Ordi Lyon

What Ordi Lyon does

Ordi Lyon (legal entity ORDI LYON SARL) is a French private limited company founded in 2017 and headquartered at 48 Chemin de la Bruyère, 69570 Dardilly, in the Lyon metropolitan area. It provides at-home information-technology services — troubleshooting/repair, preventive maintenance, hardware and software installation, and personalized computer training — delivered exclusively on-site at the customer's premises. The business targets individual homeowners (particuliers) who prefer not to transport equipment to a repair shop, with operations limited to Lyon and surrounding suburbs served from the Dardilly base.

The underlying technology is non-proprietary: technicians use standard industry tools for virus removal, hardware/software configuration, data recovery, and basic networking on PC, MAC, Android, Apple, and Windows devices (including internet and TV boxes). Customer-facing assets are a WordPress website (ordi-lyon.fr) and a single mobile phone line (06 13 84 31 48); there are no native mobile apps, no API surface, no software products, and no disclosed AI capabilities.

Commercially, the company operates a direct-to-consumer professional services model. Pricing is unit/hourly at €50 net per hour (€100 declared to URSSAF, with the customer receiving a 50% immediate tax credit through the Service à la personne mechanism introduced in advance form in September 2022). Travel fees scale by distance from the Dardilly office (€12.50 within 5 km to €50 beyond 15 km). Customer acquisition relies on the website, direct phone/email contact, and word-of-mouth; no paid marketing, partnerships, or retail footprint exist. The company is independently owned, with €10,000 of share capital, and reports no external investors, acquisitions, or notable strategic activity beyond the 2022 URSSAF adoption and a 2024 website rebrand.

Name

Ordi Lyon

Legal name

ORDI LYON SARL

Website

https://ordi-lyon.fr

Company type

Private

Founded year

2017

Operating status

Operating

Headcount range

51–100 employees

Short description

Ordi Lyon is a Dardilly-based French SARL that provides at-home computer troubleshooting, maintenance, installation, and personalized training services to individual homeowners across the Lyon metropolitan area, billed hourly under the Service à la personne tax credit framework.

Ownership category

akta.pro rank

Product category

IT Support Services

NAICS

Electronic and Precision Equipment Repair and Maintenance (81121)

SIC

Services-Help Supply Services (7363)

akta.pro primary industry

End-User Computing Outsourcing (EUC / Desktop Services) (BPAEAMAE)

Keywords

• At-home computer repair
• IT support services
• Computer maintenance
• Hardware software installation
• Computer training at home

Headquarters

HQ city

Lyon

HQ country

France

HQ region

Europe

Offices1 record

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Marketing or Sales, Technology or R&D, Others

Revenue model

1. At-home computer assistance and troubleshooting services: Hourly billing for on-site computer troubleshooting, virus removal, data recovery, and technical support services. Billed in 30-minute increments with a 1-hour minimum. Service qualifies as 'Service à la personne' enabling 50% tax credit for customers through URSSAF advance payment system.

Pricing tiers

Go-to-market motion1 record

Distribution channels1 record

Marketing channels3 records

Core offering

Ordi Lyon delivers at-home computer troubleshooting, maintenance, hardware/software installation, and personalised training services to individual customers in the Lyon metropolitan area. All interventions are performed on-site by a technician by appointment, with a free diagnosis and quote provided before any chargeable work, and services PC and MAC computers plus Android, Apple and Windows phones, internet boxes and TV boxes.

Product overview

ORDI Lyon is a service-based company offering at-home computer repair and IT support for individual customers (particuliers). The core offering consists of four interconnected services: Assistance informatique à domicile (troubleshooting and repair), Maintenance informatique (preventive maintenance and optimization), Installation (hardware/software setup and configuration), and Cours informatiques (personalized training). All services are delivered at the customer's home by technicians, with a free diagnosis and quote provided before any chargeable work. The company serves Lyon and surrounding areas, operating Monday through Friday with standard and after-hours appointment options.

Differentiator

Problem solved

Functional benefit

Products and services

• Assistance informatique à domicile (Dépannage) At-home computer troubleshooting and repair service for PC and MAC computers, Android/Apple/Windows phones, internet boxes, and TV boxes; technicians diagnose issues and provide free quotes for on-site interventions in Lyon and surrounding areas.
• Maintenance informatique Computer maintenance services including driver updates, hard drive cleaning and partitioning, virus and spyware removal, and system optimisation to improve startup speed and overall performance, delivered at the customer's home.
• Installation de matériel et logiciels Installation and optimisation of Windows or MAC OS, free licensed software, hardware components (hard drives, RAM, burners), peripherals (printers, webcams, scanners, cameras), and wired/wireless networks including file, printer, and internet sharing, performed at the customer's premises.
• Cours informatiques (formation à domicile) Personalised at-home computer training courses covering internet usage and software applications including Windows, Mac OS, Word, Excel, Outlook, and Open Office, delivered at the customer's home in the Lyon area.

Segments1 record

Ideal customer profiles1 record

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Scale indicators2 records

Recent moves3 records

Expansion highlights2 records

Broad incumbents

• HomeServe (Home Assistance): France-based home assistance and repair subscription provider covering household equipment breakdowns. Comparable to ORDI Lyon as a service that dispatches technicians to consumers' homes for device/equipment problems, but with a broader home-services scope and subscription model.
• Boulanger: French electronics retailer offering in-home IT support, installation, and repair services. Comparable to ORDI Lyon on the in-home B2C IT support dimension, but with much broader geographic reach and cross-selling from a retail footprint.
• Geek Squad (Best Buy): Established consumer-facing IT support and device repair brand operating in multiple countries. Comparable to ORDI Lyon on the in-home, multi-device support offering for individual consumers, though at vastly greater scale and with a retail-anchored model.
• Darty: French electronics retailer that offers at-home installation, troubleshooting, and repair services (including via its 'Darty Max' support offering). Comparable to ORDI Lyon as a consumer-facing provider of in-home IT/device support, but at much greater scale and as an add-on to a retail business.

Emerging players

• Allo-SOS-PC: French at-home and remote IT support service for individual customers covering troubleshooting, virus removal, and training. Direct comparator to ORDI Lyon's at-home depannage and training offering for particuliers.
• SOS PC: Independent French IT support and repair service targeting individual customers with on-site and remote troubleshooting. Direct comparator to ORDI Lyon on the consumer computer repair and depannage value proposition.
• Helpy: French in-home tech-support service for individuals and small businesses, providing computer troubleshooting, installation, and training. Comparable to ORDI Lyon on the at-home IT support model and customer profile.

Regional players

• Click & Fix: French platform connecting consumers with home-services technicians (including IT support). Comparable to ORDI Lyon as a channel for sourcing at-home IT interventions, but operating as a marketplace rather than a direct service provider.

Market position

Strengths4 records

Weaknesses4 records

Competitive moat2 records

Key risks5 records

Key highlights6 records

Customer concentration

• LinkedInlinkedin.com/company/ordi-lyon

Revenue estimate

Valuation estimate

Number of profiles

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Ordi Lyon