Pipefy: Brazilian-born workflow and process automation platform with document and approval flows. Comparable to eProtocolo on the process-automation and document-flow axis, but with a broader horizontal workflow positioning.
• Projuris: Brazilian legal practice management software with document automation, electronic signature and workflow. Comparable to eProtocolo on the document/electronic signature stack, but specialized in law firms and legal departments rather than protocol management.

Broad incumbents

• DocuSign: Global leader in e-signature and digital transaction management with growing Brazil presence. Comparable to eProtocolo on electronic signature and digital workflow, but operates as a broad incumbent across many geographies and use cases.
• Senior Sistemas: Brazilian ERP and management software provider serving manufacturing, services, logistics and government with integrated document/workflow capabilities. Comparable to eProtocolo on document/process management for mid-market and government, but as part of a larger suite.
• TOTVS: Largest Brazilian enterprise software vendor, offering ERP, HR and document management modules. Comparable to eProtocolo as an incumbent in Brazilian document management and public sector software, but across a much broader suite.
• Adobe Acrobat Sign: Adobe's e-signature offering within the broader Acrobat/Document Cloud portfolio. Comparable to eProtocolo on electronic signatures and document workflows, but typically embedded in larger Adobe enterprise deals rather than as a specialized protocol platform.

Regional players

• Colab: Brazilian govtech platform for citizen services, public requests and municipal transparency. Comparable to eProtocolo on the public-sector/citizen-request workflow angle, particularly around LAI-related transparency use cases.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat4 records

Key risks6 records

Key highlights7 records

Customer concentration

• YouTubeyoutube.com/@eprotocolo
• Xx.com/eProtocoloApp
• Facebookfacebook.com/eProtocoloApp

Compliance4 records

Revenue estimate

Valuation estimate

Number of profiles

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about eProtocolo