Community Care

What Community Care does

Community Care Peterborough is a Canadian not-for-profit community-support organization headquartered at 185 Hunter Street East in Peterborough, Ontario, founded in 1964 and serving the City and County of Peterborough. The organization delivers programs and services designed to help seniors and adults with physical disabilities remain independent and safe in their own homes. Its service portfolio includes Meals on Wheels (delivering more than 52,000 meals annually, up from roughly 1,000 in 1965), Transportation, Health and Wellness programming including exercise and falls prevention, Help and Support at Home, Safety at Home assessments, Hospital to Home transitional support, a Foot Care Clinic, the Diners' Club group dining program, a Community Resource Directory, and a Seniors Information Guide.

The underlying operating model is community-led rather than technology-led: there is no proprietary platform, with the organization's tech footprint limited to third-party tools such as CareDove (online service request), SurveyMonkey (community engagement surveys), and GiveCloud (online donations). Revenue is diversified across four streams — Ontario Health atHome - Central East government funding for health-related services, charitable donations and third-party fundraising events, client service fees (Meals on Wheels), and a Brokered Services Registry that connects clients with independent Home Helpers and Home Maintenance Helpers paid directly by clients at $16-$22 per hour or per job. Distribution is through a network of nine service offices spread across the county (Apsley, Buckhorn, Chemung, Havelock, Lakefield, Millbrook, Norwood, North Kawartha, and Peterborough) plus direct in-home service delivery via staff and volunteers.

Community Care Peterborough is governed by a board of directors and operates as an independent not-for-profit with no disclosed parent company, private equity backing, or institutional investor. It is a member of the Peterborough Ontario Health Team, the Ontario Community Support Association, United Way Peterborough and district, and Age Friendly Peterborough. The organization currently employs 11-50 staff and reports an employee recommendation rate of 83%, with 100% of surveyed employees indicating they feel valued, appreciated, and supported. Its most recent strategic positioning is illustrated by convening the Peterborough County Transit Feasibility Study with Dillon Consulting and eight townships in 2026, signaling intent to expand beyond social services into regional mobility planning.

Name

Community Care

Legal name

Community Care Peterborough

Website

https://commcareptbo.org

Company type

Private

Founded year

1964

Operating status

Operating

Headcount range

11–50 employees

Short description

Community Care Peterborough is a not-for-profit community-support organization serving the City and County of Peterborough, Ontario. It delivers Meals on Wheels, transportation, in-home support, wellness, and safety programs that help seniors and adults with disabilities remain independent in their own homes.

Ownership category

akta.pro rank

Product category

Community Health and Senior Support Services

NAICS

Services for the Elderly and Persons with Disabilities (624120), Services for the Elderly and Persons with Disabilities (62412)

SIC

Services-Social Services (8300), Services-Home Health Care Services (8082)

akta.pro primary industry

Companion Care & Social Support (non-clinical) (HLADAGAB)

akta.pro secondary industries

Eating & Feeding Assistance (HSABABAE), Social Adult Day Care (Non-Medical Supervision & Activities) (HSABANAA), Recreational Outings, Community Participation & Mobility Support (Non-Clinical) (HSABAAAI), Community Resources, Social Services & Transportation Coordination (HLADALAK)

Keywords

• Community health services
• Seniors support programs
• Home care services
• Meals on wheels
• Nonprofit community care

Headquarters

HQ city

Peterborough

HQ country

Canada

HQ region

North America

Offices9 records

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Marketing or Sales, Technology or R&D, Supply Chain, Others

Revenue model

1. Client Service Fees: Fees charged to clients for services such as Meals on Wheels and Home Help/Brokered Services. Home Helpers are paid $16-$22/hour or per job, paid directly by clients.
2. Donations and Fundraising: Charitable donations from individuals and organizations, including monthly giving programs, legacy/estate gifts, third-party fundraising events, and merchandise sales. Annual golf tournaments raise significant funds (over $14,000 for Golf Fore Care 2025).
3. Government/Ontario Health Funding: Funding from Ontario Health atHome - Central East for health-related services. The organization is a proud member of the Peterborough Ontario Health Team.
4. Brokered Services Registry: Home Helpers and Home Maintenance Helpers are part of a Brokered Services Registry where clients pay helpers directly for services including housekeeping, home maintenance, snow shoveling, and grass cutting.

Pricing tiers

Go-to-market motion1 record

Distribution channels3 records

Marketing channels7 records

Core offering

Community Care Peterborough is a not-for-profit community support organization that delivers programs and services to seniors and adults with physical challenges across the City and County of Peterborough. Its core offerings include Meals on Wheels meal delivery (over 52,000 meals annually), Transportation, Health and Wellness programs, Help and Support at Home, Safety at Home assessments, Hospital to Home transitions, a Foot Care Clinic, Diners' Club group dining, and information resources such as the Community Resource Directory. The organization also operates a Brokered Services Registry connecting clients with independent Home Helpers and Home Maintenance Helpers.

Product overview

Community Care Peterborough operates as a not-for-profit home care and community support services organization offering a comprehensive suite of programs and services for seniors and adults living with disabilities across the City and County of Peterborough. The core service portfolio centers on in-home support services including Meals on Wheels (delivering over 52,000 meals annually), Transportation, Health and Wellness programs, Help and Support at Home, Safety at Home assessments, Hospital to Home transitional support, Foot Care Clinic, and Diners' Club group dining. Additional services include the Community Resource Directory and Seniors Information Guide. The organization also manages a Brokered Services Registry connecting clients with independent Home Helpers and Home Maintenance Helpers who provide household and yard services on a self-scheduled basis. An online branded merchandise store is available for staff and volunteers.

Differentiator

Problem solved

Functional benefit

Products and services

• Meals on Wheels A meal delivery service providing nutritionally balanced meals to seniors and adults with disabilities across the city and county of Peterborough, allowing them to remain independent in their own homes. Delivers over 52,000 meals annually.
• Transportation Transportation services helping residents access medical appointments, shopping, and other essential destinations, supporting independence and community mobility.
• Health and Wellness
• Help and Support at Home
• Safety at Home
• Hospital to Home
• Foot Care Clinic
• Diners' Club
• Community Resource Directory
• Seniors Information Guide and Directory
• Brokered Home Helpers
• Brokered Home Maintenance Helpers
• Community Care Online Store

Quantifiable outcome

• 52,000+ meals delivered annually
• +2 more outcomes

Named customers2 records

Segments4 records

Ideal customer profiles3 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Partnerships

Nine partnerships are on record, tiered core and supporting.

• Ontario Health atHome - Central EastcoreStrategic or Co-development PartnerOntario Health atHome - Central East provides funding for healthcare services delivered by Community Care Peterborough. Services funded include home care and support services as part of the provincial healthcare system.
• Peterborough Ontario Health TeamcoreStrategic or Co-development PartnerCommunity Care Peterborough is a proud member of the Peterborough Ontario Health Team, a collaborative group of healthcare providers working together to coordinate patient care across the region.
• Ontario Community Support AssociationcoreStrategic or Co-development PartnerProvincial association representing community support service organizations across Ontario. Membership provides best practices, advocacy, and professional development.
• The Gardens Retirement LivingsupportingGTM or Marketing PartnerTitle Sponsor of the 2026 Grandparent of the Year Awards. Provides venue (Royal Gardens Retirement Residence) for award ceremony.
• Peterborough County MunicipalitiescoreStrategic or Co-development PartnerPartnership with multiple townships (Asphodel-Norwood, Cavan-Monaghan, Douro-Dummer, Havelock-Belmont-Methuen, North Kawartha, Otonabee-South Monaghan, Selwyn, Trent Lakes) and municipalities for transit feasibility study and service coordination.
• Curve Lake First Nation and Hiawatha First NationsupportingStrategic or Co-development PartnerIndigenous community partners involved in the Peterborough County Transit Feasibility Study to ensure mobility solutions meet the needs of all residents.
• Age Friendly PeterboroughsupportingStrategic or Co-development PartnerPartnership supporting age-friendly community initiatives and programs for seniors in Peterborough.
• Dillon Consulting LimitedsupportingImplementation/ SI/ Consulting PartnerRetained consulting firm to complete the Peterborough County Transit Feasibility Study in collaboration with Community Care Peterborough and municipal partners.
• Peterborough Chamber of CommercesupportingStrategic or Co-development PartnerActive member of the Peterborough Ontario Chamber of Commerce, supporting local business community engagement.

Scale indicators5 records

Recent moves6 records

Expansion highlights5 records

Direct peers

• March of Dimes Canada: National nonprofit providing services for people with disabilities and seniors, including attendant care, housing, and community participation programs. Comparable in serving the adults-with-disabilities segment.
• SE Health (Saint Elizabeth Health Care): National social enterprise providing home care, community support, and care coordination across Canada. Strong comparable in non-medical personal support services and integrated care models.
• CBI Health: National provider of home health, community care, and rehabilitation services. Comparable in offering in-home personal support and community-based health programs for seniors.
• Bayshore HealthCare: National home and community health services provider delivering personal care, nursing, and support services across Canada. Comparable in core in-home and community support offerings, though larger and for-profit.
• VHA Home HealthCare: Toronto-based not-for-profit home and community care provider offering personal support, nursing, and Meals on Wheels-style services. Highly comparable nonprofit model and service mix.
• Closing the Gap Healthcare: Ontario-based home and community care provider offering nursing, personal support, and rehabilitation in home and clinic settings. Comparable in service portfolio and regional Ontario footprint.
• VON Canada (Victorian Order of Nurses): One of Canada's largest not-for-profit home and community care providers, offering meals, transportation, personal support, and care coordination across multiple provinces. Direct comparable in mission, service mix, and nonprofit funding model.
• CarePartners: Ontario-based home health services provider offering nursing, personal support, and therapy in the home. Comparable in service portfolio and Ontario Health atHome contracting model.
• ParaMed (Extendicare): Major Canadian home care provider offering personal support, homemaking, and nursing services in homes and communities. Overlaps directly with CCP's Help and Support at Home and Hospital to Home services.

Regional players

• Community Care Durham: Sister community support services organization in Durham Region, Ontario, offering near-identical programs: Meals on Wheels, transportation, in-home support, and seniors' day programs. Strongest like-for-like operational comparable.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks7 records

Key highlights7 records

Customer concentration

• Xx.com/CommCarePtbo

Revenue estimate

Valuation estimate

Number of profiles

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Community Care