Express Relais

What Express Relais does

Express Relais, a commercial brand of Moroccan Soci\u00e9t\u00e9 Anonyme CEOS TECHNOLOGY SA, operates Morocco's first automated parcel locker network under the N\u00e9oBox product line. Founded in 2022 and publicly launched in Casablanca in May 2023, the company has built a network of 5,000+ automated locker compartments across 120+ destinations in 25+ Moroccan cities, hosted inside anchor venues such as Marjane hypermarkets, ONCF railway stations, TotalEnergies fuel stations, shopping centers, and university campuses. The lockers, available in five sizes from S to XXL and supporting parcels up to 20 kg, are entirely designed and manufactured domestically at CEOS Technology's Casablanca facility, with the underlying hardware and software protected by international patents developed over a four-year R&D program. A mobile and web application provides users with real-time tracking, OTP-based 24/7 autonomous retrieval, and cash-on-delivery (COD) functionality integrated with CMI for card processing and with Wafacash, Damanecash, and Al Filahi Cash for physical payment collection.

The company serves two primary customer segments. Individual consumers (particuliers) use the self-serve platform to send and receive parcels without coordinating delivery windows, paying per-shipment fees ranging from 35 DH (Size S, locker delivery) to 175 DH (Size XXL, home delivery). E-commerce merchants and SMBs access the service through the 'All in One' professional package (daily pickup, custom pricing, 24-hour COD fund reversals) or via a REST/Soap API that embeds shipping, tracking, locker location lookup, and return management directly into merchant checkout flows. Three prepaid packs (Marhaba, Intilaka, Attajir) provide up to 20% volume discounts with 6-month validity, while optional insurance and locker overstay penalties add ancillary revenue.

The business model is predominantly transactional (per-shipment fees with size-based tiers), supplemented by prepaid balance float (subscription-like), standalone locker rental (usage-based), and managed services for high-volume clients. Distribution combines digital self-serve (mobile app, web portal, API), enterprise field sales for grand compte clients, and physical brand visibility through the venue-based locker network. The company has secured regulatory approval from CNDP for data processing, won the 2022 Moroccan Logistics Awards 'Startup of the Year' trophy organized by AMDL and CGEM, and has announced a 5-year, 82-90 million DH capital program to scale the network to 1,100 lockers across 43 cities, with management signaling export ambitions to MENA and European markets.

Name

Express Relais

Legal name

CEOS TECHNOLOGY SA

Website

https://expressrelais.ma

Company type

Private

Founded year

2022

Operating status

Operating

Headcount range

11–50 employees

Short description

Express Relais operates Morocco's first automated parcel locker network (N\u00e9oBox), serving individual consumers and e-commerce merchants across 120+ destinations with 24/7 self-service delivery, COD collection, and API-integrated shipping from its Casablanca headquarters.

Ownership category

akta.pro rank

Product category

Automated Parcel Locker & Last-Mile Delivery Services

NAICS

Couriers and Express Delivery Services (4921), Local Messengers and Local Delivery (492210)

SIC

Trucking & Courier Services (No Air) (4210)

akta.pro primary industry

Carrier-Owned Parcel Locker Networks (TLAAAMAA)

akta.pro secondary industries

PUDO/Parcel Locker Networks for E-commerce (OOH Delivery) (TLAAAFAG), Returns-Enabled Standard Parcel (Integrated Forward + Reverse) (TLAAACAK), E-commerce & Marketplace Returns Pickup (TLAAALAA)

Keywords

• Automated parcel lockers
• Last-mile delivery services
• E-commerce fulfillment
• Cash on delivery logistics
• Parcel locker network

Headquarters

HQ city

Casablanca

HQ country

Morocco

HQ region

Africa

Offices7 records

Markets served

GTM type

B2B and B2C

Offering type

Services

Cost components

Infrastructure, Operations, Technology or R&D, Personnel, Marketing or Sales, Supply Chain

Revenue model

1. Parcel Delivery Transaction Fees: Express Relais charges per-shipment fees based on parcel size (S, M, L, XL, XXL) and delivery mode (locker delivery vs. home delivery). Rates are flat across all domestic destinations. The standard single-shipment pricing ranges from 35 DH (size S, locker delivery) to 175 DH (size XXL, home delivery), inclusive of COD fees. Additional revenue comes from optional insurance (1.5% of declared value), locker overstay penalties, and returned parcel fees.
2. Prepaid Packs (Volume Discounts): Customers can purchase prepaid packs (Marhaba at 570 DH, Intilaka at 1,750 DH, Attajir at 3,750 DH) that provide discounted per-shipment rates valid for 6 months. Packs are consumed via a prepaid account; no refunds on unused balances. This model drives recurring prepayments and customer lock-in.
3. Locker Reservation (Standalone Casier Rental): A separate service allowing users to reserve and rent a locker compartment for depositing items or luggage without transport. Billed per day of locker occupation and by locker size. The renter autonomously deposits and the recipient autonomously retrieves — no transport involved.
4. Professional 'All in One' Logistics Service: High-volume professional clients subscribe to the 'All in one' service which bundles daily pickup from the client's premises, transport, and delivery (to locker or home). Pricing is custom/tailored per client volume. COD fund reversals are processed within 24 hours for these accounts.

Pricing tiers

Go-to-market motion3 records

Distribution channels4 records

Marketing channels6 records

Core offering

Express Relais provides last-mile parcel delivery services in Morocco through a proprietary automated parcel locker network (NéoBox) with 5,000+ compartments across 120+ destinations, plus home delivery to all Moroccan cities. Customers use a mobile/web app to create shipments, choose locker-to-locker or door-to-door delivery, track parcels in real time and receive items via one-time access codes. For e-commerce merchants, the platform offers a REST/Soap API for checkout integration and an "All in One" daily pickup service with customised pricing, 24-hour cash-on-delivery fund reversals and a dedicated professional portal.

Product overview

Express Relais is a comprehensive parcel delivery platform operated by CEOS TECHNOLOGY, consisting of a nationwide automated parcel locker network (NéoBox) and complementary services. The core offering comprises the automated locker infrastructure (with over 5,000 individual lockers) enabling 24/7 parcel deposit and retrieval, supported by a mobile/web application for customer management. Additional modules include the All in One service for high-volume professional shippers featuring daily pickup and customized pricing, an API/Webservice for e-commerce platform integration, and a cash-on-delivery payment collection service. The platform serves both individual consumers and business customers across more than 120 Moroccan destinations.

Differentiator

Problem solved

Functional benefit

Brands

• NéoBox: The automatic parcel locker units deployed by Express Relais for autonomous parcel deposit and retrieval 24/7.
• All in one

Products and services

• Express Relais Automated Parcel Locker Network (NéoBox) Network of automated parcel lockers (NéoBox) deployed across Morocco in shopping centers, train stations, gas stations, hypermarkets and residential complexes, enabling 24/7 autonomous parcel deposit and retrieval via one-time OTP codes. Available to individuals, e-commerce merchants and SMBs across 120+ Moroccan destinations.
• All in One Professional Service Bundled logistics service for high-volume professional shippers (e-commerce merchants, traders) featuring daily parcel pickup from the client's premises, delivery to home or locker, custom pricing, automated or manual return of undelivered parcels, a dedicated professional web portal and 24-hour cash-on-delivery fund reversals.
• Express Relais API / Webservice Integration REST/Soap API product for e-commerce platforms and marketplaces, enabling automated creation of shipment or pickup orders, real-time parcel tracking, access to the automated locker directory, delivery-timeline maps by city, management of returned undelivered parcels, COD refund requests and invoice / account balance retrieval. Includes sandbox and production environments and dedicated technical accompaniment.
• Cash-on-Delivery Payment Service Cash-on-delivery collection and settlement service enabling recipients to pay upon locker pickup or home delivery via digital banking apps, e-wallets or physical partner payment agencies (Wafacash, Damanecash, Al Filahi Cash). Merchants request fund reversals through the app with bank transfer to their account within 24-48 business hours of confirmed delivery and payment.
• Locker Reservation (Standalone Casier Rental) Standalone locker reservation service allowing users to rent a locker compartment for depositing items or luggage without any parcel transport. Billed per day of locker occupation and by locker size, with autonomous deposit by the renter and autonomous retrieval by the recipient.

Quantifiable outcome

• 62.5% reduction in CO2 emissions compared to conventional last-mile home delivery
• +4 more outcomes

Named customers4 records

Segments4 records

Ideal customer profiles4 records

Technology focussed Yes

API detail

Has API

Yes

API docs

API detail

Core technology

AI maturity

App detail

AI capability2 records

Feature5 records

Partnerships

Nine partnerships are on record, tiered core, major and minor.

• Marjane (Hypermarkets)coreChannel Partner/ Reseller/ DistributorMarjane hypermarket chain hosts Express Relais automated lockers at multiple locations across Morocco (Marjane Hay Riad Rabat, Marjane Menara Marrakech, Marjane El Jadida, Marjane Founty Agadir, Marjane Tanger, Marjane Inzegane, Marjane Khouribga, Marjane Ain Sebaa, Marjane Hamria, Marjane Agouray, Marjane Route Immouzzer, Marjane Tétouan, Marjane Market Berrechid, Marjane El Jadida). These high-footfall retail locations provide widespread accessibility for parcel deposit and retrieval.
• ONCF (Office National des Chemins de Fer du Maroc)coreChannel Partner/ Reseller/ DistributorExpress Relais has installed automated lockers inside ONCF railway stations including Gare Casa Voyageurs, Gare Casa-Port, Gare ONCF Rabat Agdal, Gare ONCF Mohammedia, and Gare Marrakech. These transit hubs provide 24/7 accessible locations for parcel drop-off and retrieval along major rail corridors.
• TotalEnergies (Fuel Stations)majorChannel Partner/ Reseller/ DistributorTotalEnergies gas stations across Morocco host Express Relais lockers (e.g., Station Total Roudani Casablanca, Station Total Moulay Driss, Station Total Al Amal, Station Shell Takaddoum, Station Shell Doumer, Station Total Douane Oujda, TotalEnergies Sala Al Jadida, TotalEnergies Al Makssam, TotalEnergies Relais Ait Melloul). These provide wide geographic coverage along road networks in urban and semi-urban areas.
• Technopark MoroccominorChannel Partner/ Reseller/ DistributorExpress Relais lockers are installed at Technopark Casablanca and Technopark locations in other cities, serving the tech entrepreneur and startup community with convenient parcel services within innovation ecosystem campuses.
• CMI (Centre Monétique Interbancaire)coreTechnology or IntegrationCMI is Morocco's national interbank electronic monetary center, providing the payment processing infrastructure for Express Relais's online transactions. CMI enables secure card payments (Visa, Mastercard) on the Express Relais platform and processes COD digital payment collection at partner payment points.
• Université Mohammed VI Polytechnique (UM6P)minorChannel Partner/ Reseller/ DistributorExpress Relais lockers are installed at UM6P campuses in Rabat and Benguerir, serving students and faculty with convenient parcel pickup and deposit services on university grounds.
• Aswak Assalam (Supermarkets)minorChannel Partner/ Reseller/ DistributorAswak Assalam supermarket chain hosts Express Relais lockers at locations including Aswak Assalam Oulad Ziane, Aswak Assalam Mohammedia, Aswak Assalam Hay El Fath Rabat, Aswak Assalam Temara, and Aswak Assalam Kenitra.
• Anfaplace Shopping Center (Casablanca)minorChannel Partner/ Reseller/ DistributorAnfaplace shopping center in Casablanca hosts Express Relais lockers, providing parcel services to shoppers and the local catchment area.
• Label'Gallery (Retail Centers)minorChannel Partner/ Reseller/ DistributorLabel'Gallery retail centers in Bouskoura and Fez host Express Relais lockers at their commercial premises.

Scale indicators11 records

Recent moves8 records

Expansion highlights6 records

Direct peers

• InPost: Global leader in automated parcel lockers (Paczkomaty) operating across Poland, UK, France (via Mondial Relay), and other European markets. Directly comparable as a carrier-owned parcel locker network with similar size-tiered compartments, 24/7 pickup, and integrated e-commerce delivery.
• Amana Express: Leading Moroccan last-mile delivery and e-commerce fulfillment company with national COD infrastructure. Comparable as a domestic Moroccan parcel delivery operator serving e-commerce merchants, including COD-heavy flows, though operating primarily a hub-and-spoke courier model rather than lockers.
• Mondial Relay: Owned by InPost, operates one of Europe's largest pickup-point/locker networks primarily in France and Benelux. Comparable PUDO model with tiered locker sizes serving e-commerce merchants and consumers across many destinations.

Regional players

• Al Barid Express (Barid Cash): Morocco's national postal service arm with extensive last-mile reach and emerging locker/parcel pickup infrastructure. Comparable as a domestic Moroccan parcel delivery and pickup operator with national coverage and government backing.
• Aramex: Leading Middle East and North Africa courier and logistics provider with strong presence in Morocco. Comparable as a parcel delivery operator serving e-commerce merchants and consumers in the same MENA region, though Aramex is a traditional courier rather than a locker-network operator.

Emerging players

• Stuart: European urban on-demand courier focused on rapid B2B and B2C last-mile delivery in dense urban areas. Comparable as a technology-driven last-mile delivery platform, though focused on on-demand courier rather than parcel lockers.
• Quadient (Packcity): Operates the Packcity parcel locker network across several European countries. Comparable as an emerging carrier-neutral locker operator serving multiple e-commerce merchants and 3PL clients, though smaller and more geographically limited than Express Relais's stated ambitions.

Broad incumbents

• Deutsche Post DHL Packstation: DHL's automated parcel locker network in Germany and across Europe. Directly comparable as a carrier-operated locker network embedded in retail/gas-station locations, but DHL offers lockers as part of a much broader global logistics portfolio.
• Amazon Hub Locker: Amazon's own locker and counter pickup network spanning the US, UK, and parts of Europe. Comparable carrier-controlled locker delivery experience but only available to Amazon customers, not as a neutral third-party logistics platform.
• Cainiao Smart Logistics Network: Alibaba's logistics arm operating one of the world's largest parcel locker and pickup networks in China and select international markets. Comparable as a carrier-owned locker network deeply integrated with e-commerce merchants, though at vastly larger scale.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat6 records

Key risks6 records

Key highlights7 records

Customer concentration

• Facebookfacebook.com/ExpressRelais
• LinkedInlinkedin.com/company/express-relais

Compliance1 record

Revenue estimate

Valuation estimate

Number of profiles

Profiles4 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Express Relais