Cheltenham Borough Homes

What Cheltenham Borough Homes does

Cheltenham Borough Homes is the public-facing brand for the housing services division of Cheltenham Borough Council (CBC), a UK local government authority serving Cheltenham, Gloucestershire, England. The division delivers statutory housing services — tenancy management, repairs and maintenance, home safety, community engagement, anti-social behaviour handling, home swapping and transfers, financial support, and homelessness prevention — to council housing tenants and the wider public within the borough. The head office and walk-in service point is at Municipal Offices, Promenade, Cheltenham, GL50 9SA, with services delivered 9am-5pm weekdays (10am Wednesdays) and a contact center open 8am-5pm at 0800 408 0000 plus a 24-hour payment line at 0300 456 2774.

The digital platform is built on the Jadu Continuum CMS and integrates a tenant self-service portal (My CBC Housing Account at portal.cbh.org), Idox Public Access for planning/licensing applications, Idox Online Forms, Civica ePay for payments (including parking), the In-tend e-procurement system delivered via Publica, the UK Find a Tender Service for Procurement Act 2023 compliance, Modern.gov for councillor and meeting information, Google Maps, Google Analytics, and reCAPTCHA. A new, more accessible CBC Housing Services website was launched in April 2026 with ongoing improvements. Ubico Ltd, a joint-venture company wholly owned with Cotswold District Council, handles environmental services (waste and recycling) with data shared for service delivery and complaint handling.

The business model is non-commercial: CBC housing services are funded through council budgets, housing rents, and central government grants, with no private equity, external investors, or profit motive. Pricing for services is set administratively in annual fees and charges schedules, and the service is a statutory function with no competitors within the borough. Compliance posture is UK GDPR (as data controller), partial WCAG 2.2 AA accessibility, and self-assessed ICO-aligned data protection practices. No AI/ML, M&A activity, leadership changes, or expansion beyond the Cheltenham borough is evidenced in the source data.

Name

Cheltenham Borough Homes

Legal name

Cheltenham Borough Council

Website

https://cbh.org

Company type

Public

Founded year

2003

Operating status

Operating

Headcount range

101–250 employees

Short description

Cheltenham Borough Homes is the housing services division of Cheltenham Borough Council, providing tenancy management, repairs, community engagement, homelessness prevention, and home safety services to council housing tenants across the Cheltenham borough in Gloucestershire, England, via a tenant portal, contact center, and Municipal Offices.

Ownership category

akta.pro rank

Product category

Social Housing Management

NAICS

Community Housing Services (62422), Other Community Housing Services (624229)

SIC

Operators Of Apartment Buildings (6513), Services-To Dwellings & Other Buildings (7340)

akta.pro primary industry

Public & Affordable Housing Programs (Subsidies, Vouchers, Public Housing) (BPAIANAA)

akta.pro secondary industries

Housing & Neighborhood Services (Local Housing Programs) (BPAIACAJ), Housing Assistance & Homeless Services (BPAGAEAB)

Keywords

• Council housing management
• Tenancy services
• Housing repairs
• Homelessness prevention
• Local authority housing

Headquarters

HQ city

Cheltenham

HQ country

United Kingdom

HQ region

Europe

Offices1 record

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Infrastructure, Technology or R&D, Others

Distribution channels3 records

Marketing channels4 records

Core offering

Cheltenham Borough Homes (CBC housing services) manages council housing tenancies for residents of Cheltenham Borough, providing responsive repairs, home safety, community engagement, anti-social behaviour reporting, tenancy swapping and transfers, and housing/homelessness advice. Services are accessed through the My CBC housing account online portal, a contact centre, and in-person support at Municipal Offices.

Product overview

Cheltenham Borough Council housing services (CBC Housing Services) operates as a housing services division offering a unified tenant-facing portal (My CBC Housing Account) integrated with contact center services, repair reporting, community engagement, and support services. The council also provides broader local government services including planning (via Public Access), waste/recycling (via Ubico partnership), parking, and licensing. Services are delivered through multiple digital platforms including web portals, online forms, and the e-procurement system.

Differentiator

Problem solved

Functional benefit

Products and services

• My CBC Housing Account Online tenant portal at portal.cbh.org that allows residents to manage their housing account, access services, and communicate with the council's housing services.
• Report a Repair Service Service enabling council housing tenants to report property repairs and maintenance issues to CBC housing services via email at [email protected].
• CBC Housing Contact Centre Telephone contact centre for CBC housing services, open Monday to Friday 8am-5pm, reachable at 0800 408 0000, providing direct support to tenants and residents.
• Home Swapping and Transferring Service Service that allows council housing tenants to swap and transfer their homes to other tenants within the social housing stock.
• Home Safety Service Service focused on keeping council housing residents safe in their homes, covering home safety checks, advice, and compliance support.
• Housing Advice and Homelessness Prevention Service Help and support service providing housing advice, homelessness prevention support, money management guidance, and access to work or training opportunities for residents.
• Community Engagement and Anti-Social Behaviour Reporting Service covering community hubs, tenant involvement opportunities, and reporting of anti-social behaviour and estate maintenance issues.
• Waste and Recycling Collection Services Waste and recycling collection services for Cheltenham residents, delivered in partnership with Ubico Ltd, a company jointly owned by Cheltenham Borough Council and Cotswold District Council.
• Parking Services Parking management covering council car parks, blue badge parking, motorcycle parking, on-street parking, and parking fine payments via the council's parking portal.
• Licensing Services

Segments2 records

Ideal customer profiles2 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration11 records

Feature1 record

Partnerships

One partnership is on record.

• Ubico LtdcoreStrategic or Co-development PartnerUbico is a company wholly owned by both Cheltenham Borough Council and Cotswold District Council. They provide environmental services including waste and recycling collections. This is a shared ownership arrangement between the two councils for environmental service delivery.

Recent moves6 records

Expansion highlights4 records

Broad incumbents

• Sovereign Housing Association: Sovereign is a major housing association operating across southern England. Provides similar affordable housing and tenancy services to council housing but operates as a private non-profit with greater operational flexibility and modern digital platforms.
• GreenSquareAccord: GreenSquareAccord is a housing association operating across central and south-west England. Provides comparable affordable housing, supported living, and tenant support services to those offered by Cheltenham Borough Council housing tenants.
• Bromford: Bromford is one of the UK's largest housing associations with significant stock in the West of England region. Comparable offerings (tenancy, repairs, community investment) but as a non-profit housing association rather than a local authority — operates with greater capital flexibility and no democratic governance constraints.
• LiveWest: LiveWest is the largest housing association in the South West of England, formed from the merger of Coast & Country, Devon & Cornwall Housing, and Hastoe. Comparable in providing social housing and tenancy services to those offered by CBC, though as a larger regional provider.

Direct peers

• Gloucester City Council Housing: Gloucester City Council operates a housing services division serving tenants in the adjacent Gloucestershire city. Direct peer in function and structure — both are borough/unitary council housing providers in the same county with similar tenant-facing services and statutory obligations.
• Tewkesbury Borough Council Housing: Tewkesbury Borough Council operates housing services in the same county as Cheltenham. Direct peer with similar council housing responsibilities, tenant demographics, and statutory obligations under UK housing legislation.
• Swindon Borough Council Housing: Swindon Borough Council operates council housing services in the neighbouring South West region. Comparable in scale, service offering, and unitary authority governance model to Cheltenham Borough Council housing services.
• Bath and North East Somerset Council Housing: BANES Council operates a council housing division with similar services to Cheltenham — tenancy management, repairs, homelessness, and tenant engagement. Comparable scope, regulatory context, and regional operating environment in the South West.
• Cotswold District Council Housing: Cotswold District Council operates a council housing service and is the joint partner with Cheltenham in Ubico Ltd. Direct comparable in scope, governance model, and service offering — providing council housing to tenants in the surrounding Gloucestershire district.
• Stroud District Council Housing: Stroud District Council provides housing services in Gloucestershire. Comparable council housing provider serving a similar demographic mix of urban and rural residents with overlapping tenancy management and homelessness functions.

Market position

Strengths4 records

Weaknesses4 records

Competitive moat5 records

Key risks5 records

Key highlights6 records

Customer concentration

• Xx.com/CheltBoroHomes
• YouTubecheltenham.gov.uk/videos
• Facebookfacebook.com/cheltborohomes
• Instagraminstagram.com/cheltenhambc

Compliance3 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles1 record

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Cheltenham Borough Homes