What Barphone does

Barphone (legal entity: Barphone Digital S.A.) is a Greek cloud communications and contact center solutions provider founded circa 1972-1974 (firmographics records 1972; corporate history references a 50th anniversary consistent with a ~1974 founding). The company is headquartered in Metamorfosi, Athens, and operates with 11-50 employees. Barphone serves enterprise and mid-market customers across Greece, with named deployments spanning banking (Eurobank, Piraeus Factoring), retail (Plaisio, Kotsovolos), aviation (Aegean Airlines), telecom (WIND Greece), gaming/lottery (OPAP), insurance (Eurolife), healthcare/government (Greek Ministry of Health), contact center outsourcing (Teleperformance Greece, 11,000+ agents), steel manufacturing (Hellenic Halyvourgia), and education/certification (PeopleCert). The company holds Avaya Diamond Partner status — the highest tier in Avaya's partner program — and maintains parallel relationships with Genesys, Jabra, Lamda Hellix, ElevenLabs, and several smaller integration partners.

Barphone's core technology stack is cloud-first UCaaS/CCaaS delivered primarily on the Avaya platform, augmented by Genesys cloud contact center capabilities and Microsoft Teams-as-PBX integrations. Core products include Unified Communications & Collaboration, Contact Center, Next Generation Devices (headsets, speakerphones, cameras), and CX Applications. Notable proprietary assets include the Barphone Secure Payment Application (BSPA) — a PCI-compliant contact center payment solution using DTMF-masked card data with zero integration requirements — and a documented four-phase Cloud Migration Methodology covering Planning, Definition & Implementation, Migration, and Operational & Adoption. In April 2026, Barphone announced a strategic partnership with ElevenLabs to integrate AI voice technology and agentic AI platforms into its CX portfolio, extending its offering into generative-AI-driven conversational experiences for customer service, sales, collections, and outbound engagement.

Barphone's business model blends professional services (consulting, training, design, implementation, project management) with recurring subscription revenue (Cloud UCaaS/CCaaS) and managed services (support, maintenance, ongoing operations). Go-to-market combines direct enterprise field sales targeting large Greek enterprises, with channel distribution through Avaya and Genesys partner networks and multi-vendor hardware resale (notably Jabra). Pricing is quote-based with no publicly disclosed tiers. The company is privately held with no disclosed institutional investors, funding rounds, or revenue figures, and is presumed to be founder- or family-controlled. Barphone holds Avaya's 2021 Innovation Partner of the Year award and hosted the 60th PCC EMEA conference in Athens in November 2022, signaling elevated standing within the Avaya partner ecosystem.

Name

Barphone

Legal name

Barphone Digital S.A.

Website

https://barphone.gr

Company type

Private

Founded year

1974

Operating status

Operating

Headcount range

11–50 employees

Short description

Barphone is a Greek cloud communications and contact center solutions provider serving enterprise clients across banking, retail, aviation, healthcare, and government. As an Avaya Diamond Partner, the company delivers UCaaS/CCaaS implementations, professional services, and AI-powered customer experience solutions.

Ownership category

akta.pro rank

Product category

Unified Communications & Contact Center Solutions

NAICS

All Other Telecommunications (517810)

SIC

Services-Telephone Interconnect Systems (7385), Communications Services, Nec (4899)

akta.pro primary industry

Unified Communications (UCaaS) Apps (BPAMACAE)

akta.pro secondary industries

AV/Collaboration & Unified Communications Support (VoIP, Video, UCaaS) (BPAAACAJ), Messaging APIs, CPaaS & Programmable Communications (BPAMACAL)

Keywords

• Unified communications
• Cloud contact center
• Cloud migration services
• Customer experience solutions
• Managed communication services

Headquarters

HQ city

Metamórfosi

HQ country

Greece

HQ region

Europe

Offices1 record

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Technology or R&D, Operations, Marketing or Sales, Infrastructure

Revenue model

1. Consulting & Training Services: Professional consulting services for cloud adoption, digital transformation strategy, and technology training for customer service and CX professionals.
2. Design & Implementation Services: System design and implementation services for unified communications, contact centers, and cloud migration projects.
3. Managed Services: Ongoing managed services for cloud communications and contact center operations including support and maintenance.
4. Cloud UCaaS/CCaaS Solutions: Cloud-based unified communications and contact center as a service solutions for enterprises and SMEs.
5. Project Management & Service Delivery: Project management services for complex telecommunications infrastructure upgrades and migrations.

Go-to-market motion3 records

Distribution channels4 records

Marketing channels7 records

Core offering

Barphone specializes in the design, sale, custom software development, and technical support of Avaya unified communications and contact center platforms. The company delivers cloud-first UCaaS/CCaaS solutions, consulting and training, cloud migration services, managed services, and proprietary applications such as the BSPA secure payment solution, primarily to enterprise and mid-market customers in Greece.

Product overview

Barphone offers a comprehensive cloud-first communications and customer experience portfolio. The core offerings include Unified Communications & Collaboration and Contact Center solutions, complemented by Next Generation Devices (headsets, speakerphones, cameras) and CX Applications. The company specializes in Avaya-based implementations and has recently expanded into AI-powered voice technology through an ElevenLabs partnership. Their solutions support cloud UCaaS/CCaaS deployment models, with specific focus on Work From Everywhere, Customer Experience, Workforce Optimization, and Digital Transformation outcomes.

Differentiator

Problem solved

Functional benefit

Products and services

• Unified Communications & Collaboration Cloud-based unified communications platform delivering voice, video, and collaboration capabilities for enterprises, supporting remote work, multi-site connectivity, and integration with enterprise telephony systems.
• Contact Center Customer experience and contact center solutions providing omnichannel routing, workforce engagement, analytics, and empathetic customer interaction capabilities for enterprises and midsized businesses.
• Next Generation Devices Hardware lineup including headsets, speakerphones, and cameras (e.g., Jabra PanaCast) designed for unified communications in remote, hybrid, and office work environments.
• Barphone Secure Payment Application (BSPA) Proprietary PCI-compliant secure payment solution for contact centers that enables safe transmission of credit card information via DTMF tones for voice calls and secure web links for chat/email sessions, with zero integration requirements and masked card details for agents.
• Consulting & Training Consulting services for cloud adoption, digital transformation strategy, and technology training for customer service and CX professionals, delivered to enterprise customers in Greece.
• Design & Implementation System design and implementation services for unified communications, contact centers, and cloud migration projects, supporting enterprise and mid-market customers in Greece.
• Cloud Adoption & Migration Cloud migration services covering Planning, Definition & Implementation, Migration, and Operational & Adoption phases with structured sprints, business workshops, and technical architecture validation for UCaaS/CCaaS transitions.
• Custom Applications & APIs Custom software development and API integration services for Avaya-based communications and contact center platforms, enabling tailored customer solutions and third-party integrations.
• Managed Services Ongoing managed services for cloud communications and contact center operations, including monitoring, support, and maintenance of UCaaS/CCaaS environments.
• Project Management & Service Delivery

Quantifiable outcome

• Cloud infrastructure availability reaching 99.99% SLA with guaranteed backup and disaster recovery from major cloud vendors
• +2 more outcomes

Named customers12 records

Segments3 records

Ideal customer profiles2 records

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration2 records

AI capability4 records

Feature6 records

Partnerships

Five partnerships are on record, tiered core and minor.

• ElevenLabscoreStrategic or Co-development Partner · 26 April 2026Strategic partnership to bring advanced AI voice technology to the Greek market. ElevenLabs is a global leader in AI-driven voice technology and agentic AI platforms enabling scalable, natural-sounding voice agents. Barphone will integrate ElevenLabs technology into its CX and Unified Communications solutions portfolio.
• AvayacoreTechnology or IntegrationAvaya Diamond Partner, the highest partnership tier. Avaya is a global leader in telecommunications providing reliable communications and customer experience solutions to 100,000 customers in 190 countries. Barphone delivers Avaya UCaaS/CCaaS, IP Office, IX Workplace, SBCE, and Workforce Engagement solutions in Greece.
• GenesyscoreTechnology or IntegrationGenesys partner for delivering cloud contact center and customer experience solutions. Genesys is a global leader in omnichannel customer experience and contact center solutions enabling organizations to create differentiated customer journeys.
• Aura AllianceminorChannel Partner/ Reseller/ DistributorAura Alliance is an Avaya-focused alliance/partner program. Barphone participates as an Aura Alliance member for Avaya-related solution distribution.
• Hellenic Institute of Customer Service (HICS)minorStrategic or Co-development PartnerIndustry association for customer service professionals in Greece. Barphone hosts workshops for HICS members on CX and AI convergence, demonstrating thought leadership and partnership in the Greek customer service community.

Scale indicators3 records

Recent moves5 records

Expansion highlights5 records

Market position

Weaknesses4 records

Competitive moat5 records

Customer concentration

• YouTubeyoutube.com/@barphone
• Facebookfacebook.com/barphonedigital
• LinkedInlinkedin.com/company/barphone

Compliance2 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles3 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Barphone