Telemark Rostock

What Telemark Rostock does

Telemark Rostock Kommunikations- und Marketinggesellschaft mbH is a German private limited company (GmbH) founded in 1993 and headquartered in Rostock/Gehlsdorf, operating as a multimedia communication center exclusively for German federal government agencies. The company's core service is operating citizen information hotlines and consultation channels on behalf of federal ministries, covering topics including labor law, social security, health insurance, pensions, education funding, and energy efficiency. Services are delivered via telephone, email, Co-Browsing, and the differentiated Gebärdentelefon (sign language video telephony) service, which enables deaf and hearing-impaired citizens to access federal administration via browser-based video without additional software.

The business model is government contract-based: Telemark Rostock acquires work through public procurement processes and receives commission payments from federal ministries and institutions rather than billing citizens directly. Its client roster includes at least eight federal entities, among them the Federal Ministries of Labor (BMAS), Health (BMG), Economy (BMWK), Research (BMWSB), Housing, the German Social Accident Insurance (DGUV), the Federal Financial Supervisory Authority (BaFin), and Engagement Global gGmbH. Supporting offerings include publication order processing, trade show booth staffing, nationwide telecommunications campaign project management, and statistical analysis and reporting for client PR activities.

The company employs 51-100 staff and is led by three managing directors (Geschäftsführung): Donatus Neumann, Carl Sandmann, and Karsten Hecht. Technology infrastructure includes Checkpoint and Cisco firewalls, VPN, monitoring tools, and the browser-based Gebärdentelefon platform. Operations rely on human consultants with domain specialization, and the company positions itself as quality-focused with no outbound sales, script obligations, or call quantity targets. Technical systems are partially operated by an external service provider, procedo – Gesellschaft für Technologie & Projektmanagement mbH, under a GDPR-compliant data processing agreement. Revenue is not publicly disclosed and there is no evidence of external equity investment.

Name

Telemark Rostock

Legal name

Telemark Rostock Kommunikations- und Marketinggesellschaft mbH

Website

https://telemark-rostock.de

Company type

Private

Founded year

1993

Operating status

Operating

Headcount range

51–100 employees

Short description

Telemark Rostock is a German private contact center company, founded in 1993, that operates citizen information hotlines and consultation services on behalf of German federal government ministries, including a specialized sign-language video telephony service (Gebärdentelefon) for deaf and hearing-impaired citizens.

Ownership category

akta.pro rank

Product category

Government Citizen Communication Services

NAICS

Telephone Call Centers (56142)

SIC

Communications Services, Nec (4899)

akta.pro primary industry

General Customer Service (Order/Account/Inquiries) (BPAAABAA)

Keywords

• Government communication services
• Citizen hotline services
• Sign language telephony
• Public sector consulting
• Accessibility communication services

Headquarters

HQ city

Rostock

HQ country

Germany

HQ region

Europe

Offices1 record

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Operations, Technology or R&D, Infrastructure

Revenue model

1. Government Contract Services: Telemark Rostock operates as a commissioned service provider for German federal ministries and public institutions. The company receives payment for providing citizen consultation services, information hotline operations, and accessibility services (Gebärdentelefon). Revenue is generated through contractual arrangements with government agencies rather than direct citizen billing.

Go-to-market motion1 record

Distribution channels1 record

Marketing channels3 records

Core offering

Telemark Rostock operates a multimedia communication center that delivers telephone, email, Co-Browsing, and sign language video (Gebärdentelefon) consultation services to German citizens on behalf of federal government agencies. Services cover topics including labor law, social security, health insurance, pensions, housing policy, and financial regulation. Supporting offerings include publication order processing, trade show booth staffing, statistical reporting, and nationwide campaign project management for federal clients.

Product overview

Telemark Rostock operates as a unified multimedia communication center for federal German agencies. The core offering is the Communication Center Services providing telephone and email-based citizen consultation on various topics including labor relations, social security, health insurance, and pensions. The company also offers the Gebärdentelefon (Sign Language Phone) as a specialized barrier-free video telephony service for deaf and hearing-impaired citizens. Supporting services include publication order processing, trade show booth management, national telecommunications project management, and statistical reporting for clients.

Differentiator

Problem solved

Functional benefit

Products and services

• Multimedia Communication Center Services A communication center providing telephone and email consulting services to citizens on behalf of German federal agencies, covering topics such as employment law, social insurance, finances, and pensions.
• Gebärdentelefon (Sign Language Phone) A barrier-free video telephony service enabling deaf and hearing-impaired citizens to communicate with public administration via sign language through web browsers without additional software.
• Publication Order Processing Receives and processes publication orders according to the specifications of the respective federal client agencies.
• Trade Show Booth Management Professional staffing and management of trade show booths with competent personnel for federal client agencies.
• Telecommunications Project Management Project management services for telecommunications campaigns on a national scale.
• Statistical Analysis and Reporting Detailed statistical evaluations and reports prepared from process data as a decision-making basis for client agencies' public relations activities.

Named customers8 records

Segments2 records

Ideal customer profiles2 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature2 records

Scale indicators2 records

Recent moves4 records

Expansion highlights4 records

Broad incumbents

• Teleperformance: One of the largest global contact-center and CX outsourcers, with significant presence across EMEA including Germany. Comparable business model of large-scale inbound customer support, multilingual citizen-facing services, and B2G contracts, but at a wholly different scale and geographic footprint.
• Concentrix: Global customer experience/BPO incumbent with major German operations (via the D+S acquisition) serving federal and state government, telecom, financial services, and healthcare. Overlaps with Telemark Rostock on enterprise-government BPO and inbound contact-center services but operates at vastly larger scale across many verticals.
• Foundever (formerly Sitel/TTEC): Global CX/BPO incumbent operating large-scale contact centers and digital customer service, including German-speaking markets. Comparable enterprise customer service and omnichannel capabilities but at significantly greater scale and breadth than Telemark Rostock.
• Majorel (now Concentrix): European-headquartered CX/BPO player merged into Concentrix, formerly operating large-scale German and EU government and regulated-industry contact centers. Comparable in service profile and enterprise customer mix, broader in geography and vertical coverage.

Direct peers

• Competence Call Center: Leipzig-headquartered German BPO with comparable scale (roughly 50-200 employees band historically) providing inbound customer service, telephone consulting, and back-office support for clients including public-sector and regulated industries. Closest small-German-market direct peer to Telemark Rostock.
• arvato: Germany-based large BPO arm of Bertelsmann operating government and citizen-services contact centers across multiple federal and state programs. Most directly comparable to Telemark Rostock in terms of German public-sector BPO scope, omnichannel delivery, and long-term ministry relationships.
• D+S Communication (Concentrix Berlin): Long-standing Hamburg/Berlin-based German BPO that ran government and media hotlines, now part of Concentrix. Highly comparable to Telemark Rostock in operating model (commissioned telephone/email citizen contact), channel mix, and German public-sector client base before consolidation.
• Polycontact: German BPO focused on inbound customer service, customer care, and communication projects for enterprise and public-sector clients. Direct comparable on service mix, omnichannel delivery, and target of larger domestic agencies.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat4 records

Key risks6 records

Key highlights6 records

Customer concentration

• LinkedInlinkedin.com/company/telemark-rostock

Revenue estimate

Valuation estimate

Number of profiles

Profiles3 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Telemark Rostock