What Back Office Support Services does

Back Office Support Services operates the Outsource2india (O2I) brand under Flatworld Solutions Inc, delivering outsourced business process services across roughly a dozen verticals from a delivery footprint anchored in Bangalore, India and Davao, Philippines, with US commercial offices in Princeton, New Jersey and Napa, California. The portfolio spans inbound and outbound call-center operations, mortgage loan processing/underwriting/closing (anchored by the proprietary MSuite automation tool), healthcare BPO (medical billing, coding, transcription, RCM), finance and accounting, software development (including ServiceNow, Azure and Microsoft consulting), engineering services (CAD, BIM), data science, creative and photo editing, insurance BPO, research and analysis, virtual assistant services, and emerging RevOps and legal AI-bot offerings. Pricing is hourly for call-center seats (starting at $8-$10/hour), per-loan or per-engagement for mortgage, and managed-services/FTE-based for larger enterprise relationships, with deals sourced through enterprise field sales, an inside-sales motion targeting SMBs, and a 13-country partner/reseller program.

The company's technology stack is a mix of proprietary tools and third-party platforms: MSuite for mortgage workflow, an in-house AI-driven call routing engine, an NLP-powered knowledge base for contact-center agents, AI-assisted quality monitoring (voice, sentiment, compliance), AI content moderation with human-in-the-loop review, and Lean Six Sigma analytics dashboards for capacity forecasting. The business has secured ISO/IEC 27001:2022, GDPR and SSAE16 compliance credentials and serves 18,000+ customers across 167+ countries, with named enterprise logos including Rogers, Fujitsu, MSN, Yale School of Management, Maximus, ARI, Alcon and Movement Mortgage.

Commercially the model is a labor-arbitrage BPO with automation layered on top rather than a software/SaaS platform. Revenue is generated per seat, per hour, per transaction, or per dedicated team, with documented client outcomes in mortgage such as 40-60% operational cost reduction, 30-50% faster closings, doubling of processing volume without added headcount, and underwriting turnaround compressed from weeks to under 48 hours. The company is privately held, bootstrapped with no disclosed external funding, and operates as Flatworld Solutions Inc (Delaware/New Jersey) together with wholly-owned Flatworld Solutions Pvt. Ltd. (India) and Flatworld Mortgage Solutions LLC.

Name

Back Office Support Services

Legal name

Flatworld Solutions Inc

Website

https://outsource2india.com

Company type

Private

Founded year

1997

Operating status

Operating

Headcount range

5,001–10,000 employees

Short description

Outsource2india, operated by Flatworld Solutions Inc, is a bootstrapped offshore BPO provider delivering call-center, mortgage processing, healthcare BPO, finance and accounting, software development, engineering, data science and creative services from India and the Philippines to 18,000+ customers across 167+ countries.

Ownership category

akta.pro rank

Product category

Business Process Outsourcing Services

NAICS

Telephone Call Centers (56142), Telemarketing Bureaus and Other Contact Centers (561422), Business Support Services (5614), Office Administrative Services (56111)

SIC

Services-Management Services (8741), Services-Help Supply Services (7363), Services-Computer Processing & Data Preparation (7374), Services-Computer Programming, Data Processing, Etc. (7370)

akta.pro primary industry

Financial Planning & Analysis Support (Budgeting, Forecasting, Management Reporting) (BPAAAGAJ)

akta.pro secondary industries

Telesales & Inside Sales Outsourcing (B2B/B2C) (BPAAADAE), Print, Mailroom & Document Workflow Services (Inbound/Outbound Processing) (BPAAAKAL), Service Desk & ITSM Outsourcing (BPAEAMAF)

Keywords

• Business process outsourcing
• Call center services
• Mortgage processing services
• Healthcare BPO services
• Finance accounting outsourcing

Headquarters

HQ city

Princeton

HQ country

United States

HQ region

North America

Offices8 records

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Operations, Infrastructure, Technology or R&D, Marketing or Sales, Others

Revenue model

1. Business Process Outsourcing Services: Comprehensive BPO services including call center, mortgage processing, insurance BPO, healthcare BPO, finance & accounting, engineering, software development, creative services, and data science. Revenue generated through hourly rates, per-project fees, and dedicated team arrangements.
2. Call Center Services: Inbound, outbound, telemarketing, virtual assistant, and customer support services. Billed at hourly rates starting at $8-10/hour with flexible hiring models and dedicated team options.
3. Mortgage Processing Services: End-to-end mortgage support including loan processing, underwriting, closing, title support, appraisal, and loan servicing. Generates revenue through per-loan fees and dedicated team arrangements with scalable operations.

Pricing tiers

Go-to-market motion3 records

Distribution channels3 records

Marketing channels6 records

Core offering

Back Office Support Services (Outsource2india) provides business process outsourcing across verticals including call center operations, mortgage loan processing and underwriting, healthcare back-office support, finance and accounting, software development, engineering, data science, research, and creative services. Engagements are delivered as managed services from global delivery centers using proprietary automation tools such as the MSuite mortgage platform and AI-powered call analytics, with pricing structured as hourly, per-project, FTE-based, or dedicated-team contracts.

Product overview

Outsource2india (O2I) operates as a comprehensive business process outsourcing (BPO) company offering a diversified portfolio of back-office support services across multiple industry verticals. The company provides both specialized standalone services and integrated solutions, including call center operations (inbound, outbound, telemarketing), mortgage processing (loan processing, underwriting, closing, title, and valuation support via the proprietary MSuite automation tool), healthcare BPO, finance & accounting, software development, engineering services, data science, creative services, and legal process outsourcing. The service delivery is anchored by global delivery centers and leverages AI/automation technologies including NLP-powered knowledge bases, sentiment analysis, intelligent call routing, content moderation, and predictive analytics. The company positions itself as a full-service outsourcing partner serving clients across 167+ countries with a focus on operational efficiency, quality assurance, and regulatory compliance.

Differentiator

Problem solved

Functional benefit

Brands

• M-Suite: Proprietary mortgage automation tool for loan onboarding and indexing processes
• Virtual Capability Center

Products and services

• Mortgage Loan Processing Support End-to-end loan processing support for mortgage lenders, including loan package setup, document indexing, data entry, and pipeline management, supported by the proprietary MSuite automation tool.
• Mortgage Underwriting Support Services Outsourced underwriting support covering conventional, FHA, VA, USDA, and jumbo loan programs, including condition clearing, file review, and AUS submission preparation for US mortgage lenders.
• Mortgage Closing Support Services Pre-closing document preparation, CD generation, signing coordination, post-closing QC, trailing document management, and investor delivery services for mortgage lenders.
• Appraisal Management Services Outsourced appraisal order management, vendor coordination, status tracking, and review support for lenders and appraisal management companies.
• Inbound Call Center Services 24/7 inbound call answering, order taking, help desk support, customer service, and technical support delivered across voice, email, chat, and social channels for SMB and enterprise clients.
• Outbound Call Center Services Outbound telemarketing, lead generation, appointment setting, market research surveys, and debt collection calls delivered by trained agents with AI-powered monitoring.
• Content Moderation Services AI-assisted moderation of user-generated content on social platforms, marketplaces, and online communities, including text, image, and video review.
• Healthcare BPO Services HIPAA-compliant healthcare back-office support including medical billing, medical coding, claims processing, payment posting, denial management, EMR data entry, and pharmacy support for providers, payers, and RCM firms.
• Finance and Accounting Outsourcing Outsourced bookkeeping, accounts payable and receivable, payroll processing, tax preparation, audit support, and financial reporting for CPA firms, SMBs, and enterprises.
• Software Development Services Custom software, web, and mobile application development including legacy migration, maintenance, and quality assurance delivered from offshore development centers.
• Engineering Services Engineering outsourcing including CAD/CAM design, product design, 3D modeling, prototyping, FEA, and manufacturing support for engineering firms and OEMs.
• Data Science and Analytics Services Data engineering, predictive analytics, machine learning modeling, BI dashboarding, and data visualization services delivered as managed engagements.
• Creative Design Services Graphic design, web design, print design, branding, illustration, and creative production services for agencies, publishers, and in-house marketing teams.
• Photo Editing Services Photo retouching, background removal, color correction, real estate photo editing, and e-commerce image post-production for photographers, studios, and online sellers.
• Virtual Assistant Services Dedicated virtual assistants providing administrative, scheduling, email management, data entry, and back-office coordination support for executives, entrepreneurs, and SMBs.
• Insurance BPO Services Insurance back-office support including claims processing, policy administration, underwriting support, and customer service for insurers and brokers.
• Research and Analysis Services Market research, legal research, investment research, competitor intelligence, and data-driven analysis delivered by offshore research analysts.
• MSuite Mortgage Automation Tool Proprietary automation platform used internally by Outsource2india to accelerate mortgage processing, underwriting, and closing workflows for lender clients.

Quantifiable outcome

• 40-60% reduction in operational costs for mortgage clients
• +9 more outcomes

Named customers17 records

Segments7 records

Ideal customer profiles4 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

AI capability11 records

Feature5 records

Scale indicators11 records

Recent moves6 records

Expansion highlights6 records

Direct peers

• Alorica: Privately held global BPO delivering customer support, technical support, and digital transformation services. Overlaps with O2I on call center, back-office, and AI-augmented customer experience offerings.
• Foundever (formerly Sitel Group / SYKES): Global customer experience BPO offering inbound/outbound call center, back-office support, and digital services. Directly comparable in call center outsourcing and omnichannel customer engagement for enterprise clients.
• TaskUs: Outsourced digital services and customer experience provider specializing in content moderation, customer support, and trust & safety. Closely comparable to O2I's content moderation and call center practices and a similar mid-size offshore-heavy profile.
• WNS Holdings: India-headquartered BPO providing finance & accounting, customer experience, research & analytics, and mortgage services. Closely comparable to O2I on F&A, research & analysis, and offshore delivery model.
• EXL Service: Operations management and analytics company with significant offshore BPO capabilities in insurance, mortgage, healthcare, and F&A. Closely comparable to O2I's vertical-specific back-office services.
• TTEC (TeleTech Holdings): Customer experience technology and services company with offshore delivery centers. Direct competitor in inbound/outbound contact center, customer support, and digital BPO services for SMB-to-enterprise clients.

Broad incumbents

• Teleperformance: Global leader in outsourced customer experience management and call center services. Directly comparable in inbound/outbound call center, customer support, and content moderation; much larger scale and broader geographic footprint than O2I.
• Concentrix: Large global BPO and customer experience provider with strong presence in customer support, digital, and back-office services. Overlaps with O2I's call center and back-office offerings, with deeper enterprise client penetration.
• Genpact: Large global professional services and BPO firm with strong finance & accounting, mortgage processing, and back-office capabilities. Directly comparable on F&A outsourcing and mortgage support services.
• Infosys BPM: BPM arm of Infosys offering finance & accounting, sourcing & procurement, customer service, and mortgage processing. Comparable on enterprise-grade F&A outsourcing and back-office support.

Market position

Strengths4 records

Weaknesses5 records

Competitive moat6 records

Key risks6 records

Key highlights6 records

Customer concentration

• Xx.com/outsource2india
• Facebookfacebook.com/Outsource2india
• LinkedInlinkedin.com/company/outsource2india

Compliance3 records

Revenue estimate

Valuation estimate

Number of profiles

Subsidiaries3 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Back Office Support Services