IGS

What IGS does

IGS (I.G.S. S.r.l.) is an Italian Third Party Administrator (TPA) founded in 1999 and headquartered in Latina, providing outsourced business process, IT, and training services to the insurance, banking, and public administration sectors. The company operates a nationwide network of offices and Customer Logistics Service (CLS) locations across Italy with 50+ employees, serving insurance companies (RC, Property, Infortuni, Malattia, Travel, Loyalty, CVT lines), banks, public entities, insurance intermediaries, and corporates. IGS also runs parallel data centers for 24/7 service continuity and holds ISO 9001:2015, ISO 14001:2015, and ISO/IEC 27001:2017 certifications, plus MIUR accreditation for professional training.

The company's product portfolio combines proprietary software platforms with managed services. Core applications include Claims Gate (end-to-end claims management on Microsoft .NET/C# with SQL Server 2008), EASY-IMS (insurance distribution management), GIS (school claims), GS EFA (public entities/sports federations/affinity groups), GS IS (claims inspectorate), GS PML (medical-legal assessments), PS (Passaporto Sanitario / Health Passport), and Check Antifrode (fraud detection using advanced algorithms). The platform architecture is built on standard Microsoft technology and integrates with insurance company networks, fiduciary networks, and stakeholder portals. The company also operates a Moodle-based FAD (distance learning) platform and a multichannel contact center.

IGS generates revenue through three primary streams: managed services contracts (BPO for claims management, document management, IT and back-office operations), licensing of proprietary software platforms, and professional services (training, contact center, custom software development). Go-to-market is primarily enterprise-focused with direct sales to insurance companies, banks, and public entities, supplemented by a distribution channel of 12+ union and association partnerships (FLP, Confintesa, ANP, CIDA, GILDA and others) that provide claims reporting portals to school and public sector employees. Pricing is negotiated on multi-year, per-client contracts with no public rate cards.

Name

IGS

Legal name

I.G.S. S.r.l.

Website

https://www2.igsonline.it

Company type

Private

Founded year

1999

Operating status

Operating

Headcount range

11–50 employees

Short description

IGS is an Italian Third Party Administrator providing outsourced claims management, document management, IT solutions, and professional training to insurance companies, banks, public entities, and schools across Italy via proprietary software platforms and managed services.

Ownership category

akta.pro rank

Product category

Insurance Claims Management BPO

NAICS

Pharmacy Benefit Management and Other Third Party Administration of Insurance and Pension Funds (524292), Computer Systems Design and Related Services (54151), Custom Computer Programming Services (541511), Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services (5182)

SIC

Insurance Agents, Brokers & Service (6411), Services-Computer Programming, Data Processing, Etc. (7370), Services-Computer Integrated Systems Design (7373)

akta.pro primary industry

Third-Party Administrator (TPA) & Program Administrator Services (FSAJALAF)

akta.pro secondary industries

Enterprise Application Managed Services Outsourcing (ERP/CRM/HRIS AMS) (BPAEAMAI), Assistance & Claims Management Platforms (FNOL, TPA Tech) (THALALAF), Claims Administration & TPA Services (FNOL, Subrogation, Litigation Mgmt) (TLABANAH)

Keywords

• Insurance claims management
• Business process outsourcing
• Document management services
• Custom software development
• Professional training services

Headquarters

HQ city

Latina

HQ country

Italy

HQ region

Europe

Offices4 records

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Operations, Infrastructure, Technology or R&D, Marketing or Sales

Revenue model

1. Outsourcing Services: Business Process Outsourcing (BPO) services including IT management, back-office operations, claims management, network management, underwriting, and help desk/call center services for insurance and banking sectors. Revenue generated through service contracts with insurance companies, public entities, banks, and intermediaries.
2. IT Solutions: Custom software development and implementation of proprietary platforms (Claims Gate, EASY-IMS, GIS, etc.) for insurance, banking, and public administration sectors. Revenue from software licensing, customization, and ongoing support.
3. Document Management Services: Digital archive management, document dematerialization, workflow processing, and electronic archiving services. Billed as part of managed service contracts.
4. Training and E-learning: Professional training services including distance learning (FAD) and classroom courses. IGS is MIUR accredited as a training institution and provides courses for employees, agents, brokers, and sub-agents.
5. Contact Center Services: Inbound and outbound contact center services including customer technical assistance, help desk, sales force management, and customer satisfaction surveys. Provided under SLA agreements with performance monitoring.

Pricing tiers

Go-to-market motion2 records

Distribution channels4 records

Marketing channels4 records

Core offering

IGS operates as a Third Party Administrator (TPA) providing business process outsourcing (BPO) and proprietary software platforms to insurance companies, banks, public entities, and insurance intermediaries. Core offerings include end-to-end claims management (Claims Gate platform), insurance distribution management (EASY-IMS), document dematerialization and workflow management, IT outsourcing, MIUR-accredited professional training (FAD e-learning), and contact center services, delivered through a nationwide network of offices and proprietary applications built on Microsoft .NET technology.

Product overview

IGS offers a platform-plus-modules architecture combining proprietary software applications with managed outsourcing services for the Insurance and Banking sectors. The core product portfolio includes EASY-IMS (Insurance Management Solution), CLAIMS GATE (360-degree claims management platform), and specialized sector-specific applications (GIS for schools, GS EFA for public entities/sports federations, GS IS for inspectorates, GS PML for medical-legal assessments, PS for health passport), supplemented by Check Antifrode for fraud detection. These applications are complemented by service offerings including Document Management, Contact Solution, Outsourcing, Claims Management, E-learning (FAD), and custom IT Solutions. The company operates as a Third Party Administrator (TPA) providing comprehensive BPO services.

Differentiator

Problem solved

Functional benefit

Brands

• Claims Gate: Software proprietario per la gestione sinistri a 360°, sviluppato in ambiente Microsoft .NET con Database SQL Server. Combina fruibilità Internet con efficienza gestionale per l'acquisizione, elaborazione e distribuzione sicura delle informazioni relative al processo di trattazione del sinistro.
• EASY-IMS
• GIS
• GS EFA
• GS IS
• GS PML
• PS - Passaporto Sanitario
• Piattaforma Gestione Documentale
• Piattaforma FAD
• Check Antifrode

Products and services

• Claims Gate 360-degree proprietary claims management software platform built on Microsoft .NET with SQL Server 2008, combining Internet-based usability with comprehensive claims processing, diary management, document management, workflow automation, network management of fiduciaries, and real-time access for all stakeholders. Designed for insurance companies.
• EASY-IMS (Insurance Management Solution) Proprietary application for managing insurance distribution between insurance companies and intermediaries. Handles administrative processes related to policy portfolio management for the insurance sector.
• GIS Proprietary application specialized for managing insurance claims in the school sector, used together with the Sicurezza Scuola service for school-related accident claims reporting.
• GS EFA Proprietary application for managing insurance claims for Public Entities, Sports Federations, and Affinity Groups, supporting franchise deductible and self-insurance schemes.
• GS IS Proprietary automated application for managing Claims Inspectorate operations for insurance companies.
• GS PML Proprietary automated application for managing Medical-Legal Assessments (perizie medico legali) in support of insurance claims processing.
• PS (Passaporto Sanitario) Proprietary Health Passport application for managing health-related documentation and certifications.
• Check Antifrode Proprietary anti-fraud checking application that uses advanced algorithms to identify and extract suspicious events, reconstruct anomalous dynamics by aggregating individual events, and flag potential fraud cases for timely intervention.
• Gestione Sinistri (Claims Management Service) Outsourcing service for high-value-added insurance claims management and settlement, supported by a nationwide network of adjusters, medical experts, and specialized lawyers distributed throughout Italy for territorial coverage.
• Gestione Documentale (Document Management) Service for digital archive management and integrated document handling, including dematerialization of paper documents, workflow management, and electronic archiving using a proprietary platform built on Microsoft standard technology with web portal interface.
• Contact Solution Evolved technological contact center service integrating telecommunications functionality with information systems, providing multichannel inbound and outbound capabilities (help desk, customer technical assistance, sales force management, satisfaction surveys) under SLA agreements with performance monitoring.
• Outsourcing (BPO Services) Scalable business process outsourcing services for Banking and Insurance sectors, including IT services, back-office management, underwriting operations, network management, and help desk services delivered under service contracts.
• Formazione (Professional Training / FAD E-learning) MIUR-accredited (D.M. n.90 of 01/12/2003) professional training services including distance learning (FAD) and classroom courses, delivered through a proprietary platform based on the Moodle standard with audio, video, and video conference capabilities, integrated with customer information databases.
• Soluzioni IT (Custom IT Solutions) Custom software development and IT solutions (tailor-made applications) designed, engineered, and delivered for the Insurance, Banking, and Public Administration sectors.

Quantifiable outcome

• Real-time technical-legal evaluation of insurance cases to contain costs
• +4 more outcomes

Named customers6 records

Segments5 records

Ideal customer profiles4 records

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

AI capability1 record

Feature10 records

Partnerships

16 partnerships are on record, tiered core and minor.

• FLP (Federazione Lavoratori Pubblici)coreChannel Partner/ Reseller/ DistributorFLP union uses IGS platform for insurance claims reporting, providing their public sector worker members access to IGS's Sicurezza Scuola claims management system through integrated portal.
• ConfintesacoreChannel Partner/ Reseller/ DistributorConfintesa union partners with IGS to provide claims reporting portal access for their members in public administration and schools.
• ANP (Associazione Nazionale dirigenti e alte professionalità della scuola)coreChannel Partner/ Reseller/ DistributorANP school administrators association uses IGS platform for claims reporting through dedicated portal integration.
• CIDAminorChannel Partner/ Reseller/ DistributorCIDA managers association provides claims reporting access via IGS platform for their members.
• ANQUAPminorChannel Partner/ Reseller/ DistributorANQUAP school personnel association integrates with IGS claims portal for member access.
• GILDA InsegnanticoreChannel Partner/ Reseller/ DistributorGILDA Insegnanti teachers union provides claims reporting through IGS platform for education sector members.
• GILDA Insegnanti DirigentiminorChannel Partner/ Reseller/ DistributorGILDA school administrators and managers branch uses IGS platform for claims reporting.
• GILDA UnamsminorChannel Partner/ Reseller/ DistributorGILDA Unams uses IGS platform for claims reporting services.
• SI.N.ATA.S.minorChannel Partner/ Reseller/ DistributorSI.N.ATA.S. union provides claims reporting access via IGS platform.
• Unams ScuolaminorChannel Partner/ Reseller/ DistributorUnams Scuola uses IGS platform for school-related insurance claims.
• SAM GILDAminorChannel Partner/ Reseller/ DistributorSAM GILDA uses IGS claims management platform.
• ASS. PEIminorChannel Partner/ Reseller/ DistributorASS. PEI accesses IGS claims platform.
• ANPAminorChannel Partner/ Reseller/ DistributorANPA uses IGS claims management system.
• U.D.I.S.I.minorChannel Partner/ Reseller/ DistributorU.D.I.S.I. uses IGS platform for insurance claims reporting.
• Dasa-Räegister SpAminorStrategic or Co-development PartnerDasa-Räegister SpA is the certification body that issued IGS's ISO 14001:2015 and ISO 27001:2017 certifications.
• Dasa Rägister SpaminorStrategic or Co-development PartnerDasa Rägister Spa is the certification body that issued IGS's ISO 9001:2015 quality management certification.

Scale indicators6 records

Recent moves6 records

Expansion highlights5 records

Broad incumbents

• OpenText: Global enterprise information management and document management vendor with broad regulated-industry footprint. Comparable to IGS's Document Management offering for insurers and public entities, though at vastly larger scale and with a more general-purpose product set.
• Guidewire Software: Global provider of core insurance software (claims, underwriting, billing) used by property/casualty insurers. Comparable to IGS in targeting the same Italian/European insurance-claims workflow, but at a different layer — competing for the system-of-record that IGS's Claims Gate complements.
• Reply S.p.A. Italian-headquartered IT consulting and digital services group with deep insurance and banking vertical expertise, including custom software, system integration, and BPO. Comparable to IGS as a provider of IT solutions and outsourcing to Italian insurance/banking clients, though far larger and broader in scope.
• Capgemini: Global IT services and BPO provider with a strong insurance and banking practice, including claims administration and digital transformation engagements. Comparable to IGS's Outsourcing and IT Solutions offerings, but competing at much higher scale and with broader geographic delivery capability.
• Sapiens International: Provider of insurance software solutions for property/casualty, life, and reinsurance carriers, including claims management platforms. Comparable to IGS in addressing Italian and European insurer claims administration but as a packaged software vendor rather than a service-led TPA.
• Engineering Ingegneria Informatica: Large Italian IT services and system integration group serving insurance, banking, and public administration with managed services and custom software. Comparable to IGS's IT Solutions and Outsourcing offerings for regulated Italian industries, but operating at materially larger scale.

Direct peers

• McLarens: Global independent claims services provider focused on commercial and specialty insurance claims adjusting and TPA services. Comparable to IGS in offering end-to-end claims outsourcing backed by proprietary technology and a national adjuster network.
• Sedgwick: Global third-party claims administrator serving insurance carriers, employers, and public entities across property, casualty, and specialty lines. Directly comparable to IGS as a TPA with proprietary claims technology and nationwide adjuster networks, though at much greater scale and global reach.
• Charles Taylor: UK-headquartered insurance services group providing claims management, TPA, and insurance-related technical services globally. Comparable to IGS as a specialist TPA serving insurers with combined technology-enabled and human-handled claims workflows.
• Crawford & Company: One of the world's largest independent claims management TPAs, offering claims handling, managed repair networks, and risk management solutions to insurers and corporates. Closely mirrors IGS's TPA business model and product breadth, with significantly greater geographic footprint.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat6 records

Key risks5 records

Key highlights6 records

Customer concentration

• LinkedInlinkedin.com/company/igs-srl-claims-management

Compliance5 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles1 record

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about IGS