Pipe Media
- Company typePrivate
- Founded2010
- HeadquartersHeybridge, United Kingdom
- Headcount1–10
- GTM typeB2B
- OfferingServices
Pipe Media firmographics
Firmographics- Name
- Pipe Media
- Legal name
- Pipe Media Design Limited
- Website
- https://pipemedia.co.uk
- Company type
- Private
- Founded year
- 2010
- Operating status
- Operating
- Headcount range
- 1–10 employees
- Ownership category
- akta.pro rank
Where Pipe Media is headquartered
LocationHeadquarters
- HQ city
- Heybridge
- HQ country
- United Kingdom
- HQ region
- Europe
Offices1 record
Markets served
Pipe Media business model
Business model- GTM type
- B2B
- Offering type
- Services
- Cost components
- Personnel, Technology or R&D, Infrastructure, Marketing or Sales, Operations
Revenue model
- Website Design and Build: Bespoke website design and development services, personally coded from scratch for each client. Part of the full digital package including ongoing support.
- Web Application Development: Planning, designing, building and maintaining powerful web applications for businesses. Delivered on time and on budget with 24/7 monitoring.
- Support and Maintenance: Ongoing support packages providing regular backups, security updates, advanced monitoring, and technical support. Bespoke packages that adapt to client needs with carry-forward hours.
- Website Hosting: High-performance hosting solutions including shared, cloud, virtual or dedicated hosting with trusted partners. Provides reliability and speed for websites and applications.
- AideCRM Subscription: CRM software subscription for charities with UK-based data centre hosting, regular backups, and support included.
- Volunteer Plus Subscription: Online volunteer management system subscription for Volunteer Centres across the UK, with ISO 27001 UK-based hosting.
- Ticket Home Subscription: Patient discharge management software with 12 months of hands-on support and staff training included.
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| One time/ perpetual license | Multi-year contract | Custom web development projects |
| Subscription | Monthly | Bespoke support packages |
| Subscription | Monthly | AideCRM charity CRM |
Go-to-market motion2 records
Distribution channels4 records
Marketing channels5 records
Pipe Media product offering
Product offeringCore offering
Pipe Media is a UK web development agency that designs, builds, and maintains bespoke websites and web applications coded from scratch, complemented by three proprietary software products: AideCRM (a CRM for charities), Volunteer Plus (a volunteer management system for Volunteer Centres), and Ticket Home (a patient discharge management system for healthcare). The company provides ongoing support, maintenance, security and hosting as part of a full digital package.
Product overview
Pipe Media is a web development agency that operates as a single unified offering supplemented by distinct software products. The core product portfolio includes AideCRM (a comprehensive charity CRM platform), Volunteer Plus (volunteer management system for Volunteer Centres), and Ticket Home (patient discharge management software). These are complemented by service offerings: Website Design and Build, Web Applications, Website Support and Maintenance, and Website Hosting. The products share common themes of providing online systems with ongoing support, maintenance, security, and hosting.
Differentiator
Problem solved
Functional benefit
Brands
- Volunteer Plus: Online system designed specifically for Volunteer Centres to manage volunteers, organisations, opportunities and enquiries.
- Ticket Home
- AideCRM
Products and services
- AideCRM A comprehensive CRM platform designed specifically for charities and third-sector organisations. Includes organisations management, contacts, monitoring, volunteer management, campaigns, events, projects, reports, surveys, and directories. Delivered as a subscription with UK-based ISO 27001 hosting, regular backups, and UK-based support.
- Volunteer Plus Online volunteer management system designed specifically for UK Volunteer Centres to manage volunteers, organisations, opportunities, and enquiries. Features include self-service portals, MailChimp email integration, activity logging, monitoring information storage, extensive reporting with graphs and pie charts, an API for website integration, and a WordPress plugin. ISO 27001 UK-based hosting.
- Ticket Home All-in-one software for managing patient discharges from hospital. Includes patient records, task management, referrals and assessments, reporting, a mobile app, and a TV Dashboard for real-time monitoring. Distributed in partnership with UCAN. 12 months of hands-on support and staff training included.
- Website Design and Build Custom website design and development service for UK organisations. Websites are designed from scratch, personally coded, and guaranteed to be bespoke outcomes. Results-focused, responsive, and tailored to client specifications.
- Web Applications Planning, designing, building, and maintaining powerful web applications for businesses. Includes consultation on implementation and training solutions, with applications monitored 24/7 on reliable and scalable hosting.
- Website Support and Maintenance Ongoing website support including regular backups, security updates, and advanced monitoring. Bespoke support packages include dedicated priority email and telephone support with an average 15-minute initial response time, monthly timesheets, and carry-forward hours.
- Website Hosting Range of hosting solutions including shared, cloud, virtual, or dedicated hosting options, delivered with trusted partners. Provides reliability and speed with advanced monitoring and proactive threat protection for websites and applications.
Quantifiable outcome
- Quarterly reporting time reduced from a working week to less than a morning for charities using AideCRM
- +4 more outcomes
Companies that use Pipe Media
Customer profileNamed customers29 records
Segments4 records
Ideal customer profiles4 records
Pipe Media technology and API
TechnologyTechnology focussed Yes
API detail
- Has API
- Yes
- API docs
- API detail
Core technology
AI maturity
App detail
Integration9 records
Feature5 records
Pipe Media partnerships and signals
Strategic signalPartnerships
Eight partnerships are on record, tiered core.
- Zestia Limited (trading as Capsule CRM)coreCRM data is stored on Zestia Limited's servers (trading as Capsule CRM). This is Pipe Media's customer relationship management system provider for managing their own CRM data. The servers are situated in the USA with standard contractual clauses protecting EEA data transfers.
- UKFast.Net LtdcoreCRM data and correspondence data may be stored on UKFast.Net Ltd's servers as part of communications services.
- The Rocket Science Group (MailChimp)coreCommunications services provider for email communications. Data may be stored on servers in the USA with Privacy Shield protection.
- Google, Inc.coreGoogle Analytics for website usage analysis and Google services for communications. Servers may be in the USA with Privacy Shield protection.
- StripecorePayment services provider for handling financial transactions relating to the website and services. Processes payments, refunds and handles complaints and queries.
- GoCardlesscorePayment services provider for direct debit payments relating to the website and services.
- Volunteer EssexcorePartnered with Volunteer Essex in developing Volunteer Plus platform. Volunteer Centre-led development ensured requirements were at the forefront of development. Volunteer Essex also uses a dedicated Volunteer Plus website.
- UCANcoreTicket Home is offered in partnership with UCAN (Unknown Cancer or similar health charity context). UCAN is a partnership organisation for patient discharge management solutions.
Scale indicators6 records
Recent moves6 records
Expansion highlights4 records
Pipe Media competitors and assessment
Company assessmentDirect peers
- Donorfy: UK-based CRM built specifically for charities and non-profits. Competes head-to-head with AideCRM in the UK third-sector CRM niche, including supporter management and reporting features.
- CharityLog: UK charity and voluntary-sector management software offering CRM, volunteer, and case-work tools. Directly comparable to Pipe Media's AideCRM and Volunteer Plus in target market and feature set.
- Better Impact: Volunteer management software serving Volunteer Centres and non-profits in multiple countries. Competes directly with Volunteer Plus in volunteer-coordination workflows.
- Clearleft: UK-based bespoke web design and development agency serving mission-driven organisations. Comparable to Pipe Media's web design and web application services for the third sector and enterprise clients.
- VolunteerHub: Volunteer management software targeting non-profits and corporate volunteer programmes. Comparable to Volunteer Plus in functionality, though primarily US-focused.
Broad incumbents
- Microsoft Dynamics 365 (Nonprofit Accelerator): Enterprise CRM platform with a non-profit accelerator and partner ecosystem. A broad incumbent competing for larger charity and healthcare accounts targeted by AideCRM and Ticket Home.
- Freshworks: Cloud CRM and IT service management vendor with a non-profit pricing tier. Competes indirectly with AideCRM among price-sensitive UK charities.
- Salesforce.org (Nonprofit Cloud): Non-profit-specific CRM and programme management offering from Salesforce. A broader incumbent competing for the same charity customers as AideCRM with much larger scale and ecosystem.
- ThankQ (Advanced): Established UK CRM for non-profits, now part of the Advanced software group. Competes with AideCRM in mid-market and larger charity CRM deals.
Emerging players
- Assemble (Assemble Communities): UK-focused volunteer and community platform for local infrastructure including Volunteer Centres and CVS organisations. Niche overlap with Volunteer Plus in the UK volunteer-centre market.
Market position
Strengths5 records
Weaknesses5 records
Competitive moat4 records
Key risks6 records
Key highlights7 records
Customer concentration
Pipe Media social profiles
Digital presencePipe Media compliance and trust
Trust signalCompliance2 records
Pipe Media financial estimates
Financial estimateRevenue estimate
Valuation estimate
Pipe Media leadership team
Management profileNumber of profiles
Profiles1 record
Pipe Media funding detail
Funding detailFunding overview
Funding rounds
Investors
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
Pipe Media M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about Pipe Media
What does Pipe Media do?
Pipe Media is a UK web development agency that designs, builds, and maintains bespoke websites and web applications coded from scratch, complemented by three proprietary software products: AideCRM (a CRM for charities), Volunteer Plus (a volunteer management system for Volunteer Centres), and Ticket Home (a patient discharge management system for healthcare). The company provides ongoing support, maintenance, security and hosting as part of a full digital package.
Is Pipe Media a public or private company?
Pipe Media is a private company. It is classified as founder individual operated bootstrapped and is currently operating.
When was Pipe Media founded?
Pipe Media was founded in 2010. It employs 1 to 10 people.
Where is Pipe Media based?
Pipe Media is headquartered in Heybridge, United Kingdom, in the Europe region.
How does Pipe Media make money?
Seven revenue lines are on record. Website Design and Build is the primary driver. The others are web Application Development, support and Maintenance, website Hosting, aideCRM Subscription, volunteer Plus Subscription and ticket Home Subscription.
Who are Pipe Media's main competitors?
Direct peers on record are Donorfy, CharityLog, Better Impact, Clearleft and VolunteerHub. Broad incumbents are Microsoft Dynamics 365 (Nonprofit Accelerator), Freshworks, Salesforce.org (Nonprofit Cloud) and ThankQ (Advanced). Assemble (Assemble Communities) is listed as an emerging player.
Does Pipe Media have an API?
Yes. Volunteer Plus offers an extensive API that enables integration with external websites. The API allows volunteers to view roles, register online, and express interest in opportunities. Organisations can also register online, add new opportunities, and update their existing opportunities through the API. A WordPress plugin is also available for easier integration with WordPress-based websites.