Family Involvement Center

What Family Involvement Center does

Family Involvement Center is a Phoenix-based nonprofit organization founded in 2002 by Jane Kallal that delivers free, peer-led counseling, family support, and behavioral health services to Arizona families navigating complex child-serving systems, including the Department of Child Safety (DCS), juvenile justice, behavioral health, developmental disabilities, and special education. The organization's core portfolio comprises nine service lines: Counseling Services (offering EMDR, CBT, DBT, and trauma-focused modalities from master's-level licensed therapists), Family Support Services for system navigation, the Greatness Kids Club youth program, Parents For Parents (a peer-matching program for DCS-involved families), the Nurturing Fathers Program, Healing the Hurts (trauma recovery), Stronger Families+, and the Parent Assistance Center warmline. All services are provided at no cost to AHCCCS (Arizona Medicaid) members statewide, with no referral required.

The organization operates from four offices in Phoenix, Tucson, Prescott Valley, and Flagstaff, supplemented by virtual telehealth and in-home service delivery. There is no proprietary technology platform; operations rely on standard case management, CRM, and communication tools. The defining structural feature is a workforce and Board of Directors (over 51% family members with lived experience) deliberately composed of individuals who have personally navigated DCS, behavioral health, foster care, and related systems. The Resilient Roots Apprenticeship Program, partnered with Mesa Community College, formalizes a paid apprenticeship pipeline running through 2028 to convert lived experience into credentialed social work careers.

Revenue is diversified across three streams: AHCCCS Medicaid reimbursement for covered services, health plan grants and corporate sponsorships (notably a $2M+ Wellpoint commitment, plus CVS Health/Aetna, Molina, and Mercy Care support), and tax-deductible charitable donations enabled by Qualifying Charitable Organization status (QCO Code 20486). Growth is achieved through deeper institutional partnerships rather than capital raises, and the organization is independently operated with no disclosed venture, private equity, or parent company ownership.

Name

Family Involvement Center

Legal name

Family Involvement Center

Website

https://familyinvolvementcenter.org

Company type

Private

Founded year

2002

Operating status

Operating

Headcount range

101–250 employees

Short description

Family Involvement Center is a Phoenix-based nonprofit founded in 2002 that provides free, peer-led counseling, family support, and behavioral health services to Arizona families navigating DCS, juvenile justice, and child welfare systems, funded through AHCCCS reimbursement, health plan grants, and donations.

Ownership category

akta.pro rank

Product category

Community Behavioral Health and Family Support Services

NAICS

Other Individual and Family Services (624190), Child and Youth Services (62411)

SIC

Services-Social Services (8300), Services-Health Services (8000)

akta.pro primary industry

Family Resource Centers & Wraparound Support Services (EDACALAH)

akta.pro secondary industries

Family & Parent Support Services (Parent Coaching, Advocacy) (EDAJALAK), Family Engagement & Caregiver Support Programs (SEL/Mental Health) (EDAKAMAK), Mental Health & Emotional/Trauma-Informed Childcare (anxiety, PTSD) (HSAAAIAI)

Keywords

• Family support services
• Behavioral health counseling
• Parent peer support
• Child welfare navigation
• Family counseling programs

Headquarters

HQ city

Phoenix

HQ country

United States

HQ region

North America

Offices4 records

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Marketing or Sales, Technology or R&D, Infrastructure

Revenue model

1. Government Healthcare Funding (AHCCCS): Services are provided free to AHCCCS (Arizona Medicaid) members. The organization receives reimbursement/funding through AHCCCS for covered behavioral health and family support services delivered to enrolled members.
2. Donations and Charitable Contributions: Individual and corporate donations support operations. The organization is a Qualifying Charitable Organization (QCO Code 20486) recognized by the State of Arizona, enabling donors to receive AZ state tax credits.
3. Grant Funding from Health Plans: Wellpoint committed more than $2 million to community-based organizations across Arizona including Family Involvement Center to strengthen long-term services, supports, and community-based care access.
4. Corporate Sponsorships: CVS Health and Aetna are noted as supporters of the Parent Assistance Center, providing programmatic funding.

Pricing tiers

Go-to-market motion3 records

Distribution channels6 records

Marketing channels7 records

Core offering

Family Involvement Center provides free, peer-led counseling, family support, youth programs, and DCS/juvenile justice navigation services to Arizona families facing emotional, physical, or behavioral health challenges. Services are delivered by master's-level licensed therapists and parent peer support partners with lived experience, and are offered at no cost to AHCCCS (Medicaid) members statewide. The organization combines clinical modalities (EMDR, CBT, DBT, Trauma-Focused) with peer support, parenting education, and systems navigation across four physical offices and virtual/telehealth channels.

Product overview

Family Involvement Center is a family-run nonprofit organization offering a coordinated suite of peer support services for Arizona families facing emotional, physical, or behavioral health challenges. The core portfolio includes Counseling Services (offering EMDR, CBT, DBT, and Trauma-focused treatment), Family Support Services for system navigation, Youth Support Programs through Greatness Kids Club, and specialized programs like Parents For Parents, Fathers Program (Nurturing Fathers), Healing The Hurts, and Stronger Families+. The Parent Assistance Center provides warmline and intake support, while the Resilient Roots Apprenticeship Program develops peer support workforce. Services are free for AHCCCS members and designed for families involved with DCS, juvenile justice, behavioral health, and special education systems.

Differentiator

Problem solved

Functional benefit

Brands

• Healing the Hurts Arizona: A program of Family Involvement Center providing trauma support and counseling to children and families who have experienced traumatic events.
• Greatness Kids Club
• Parents for Parents
• Parent Assistance Center
• Resilient Roots Apprenticeship Program

Products and services

• Counseling Services Individual, family and couples counseling provided by master's level therapists licensed in Arizona, offering modalities including EMDR, CBT, DBT, and Trauma-focused counseling. Services are free for AHCCCS members.
• Family Support Services
• Greatness Kids Club (Youth Support Programs)
• Parents For Parents (P4P) Program
• Fathers Program (Nurturing Fathers)
• Healing The Hurts
• Stronger Families+
• Parent Assistance Center (PAC)
• Resilient Roots Apprenticeship Program (RRAP) Social work career apprenticeship program providing full scholarship, laptop, peer support certification, and paid apprenticeship after 6 months. Targets parents in recovery with child welfare experience, requiring high school diploma/GED and 12+ months AZ residency.
• Arizona Family Integrated Health Network

Quantifiable outcome

• Youth in DCS custody for 6 months vs. average 1-2 years
• +1 more outcomes

Named customers5 records

Segments7 records

Ideal customer profiles5 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Partnerships

Six partnerships are on record, tiered core and minor.

• AHCCCS (Arizona Health Care Cost Containment System)coreStrategic or Co-development PartnerAHCCCS is the Arizona Medicaid program. Family Involvement Center services are free for AHCCCS members, and the organization helps families enroll in AHCCCS. Youth programs require AHCCCS enrollment and behavioral health services participation.
• DCS (Department of Child Safety)coreChannel Partner/ Reseller/ DistributorDCS is the Arizona child welfare agency. Family Involvement Center provides peer support to parents involved with DCS, helping them navigate case plans and reunify with children. Referrals come through DCS caseworkers and court proceedings.
• Mesa Community CollegeminorStrategic or Co-development PartnerPartnership on the Resilient Roots Apprenticeship Program (RRAP), a social work career pathway program offering full scholarships, peer support certification, and paid apprenticeships.
• FREDLA (Family-Run Depression and Lived Experience Alliance)minorStrategic or Co-development PartnerFREDLA provides training and resources for parent peer support providers. Family Involvement Center participates in FREDLA networks and utilizes their training materials and animation explaining the role of parent peer support.
• Molina HealthcareminorChannel Partner/ Reseller/ DistributorMolina Healthcare is an AHCCCS health plan. Family Involvement Center provides services to Molina members and participates in joint career outreach.
• Mercy CareminorChannel Partner/ Reseller/ DistributorMercy Care is an AHCCCS health plan. Family Involvement Center participates in joint wellness and community outreach initiatives with Mercy Care.

Scale indicators4 records

Recent moves6 records

Expansion highlights5 records

Direct peers

• National Federation of Families for Children's Mental Health: National family-run advocacy and peer-support organization for children with mental health needs. Closely matches FIC's family-voice, lived-experience approach to navigating child-serving systems.
• FREDLA (Family-Run Depression and Lived Experience Alliance): National network of family-run organizations advancing lived-experience leadership in mental health. FREDLA is explicitly a partner of FIC and shares the family-run, peer-support model targeting child-serving systems.
• Parents Anonymous: National organization running parent-led mutual support groups and shared-leadership programs for families in crisis. Highly comparable operating model: peer-led groups, family voice, and system navigation.
• Family Support America: National network of Family-to-Family Health Information Centers and peer-support programs serving families of children with special needs. Directly comparable model of lived-experience parent peer support for system navigation.
• Parent to Parent USA: National network of parent-to-parent peer support programs for families of children with disabilities or special healthcare needs. Strong overlap with FIC's kinship and special-education family support segments.

Broad incumbents

• Boys Town: National provider of child and family services including in-home family support, behavioral health, and crisis intervention. Overlaps with FIC's family-preservation and youth-services portfolio at much larger scale.
• National Council for Mental Wellbeing: National membership organization representing behavioral health providers, including peer-support and family-run organizations. Relevant as the broader industry body governing the peer-support workforce standards FIC operates under.
• Childhelp: National nonprofit focused on child abuse prevention, intervention, and treatment via hotlines, advocacy, and residential programs. Comparable as a multi-state family and child welfare service organization with similar Arizona-adjacent reach.
• NAMI (National Alliance on Mental Illness): Largest U.S. grassroots mental health organization offering family-to-family education, peer support, and advocacy. Overlaps with FIC's parent support mission but operates nationally and across all ages and conditions.

Regional players

• Southwest Network: Arizona-based behavioral health agency serving children and adults with serious mental illness. Comparable regional peer — FIC alumni Lillian Armstrong previously worked there — and operates within the same Arizona AHCCCS ecosystem.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat4 records

Key risks6 records

Key highlights7 records

Customer concentration

• Facebookfacebook.com/FollowFIC
• Instagraminstagram.com/familyinvolvementcenter
• Xx.com/followFIC

Revenue estimate

Valuation estimate

Number of profiles

Profiles3 records

Subsidiaries1 record

Funding overview

Funding rounds

Investors

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M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Family Involvement Center