Institute of Hospitality in HealthCare

What Institute of Hospitality in HealthCare does

The Institute of Hospitality in HealthCare (IHHC) is an Australian not-for-profit professional association dedicated to support services professionals working in the Health and Aged Care sector. Founded in 1984 and headquartered at a PO Box in Crows Nest, NSW (with a 03-area Melbourne phone line), IHHC operates a federated model with six state branches across Queensland, New South Wales, South Australia, Western Australia, Victoria, and Tasmania, each run by volunteer committees.

The organisation's core product is membership, offered at $170 inc GST per year for individual Full Members and Healthcare Network Members, with a corporate membership tier providing 5-10% volume discounts for organisations with 5+ members in the same state. Beyond membership, IHHC delivers a portfolio of publications (National Magazine, Food Safety Guide, IDDSI resources, Online Resources), events (the 42nd Annual National Conference scheduled for October 2026 in Hobart, state-level seminars, webinars, breakfasts), and awards programs (Industry Excellence Awards, Rosemary Anne Pirie OAM Memorial Award, Texture Modified Food Awards, Culinary Competition). Its signature differentiator is the Packaging Accessibility Rating, an Australian-first standard co-developed with HealthShare NSW and Arthritis Australia, made available to members through a members-only database.

IHHC is governed by a volunteer National Board and funded primarily through membership fees, conference and event revenue, publications, and supporter/sponsorship contributions. It serves a tripartite customer base — government and statutory departments, not-for-profit organisations, and private healthcare providers — alongside its individual professional members community. The organisation also positions itself as a quasi-regulatory voice, directly involved in formulating guidelines and recommendations affecting support services in the Health and Aged Care industry, with formal representation on the Work, Health & Safety Association of South Australia Hospitality Industry Board.

Name

Institute of Hospitality in HealthCare

Legal name

Institute of Hospitality in HealthCare (IHHC) Ltd

Website

https://ihhc.org.au

Company type

Private

Founded year

1984

Operating status

Operating

Headcount range

101–250 employees

Short description

Institute of Hospitality in HealthCare (IHHC) is an Australian not-for-profit professional association that provides membership, publications, events, and industry awards to support services professionals in the Health and Aged Care sector, operating six state branches and a flagship annual National Conference.

Ownership category

akta.pro rank

Headquarters

HQ city

Melbourne

HQ country

Australia

HQ region

Oceania

Offices1 record

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Operations, Marketing or Sales, Technology or R&D, Infrastructure, Others

Revenue model

1. Individual Membership Fees: Annual membership fee of $170 inc GST for Full members employed in support services in Health or Aged Care. Healthcare Network members have a separate tier. Corporate memberships are also available with tiered discounts based on the number of members from the same organisation in the same state.
2. Corporate Membership: Corporate membership available for organisations with 5 or more members from the same organisation in the same state, receiving 5-10% discount. Multiple membership payments from the same organisation can be invoiced flexibly.

Pricing tiers

Go-to-market motion1 record

Distribution channels3 records

Marketing channels5 records

Core offering

IHHC is a not-for-profit professional association that sells individual and corporate membership subscriptions to professionals working in support services across the Health and Aged Care Industry in Australia. Members gain access to publications (National Magazine, Food Safety Guide, IDDSI resources), exclusive tools (the Packaging Accessibility Rating database co-developed with HealthShare NSW and Arthritis Australia), professional development events including the annual National Conference, regional seminars and webinars, and recognition through state and national excellence awards.

Product overview

Institute of Hospitality in HealthCare (IHHC) is a not-for-profit professional association offering a portfolio of membership services, publications, events, and awards programs. The core offerings include Full and Healthcare Network memberships ($170/year), the National Magazine, Food Safety Guide, IDDSI resources, and the unique Packaging Accessibility Rating system developed with HealthShare NSW and Arthritis Australia. Annual activities feature the National Conference (next: October 2026 in Hobart), Excellence Awards across states, Culinary Competition, and Texture Modified Food Awards. Member benefits include access to the Packaging Accessibility Database, professional development webinars, and discounted rates to seminars and conferences.

Differentiator

Problem solved

Functional benefit

Products and services

• Membership

Named customers3 records

Segments3 records

Ideal customer profiles3 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Partnerships

Four partnerships are on record, tiered core and minor.

• HealthShare NSWcoreStrategic or Co-development PartnerIHHC partnered with HealthShare NSW and Arthritis Australia to create the Packaging Accessibility Rating, an Australian first providing a single national standard for determining the ease of opening and safety of comparable food products. This partnership delivers a unique member-only benefit available through the Packaging Accessibility Database. The initiative addresses a major barrier to nutrition for individuals in healthcare settings.
• Arthritis AustraliacoreStrategic or Co-development PartnerIHHC partnered with HealthShare NSW and Arthritis Australia to create the Packaging Accessibility Rating, an Australian first providing a single national standard for food packaging accessibility. This initiative helps individuals with arthritis and other conditions affecting hand mobility make informed decisions about products that are easy or hard to open, removing a major barrier to nutrition.
• Work, Health & Safety Association of South Australia - Hospitality Industry BoardminorStrategic or Co-development PartnerThe SA branch of IHHC is represented on the Work, Health & Safety Association of South Australia - Hospitality Industry Board, through which they continue to update and provide information to members on workplace health and safety matters relevant to the hospitality industry.
• Packaging Accessibility Rating (IHHC, HealthShare NSW, Arthritis Australia)coreOthersThe Packaging Accessibility Rating provides a single national standard for determining the ease of opening and safety of comparable food products. Available exclusively to IHHC members, this initiative allows individuals to make informed decisions on what products are easy or hard to open and helps remove a major barrier to nutrition in healthcare settings.

Scale indicators3 records

Recent moves6 records

Expansion highlights4 records

Broad incumbents

• Dietitians Australia: Australia's national professional body for dietitians, many of whom work in hospital food services and are part of IHHC's 'Healthcare Network' member segment. Overlapping audience and member benefits, but broader clinical scope.
• Aged & Community Care Providers Association (ACCPA): Australian peak body for aged care providers. While ACCPA represents provider organisations rather than support service staff, its members are the primary employers of IHHC's individual members, making it a complementary industry body operating in the same vertical.
• Australian Healthcare and Hospitals Association (AHHA): Australia's national peak body for hospitals and healthcare providers. Overlap with IHHC in healthcare policy advocacy and member services, though AHHA focuses on clinical leadership rather than support services.

Regional players

• Restaurant & Catering Australia (RCA): Australian industry association for the restaurant and catering sector. Operates a similar membership and events model in Australia; while not healthcare-focused, it is comparable in addressing hospitality professionals with events, awards, and member benefits.
• Hospitality Management Australasia (HMA): Australasian hospitality industry body providing training, events, and professional development for hospitality professionals. Comparable in mission and member services to IHHC, though broader than healthcare-only focus.

Direct peers

• Association for Healthcare Foodservice (AHF): US national professional association for healthcare foodservice operators and dietitians. Operates the same community-led model targeting healthcare hospitality professionals with member events, publications, and awards - directly comparable to IHHC's Australian offering.
• Healthcare Caterers Association (HCA): UK-based professional association for healthcare catering and hospitality professionals. Closest international analogue to IHHC, with comparable membership, events, awards, and educational programmes for hospital hospitality staff.

Others

• IDDSI (International Dysphagia Diet Standardisation Initiative): International standards body whose IDDSI framework is referenced as a key IHHC member resource. Though not a membership association for hospitality staff, IHHC publishes IDDSI resources and runs the Texture Modified Food Awards against this standard, making it a key ecosystem partner.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks6 records

Key highlights6 records

Customer concentration

Revenue estimate

Valuation estimate

Number of profiles

Profiles8 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Institute of Hospitality in HealthCare