Chinese Welfare Services of SA

What Chinese Welfare Services of SA does

Chinese Welfare Services of SA Inc. (CWS) is a non-profit community welfare organization incorporated in South Australia, established in 1998 and serving Chinese migrants and their families in Adelaide and across South Australia. It operates as the second largest peak body representing the Chinese community in SA, with members originating from Hong Kong, Malaysia, Singapore, Vietnam, Laos, Cambodia, and mainland China. The organization's mission is to support settlement and social participation, advocate on social welfare matters, increase public awareness of Chinese cultural heritage, and contribute to public and government policy affecting the Chinese community.

CWS delivers a coordinated portfolio of Australian Government-funded programs including the Commonwealth Home Support Programme (CHSP) since 2005, Home Care Packages (HCP) since 2017, the Integrated Carer Support Service (ICSS) since 2019, and the Aged Care Volunteer Visitors Scheme (ACVVS) since 2014, with the new Support at Home program scheduled from November 2026. It also provides disability and NDIS information, cancer screening awareness via a Wellbeing SA grant, and a culturally adapted dementia caregiver education program in partnership with Flinders University based on WHO's iSupport. Cultural and educational offerings include the CWS Chinese Ethnic School (Mandarin classes, calligraphy, lion dance), Fitness Friday Tai Chi sessions, Talk-to-Talk centre-based day care in Cantonese and Mandarin, line dancing, and adult life-skills classes.

The revenue model is predominantly government grant and program funding (subscription/recurring in nature under CHSP/HCP frameworks), with minor fee income from membership, activity fees ($4 per Fitness Friday session, $200/year for the Chinese Ethnic School), and modest service co-payments. Service delivery is bilingual (English/Chinese), accessed through direct inquiries, community word-of-mouth, and government referral pathways (My Aged Care). The organization moved to new premises at 253-255 Gouger Street, Adelaide in May 2026, and operates a bilingual website that earned Silver at the international Summit Creative Awards 2023.

Name

Chinese Welfare Services of SA

Legal name

Chinese Welfare Services of SA Inc.

Website

https://chinesewelfareservices.org.au

Company type

Private

Founded year

1998

Operating status

Operating

Headcount range

11–50 employees

Short description

Chinese Welfare Services of SA Inc. is a South Australian non-profit (founded 1998) delivering government-funded aged care, disability, carer support, and Chinese language and cultural programs to Chinese migrants and their families across Adelaide and South Australia.

Ownership category

akta.pro rank

Product category

Community Welfare and Aged Care Services

NAICS

Services for the Elderly and Persons with Disabilities (62412), Social Assistance (624)

SIC

Services-Social Services (8300), Services-Health Services (8000)

akta.pro primary industry

Private Duty Personal Care Agencies (Non-Medical Home Care Providers) (HLADAGAL)

akta.pro secondary industries

Companion Care & Social Support (non-clinical) (HLADAGAB), Social Adult Day Care (Non-Medical Supervision & Activities) (HSABANAA), Elder Services & Aging Support (BPAGAEAF)

Keywords

• Aged care services
• Community welfare
• Disability support
• Carer support services
• Migrant settlement services

Headquarters

HQ city

Adelaide

HQ country

Australia

HQ region

Oceania

Offices1 record

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Marketing or Sales, Infrastructure

Revenue model

1. Government Funded Programs: Majority of services are funded through Australian Government programs including Commonwealth Home Support Programme (CHSP), Home Care Packages (HCP), Integrated Carer Support Service (ICSS), and Aged Care Volunteer Visitors Scheme (ACVVS). These provide subsidies for aged care, disability support, and carer services.
2. Membership Fees: Organization offers membership to community members with associated benefits, suggesting membership fee revenue stream.
3. Activity and Class Fees: Fitness Friday activities charge $4 per session. Chinese Ethnic School charges $200 per year for language education.
4. Service Fees: Fees charged for certain services after government subsidy based on different services and consumer needs, as per CHSP program guidelines.

Pricing tiers

Go-to-market motion2 records

Distribution channels4 records

Marketing channels6 records

Core offering

Chinese Welfare Services of SA delivers government-funded aged care, disability support, and carer support services to the Chinese-Australian community in South Australia. Core offerings include the Commonwealth Home Support Programme (CHSP), Home Care Packages, Integrated Carers Support Services (ICSS), Aged Care Volunteer Visitors Scheme (ACVVS), and disability information services. The organization also runs the CWS Chinese Ethnic School (language education), Fitness Friday (Tai Chi), Talk-to-Talk Day Care, and health awareness programs.

Product overview

Chinese Welfare Services of SA is a community welfare organization (not a technology company) offering a coordinated portfolio of government-funded aged care, disability support, and community services to the Chinese-Australian population in South Australia. The core offerings include the Commonwealth Home Support Programme (CHSP) and Support at Home programs for elderly care, Integrated Carers Support Services (ICSS), Aged Care Volunteer Visitors Scheme (ACVVS), and disability information/NDIS guidance. Cultural and educational services include the CWS Chinese Ethnic School (Chinese language education), Fitness Friday (Tai Chi), Talk-to-Talk Day Care programs, and line dancing activities. Health initiatives encompass the Wellbeing SA cancer screening awareness program and the Australian Chinese iSupport for Dementia Program developed in partnership with Flinders University. These services are delivered through direct community engagement, not via a technology platform.

Differentiator

Problem solved

Functional benefit

Products and services

• Commonwealth Home Support Programme (CHSP) Government-funded entry-level support services helping elderly Australians aged 65+ (or 50+ for low-income) live independently and safely at home. Services include domestic assistance, personal care, social support, meals, transport, and home maintenance.
• Aged Care Volunteer Visitors Scheme (ACVVS) Australian Government-funded program providing volunteer visitors to isolated aged care recipients, offering one-hour fortnightly visits for friendship and companionship, including chat, music sharing, reading, walks, and cooking activities.
• Support at Home Program New aged care program beginning November 2026 that replaces Home Care Packages and Short-Term Restorative Care, providing eight ongoing classifications and three short-term support classifications for clinical support, independence assistance, and everyday living help.
• Integrated Carers Support Services (ICSS) Australian Government program providing coaching, counselling, peer connection with other carers, and respite care/emergency crisis support for carers of family members with disability, medical conditions, mental illness, or age-related frailty.
• Information on Disability Services and Support Comprehensive information and guidance about disability types, NDIS eligibility, application processes, available funded supports, and referral services for people with disability or their carers in the Chinese community.
• Wellbeing SA Cancer Screening Awareness Health education program providing information sessions on bowel, cervical, and breast cancer screening for Chinese-Australian community members, including referral services for cancer screening appointments and home screening kits.
• Australian Chinese iSupport for Dementia Program Culturally adapted self-learning dementia skill training program developed by WHO, providing web-based modules, e-books, audiobooks, and multimedia resources in Simplified and Traditional Chinese for dementia carers, delivered in partnership with Flinders University.
• CWS Chinese Ethnic School Chinese language and cultural education program established in 2005/2006, serving children from pre-school to Year 11 with Mandarin classes, calligraphy, paper cutting, music, dance, martial arts, and lion dance activities.
• Fitness Friday Weekly health promotion activity featuring Tai Chi exercise sessions held at St. Luke Church, designed to promote healthy living through gentle physical exercise and stretching accompanied by deep breathing. Priced at $4 per session including lunch.
• Talk-to-Talk Centre-Based Day Care (Cantonese and Mandarin) Centre-based day care programs providing social support, activities, and companionship for seniors in Cantonese and Mandarin language groups.
• Line Dancing (Chinese Square Dance) Group activity providing cultural dance exercise sessions promoting physical fitness and social interaction among community members.
• Adult Life Learning Classes Educational classes helping new migrants, parents, and older Chinese persons develop life skills including English language learning, public transport usage, health services access, and community integration.

Quantifiable outcome

• 20,000+ YouTube views
• +1 more outcomes

Named customers3 records

Segments5 records

Ideal customer profiles5 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature2 records

Partnerships

Eleven partnerships are on record, tiered core and minor.

• Federal Dept of Health/Carer SA - Integrated Carer Support ServicecoreStrategic or Co-development Partner · 1 January 2019ICSS provides support services specifically for carers. CWS has provided carer support since 2010 working with the government.
• Federal Department of Health - Home Care PackagescoreStrategic or Co-development Partner · 1 January 2017Home Care Packages program provides flexible plans to meet older Australians' care needs and support independent living at home. Packages are assessed and individualized to meet specific needs.
• Australian Government Department of Health - Community Visitors SchemecoreStrategic or Co-development Partner · 1 January 2014CWS has been delivering Community Visitors Scheme (CVS) since 2014, providing friendly volunteers to older people at risk of loneliness or social isolation. The scheme is an Australian Government Department of Health initiative.
• Government of South Australia Dept of EducationcoreStrategic or Co-development Partner · 1 January 2005CWS Chinese Language School has been operating since 2005 with funding from the SA Department of Education, providing Chinese Mandarin language classes and cultural information sessions.
• Federal Department of Health - Commonwealth Home Support ProgrammecoreStrategic or Co-development Partner · 1 January 2005CHSP provides support for people in the community over 65 years old to live safely and independently. Services include domestic assistance, meals, transport, social support, personal care, and home maintenance.
• Flinders UniversitycoreStrategic or Co-development PartnerCWS partners with Flinders University on the Australian Chinese iSupport for Dementia program, a culturally adapted version of the WHO's iSupport program for dementia caregivers. Research led by Professor Lily Xiao.
• Wellbeing SA - Minister for Health and WellbeingminorStrategic or Co-development PartnerGrant for 2022-2023 to provide screening awareness and reduce language and cultural barriers in accessing cancer screening services for Chinese participants.
• World Health OrganizationminorStrategic or Co-development PartneriSupport program was originally developed by WHO and culturally adapted for Chinese-Australian communities.
• Multicultural Aged Care (MAC)minorStrategic or Co-development PartnerMAC strengthens and supports groups in operations and delivery of aged care, provides resources and training focusing on the aged care sector.
• Multicultural Communities Council of South Australia (MCCSA)minorStrategic or Co-development PartnerMCCSA supports and advocates for people from culturally and linguistically diverse backgrounds.
• Chinese Consulate-General in AdelaideminorStrategic or Co-development PartnerChinese Consulate-General in Adelaide covers South Australia and promotes friendly relations between China and South Australia.

Scale indicators6 records

Recent moves6 records

Expansion highlights4 records

Direct peers

• Australian Nursing Home Foundation: Provides culturally appropriate aged care, retirement living, and community services to the Chinese-Australian community in NSW, mirroring CWS's bilingual community-elders service model in a different state.
• Chinese Australian Services Society (CASS): Delivers multilingual community, aged care, disability, and settlement services across NSW to Chinese-Australian and other CALD communities with a comparable welfare-association structure.
• Multicultural Aged Care Inc. A named CWS partner that supports culturally diverse aged-care providers in operations, training, and resources across SA — directly comparable mission and overlapping organizational stakeholders.
• Multicultural Communities Council of SA (MCCSA): A named CWS partner and SA peak body advocating for culturally and linguistically diverse communities — operates in the same geography with overlapping client base and advocacy remit.

Others

• Carers Australia: National peak body for unpaid carers, working alongside Carer SA — comparable to CWS's ICSS-related carer support work and a likely upstream policy and referral partner.

Broad incumbents

• Bolton Clarke: National aged-care and in-home care provider with significant home-care package delivery — overlaps broadly with CWS's CHSP/HCP service category, though without the same cultural specialization.
• Royal District Nursing Service (SA Health): State-funded home nursing and personal care provider in SA; overlaps with CHSP-delivered personal care as an alternative My Aged Care provider for senior clients in the same geography.
• Anglicare SA: Large South Australian community services organization delivering aged care, homelessness, disability, and family services — competes with CWS for government-funded programs and community clients in SA.

Regional players

• Resthaven Incorporated: Large South Australian aged-care provider with home care packages, retirement living, and residential services — directly competing for culturally diverse aged-care referrals in CWS's primary market.
• Helping Hand Aged Care: Major South Australian aged-care provider delivering home care, retirement living, and residential services; competes for the same My Aged Care-referred senior clients in the same geographic market.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat4 records

Key risks6 records

Key highlights7 records

Customer concentration

• YouTubeyoutube.com/results?search_query=Chinese+Welfare+Services+Adelaide
• Facebookfacebook.com/profile.php
• LinkedInlinkedin.com/company/chinese-welfare-services-of-sa-inc-

Revenue estimate

Valuation estimate

Number of profiles

Profiles5 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Chinese Welfare Services of SA