What Arhiv Servis does

Arhiv Servis (legal entity: ARHIVSERVIS d.o.o.) is a privately held Croatian document management services company headquartered in Zagreb that operates a full physical-to-digital document lifecycle platform. The company's core services span secure archive storage (>1 million archive boxes, 6.5 million registrators, and approximately 3 billion individual documents under management), scheduled and on-demand pickup and delivery via a 15-vehicle GPS-monitored fleet, high-volume document scanning bundled with OCR at no incremental charge, and BS EN 15713 Security Level 7 machine destruction. All operations are unified by the O'Neil RS-SQL barcode/RFID tracking platform, which provides end-to-end chain-of-custody visibility from document pickup through destruction.

The company runs its operations from two Croatian facilities: a headquarters office at Business Tower Zagrepčanka (Zagreb) and a dedicated archive warehouse at Logistic Park Zagreb (Sveta Nedelja) equipped with high-bay racking, climate control, 24-hour video surveillance, fire and flood protection, and an on-site destruction plant. The technology stack combines commercial best-of-breed components (O'Neil RS-SQL, GPS fleet monitoring, wireless handheld scanners, encrypted FTP/cloud delivery) rather than proprietary in-house software, with delivery options ranging from encrypted email (15–60 minutes for scan-on-demand) to standard next-day, urgent 120-minute, and express weekend/holiday physical delivery.

Arhiv Servis monetizes through multi-year subscription contracts for archive storage (volume-based, per-box pricing), transactional scanning fees (per-page or per-project), transaction-based destruction services (free for documents stored beyond 12 years), and bundled logistics. Pricing is quote-only with no public price list. The go-to-market is consultative field sales, anchored by an on-site needs-assessment process, a scanning cost calculator as a lead-generation tool, and a self-serve quote/contact funnel. Customer base of 250+ enterprise accounts is concentrated in financial services — 12 banks, 8 insurance companies, and 8 leasing companies — with the balance spread across general business. The company is the sole provider in Croatia operating under permanent oversight of the Croatian State Archive (HDA) and holds ISO 9001 and ISO 14001 certifications and an AAA creditworthiness rating.

Name

Arhiv Servis

Legal name

ARHIVSERVIS d.o.o.

Website

https://arhivservis.hr

Company type

Private

Founded year

1999

Operating status

Operating

Headcount range

1–10 employees

Short description

Arhiv Servis is a Zagreb-based document management services company providing secure archive storage, scanning, pickup/delivery, and certified destruction to 250+ enterprise clients in Croatia, primarily financial services firms.

Ownership category

akta.pro rank

Product category

Document Management Services

NAICS

Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services (518), Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services (51821)

SIC

Services-Facilities Support Management Services (8744), Public Warehousing & Storage (4220)

akta.pro primary industry

Records, Archive & Offsite Storage Management (IMAIALAI)

akta.pro secondary industry

Compliance, Risk & EHS Management (BPABAAAK)

Keywords

• Document storage services
• Secure document destruction
• Document scanning OCR
• Archive management solutions
• Records management services

Headquarters

HQ city

Zagreb

HQ country

Croatia

HQ region

Europe

Offices2 records

Markets served

GTM type

B2B

Offering type

Services

Cost components

Operations, Infrastructure, Personnel, Technology or R&D, Marketing or Sales

Revenue model

1. Archive Storage / Warehouse Storage Services: Ongoing storage of physical business documents in the company's specialized archive facility. Billed on a per-box or per-volume basis under subscription/contract terms. The company emphasizes transparent, no-hidden-fees pricing and claims customers save an average of 70% per year vs. in-house storage. Contracts are flexible and tailored to client volume and needs.
2. Document Scanning & Indexing Services: High-volume document scanning service, priced per page or per project. Includes free OCR upgrade. Delivery options include encrypted email (15–60 min for single documents), FTP, cloud platform, or physical media (CD, DVD, USB, HDD). Can be integrated into any DMS system.
3. Secure Document Destruction Services: Machine destruction of confidential documents. Provided free of charge for boxes/documents stored with the company for more than 12 years. For other clients, destruction is priced as an add-on service, often bundled with storage contracts. Includes certified destruction records for regulatory compliance.
4. Collection, Transport & Delivery Services: Pickup and delivery of archive boxes using a 15-vehicle GPS-monitored fleet. Free pickup and transport within 35 km of Zagreb. Delivery options include standard (next-day), urgent (120 min), express (night/weekend/holiday), and scan-by-email. Often bundled as part of storage service contracts.

Pricing tiers

Go-to-market motion2 records

Distribution channels3 records

Marketing channels5 records

Core offering

Arhiv Servis provides end-to-end document management services for Croatian enterprises, including secure physical archive storage in a climate-controlled facility, pickup and delivery via a 15-vehicle GPS-monitored fleet, high-volume document scanning with bundled OCR, and certified machine-based secure destruction (Security Level 7). All services are unified by the O'Neil RS-SQL barcode/RFID tracking platform, which provides full chain-of-custody visibility from document creation through destruction. The company serves 250+ business customers including 12 banks, 8 insurance companies, and 8 leasing companies.

Product overview

Arhiv Servis offers a comprehensive document management service portfolio consisting of four core services: secure document storage (Pohrana/Skladištenje), pickup and delivery (Preuzimanje/Dostava), high-volume scanning with OCR (Skeniranje/OCR), and machine-based secure destruction (Strojno uništavanje). These services are unified by the O'Neil RS-SQL barcode tracking system for complete chain-of-custody documentation. The company also provides a scanning calculator tool for cost estimation. All services operate from specialized facilities in Zagreb and Sveta Nedelja, Croatia, with 24/7 availability and GPS-tracked logistics.

Differentiator

Problem solved

Functional benefit

Products and services

• Pohrana/Skladištenje (Document Storage) Secure storage of business documentation in a specialized climate-controlled archive facility with 24/7 security, video surveillance, fire and flood protection, and access control. Offers claimed 70% cost savings versus in-house storage, with transparent pricing and no hidden fees. Billed per archive box or volume under multi-year subscription contracts.
• Preuzimanje/Dostava (Pickup and Delivery) Collection, packaging, and delivery of archive boxes and individual documents using a fleet of 15 GPS-tracked vehicles and wireless handheld scanners. Free pickup and transport within 35 km of Zagreb. Delivery options include standard (next-day), urgent (120 min), and express (night/weekend/holiday). Often bundled with storage contracts.
• Skeniranje/OCR (Document Scanning and OCR) High-speed document scanning at 100-600 dpi with indexing and metadata capture, plus free OCR (optical character recognition) included for full-text search. Delivery via encrypted email (15-60 minutes), encrypted FTP, secure cloud platform, or physical media (CD, DVD, USB, HDD). Priced per page or per project.
• Strojno uništavanje (Secure Document Destruction) Machine destruction of confidential documents using cross-cut shredding at minimum 4mm longitudinal and 6mm cross-cut, rated Security Level 7 and compliant with BS EN 15713. Free for boxes/documents stored with the company for more than 12 years; otherwise priced as an add-on. Provides certified destruction records submitted to the Croatian State Archive (HDA) and baled-recycled in a closed-loop system.
• O'Neil RS-SQL Barcode and RFID Tracking System Online document management and ordering platform using RFID barcode tracking for archive boxes and individual documents throughout their lifecycle — from creation/pickup through storage, delivery, and destruction. Includes real-time monitoring, access control, order management, and electronic signature documentation of who/where/when. Provides 100% document retrieval guarantee with full audit trail.

Quantifiable outcome

• 70% average annual cost savings on storage vs. in-house solutions
• +4 more outcomes

Named customers4 records

Segments2 records

Ideal customer profiles2 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

AI capability2 records

Feature5 records

Partnerships

Two partnerships are on record, tiered core.

• O'Neil (O'Neil Data Systems / O'Neil Software)coreTechnology or IntegrationO'Neil is the technology provider for the company's core document management and tracking platform (RS-SQL software). The system uses RFID barcodes combined with O'Neil's online management and ordering platform to track all phases of document storage, transport, and delivery from creation to destruction. O'Neil is described as the world's leading barcode system provider for the document management industry, serving over 500 companies in more than 180 countries. This is a fundamental technology partnership underpinning the company's core service offering.
• Croatian State Archive / Hrvatski državni arhiv (HDA)coreStrategic or Co-development PartnerThe Croatian State Archive (HDA) provides permanent oversight and regulatory supervision of the company's operations. Destruction certificates and verified records are issued to clients and submitted to HDA as required by Croatian law (NN 61/18). The company is the only provider in Croatia under HDA's direct supervision for full-cycle archive management services.

Scale indicators10 records

Recent moves1 record

Expansion highlights4 records

Direct peers

• Iron Mountain: Global market leader in physical records storage, secure destruction, and document management services. Directly comparable to Arhiv Servis in service model (storage + scanning + destruction + logistics), though at vastly larger scale and with multinational footprint.
• Access Information Management: Provider of physical and digital records management, secure destruction, and document scanning. Closely comparable service stack to Arhiv Servis, particularly in serving regulated industries such as financial services.
• Crown Records Management: North American records management and secure destruction operator. Directly comparable in physical archive storage, retrieval, scanning, and certified destruction services for regulated enterprises.
• Restore plc: UK-based provider of document management, secure storage, scanning, and shredding services. Comparable end-to-end service portfolio and regulated-vertical customer mix, serving as a benchmark for what a scaled-up version of Arhiv Servis could look like.
• Shred-it (Stericycle): Global secure document destruction service provider, now part of Stericycle. Closely comparable to Arhiv Servis's certified destruction offering (BS EN 15713 / Security Level 7 equivalent) and complementary storage/scanning services.
• ARC Document Solutions: Document management and workflow services provider offering scanning, digital archiving, and records management. Directly comparable to Arhiv Servis's scanning/OCR and digital delivery capabilities.
• DocuVault: Specialist records storage and management company offering physical archive storage, secure destruction, and digital services. Closely aligned with Arhiv Servis's specialist positioning, though operating primarily in Australia rather than Central Europe.

Broad incumbents

• ISS A/S: Global facility services provider that includes document and archive management within its broader workplace services portfolio. Comparable end-market (enterprise compliance archiving) but operates as one offering among many integrated facility services.
• Cintas Corporation: Large North American business services provider offering secure document shredding among a broad portfolio including uniform, first-aid, and facility services. Comparable destruction capability but positioned as a multi-line incumbent rather than a specialist.
• Securitas AB: Global security services group that, alongside guarding and electronic security, offers secure document destruction and information management services. Overlaps with Arhiv Servis's certified destruction and security-protected storage offering as part of a much broader services portfolio.

Market position

Strengths4 records

Weaknesses4 records

Competitive moat6 records

Key risks6 records

Key highlights6 records

Customer concentration

• Xx.com/arhivservis

Compliance5 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles2 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Arhiv Servis