What Movigoo does

Movigoo is a privately held Latin American technology agency and systems integrator headquartered in Santiago, Chile, that helps enterprise and mid-market companies modernize customer experience (CX) operations through AI-powered contact center and omnichannel solutions. The company resells, implements, and supports the Five9 Intelligent CX Platform and the Zendesk Support Suite and Sell CRM, and layers on its own proprietary FeelSocial conversational AI platform (launched June 2023), which aggregates digital channels — WhatsApp, Facebook Messenger, Instagram, Twitter/X, SMS, Email, Telegram, Microsoft Teams, and web chat — into a single omnichannel workspace with CRM and ChatGPT integrations, real-time reporting, and AI-driven virtual agents, chatbots, voicebots, and Speech & Text Analytics.

The company operates across seven countries — Chile (HQ), Peru, Colombia, Mexico, Argentina, Brazil, and the United States (Weston, FL) — with offices in each market and claims more than 150 active clients and over 20 years of combined CX experience. Revenue is generated through a mix of platform resale and subscription (Five9, Zendesk), FeelSocial platform licensing, and recurring professional services covering consultancy, implementation, and ongoing managed support. Pricing is quote-based and consultative with no public rate card, consistent with a direct enterprise field-sales motion. The customer base is described as enterprise and mid-market companies across Latin America seeking AI-driven contact center modernization, omnichannel consolidation, and CX transformation; no named customer logos are publicly disclosed, no funding rounds are on record, and ownership appears to be founder/management-controlled.

Commercially, Movigoo positions itself as a regional specialist combining certified partner status with two of the largest CCaaS platforms globally (Five9, Zendesk) and a proprietary AI orchestration layer (FeelSocial) that includes generative AI (via ChatGPT), NLP-driven virtual agents, and speech analytics. Its go-to-market is sales-led with content marketing, webinars (including co-marketing with Five9), and a full multilingual social presence supporting inbound demand generation. Strategic intent centers on deepening AI/automation capability within the FeelSocial stack, extending the FeelSocial ecosystem into additional CRM and e-commerce integrations (Salesforce, Hubspot, Shopify), and leveraging the US office to pursue North American accounts alongside the Latin American base.

Name

Movigoo

Legal name

Movigoo

Website

https://movigoo.com

Company type

Private

Founded year

2000

Operating status

Operating

Headcount range

11–50 employees

Short description

Movigoo is a Santiago, Chile-based technology agency and systems integrator that resells and implements Five9 and Zendesk and sells its proprietary FeelSocial omnichannel AI platform to enterprise and mid-market companies across Latin America and the United States.

Ownership category

akta.pro rank

Product category

Customer Experience (CX) and Contact Center Software

NAICS

Computer Systems Design Services (541512), Computer Systems Design and Related Services (54151)

SIC

Services-Prepackaged Software (7372), Services-Computer Integrated Systems Design (7373), Services-Management Consulting Services (8742)

akta.pro primary industry

Customer Service, Support & Contact Center CRM (HDAEAFAC)

akta.pro secondary industries

Customer Service/Support CRM & Contact Center Platforms (BPAFAFAK), CRM Strategy & Consulting (BPAFAFAA), Customer Experience (CX) & Voice-of-Customer Analytics (BPAHALAK)

Keywords

• Contact center software
• Conversational AI platform
• Customer experience solutions
• Omnichannel messaging platform
• AI virtual agents

Headquarters

HQ city

Santiago

HQ country

Chile

HQ region

Latin America

Offices11 records

Markets served

GTM type

B2B

Offering type

Software

Cost components

Personnel, Technology or R&D, Marketing or Sales, Operations, Infrastructure

Revenue model

1. Platform Resale & Implementation (Five9 & Zendesk): Movigoo resells and implements Five9 Intelligent CX Platform and Zendesk Support Suite and Sell CRM. Revenue is generated through platform subscriptions, implementation services, and ongoing managed services. The company acts as a certified partner and systems integrator for these platforms across Latin America.
2. Professional Services & Consultancy: Consulting, implementation, and continuous support services throughout the project lifecycle. Includes customer journey design, contact center transformation, AI integration, and process optimization. Professional services accompany every customer from initial consultancy through development and ongoing support.
3. FeelSocial Platform Licensing: Movigoo's proprietary FeelSocial omnichannel conversational platform is offered as a standalone or integrated solution with Five9. Revenue model combines platform licensing with implementation and support services.
4. AI & Automation Solutions: AI virtual agents, chatbots, voicebots, and workflow automation solutions sold as part of comprehensive CX transformation packages. Includes Speech & Text Analytics tools.

Go-to-market motion2 records

Distribution channels3 records

Marketing channels8 records

Core offering

Movigoo is a B2B technology agency that sells, implements, and supports AI-powered customer experience (CX) and cloud contact center solutions for enterprise and mid-market companies across Latin America. Its offerings combine the resale and certified integration of the Five9 Intelligent CX Platform and Zendesk Support Suite and Sell CRM with its own proprietary FeelSocial omnichannel conversational AI platform, complemented by AI virtual agents, chatbots/voicebots, speech and text analytics, and intelligent workflow automation delivered with consulting, implementation, and ongoing support services.

Product overview

Movigoo is a technology agency focused on optimizing customer contactability for companies. Their offering consists of a portfolio of solutions centered on AI-powered customer experience (CX) transformation. The core product is FeelSocial, an innovative omnichannel conversational AI platform that enriches Five9 Contact Center capabilities. Movigoo also implements and supports partner platforms including Five9 Virtual Contact Center and Zendesk Support Suite/Sell. The product portfolio includes complementary modules: Speech & Text Analytics for interaction analysis, Chatbots (Voz y Texto) for AI-powered virtual assistants, Digital Touchpoints for channel integration, and WhatsApp Business integration. Additional offerings encompass Agentes Virtuales Inteligentes (intelligent virtual agents), cloud contact platforms, advanced interaction analysis, and workflow automation. The solutions work together to enable omnichannel customer experiences, AI-driven automation, and real-time analytics across voice and digital channels.

Differentiator

Problem solved

Functional benefit

Brands

• FeelSocial: Innovative conversational AI platform created by Movigoo that enriches Five9 contact center functionality, integrating all digital channels (WhatsApp, Facebook, Instagram, Messenger, SMS, email, chatweb, Teams, Telegram) and voice into a single omnichannel platform. Features include real-time reporting, CRM integrations, AI chatbot integration, outbound campaigns, contact agenda, and customizable roles and permissions.

Products and services

• FeelSocial Proprietary omnichannel conversational AI platform developed by Movigoo that enriches Five9's Intelligent CX Platform by consolidating digital channels (WhatsApp, Facebook, Instagram, Messenger, Twitter, SMS, email, Microsoft Teams, Telegram, and web chat) and voice interactions into a single platform with real-time reporting, CRM integrations, AI chatbot capabilities including ChatGPT integration, outbound campaigns, contact agenda, and customizable roles. Sold to enterprise and mid-market companies seeking unified omnichannel customer experience.
• Five9 Virtual Contact Center Cloud-based virtual contact center platform that Movigoo resells and implements as a certified Five9 partner, offering omnichannel customer experience solutions with AI capabilities for enterprise and mid-market organizations across Latin America.
• Zendesk Support Suite Omnichannel customer service platform that Movigoo implements and supports as a certified Zendesk partner, enabling customer follow-up teams to manage all preferred customer channels (chat, email, voice, social) from a single platform without starting from scratch with each channel change.
• Zendesk Sell Sales automation CRM platform resold and implemented by Movigoo as a certified Zendesk partner, improving sales productivity, processes, and workflow visibility with easy agent navigation for sales teams.

Quantifiable outcome

• Up to 128% ROI for companies adopting AI solutions in CX (Zendesk benchmark cited on Movigoo homepage)
• +3 more outcomes

Segments4 records

Ideal customer profiles2 records

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration13 records

AI capability8 records

Feature6 records

Partnerships

Two partnerships are on record, tiered core.

• Five9coreTechnology or IntegrationFive9 is Movigoo's flagship technology partner. Movigoo is a certified Five9 partner offering the Five9 Intelligent CX Platform to Latin American enterprises. The partnership centers on cloud contact center solutions enhanced by AI, analytics, and automation capabilities. FeelSocial, Movigoo's proprietary platform, is designed to enrich the Five9 Intelligent CX Platform. The relationship is described as 'Technology Partners' with Five9 logos prominently featured on the Movigoo website and blog. Joint webinars and co-marketing are conducted (e.g., FeelSocial launch webinar co-hosted with Five9).
• ZendeskcoreTechnology or IntegrationZendesk is a core technology partner for Movigoo, with certified partner status. Movigoo offers the full Zendesk Support Suite (omnichannel customer service platform) and Zendesk Sell (sales CRM) to Latin American clients. The partnership is highlighted with Zendesk branding and logos on the Movigoo website. Solutions include Zendesk Support Suite for unified multi-channel support and Zendesk Sell for sales force automation.

Scale indicators6 records

Recent moves5 records

Expansion highlights5 records

Direct peers

• Zendesk: Omnichannel customer service and CRM platform vendor and Movigoo's other core partner. Competes in the same enterprise CX technology category and is investing in AI-first CX capabilities (Zendesk AI) that overlap Movigoo's FeelSocial road map.
• Five9: Intelligent CX cloud contact center platform vendor and Movigoo's flagship commercial partner. They directly compete with Movigoo's FeelSocial layer and increasingly offer end-to-end deployment services that overlap Movigoo's reseller-and-implementation business.
• Talkdesk: Cloud-native contact center platform vendor that combines CCaaS software with implementation/professional services, targeting enterprise CX modernization globally including LATAM — directly overlapping Movigoo's combined platform-plus-services model.

Broad incumbents

• Genesys: Global incumbent in cloud and on-premise contact center software (Genesys Cloud CX) with broad enterprise footprint, partner network, and AI offerings — competing with Movigoo's combined Five9 + FeelSocial stack for large LATAM enterprise deals.
• NICE: Enterprise CX platform incumbent (NICE CXone) with deep analytics, workforce engagement, and AI capabilities — comparable broad vendor competing with Movigoo's analytics-and-automation layered offering for LATAM enterprise customers.
• 8x8: Cloud CX platform vendor combining contact center, voice, and unified communications with embedded analytics — overlapping Movigoo's omnichannel cloud contact center + analytics focus.
• Avaya: Long-established enterprise contact center vendor with cloud and hybrid offerings plus a global partner ecosystem — competing for the same legacy-to-cloud modernization projects Movigoo targets in LATAM.

Regional players

• Globant: Large LATAM-headquartered digital transformation and IT services firm with CX and AI practices — comparably positioned as a regional systems integrator competing for LATAM enterprise CX modernization engagements alongside Movigoo.
• Stefanini: Brazilian-origin global IT services and consulting company with a customer experience and automation practice — a direct regional competitor for LATAM CX implementation and integration work against Movigoo's portfolio.

Emerging players

• Cognigy: AI-native conversational automation platform (chatbots and voicebots) with enterprise-grade NLU. Competes directly with FeelSocial's conversational AI capabilities and may be deployed by LATAM enterprises independently of Movigoo.

Market position

Strengths4 records

Weaknesses4 records

Competitive moat5 records

Key risks6 records

Key highlights6 records

Customer concentration

• Xx.com/Movigoo
• YouTubeyoutube.com/@movigoo3664
• Facebookfacebook.com/movigoo
• LinkedInlinkedin.com/company/movigoo
• Instagraminstagram.com/movigoo

Revenue estimate

Valuation estimate

Number of profiles

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Movigoo