Reliance Communications

What Reliance Communications does

Reliance Communications (RCOM) is an Indian telecommunications service provider headquartered at Dhirubhai Ambani Knowledge City in Navi Mumbai. The company provides fixed-line communications, enterprise network services, data center services, and global subsea cable connectivity to 40,000+ Indian and multinational corporate clients and 290+ global, regional and domestic carriers. RCOM operates a horizontally-segmented B2B portfolio spanning Business Internet (Dedicated Internet Access, DDoS Shield), Network Services (IP Transit, MPLS VPN, Branch Connect on 4G LTE, Managed Services, Ethernet, International Private Line, India Leased Line), Cloud Networking (Cloud X Fusion for AWS/Azure/Alibaba Cloud connectivity, Cloud X WAN SD-WAN), Data Center Services (Tier III-certified colocation across 10 facilities in India including the 40MW, 450,000 sq ft IDC-5 hyperscale facility), Enterprise Voice (E1 PRI, Centrex, IP Centrex, SIP Trunk, One Office), Cloud Telephony, Collaboration Services, and Wholesale Voice. Through its wholly-owned subsidiary Global Cloud Xchange (GCX), the company owns what is described as the world's largest private undersea cable system spanning more than 67,000 route kms, with planned Eagle Express expansion delivering 12-24Tbps per fiber pair using 100G technology across Mumbai-Hong Kong and Mumbai-Italy corridors.

RCOM's business model is predominantly subscription-based recurring revenue across enterprise telecom services, with usage-based wholesale voice termination for carriers. Pricing is quote-based and not publicly disclosed, with customized enterprise solutions negotiated directly with customers through direct sales teams, account management relationships, and channel partner referrals. GTM motion is enterprise field sales targeting Indian enterprises, multinational corporations, and global carriers. The company exited the consumer mobile business in 2017 via sale of spectrum, towers, fiber and MCN assets to Reliance Jio Infocomm for approximately Rs 27,000 crore, and divested its DTH business (Reliance BIG TV) in November 2017.

The company was admitted to Corporate Insolvency Resolution Process (CIRP) under India's Insolvency and Bankruptcy Code 2016 in 2019 with admitted liabilities exceeding Rs 94,103 crore. The Chairman, Anil D. Ambani, faces ongoing CBI and Enforcement Directorate investigations into alleged bank fraud involving Rs 27,337 crore across 7 FIRs, with Rs 19,344 crore in assets attached by the ED and personal insolvency proceedings initiated by SBI. Multiple former executives have been arrested. The website and B2B operations remain active, with the company continuing to serve enterprise customers and invest in infrastructure such as IDC-5 and the Eagle subsea cable system under the insolvency resolution framework.

Name

Reliance Communications

Legal name

Reliance Communications Ltd.

Website

https://rcom.co.in

Company type

Private

Founded year

1999

Operating status

Operating

Headcount range

5,001–10,000 employees

Ownership category

akta.pro rank

Product category

Enterprise Telecommunications Services

NAICS

Wired Telecommunications Carriers (517111), Wired and Wireless Telecommunications Carriers (except Satellite) (51711), Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services (518)

SIC

Telephone Communications (No Radiotelephone) (4813), Services-Telephone Interconnect Systems (7385), Communications Services, Nec (4899)

akta.pro primary industry

IP Transit & Internet Backbone (Tier-1/2, peering, DIA) (HDAIAEAA)

akta.pro secondary industries

Subsea Capacity Wholesale (IRUs, leased capacity, backhaul to landing stations) (HDAIAEAI), Cloud Connectivity & Interconnect (Cloud On-Ramps, IX, Cross-Connects) (HDAIAFAF), Wholesale Wavelength, Spectrum & Dark Fiber Providers (IRU/Leases) (HDAIALAI), Network & Connectivity Support (LAN/WAN, Wi‑Fi, ISP/Telco) (BPAAACAD)

Keywords

• Enterprise telecommunications
• Data center services
• Subsea cable networks
• Cloud networking services
• Managed network services

Headquarters

HQ city

Mumbai

HQ country

India

HQ region

Asia

Offices2 records

Markets served

GTM type

B2B

Offering type

Services

Cost components

Infrastructure, Technology or R&D, Operations

Revenue model

1. Enterprise Internet and Network Services: Provides dedicated internet access, IP transit, global VPN/MPLS VPN, managed services, Ethernet, international private line, and India leased line services to enterprise customers
2. Data Center Services: Offers colocation, shared IT infrastructure, and IT managed services through Tier III certified facilities
3. Enterprise Voice Services: Provides E1 PRI, Centrex, IP Centrex, SIP Trunk, and One Office voice solutions for enterprise telephony needs
4. Cloud Telephony and Collaboration: Hosted contact center, instacallback, Smart CallThrough, AutoCall Notifier, audio/web conferencing services
5. Wholesale Voice and VAS: Wholesale voice termination and value-added services for carriers and service providers globally
6. Global Submarine Cable Capacity: Through subsidiary Global Cloud Xchange (GCX), provides international submarine cable capacity and managed services across Asia, Europe, Middle East and North America

Go-to-market motion1 record

Distribution channels3 records

Marketing channels3 records

Core offering

Reliance Communications sells enterprise telecommunications services including dedicated internet access, managed MPLS VPN, SD-WAN, cloud connectivity, Tier III data center colocation, IMS-powered enterprise voice (IP Centrex and SIP Trunk), cloud telephony/contact center, audio and web conferencing, and wholesale voice termination. Through subsidiary Global Cloud Xchange (GCX), the company provides international subsea cable capacity and managed services across Asia, Europe, Middle East and North America via the world's largest private undersea cable system.

Product overview

Reliance Communications (RCOM) is a fixed-line communications, data center services, enterprise solutions, and subsea cable network provider. The company operates as a platform-plus-modules architecture with core product categories including Business Internet (DIA, DDoS Shield), Network Services (IP Transit, MPLS VPN, Branch Connect, Managed Services, Ethernet, International Private Line, India Leased Line), Cloud Networking (Cloud X Fusion, Cloud X WAN), Data Center Services (Colocation, Shared IT Infrastructure, IT Managed Services), Enterprise Voice (E1 PRI, Centrex, IP Centrex, SIP Trunk, One Office), Access Number Services (Toll-Free, International Toll-Free, UIFN), Cloud Telephony (Hosted Contact Center, Insta CallBack, Smart CallThrough, AutoCall Notifier), Collaboration Services (Audio/Web Conferencing), and Wholesale Voice & VAS. The company also operates Global Cloud Xchange (GCX) as a subsidiary providing global subsea cable connectivity with the world's largest private undersea cable system spanning over 67,000 route kms. RCOM's infrastructure includes multiple Tier III certified data centers in India (IDC-4, IDC-5) with the latter being India's largest hyper-scale facility. The company transitioned to B2B-only operations following its strategic transformation, focusing on enterprise customers requiring fixed-line communications and cloud infrastructure services.

Differentiator

Problem solved

Functional benefit

Brands

• Global Cloud Xchange (GCX): Subsidiary offering global submarine cable network services and cloud solutions, operating world's largest private undersea cable system spanning 67,000+ route kms
• Reliance SIP Trunk
• Reliance IP Centrex

Products and services

• Business Internet (Dedicated Internet Access)

Quantifiable outcome

• Delivers 120Tbps capacity towards Hong Kong and 120Tbps towards Europe through Eagle subsea cable
• +2 more outcomes

Named customers5 records

Segments4 records

Ideal customer profiles3 records

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration8 records

Feature7 records

Partnerships

Six partnerships are on record, tiered core.

• Broadcast Media Communications (BMC UK)coreStrategic or Co-development Partner · 15 June 2018Partnership for end-to-end connectivity solutions enabling live broadcast of major sporting and media events including FIFA World Cup and Royal Wedding. GCX provides high-quality, low-latency connectivity through its global network while BMC UK delivers broadcast-quality transmission through its Media Quality Network.
• ABC News, BBC International, Canadian Broadcasting Corporation (CBC)coreStrategic or Co-development Partner · 15 June 2018Major broadcasters utilizing GCX's global network infrastructure for international live broadcast coverage of major media events including FIFA World Cup and Royal Wedding ceremonies.
• PrimeTel (Cyprus)coreTechnology or Integration · 8 May 2018Partnership for 100Gbps upgrade to GCX's HAWK subsea cable system branch into Cyprus hub. Enables enhanced coverage and low-latency connectivity across Europe-Cyprus-Middle East-Asia route, establishing Cyprus as a telecommunications hub.
• Alibaba CloudcoreStrategic or Co-development Partner · 16 January 2018Alibaba Cloud has partnered with GCX to enable Alibaba Cloud to offer its cloud services to India's growing start-up community and larger companies. GCX's infrastructure and data center capabilities support Alibaba Cloud's market expansion in India.
• Telecom and OTT Partners (unnamed)coreStrategic or Co-development Partner · 8 November 2017Key telco and OTT partners from across major growth markets collaborating on 'Cloud and Fiber Initiative' to deliver infrastructure and bandwidth required for cloud revolution across emerging markets.
• Cloud Provider Partners (unnamed)coreTechnology or IntegrationKey Cloud provider partners aligned with GCX's data center footprint to serve as aggregation points across India, supporting next-generation enterprise solutions and cloud services deployment.

Scale indicators9 records

Recent moves12 records

Expansion highlights4 records

Direct peers

• Bharti Airtel (Airtel Business): Bharti Airtel's enterprise arm is a direct competitor to RCOM in India's B2B telecom market, providing dedicated internet access, MPLS VPN, data center services, and cloud connectivity. Airtel Business is the dominant Indian player in enterprise connectivity and competes head-to-head for the same multinational and Indian corporate customers.
• CtrlS Datacenters: CtrlS is one of India's largest data center operators with hyperscale facilities and Tier III/IV certified sites. It directly competes with RCOM's IDC-4 and IDC-5 data center business for colocation and managed hosting customers, particularly from BFSI, OTT, and cloud providers.
• Sify Technologies: Sify Technologies is an Indian ICT services provider offering data center colocation, network services (MPLS VPN, SD-WAN), cloud connectivity, and managed services to enterprise customers. Comparable to RCOM's enterprise business unit in scale and product mix within India.
• GTT Communications: GTT Communications is a global Tier 1 IP network and enterprise services provider offering IP transit, MPLS, SD-WAN, cloud connectivity, and wholesale carrier services. Comparable to RCOM/GCX in serving multinational enterprises and carriers across multiple geographies.
• Aqua Comms: Aqua Comms is a dedicated subsea cable operator providing transatlantic capacity to carriers and content providers. Comparable to GCX as a subsea-focused operator with similar wholesale-only go-to-market to global carriers, OTT, and enterprise customers.
• Tata Communications: Tata Communications is the closest direct peer to RCOM, offering enterprise network services, data centers, subsea cable capacity, and wholesale carrier services globally. Both serve Indian and multinational enterprises with MPLS VPN, SD-WAN, cloud connectivity, and own/operate subsea cable infrastructure (Tata's includes TGN-Intra Asia, TGN-Atlantic, TGN-Pacific).

Broad incumbents

• NTT Communications (Netmagic India): NTT Communications through its Netmagic subsidiary is a major Indian and global data center and managed services provider. It competes with RCOM's data center and enterprise network services while leveraging NTT's broader global carrier and cloud portfolio.
• PCCW Global: PCCW Global is the international carrier arm of HKT, offering IP transit, MPLS, SD-WAN, cloud connectivity, and subsea cable capacity across Asia, EMEA, and the Americas. Comparable to RCOM/GCX in serving global carriers and enterprises with international connectivity needs, particularly in Asia-Pacific.
• Lumen Technologies: Lumen (formerly CenturyLink) is a major US-headquartered carrier offering IP transit, MPLS VPN, SD-WAN, cloud connectivity, and wholesale services globally. Comparable to RCOM/GCX in the wholesale carrier and enterprise connectivity space with overlapping customer base of multinational corporates.

Emerging players

• Equinix: Equinix is a global colocation and interconnection platform with significant India presence. While Equinix's model emphasizes retail colocation and interconnection rather than RCOM's telco heritage, it directly competes for the same hyperscaler, OTT, and enterprise data center customers in India.

Market position

Strengths4 records

Weaknesses4 records

Competitive moat5 records

Key risks6 records

Key highlights6 records

Customer concentration

• Xx.com/RelianceMobile
• Facebookfacebook.com/RelianceMobile
• LinkedInlinkedin.com/company/2377

Compliance2 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles6 records

Subsidiaries5 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A2 records

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Reliance Communications