What Outreach Teen & Family Services does

Outreach Teen & Family Services is a non-profit, community-based counseling agency founded in 1974 and headquartered in Pittsburgh, Pennsylvania, serving the South Hills area through offices in Mt. Lebanon and Bethel Park. The organization delivers individual, family, and group counseling to youth ages 5-21, parents, and families, addressing mental health, substance abuse, behavioral issues, family communication, and developmental challenges. Services are staffed by master's-level and doctoral-level clinicians and are supplemented by structured prevention programs (Project TND, The Body Project, RAAPS, substance abuse evaluations), parent education initiatives (STEP Teen Workshop, parent consultation), youth engagement programs (Teens Tap In podcast, Outreach College Crew), training (Mental Health First Aid, QPR Gatekeeper Certification), and on-site school counseling at Chartiers-Houston School District.

The business model combines fee-for-service counseling priced at $75 per session with structured program fees ($175 for Project TND and STEP Teen Workshop, $75 for substance abuse evaluations) and Employee Assistance Program contracts with participating employers. Financial subsidies are provided to families unable to pay, with the explicit mission of not turning anyone away due to inability to pay. Revenue is augmented by donations, annual fundraising events including the Connections Gala, and corporate sponsorships from regional businesses, foundations, and healthcare organizations.

The agency's competitive position rests on five decades of embedded partnerships with regional healthcare systems (UPMC, St. Clair Health, AHN Orthopaedic Institute, Highmark Blue Cross Blue Shield, Western PA Behavioral Health Resources), school districts, and municipal stakeholders, plus referral relationships with pediatricians and local law enforcement. Distribution occurs through community offices, school-based counselor placements, and website intake forms. The organization holds a HIPAA Seal of Compliance and Candid Seal Platinum (2024) transparency recognition, and is governed by an independent board with no parent company or external ownership structure.

Name

Outreach Teen & Family Services

Legal name

Outreach Teen & Family Services, Inc.

Website

https://outreachteen.org

Company type

Private

Founded year

1975

Operating status

Operating

Headcount range

11–50 employees

Short description

Outreach Teen & Family Services is a non-profit, community-based counseling agency in Pittsburgh's South Hills that delivers mental health, substance abuse, and family counseling services to youth ages 5-21, parents, and employers via school partnerships and clinical offices.

Ownership category

akta.pro rank

Product category

Youth and Family Mental Health Counseling Services

NAICS

Child and Youth Services (62411), Child and Youth Services (624110), Other Individual and Family Services (624190), Individual and Family Services (6241)

SIC

Services-Social Services (8300), Services-Health Services (8000)

akta.pro primary industry

Behavioral Health for Children & Adolescents (Youth Services) (HLAFACAL)

akta.pro secondary industries

Youth Mental Health, Counseling & Wellbeing (Education-Linked) Nonprofits (BPAGADAK), Family & Parent Support Services (Parent Coaching, Advocacy) (EDAJALAK), School Counseling Services (Individual & Group) (EDAKAMAB)

Keywords

• Youth counseling services
• Mental health counseling
• Family therapy programs
• Substance abuse prevention
• School-based counseling

Headquarters

HQ city

Pittsburgh

HQ country

United States

HQ region

North America

Offices1 record

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Marketing or Sales, Technology or R&D, Others

Revenue model

1. Fee-for-Service Counseling: Services provided on a fee-for-service basis with subsidies provided to those with financial hardships to ensure access to services for all families.
2. Program Fees: Fees charged for specific programs such as Project TND ($175), STEP Teen Workshop ($175), and substance abuse evaluations ($75).
3. Donations and Fundraising: Accepts donations through their website and holds annual events including the Connections Gala.

Pricing tiers

Go-to-market motion1 record

Distribution channels3 records

Marketing channels8 records

Core offering

Outreach Teen & Family Services is a non-profit, community-based counseling agency that delivers individual, family, and group counseling, along with prevention, intervention, and education programs, for youth ages 5-21, parents, and families in the South Hills area of Pittsburgh. Core services are delivered by master's- and doctoral-level clinicians on a fee-for-service basis with subsidies for those with financial hardships, supplemented by school-based counseling partnerships and an Employee Assistance Program for employers. The agency also operates prevention curricula (Project TND, The Body Project, RAAPS), parenting education (STEP Teen Workshop), gatekeeper training (Mental Health First Aid, QPR), and youth engagement programs (Teens Tap In podcast, Outreach College Crew).

Product overview

Outreach Teen & Family Services is a non-profit, community-based counseling agency offering a comprehensive portfolio of mental health services for youth (ages 5-21), parents, and families in the Pittsburgh area. The core offering centers on individual, family, and group counseling services, supplemented by prevention programs (Project TND, The Body Project, RAAPS, Substance Abuse Evaluations), education initiatives (Parent Consultation, STEP Teen Workshop, Community Workshop Kits, Speakers' Bureau, Mental Health First Aid, QPR Training), and youth engagement programs (Teens Tap In podcast, Outreach College Crew). The agency also provides Employee Assistance Program (EAP) services and in-school counseling partnerships. Services operate on a fee-for-service basis with subsidies available for those with financial hardship.

Differentiator

Problem solved

Functional benefit

Products and services

• Individual Counseling One-on-one counseling sessions for youth ages 5-21 addressing mental health, emotional challenges, and behavioral issues including family turmoil, drug and alcohol concerns, and academic pressures; delivered by master's- and doctoral-level clinicians at $75 per session with hardship subsidies available.
• Family/Parent Counseling
• Group Counseling
• Employee Assistance Program (EAP) Services
• Parent Consultation
• STEP (Systematic Training for Effective Parenting) Teen Workshop
• Project TND: Towards No Drug Abuse
• The Body Project
• RAAPS (Rapid Adolescent Prevention Screening)
• Substance Abuse Evaluations
• Mental Health First Aid Training
• QPR Gatekeeper Certification
• In-School Counselors/Programs
• Speakers' Bureau

Quantifiable outcome

• Over 90% of patients gave positive feedback regarding their experience

Named customers4 records

Segments3 records

Ideal customer profiles3 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Partnerships

Nine partnerships are on record, tiered core and minor.

• UPMCcoreStrategic or Co-development PartnerMajor healthcare provider partnership for coordinated mental health services in the Pittsburgh region
• Highmark Blue Cross Blue ShieldcoreOthersInsurance provider partnership ensuring coverage options for clients
• Chartiers-Houston School DistrictcoreStrategic or Co-development PartnerPrimary educational partner where Outreach provides on-site counselors serving students experiencing behavioral or emotional problems
• Mt. Lebanon School DistrictcoreStrategic or Co-development PartnerVital partnership providing support services for student health and well-being through school-based mental health programs
• Western PA Behavioral Health ResourcescoreStrategic or Co-development PartnerRegional behavioral health resources network partnership for coordinated care
• Bethel Park MunicipalityminorOthersLocal municipal partnership supporting community services
• Mt. Lebanon MunicipalityminorOthersLocal municipal partnership supporting community mental health services
• AHN Orthopaedic InstituteminorStrategic or Co-development PartnerHealthcare partnership for coordinated patient care
• Southpointe Psychiatry and WellnessminorStrategic or Co-development PartnerMental health services partnership for coordinated care

Scale indicators3 records

Recent moves5 records

Expansion highlights5 records

Direct peers

• Pressley Ridge: Pittsburgh-based non-profit providing residential, educational, and community-based services for children and families with mental health and behavioral challenges. Comparable mission and target population, with greater emphasis on residential care but overlapping on community-based and family services.
• Family Services of Western Pennsylvania: Pittsburgh-based non-profit providing outpatient counseling, EAP services, and family support programs. Directly comparable service stack (individual, family, group counseling) and overlapping customer base of youth, parents, and employers in the same metro.

Broad incumbents

• Pittsburgh Mercy: Regional health and human services non-profit operating behavioral health, intellectual disability, and community support services across Western PA. Larger and more diversified than Outreach, but with overlapping service lines and similar payer contracts.
• Merakey Pennsylvania: Large non-profit human services provider operating behavioral health and intellectual disability services across Pennsylvania, including Western PA. Overlaps with Outreach on outpatient counseling and community-based youth/family services, but at greater scale and with broader service lines.
• UPMC Western Behavioral Health: Major Western PA health system's behavioral health division offering outpatient counseling, school-based services, and child/adolescent psychiatry. Functions both as Outreach's referral partner (UPMC) and as a potential competitive substitute in school contracts.

Emerging players

• A Child's Place PA: Pittsburgh-area organization providing child-focused mental health services with overlap on play therapy, family support, and youth counseling. Smaller and more focused than Outreach, but competes in similar referral channels and geographic catchment.

Regional players

• Wesley Family Services: Pittsburgh-area non-profit offering outpatient counseling, school-based programs, and family services. Operates with a similar community-based, fee-for-service-plus-subsidy model and serves overlapping youth and family populations in Western PA.
• Glade Run Behavioral Health Services: Western Pennsylvania-based non-profit providing behavioral health services to children, adolescents, and families across a broader geographic footprint than Outreach. Directly comparable mission, payer mix, and school-based service model in the same regional market.
• Holy Family Institute: Pittsburgh-based Catholic non-profit serving children, families, and adults through counseling, foster care, and residential programs. Operates in the same metro with overlapping youth/family counseling services and similar community-based positioning.
• Center for Community Resources: Butler-based non-profit providing mental health, drug and alcohol, and family support services in Western PA. Comparable service mix (counseling, prevention, EAP) and similar community-mental-health positioning, though serving a different county.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat4 records

Key risks6 records

Key highlights7 records

Customer concentration

• YouTubeyoutube.com/channel/UCAwRT0am33MhBHbyedi5yVA
• Facebookfacebook.com/outreachteen
• LinkedInlinkedin.com/company/outreach-teen-&-family-services
• Instagraminstagram.com/outreach_teen
• Xx.com/OutreachTFS

Compliance1 record

Revenue estimate

Valuation estimate

Number of profiles

Profiles2 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Outreach Teen & Family Services