What Arthritis Australia does

Arthritis Australia is a registered charity and national peak body founded in 1949, operating across all eight Australian states and territories with a national office in Sydney. It serves the more than 7 million Australians living with arthritis and musculoskeletal conditions, plus their families, caregivers, and the healthcare professionals who treat them. Its mission is delivered across four pillars: information (Information Sheets, Booklets, Videos, Decision Making Aids, Medication Search), support (Arthritis Infoline at 1800 011 041, My Arthritis Support Programs, state/territory offices), advocacy (policy submissions, position statements, campaigns, Arthritis Champions volunteer program), and research (National Research Program, consumer engagement, study participant recruitment). It also runs an Accessible Design Program that works with industry and government to test, advise, and certify everyday products usable by people with arthritis.

The underlying technology is light: the platform is a content and resource hub built on WordPress/Elementor, complemented by a telephone helpline, social media presence, and condition-specific microsites (MyAS, MyOA, MyRA, MyPsoriaticArthritis, Moving with Arthritis, My Back Pain) operated by partner organizations. There is no proprietary software product, mobile application, or AI component disclosed.

The business model is donation-funded nonprofit economics. Revenue streams comprise individual donations (one-time, workplace giving, gifts in wills, in-memory giving), corporate partnerships, directed research donations, and a nascent certification revenue stream via the Accessible Design Program. All patient-facing services and information resources are provided free of charge, and donations over AUD 2 are tax-deductible. The go-to-market is community-led: the organization reaches Australians through its website, social channels (Instagram, X/Twitter, Facebook, YouTube, LinkedIn), email newsletter, state/territory office network, and volunteer-led advocacy programs.

Name

Arthritis Australia

Legal name

Arthritis Australia

Website

https://arthritisaustralia.com.au

Company type

Private

Founded year

1949

Operating status

Operating

Headcount range

11–50 employees

Short description

Arthritis Australia is the national charity peak body, founded in 1949, providing free information, support, advocacy, and research funding for the 7 million Australians living with arthritis and musculoskeletal conditions.

Ownership category

akta.pro rank

Product category

Health Charity and Patient Advocacy Services

NAICS

Social Assistance (624), Individual and Family Services (6241)

SIC

Services-Misc Health & Allied Services, Nec (8090)

akta.pro primary industry

Adherence, Reminders & Engagement Automation (Medication/Follow-up) (HLACAEAJ)

akta.pro secondary industries

Caregiver Support, Coaching & Training (HLADALAG), Real-World Data (RWD) / Real-World Evidence (RWE) & Observational Research Platforms (HLACAOAM)

Keywords

• Arthritis information resources
• Patient advocacy services
• Chronic disease support
• Musculoskeletal health charity
• Health helpline support

Headquarters

HQ city

Glebe

HQ country

Australia

HQ region

Oceania

Offices1 record

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Marketing or Sales, Technology or R&D

Revenue model

1. Donations and philanthropy: Charitable donations from individuals, including one-time gifts, workplace giving, and gifts in wills. The organization states 'All donations over $2 are tax deductible.'
2. Corporate partnerships: Corporate partner program where businesses support the organization financially in exchange for association with the charity.
3. Research funding: Donations specifically directed to research programs.

Go-to-market motion1 record

Distribution channels3 records

Marketing channels6 records

Core offering

Arthritis Australia is a registered charity that delivers free information resources (information sheets, booklets, videos, decision-making aids), a medication search tool, community support programs, and a free telephone helpline (Arthritis Infoline, 1800 011 041) for people living with arthritis and musculoskeletal conditions in Australia. The organization also funds research, advocates for policy change, and runs an Accessible Design certification program partnering with industry and government to test everyday products.

Product overview

Arthritis Australia is a national charity organization offering a unified portfolio of health information resources and support services. The core offerings include Information Sheets, Booklets, Videos, and Decision Making Aids providing evidence-based arthritis education; a Medication Search tool for treatment lookup; My Arthritis Support Programs for peer community connection; and the Arthritis Infoline (1800 011 041) staffed by health professionals. An Accessible Design Program also partners with industry to certify accessible products. All resources work together to support people living with arthritis across education, self-management, community support, and advocacy.

Differentiator

Problem solved

Functional benefit

Products and services

• Information Sheets Quick, easy-to-read resources providing essential information about arthritis, treatments, and self-management strategies for people living with arthritis and the broader community.
• Booklets
• Videos
• Decision Making Aids
• Medication Search
• My Arthritis Support Programs
• Arthritis Infoline
• Accessible Design Program

Segments4 records

Ideal customer profiles2 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Partnerships

Eight partnerships are on record, tiered core and supporting.

• State and territory arthritis organizationscoreStrategic or Co-development PartnerNetwork of state and territory arthritis offices including Arthritis NSW, Arthritis Qld, Fighting Arthritis (SA), Arthritis Tas, Arthritis WA, Arthritis Pain Support Emerge ACT, and AONT (NT) providing localized support services across Australia.
• MyAS (My Ankylosing Spondylitis)supportingOthersPartner organization providing support for Australians living with ankylosing spondylitis.
• MyOA (My Osteoarthritis)supportingOthersPartner organization providing support for Australians living with osteoarthritis.
• MyRA (My Rheumatoid Arthritis)supportingOthersPartner organization providing support for Australians living with rheumatoid arthritis.
• MyPsoriaticArthritissupportingOthersPartner organization providing support for Australians living with psoriatic arthritis.
• Moving with ArthritissupportingOthersPartner organization focused on exercise and movement for people with arthritis.
• My Back PainsupportingOthersPartner organization providing support for Australians dealing with back pain conditions.
• healthdirect AustraliasupportingStrategic or Co-development PartnerHealth information partnership providing validated health content through healthdirect.gov.au platform.

Scale indicators4 records

Recent moves5 records

Expansion highlights5 records

Direct peers

• Musculoskeletal Australia: Australian peer organization (formerly Arthritis Victoria) providing information, support, and advocacy for people with musculoskeletal conditions — overlapping mandate and domestic geography.
• Versus Arthritis: The UK's leading arthritis charity, formed from the merger of Arthritis Research UK and Arthritis Care. Operates a near-identical model of research funding, patient information, and advocacy.
• The Arthritis Society: Canada's national arthritis charity, funding research and delivering education and support programs. Directly comparable in mission, scope, and beneficiary population.
• Arthritis Foundation: The largest US arthritis-focused nonprofit, providing information, advocacy, research funding, and community programs — the closest international functional analog to Arthritis Australia's national peak-body role.

Emerging players

• Painaustralia: Australian national advocacy body for people living with chronic pain, many of whom have arthritis. Shares mission overlap in pain-related information, advocacy, and research advocacy.
• CreakyJoints (Global Healthy Living Foundation): A digital-first patient community for arthritis and other chronic conditions, focused on education, advocacy, and research participation. Comparable in mission but differentiated by technology-led delivery.

Regional players

• Consumers Health Forum of Australia: Australia's peak body for health consumer advocacy, engaging government on healthcare policy. Operates in the same domestic advocacy ecosystem as Arthritis Australia.

Broad incumbents

• National Health Council (US): US umbrella organization for patient advocacy groups, providing policy, research, and capacity-building support across chronic conditions. Comparable as a broader-mission advocacy umbrella.

Market position

Strengths5 records

Weaknesses4 records

Competitive moat4 records

Key risks5 records

Key highlights7 records

Customer concentration

• Xx.com/arthritisaust
• YouTubeyoutube.com/user/arthritis123
• Facebookfacebook.com/arthritisaustralia
• LinkedInau.linkedin.com/company/arthritis-australia
• Instagraminstagram.com/arthritisaustralia

Revenue estimate

Valuation estimate

Number of profiles

Profiles1 record

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Arthritis Australia