eSolver
eSolver is a Montreal-based, privately held SaaS company that has operated a cloud-based online helpdesk platform since 2014, serving SMBs with ticket routing, workflow automation, email capture, an embeddable customer portal, and a customer community module. It sells via self-serve subscription starting at $10 per month with no disclosed funding or named enterprise customers.
- Company typePrivate
- Founded2014
- HeadquartersMontreal, Canada
- Headcount1–10
- GTM typeB2B
- OfferingSoftware
What eSolver does
eSolver is a privately held, Montreal-based software company that has operated a cloud-based online helpdesk platform since 2014. The product routes support tickets to match real-world resolution workflows, automates assignments and escalation through a configurable rules engine, captures feedback from email and an embeddable website widget into a centralized inbox, and exposes a self-service portal and customer community where users can track ticket status, discuss issues, and vote on suggestions. The platform is built around a single core product, eSolver Helpdesk Software, with integrated modules for the customer portal, email integration, workflow automation, customer community, and an automatically generated knowledge base.
The business runs on a SaaS subscription model priced at $10 per month (billed annually) for an entry tier covering five users and three projects with unlimited tickets and customers, with upgrade paths for additional users and projects. Distribution is direct-to-customer through the company website via a 30-day free trial that requires no credit card, supplemented by Google and LinkedIn OAuth sign-up and a demo-booking flow for mid-market buyers. The company employs 1–10 people, has no disclosed investors or funding rounds, and reports no named enterprise customers, positioning it as a horizontally targeted, SMB-focused micro-SaaS with limited observable scale signals.
eSolver firmographics
Firmographics- Name
- eSolver
- Legal name
- eSolver
- Website
- https://esolver.com
- Company type
- Private
- Founded year
- 2014
- Operating status
- Operating
- Headcount range
- 1–10 employees
- Short description
- eSolver is a Montreal-based, privately held SaaS company that has operated a cloud-based online helpdesk platform since 2014, serving SMBs with ticket routing, workflow automation, email capture, an embeddable customer portal, and a customer community module. It sells via self-serve subscription starting at $10 per month with no disclosed funding or named enterprise customers.
- Ownership category
- akta.pro rank
eSolver industry classification
Industry- Product category
- Helpdesk Software
- NAICS
- Software Publishers (513210)
- SIC
- Services-Prepackaged Software (7372)
- akta.pro primary industry
- Enterprise Service Management (ESM) Platforms (HDAEALAB)
- akta.pro secondary industry
- Enterprise Case Management & Request Fulfillment Platforms (HDAEALAJ)
Keywords
Where eSolver is headquartered
LocationHeadquarters
- HQ city
- Montreal
- HQ country
- Canada
- HQ region
- North America
Offices1 record
Markets served
eSolver business model
Business model- GTM type
- B2B
- Offering type
- Software
- Cost components
- Personnel, Technology or R&D, Marketing or Sales, Infrastructure, Operations
Revenue model
- Subscription Plans: SaaS subscription model with tiered pricing based on users and projects. Entry-level plan at $10/month includes 5 users and 3 projects with unlimited tickets and customers. Scales with additional users and projects as needed.
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Subscription | Annual | Entry plan at $10/month with 5 users and 3 projects |
Go-to-market motion2 records
Distribution channels2 records
Marketing channels4 records
eSolver product offering
Product offeringCore offering
eSolver provides a cloud-based online helpdesk software platform that routes support tickets to match real-world resolution processes. The platform includes workflow automation, an embeddable customer portal, email integration, collaborative ticket resolution, customer community features, and an automatically built knowledge base/self-service portal. It is sold as a SaaS subscription starting at $10/month with a 30-day free trial.
Product overview
eSolver is a single, unified online helpdesk software platform that provides ticket management, customer portal, email integration, workflow automation, collaboration, and knowledge base capabilities. The core eSolver Helpdesk Software serves as the main product, with the Customer Portal (embeddable widget), Email Integration, Workflow Automation Engine, Customer Community, and Knowledge Base/self-Service Portal as integrated modules within the platform. The software is priced starting at $10/month and includes 5 users and 3 projects.
Differentiator
Problem solved
Functional benefit
Products and services
- eSolver Helpdesk Software Cloud-based online helpdesk software that routes support tickets to match real-world resolution processes, with workflow automation, customer portal, email integration, collaborative ticket resolution, and an automatically built knowledge base/self-service portal. Designed for SMB and mid-market businesses needing to manage customer support operations.
Quantifiable outcome
- Reduce customer inquiries about ticket status by enabling self-service tracking
- +1 more outcomes
Companies that use eSolver
Customer profileSegments2 records
Ideal customer profiles2 records
eSolver technology and API
TechnologyTechnology focussed Yes
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
Integration2 records
Feature6 records
eSolver partnerships and signals
Strategic signalScale indicators1 record
Recent moves4 records
Expansion highlights1 record
eSolver competitors and assessment
Company assessmentBroad incumbents
- Freshdesk (Freshworks): Freshdesk is a broad SMB-and-up helpdesk platform with ticketing, automations, customer portal, and a knowledge base — directly mirroring eSolver's feature surface. Freshworks operates a much broader product portfolio (CRM, HR, IT) and competes head-on for the same small-and-mid-market customer segment.
- Jira Service Management (Atlassian): Jira Service Management is the broader ITSM incumbent from Atlassian, serving IT and support teams with ticketing, workflows, and integrations across the Atlassian ecosystem. It overlaps with eSolver's IT-support use case, though its primary footprint is mid-market and enterprise rather than small business.
- Zendesk: Zendesk is the broad incumbent in customer service and helpdesk software, offering ticket management, self-service portals, and workflow automation to SMB and enterprise. It overlaps directly with eSolver's core ticketing, customer portal, email integration, and workflow modules, but operates at vastly greater scale with a much larger suite.
- Salesforce Service Cloud: Salesforce Service Cloud is the enterprise incumbent for customer service, with case management, knowledge base, and workflow automation built on the Salesforce platform. It competes with eSolver at the high end of the market for customer-support use cases.
- Intercom: Intercom is a broad customer-communications platform with helpdesk-style ticketing, a customer inbox, and a knowledge base (Fin/Articles). It competes with eSolver for customer-facing support workflows, though it is positioned more upmarket and revenue-rich.
- ServiceNow: ServiceNow is the enterprise ITSM incumbent with case management, workflow automation, and a customer-service portal. While its sweet spot is large enterprise ITSM, it shadows eSolver's intent-based routing and automation capabilities as the upper-tier benchmark in the category.
Direct peers
- Kayako: Kayako is a shared inbox and helpdesk platform offering ticket routing, customer conversations, and a self-service help center. It targets a similar SMB customer-support segment with a comparable feature mix to eSolver.
- Help Scout: Help Scout is a helpdesk-and-shared-inbox platform aimed at SMB and mid-market customer support teams, with ticketing, a knowledge base (Docs), and customer portals — closely aligned with eSolver's feature set, customer segment, and PLG-style positioning.
- Zoho Desk: Zoho Desk is a directly comparable cloud helpdesk offering ticket management, workflow automation, customer portal, and email integration targeted primarily at SMBs. Its tiered pricing, multi-channel ticketing, and customization make it the closest functional alternative to eSolver's platform.
- HappyFox: HappyFox is a helpdesk ticketing platform with workflow automation, a customer portal, knowledge base, and email-to-ticket capabilities. Like eSolver, it targets SMB to mid-market support teams and competes on similar core use cases.
Market position
Strengths4 records
Weaknesses4 records
Competitive moat4 records
Key risks5 records
Key highlights5 records
Customer concentration
eSolver financial estimates
Financial estimateRevenue estimate
Valuation estimate
eSolver leadership team
Management profileNumber of profiles
eSolver funding detail
Funding detailFunding overview
Funding rounds
Investors
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
eSolver M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about eSolver
What does eSolver do?
eSolver provides a cloud-based online helpdesk software platform that routes support tickets to match real-world resolution processes. The platform includes workflow automation, an embeddable customer portal, email integration, collaborative ticket resolution, customer community features, and an automatically built knowledge base/self-service portal. It is sold as a SaaS subscription starting at $10/month with a 30-day free trial.
Is eSolver a public or private company?
eSolver is a private company. It is classified as unknown and is currently operating.
When was eSolver founded?
eSolver was founded in 2014. It employs 1 to 10 people.
Where is eSolver based?
eSolver is headquartered in Montreal, Canada, in the North America region.
How does eSolver make money?
One revenue line is on record: subscription Plans.
Who are eSolver's main competitors?
Broad incumbents on record are Freshdesk (Freshworks), Jira Service Management (Atlassian), Zendesk, Salesforce Service Cloud, Intercom and ServiceNow. Direct peers are Kayako, Help Scout, Zoho Desk and HappyFox.
Does eSolver have an API?
No public API is recorded for eSolver.
What industry is eSolver in?
eSolver's product category is Helpdesk Software. Its primary akta.pro industry code is HDAEALAB, Enterprise Service Management (ESM) Platforms, with a secondary code of HDAEALAJ, Enterprise Case Management & Request Fulfillment Platforms. Its NAICS code is 513210 and its SIC code is 7372.