Cabcharge Australia

What Cabcharge Australia does

Cabcharge Australia, founded in 1976 and headquartered in Alexandria, Sydney, is the operating subsidiary of A2B Australia Limited (itself part of the ComfortDelGro global transport network) that provides a corporate taxi payment and travel expense management platform. The company operates a cloud-based platform (Cabcharge+) combined with in-taxi payment terminals and a portfolio of physical and digital payment products: FASTCARD (reusable, available as physical card or via Apple Pay/Google Pay), Digital Pass (single-use digital via SMS/email), eTicket (single-use physical), Community Card (NDIS/aged care specific), and Gift Card (prepaid, no account required). Cabcharge is accepted at 98% of Australian taxis via 16 major networks including 13cabs (10,000+ cabs), Black & White Cabs, and Silver Service, and reports integration with SAP Concur for automated expense reconciliation.

The company makes money primarily through transaction-based service fees (up to 10% of taxi fare), an A$6 per-billing-period account keeping fee (waived on fares above A$60), one-time card and product fees (e.g., A$5 per physical FASTCARD, A$0.50 per eTicket), credit card processing pass-through (1.1% Visa/MC, 1.82% Amex), and overdue payment charges (1.5%). Go-to-market combines self-serve online onboarding (1-2 business day activation) with an enterprise field sales motion targeting vertical-specific buyers in Government, Aged Care/NDIS, Aviation, Finance, and Media; channel distribution leverages taxi network app integrations. Approximately 80% of ASX 200 companies use Cabcharge and the platform processes over one million taxi trips annually, with key differentiators including the FBT exemption under s.58Z of the Fringe Benefits Tax Assessment Act (which does not extend to rideshare), real-time ATO-compliant digital receipts, and policy-based spend controls aligned to procurement and NDIS/HCP compliance frameworks.

Name

Cabcharge Australia

Legal name

Cabcharge Payments Pty Ltd

Website

https://cabcharge.com.au

Company type

Private

Founded year

1976

Operating status

Operating

Headcount range

501–1,000 employees

Short description

Cabcharge Australia is a corporate taxi payment and travel expense management platform, founded 1976 and a subsidiary of A2B Australia, serving 80% of ASX 200 companies across government, aged care, finance, aviation, and media verticals in Australia.

Ownership category

akta.pro rank

Product category

Taxi Payment Services

NAICS

Taxi and Ridesharing Services (485310), Taxi and Limousine Service (4853)

SIC

Transportation Services (4700)

akta.pro primary industry

Corporate Taxi Programs & Account Management (THACAIAA)

akta.pro secondary industries

E-Hailing Taxi Aggregators (Licensed Taxi Dispatch Platforms) (THADADAC), Ride-Hailing & Taxi Aggregation Platforms (BPAMAIAE), Transit & Mobility Fare Cards (Stored Value) (FSAMANAG)

Keywords

• Taxi payment solutions
• Corporate travel expenses
• Digital payment cards
• Transport expense management
• NDIS transport payments

Headquarters

HQ city

Sydney

HQ country

Australia

HQ region

Oceania

Offices1 record

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Operations, Technology or R&D, Marketing or Sales, Infrastructure, Supply Chain

Revenue model

1. Transaction/Service Fees: Service fee of up to 10% on each taxi transaction value; account keeping fee of $6 per billing period (waived if taxi fare exceeds $60)
2. Card and Product Fees: Physical FASTCARD: $5 per card plus shipping ($2.50 standard, $12.30 express); eTicket: $0.50 per ticket plus postage; Replacement card: $20
3. Payment Processing: Credit card processing fees: 1.1% for Visa/Mastercard, 1.82% for Amex; overdue payment fee of 1.5%

Pricing tiers

Go-to-market motion4 records

Distribution channels4 records

Marketing channels4 records

Core offering

Cabcharge provides physical and digital taxi payment products (FASTCARD, Digital Pass, eTicket, Community Card, Gift Card) accepted in 98% of Australian taxis, paired with the Cabcharge+ cloud-based expense management platform that captures every fare in real time and integrates with SAP Concur. The offering is sold primarily to businesses, government departments, NDIS and aged care providers, aviation operators and media companies to eliminate manual expense claims, ensure FBT-compliant taxi travel, and provide policy-controlled corporate transport.

Product overview

Cabcharge Australia offers a portfolio of taxi payment and travel expense management products. The core offering consists of physical and digital payment cards: FASTCARD (reusable for frequent travellers), Digital Pass (single-use digital), eTicket (single-use physical), Community Card (for NDIS/aged care), and Gift Card (prepaid, no account required). All products except Gift Card are managed through the Cabcharge+ cloud-based platform, which provides real-time trip tracking, automated receipts, spending controls, and SAP Concur integration for seamless expense reconciliation. The company serves corporate clients, government departments, aged care providers, media organisations, and aviation companies across Australia's taxi network.

Differentiator

Problem solved

Functional benefit

Brands

• Cabcharge+:
• FASTCARD
• Digital Pass
• Community Card
• Gift Card
• eTicket

Products and services

• FASTCARD A personalised, reusable contactless payment card for employees who travel by taxi regularly. Available as a physical chip-enabled card or as a Digital FASTCARD loaded into Apple Pay or Google Pay, with configurable per-trip fare limits, daily usage rules, weekly/monthly/yearly spending limits, and time-based restrictions. Designed for frequent business travellers and managed via the Cabcharge+ portal.
• Digital Pass A digital payment sent straight to a traveler's phone via SMS or email, intended for contractors, guests or staff who need taxi travel occasionally. Configurable per-trip limits and expiry dates are set before travel and no physical card is required.
• eTicket A single-use physical payment card with a contactless chip, ordered through Cabcharge+ and posted or handed over in person. The traveler taps it on the in-taxi payment terminal at the end of the trip; no smartphone is needed.
• Community Card A multi-use payment card built specifically for NDIS providers and aged care organisations to manage transport for their clients. Features configurable limits, travel windows, and weekly spend reports aligned with HCP, NDIS and organisational standards. Supports wheelchair-accessible and hoist-access vehicles.
• Gift Card A prepaid, multi-use taxi payment card that works without requiring a Cabcharge account. Pre-loaded with a chosen dollar amount, with the balance deducted with each fare. Can be ordered individually or in bulk for staff, clients or community members.
• Cabcharge+ A free, cloud-based online portal included with every Cabcharge account. Provides real-time trip data, automated ATO-compliant receipts, spending controls, multi-user access and SAP Concur integration. Used to issue and manage payment products, set travel rules, track trips and access itemised GST tax invoices.

Quantifiable outcome

• No expense claims required - staff travel without spending personal money
• +2 more outcomes

Named customers3 records

Segments6 records

Ideal customer profiles5 records

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration5 records

Feature4 records

Partnerships

Five partnerships are on record, tiered core and flagship.

• 13cabscoreChannel Partner/ Reseller/ DistributorAustralia's largest taxi network with 10,000+ cabs on road; Cabcharge products integrated into 13cabs app for in-app bookings and payments; national coverage across all states and territories
• Black & White CabscoreChannel Partner/ Reseller/ DistributorNational taxi network; Cabcharge payment accepted across entire fleet; metropolitan coverage in all states
• Silver ServicecoreChannel Partner/ Reseller/ DistributorPremium taxi service network; Cabcharge products compatible with Silver Service app for in-app payments; metropolitan and regional coverage
• SAP ConcurcoreTechnology or IntegrationExpense management integration; expense data flows directly into SAP Concur systems automatically; automatic reconciliation without manual export
• A2B AustraliaflagshipStrategic or Co-development PartnerParent company - Australia's largest business network for connecting people to places; operates within ComfortDelGro global transport network; Cabcharge trades as Cabcharge Payments under A2B Australia group

Scale indicators5 records

Recent moves3 records

Expansion highlights5 records

Regional players

• Lyft Business: North American rideshare platform's enterprise division. Operates in a different geography but represents a comparable corporate rideshare expense management model that could expand internationally to compete with Cabcharge.

Broad incumbents

• DiDi: Global rideshare platform with significant Australian presence. Competes with Cabcharge for corporate passenger transport spend, though lacks the FBT exemption advantage and taxi network coverage that Cabcharge provides.
• Ola: Global rideshare platform with Australian operations. Competes with Cabcharge for corporate travel customers, though operates only in the rideshare category without taxi network coverage or FBT exemption benefits.
• Uber for Business: Uber's enterprise arm offering corporate rideshare and meal solutions globally. Competes with Cabcharge for corporate travel spend, though rideshare does not currently qualify for Australia's FBT exemption that gives Cabcharge a regulatory advantage.

Direct peers

• 13cabs: Australia's largest taxi network with 10,000+ cabs and a key Cabcharge channel partner. While the companies have a partnership, 13cabs is also a direct competitor in the corporate taxi booking space through its own app and payment infrastructure.
• Silver Service: Premium Australian taxi service network with Cabcharge integration in its booking app. Competes in the premium and accessible transport segments while serving as a channel partner for Cabcharge payment products.
• Black & White Cabs: Major Australian national taxi network with Cabcharge payment integration across its entire fleet. Operates as a channel partner while also competing for corporate taxi customers through its own booking and payment systems.

Emerging players

• Wingz: Pre-scheduled rideshare platform focused on airport and corporate transportation with driver profiles and flat-rate pricing. Represents an emerging alternative for corporate travel managers seeking reliable, scheduled ground transportation options.

Others

• ComfortDelGro: Global land transport conglomerate operating taxi, bus, and rail services across multiple countries. The ultimate parent network for Cabcharge through A2B Australia, providing operational scale and international transport expertise.
• A2B Australia: Cabcharge's parent company and Australia's largest business network connecting people to places. Operates within the ComfortDelGro global transport network and oversees Cabcharge Payments as its corporate travel payment division.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks6 records

Key highlights7 records

Customer concentration

• LinkedInlinkedin.com/company/cabcharge

Compliance3 records

Revenue estimate

Valuation estimate

Number of profiles

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Cabcharge Australia