People's Custom Rx

What People's Custom Rx does

People's Custom Rx is an independent compounding pharmacy headquartered at 785 East Brookhaven Circle in Memphis, Tennessee, operating since 1969 and self-described as the oldest and largest compounding pharmacy in the Memphis area. The company prepares customized medications for both human and veterinary patients that are discontinued, commercially unavailable, or require alternative formulations (dye-free, preservative-free, alcohol-free, sugar-free). Its core technology consists of specialized sterile and non-sterile compounding laboratories equipped with pharmaceutical-grade chemicals and equipment not commonly found in retail pharmacies, staffed by two Pharm.D. pharmacists and certified pharmacy technicians holding 180 combined years of clinical experience. Service capabilities span hormone therapy (including bioidentical hormones), pain management, pediatric formulations (including for autism), veterinary compounding, drug interaction screening, and cosmetic compounding.

The business operates a direct-to-consumer model with multiple distribution channels: a walk-in pharmacy, $5 local courier delivery within Memphis, UPS/FedEx shipping across Tennessee, Mississippi, and Arkansas, a Digital Pharmacist online refill portal, and the RxLocal mobile app (iOS and Android). Revenue is generated from custom-compounded prescription medications (quote-based pricing), retail nutritional supplements (Pure Encapsulations, Ortho Molecular Products, Microbiome Labs, Nordic Naturals), and ancillary delivery fees. The company is privately held, owned since 2016 by Chris Gilbert, Pharm.D. and Deanna Gilbert, and operates without disclosed external institutional investment or public-market activity. Marketing relies on a mix of free wellness classes (diabetes, smoking cessation, weight loss, hypertension, cholesterol, asthma), content marketing through a health news blog, a patient review strategy across Facebook, Google, and Yelp, and professional association memberships (IACP, PCCA, ACA, ACVP, NCPA).

Name

People's Custom Rx

Legal name

People's Custom Rx

Website

https://peoplescustomrx.com

Company type

Private

Founded year

1969

Operating status

Operating

Headcount range

11–50 employees

Short description

People's Custom Rx is an independent compounding pharmacy in Memphis, TN, founded in 1969, that prepares customized sterile and non-sterile medications for individual patients and veterinarians across Tennessee, Mississippi, and Arkansas, supplemented by nutritional supplement retail and free wellness classes.

Ownership category

akta.pro rank

Product category

Compounding Pharmacy Services

NAICS

Pharmaceutical Preparation Manufacturing (325412), Pharmacies and Drug Retailers (45611)

SIC

Pharmaceutical Preparations (2834), Retail-Drug Stores And Proprietary Stores (5912)

akta.pro primary industry

Compounding & Customized Medication Management Support (HSABALAL)

akta.pro secondary industries

Companion Animal Therapeutics (Rx) (HLAMAEAA), Primary Care & General Medicine Pharmaceuticals (HLAIAAAA)

Keywords

• Pharmaceutical compounding services
• Custom medication preparation
• Sterile compounding pharmacy
• Veterinary compounding services
• Hormone therapy compounding

Headquarters

HQ city

Memphis

HQ country

United States

HQ region

North America

Offices1 record

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Supply Chain, Operations, Technology or R&D, Marketing or Sales, Infrastructure

Revenue model

1. Compounded Prescription Medications: Revenue from preparing and dispensing custom compounded medications that are discontinued or no longer commercially available. Includes hormone therapy, pediatric formulations, and specialized medications for conditions such as autism and erectile dysfunction.
2. Nutritional Supplements: Sale of Pure Encapsulations supplements and other brands including Ortho Molecular Products, Microbiome Labs, and Nordic Naturals. Wide range of categories including vitamins, minerals, antioxidants, hormone health, and weight management supplements.
3. Delivery and Shipping Services: $5 local courier delivery within Memphis area, plus shipping via UPS and FedEx for patients outside Memphis.

Pricing tiers

Go-to-market motion1 record

Distribution channels5 records

Marketing channels6 records

Core offering

People's Custom Rx is a compounding pharmacy that prepares customized prescription medications—including sterile and non-sterile formulations—tailored for individual human and veterinary patients, alongside nutritional supplements and free wellness education classes. Core customizations include dye-free, preservative-free, alcohol-free, sugar-free formulations, dosage-form alterations, flavoring, hormone therapy preparations, and reconstitution of discontinued or commercially unavailable medications.

Product overview

People's Custom Rx is a compounding pharmacy offering custom-compounded medications as its core product. The company provides sterile and non-sterile compounding services for human and veterinary patients, supplemented by nutritional supplements (Pure Encapsulations, Ortho Molecular Products, Microbiome Labs, Nordic Naturals), wellness classes (diabetes, quit smoking, weight loss, high blood pressure, high cholesterol, asthma), and a mobile app for prescription refills and medication management. Delivery services include $5 local courier and UPS/FedEx shipping.

Differentiator

Problem solved

Functional benefit

Products and services

• Compounding Services Custom compounding of prescription medications for human and veterinary patients, including sterile preparations (injectables and other sterile dosage forms), hormone therapy compounds, pediatric formulations (including for children with autism), veterinary compounds, discontinued or commercially unavailable drugs, and dosage-form alterations with flavoring. Order turnaround is typically 24 hours.
• Nutritional Supplements Sale of nutritional supplements carried in the pharmacy, including brands such as Pure Encapsulations, Ortho Molecular Products, Microbiome Labs, and Nordic Naturals. Categories span vitamins, minerals, antioxidants, amino acids, adaptogens, bone/joint support, gastrointestinal health, hormone health, and weight management.
• Local Courier and Parcel Delivery Fulfillment and delivery service for compounded prescriptions: $5 local courier delivery within the Memphis area via a dedicated courier, plus UPS and FedEx parcel shipping to patients across Tennessee, Mississippi, and Arkansas.

Named customers6 records

Segments4 records

Ideal customer profiles3 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature5 records

Partnerships

Six partnerships are on record, tiered minor.

• International Academy of Compounding Pharmacists (IACP)minorOthersProfessional membership organization for compounding pharmacists. People's Custom Rx is a member, demonstrating commitment to compounding pharmacy standards and professional development.
• Professional Compounding Centers of America (PCCA)minorOthersProfessional membership organization supporting compounding pharmacies with resources, education, and compounding supplies. People's Custom Rx is a member.
• American Compounding Association (ACA)minorOthersProfessional association representing the compounding pharmacy industry. Membership demonstrates adherence to industry standards.
• American College of Veterinary Pharmacists (ACVP)minorOthersProfessional organization for veterinarians and pharmacists specializing in veterinary compounding. Membership supports the pharmacy's veterinary compounding services.
• National Community Pharmacists Association (NCPA)minorOthersProfessional association representing independent community pharmacists. Membership supports the pharmacy's independent pharmacy operations.
• Pure EncapsulationsminorChannel Partner/ Reseller/ DistributorManufacturer of professional-grade nutritional supplements. People's Custom Rx is an authorized retailer offering their product line including vitamins, minerals, antioxidants, and specialty supplements.

Scale indicators4 records

Recent moves3 records

Expansion highlights5 records

Broad incumbents

• Central Admixture Pharmacy Services (CAPS): Operates the largest network of FDA-registered 503B outsourcing facilities for sterile admixture services to hospitals and clinics. Comparable to People's Custom Rx's sterile compounding capabilities at a much broader institutional scale.
• Avella Specialty Pharmacy: Specialty pharmacy serving chronic and complex conditions with limited distribution drugs and select compounding capabilities. Comparable to People's Custom Rx through its specialty pharmacy positioning and prescriber-driven model.
• Walgreens Specialty Pharmacy: National pharmacy chain with specialty pharmacy services and select compounding offerings. Represents the broad-incumbent competitive backdrop People's Custom Rx operates against, especially on hormone therapy and routine compounding.

Direct peers

• AnazaoHealth: Specialty compounding pharmacy offering sterile and non-sterile preparations including hormone therapy and integrative medicine compounds. Comparable to People's Custom Rx on specialty compounding categories and prescriber partnerships.
• Empower Pharmacy: Large-scale 503A and 503B compounding pharmacy serving patients and providers nationally with custom and office-use preparations. Comparable to People's Custom Rx on compounding focus, specialty therapy areas, and mail-order distribution.
• Wedgewood Pharmacy: One of the largest 503A compounding pharmacies in the United States, offering custom sterile and non-sterile preparations for human and veterinary patients. Directly comparable to People's Custom Rx across compounding categories, multi-state service, and prescriber-referral GTM.
• Triangle Compounding Pharmacy: Independent compounding pharmacy offering sterile and non-sterile custom preparations for human and veterinary patients. Closely aligned with People's Custom Rx on compounding categories and physician-prescribed specialty use cases.
• Belmar Pharmacy: Independent compounding pharmacy with sterile and non-sterile capabilities serving patients nationwide, including hormone replacement therapy and veterinary compounding. Comparable to People's Custom Rx on compounding breadth and DTC shipping model.

Others

• Professional Compounding Centers of America (PCCA): Industry supplier and education provider that People's Custom Rx is a member of; comparable as a foundational infrastructure provider in the compounding pharmacy supply chain.
• Fagron: Global leader in pharmaceutical compounding supplies, raw materials, and education for compounding pharmacies. Directly relevant as a supplier and ecosystem enabler that People's Custom Rx's compounding model depends upon.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks7 records

Key highlights6 records

Customer concentration

• Facebookfacebook.com/PeoplesCustomRx/?rf=160185397334894
• Xx.com/peoplescustomrx

Revenue estimate

Valuation estimate

Number of profiles

Profiles5 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about People's Custom Rx