What ARC Document Solutions does

ARC Document Solutions is a publicly traded (NYSE: ARC) digital printing, document workflow, and managed print services company founded in 1988 and headquartered in the San Ramon / Walnut Creek, California area. The company operates approximately 140 company-owned production centers across the United States, United Kingdom, Canada, China, India, and the United Arab Emirates, employing between 5,001 and 10,000 people. Its service portfolio spans on-demand digital printing (large and small format), construction and environmental graphics, business and healthcare document scanning, managed print services with a client portal and mobile apps, equipment and supplies resale, 3D laser scanning and BIM services, digital signage, and the SkySite cloud document management platform.

ARC's underlying technology combines wide-format UV and digital printing equipment, enterprise-grade OCR with intelligent data indexing for the AI Training Data Scanning line, cloud-based document management (SkySite, PlanWell DMS), large-format touch-screen collaboration displays (SmartScreens), and identity integrations with Azure AD, Okta, OneLogin, and ADFS. The company holds ISO/IEC 27001:2022, SOC 2 Type II, and ISO 9001:2015 certifications, and is NMSDC-certified as a minority-owned business, supporting procurement into regulated and enterprise accounts.

The business model is a hybrid of professional services (custom print, scanning, installation, project management), managed services (MPS contracts with supplies, maintenance, and dedicated account management), and hardware/consumables resale through an e-commerce storefront. ARC sells primarily through direct field sales and enterprise account management, with a targeted cross-border service for UK companies executing US campaigns. Customer segments include construction, enterprise, franchises, healthcare, education, events and trade shows, and a distinct UK-to-US expansion cohort. Reported revenue has trended from approximately $382M in 2019 to approximately $281M in 2023, indicating a shrinking core print business offset partially by service diversification and adjacent product launches such as AI Training Data Scanning and architectural signage.

Name

ARC Document Solutions

Legal name

ARC Document Solutions, LLC

Website

https://e-arc.com

Company type

Private

Founded year

1988

Operating status

Operating

Headcount range

1,001–5,000 employees

Short description

ARC Document Solutions is a publicly traded (NYSE: ARC) digital printing, managed print, and document workflow services company operating approximately 140 production centers across the US, UK, Canada, China, India, and UAE, serving construction, enterprise, franchise, healthcare, and education clients.

Ownership category

akta.pro rank

Product category

Digital Printing and Document Management Services

NAICS

Other Business Service Centers (including Copy Shops) (561439), Document Preparation Services (56141)

SIC

Services-Mailing, Reproduction, Commercial Art & Photography (7330), Services-Computer Processing & Data Preparation (7374)

akta.pro primary industry

Document Services (Copy/Print/Scan, Records Handling) (BPABAEAG)

akta.pro secondary industries

Document Capture, Scanning, OCR/ICR & Intelligent Document Processing (IDP) (HDAEAGAD), Intelligent Document Processing (IDP) & OCR Automation (HDAEAHAC), Document Scanning & Imaging (Paper-to-Digital Conversion) (BPAAAKAA), Enterprise Content Management (ECM) Suites (HDAEAGAB)

Keywords

• Managed print services
• Digital printing services
• Document scanning solutions
• Construction graphics printing
• Enterprise document workflow

Headquarters

HQ city

Walnut Creek

HQ country

United States

HQ region

North America

Offices30 records

Markets served

GTM type

B2B

Offering type

Services

Cost components

Operations, Personnel, Supply Chain, Infrastructure, Technology or R&D, Marketing or Sales

Revenue model

1. Digital Printing Services: On-demand digital printing for construction, marketing, events, and enterprise clients including color printing, large format printing, small format printing, and specialty printing services
2. Managed Print Services: Full-service managed print solutions including equipment, supplies, maintenance, and ongoing support for enterprise clients
3. Equipment & Supplies Sales: Sale of printing equipment, scanners, cartridges, toners, paper, and drafting supplies through online store
4. Document Scanning Services: Business document scanning, construction document scanning, HIPAA-compliant medical records scanning, legal document scanning with secure shredding services
5. Installation & Project Management: Professional installation services for prints, wall graphics, floor graphics, and comprehensive project management for complex rollouts

Go-to-market motion3 records

Distribution channels5 records

Marketing channels5 records

Core offering

ARC Document Solutions provides on-demand digital printing, large-format and small-format graphics, document scanning/digitization, and managed print services across approximately 140 global production centers. It serves construction, enterprise, franchise, healthcare, and education customers with site graphics, BIM/3D laser scanning, project closeout documentation, AI training data scanning, and cloud-based document management through its SkySite platform.

Product overview

ARC Document Solutions operates as a digital printing and document workflow platform, offering a broad portfolio of products and services across approximately 140 global locations. The core offering centers on Digital Printing Services (large format, small format, color, and construction graphics) and Scanning Solutions (business, legal, medical, and large format document digitization), supplemented by Managed Print Services for equipment and supply management. Key add-on modules include SmartScreens (large touch-screen collaboration displays), Smart Color (blueprint colorization), AI Training Data Scanning (enterprise OCR and high-volume digitization for AI datasets), Digital Signage, and Digital Storefront (centralized print ordering platform). The construction-specific suite encompasses 3D Laser Scanning & BIM, Architectural Signage & Wayfinding, Construction Solutions (project closeout, linking, barricades), and the SKYSITE sub-brand (cloud-based document management and project collaboration). Franchise Printing and UK-to-US campaign services extend the platform for multi-location and cross-border organizations.

Differentiator

Problem solved

Functional benefit

Brands

• ARC Facilities: Facilities management services
• Riot
• Skysite

Products and services

• Digital Printing Services On-demand color and black-and-white printing across large and small formats, including construction graphics, environmental graphics, events and trade show materials, and marketing collateral. Designed for construction firms, enterprises, franchise networks, event organizers, and marketing teams requiring high-volume, multi-location print production.
• Scanning Solutions Document digitization services covering business, construction, legal, medical, HR, and large format documents, with HIPAA-compliant scanning, scan-by-the-box, and secure shredding options. Built for healthcare, legal, construction, and enterprise compliance-driven digitization needs.
• Managed Print Services (MPS) Full-service enterprise print management covering equipment, toner, supplies, maintenance, and a dedicated client portal plus mobile app for streamlined operations and cost reduction. Targeted at large enterprises seeking consolidated print fleet management.
• AI Training Data Scanning Enterprise-grade OCR and high-volume digitization that converts books, archives, and records into secure AI-ready datasets with intelligent data indexing. Sold to organizations building AI training corpora from large paper or document archives.
• SKYSITE Cloud Platform Cloud-based document and project management platform providing archives, document scanning, cloud storage, RFI management, submittals, and punch list tracking accessible from any device. Used by construction and enterprise teams for centralized project document control.
• Equipment & Supplies Sale of printing equipment, large-format printers, multi-function copiers, scanners, cartridges, toners, and printing media via shop.arcsupplies.com. Sold to businesses and individual buyers needing print hardware and consumables.
• Franchise Printing Solutions Enterprise printing and document management solutions purpose-built for franchise and multi-location organizations, ensuring brand consistency, centralized procurement, and coordinated rollout across sites.
• Digital Signage Dynamic digital displays and illuminated signage providing real-time content updates for retail, corporate, and transit environments. Sold to enterprises needing networked digital display content delivery.
• UK to US Campaign Services Coordinated print production, kitting, distribution, and installation services for UK-based companies executing graphics campaigns in the US market, providing nationwide US coverage with local production support.

Quantifiable outcome

• Automation cut turnaround times by 30-50%
• +3 more outcomes

Named customers2 records

Segments7 records

Ideal customer profiles5 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration8 records

AI capability6 records

Feature9 records

Partnerships

Three partnerships are on record, tiered subsidiary and core.

• ARC FacilitiessubsidiaryOthersSubsidiary company of ARC Document Solutions, part of the ARC Companies group
• Riot (Riot Color)subsidiaryOthersSubsidiary company of ARC Document Solutions specializing in color printing services
• SkySitecoreTechnology or IntegrationCloud-based document management and project management platform, part of ARC Companies. Provides document scanning, archiving, project management, and digital signage solutions integrated with ARC services.

Scale indicators7 records

Recent moves6 records

Expansion highlights6 records

Direct peers

• Xerox: Xerox is a direct competitor of ARC Document Solutions across managed print services, production printing, and document workflow; both compete for enterprise print outsourcing contracts and offer cloud-based document management platforms serving similar mid-market and enterprise customers.
• Iron Mountain: Iron Mountain is a direct competitor in document scanning, digitization, and records management services; both serve healthcare, legal, and enterprise customers with secure HIPAA-compliant scanning, cloud storage, and document workflow offerings.
• Sharp Electronics: Sharp is a direct competitor in managed print services and multifunction printer hardware for enterprise accounts; both firms serve enterprise customers with similar MPS bundles and document workflow solutions.
• Konica Minolta: Konica Minolta is a direct competitor in managed print services, production printing hardware, and document workflow automation; both firms sell similar enterprise MPS contracts and large-format/cut-sheet printers into corporate accounts.
• Ricoh: Ricoh is a direct competitor in managed print services, production print, and document scanning/digitization; both firms target the same enterprise customers with full-service MPS offerings including equipment, supplies, and workflow software.
• HP Inc. HP is a direct competitor in large-format printers (DesignJet/PageWideXL), managed print services, and enterprise print hardware; both serve construction graphics, AEC, and corporate print customers with overlapping product lines and reseller channels.
• Lexmark: Lexmark is a direct competitor in managed print services and enterprise print solutions; both firms compete for the same mid-market and enterprise MPS contracts with bundled hardware, supplies, and document workflow services.
• Canon USA: Canon is a direct competitor in large-format production printing, commercial print services, and managed print services; both firms supply the same construction, enterprise, and graphics-printing customer segments with overlapping hardware and consumables offerings.

Broad incumbents

• Cintas: Cintas is a broad incumbent in business services that overlaps with ARC in document destruction/scanning-adjacent services and serves many of the same enterprise and multi-location franchise customers; not a direct print peer but competes for facility services wallet share.

Emerging players

• Tungsten Automation (formerly Kofax): Tungsten Automation is an emerging/adjacent player in intelligent document processing and OCR/IDP software that competes with ARC's AI Training Data Scanning and IDP service line; both target enterprise customers needing OCR-based document digitization and AI-ready dataset preparation.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks5 records

Key highlights6 records

Customer concentration

• Xx.com/ARCDocSolutions
• Facebookfacebook.com/174818889314709
• LinkedInlinkedin.com/company/arc-document-solutions

Compliance3 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles5 records

Subsidiaries3 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about ARC Document Solutions