Haycom Technology

What Haycom Technology does

Haycom Technology (legal entity: Haycom Technologies, ABN 85 665 356 034) is a Perth-based IT services provider that has operated continuously since 1988, when it was founded as Hay Computers, a retail store on Hay Street in the Perth CBD. The company pivoted out of retail between 1988 and 2001, relocating first to Victoria Park and then to its current headquarters at Kewdale Business Park (26/133 Kewdale Road, Kewdale WA 6105) in 2011, repositioning itself as a managed IT services firm serving Western Australian small and medium businesses. Headcount sits in the 1-10 range, and operations are confined to a single geography (Western Australia, Australia).

The core offering is a tiered managed IT support service (Standard and Premium plans) delivered on a monthly subscription basis, supplemented by ad hoc IT support, hardware and software procurement, Microsoft licensing management, cabling and installation, telecom solutions, and consulting/road-mapping. Technology components include a downloadable Remote Support Tool for Mac and Windows enabling immediate technician access to client devices, 24/7 proactive monitoring, a dedicated helpdesk, and conventional infrastructure spanning backup, security, network management, and domain services. Specialized expertise is concentrated in three verticals — medical/healthcare (including Best Practice software proficiency), dental practices, and accounting/finance — where the company claims multi-decade experience.

Commercially, Haycom runs a sales-led, direct-to-client model with a Perth-based team engaging clients via phone, email, and on-site visits. Pricing is not publicly disclosed; recurring managed plans use sliding-scale, customizable pricing with no lock-in contracts. Growth is described as primarily referral- and word-of-mouth-driven, supported by client testimonials referencing decade-long engagements. The company is privately held with no disclosed funding, ownership structure, or parent entity, and shows no public listings, awards, patents, or partnership disclosures in the source material.

Name

Haycom Technology

Legal name

Haycom Technologies

Website

https://haycom.com.au

Company type

Private

Founded year

1988

Operating status

Operating

Headcount range

1–10 employees

Short description

Haycom Technology is a Perth-based managed IT services provider offering recurring Standard and Premium support plans, helpdesk, security, backup, and consulting to small and medium businesses in Western Australia, with deep specialization in healthcare, dental, and finance verticals.

Ownership category

akta.pro rank

Headquarters

HQ city

Perth

HQ country

Australia

HQ region

Oceania

Offices1 record

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Operations, Technology or R&D, Infrastructure, Marketing or Sales

Revenue model

1. Managed IT Support Plans: Recurring subscription-based managed IT support plans (Standard and Premium tiers) providing ongoing IT management, monitoring, security, and support services. Customizable to client needs with no lock-in contracts.
2. Ad Hoc IT Support: One-off IT support services for businesses needing occasional technical assistance. Pay-as-you-go model for non-contract clients.
3. Hardware and Software Sales: Sales and procurement of IT hardware (computers, servers) and software solutions. Part of comprehensive IT service offering.
4. Consulting and Professional Services: Technology consultations, road-mapping, implementation, cabling, and telecom solutions provided as professional services.

Pricing tiers

Go-to-market motion2 records

Distribution channels2 records

Marketing channels3 records

Core offering

Haycom Technology provides managed IT services and support to small and medium businesses in Perth, Western Australia, with industry specialisation in healthcare, dental, and finance. The company delivers ongoing IT management, 24/7 monitoring, helpdesk support, security, backup, network management, Microsoft licensing, telecom solutions, installation and cabling, and strategic technology road-mapping through customisable Standard and Premium support plans as well as ad hoc support engagements.

Product overview

Haycom Technology offers a unified suite of IT services rather than discrete software products. The core offering consists of managed IT support plans (Standard and Premium tiers) providing ongoing management, monitoring, and security for business IT infrastructure. These are complemented by ad hoc IT support for one-off assistance needs. The service portfolio spans IT helpdesk, software and hardware solutions, Microsoft licensing management, backup solutions, security solutions, network management, domain services, telecom solutions, installation and cabling, and strategic consulting. A proprietary Remote Support Tool enables technicians to access client devices remotely for seamless support delivery. All services are delivered by local Perth-based technicians with over 35 years of industry experience.

Differentiator

Problem solved

Functional benefit

Products and services

• Managed IT Support Plans
• Ad Hoc IT Support
• IT Consulting and Road Mapping
• Hardware and Software Sales and Procurement

Quantifiable outcome

• Rapid response times ensure minimal business downtime

Named customers3 records

Segments4 records

Ideal customer profiles3 records

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature3 records

Scale indicators2 records

Recent moves6 records

Expansion highlights3 records

Broad incumbents

• Data#3: ASX-listed Australian IT solutions and managed services provider offering infrastructure, software licensing, and cloud services. Larger-scale competitor to Haycom with broader vendor partnerships and enterprise capabilities.
• Interactive: ASX-listed Australian managed services and consulting firm serving mid-market and enterprise customers. Directly comparable in managed IT services orientation to Haycom but operates at significantly larger scale.
• Datacom: Major Australian and New Zealand IT services company offering managed services, cloud, and IT infrastructure to enterprise and government clients. Overlaps with Haycom in managed IT services but operates at significantly larger scale.
• CyberCX: Australia's largest cybersecurity and managed security services provider, formed through consolidation of multiple Australian cyber firms. Much larger scale than Haycom but overlaps directly in cybersecurity and managed IT services for SMB and mid-market clients.

Direct peers

• Loop Secure: Australian managed IT and cybersecurity services provider for SMBs. Comparable service offering and customer profile to Haycom, with similar subscription-based managed services model and SMB focus.
• Exigo Tech: Australian managed IT services and cybersecurity provider serving SMB and mid-market clients across multiple industries. Comparable service mix (managed IT, security, support) with national coverage that exceeds Haycom's Perth footprint.
• Brennan IT: Australian managed services provider offering IT support, cloud, and managed security to SMB and mid-market clients across Australia. Closely comparable business model to Haycom, with the same managed IT subscription services but at larger scale and broader geographic reach.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat4 records

Key risks6 records

Key highlights6 records

Customer concentration

• Facebookfacebook.com/HaycomTechnology
• LinkedInlinkedin.com/company/haycom-technology

Revenue estimate

Valuation estimate

Number of profiles

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Haycom Technology