HomeServe France

What HomeServe France does

HomeServe France, founded in 2001 in Lyon, is the French subsidiary of UK-listed HomeServe plc and operates as a vertically organized home services platform serving more than 1.2 million French households. Its offering splits into two engines: a recurring subscription book (Dépannage and Abonnement Réparation) covering plumbing, electrical, gas, locksmith, and pest-control emergencies, and a project-based energy renovation line (heat pumps, attic and wall insulation, solar, full "rénovation globale") for which HomeServe advances French state subsidies (MaPrimeRénov', CEE, Eco-PTZ) on behalf of customers and deducts them from the invoice. Service delivery runs through a network of 4,000+ RGE-certified local professionals operating from 39 owned heating/renovation sites, with a stated average pro-to-customer distance under 30 km, a 2-hour scheduling target, and roughly one intervention every two minutes (280,000+ interventions plus ~50,000 maintenance actions per year).

The underlying platform combines a national call center, an online energy renovation simulator, and a self-service client portal (Espace Client) for subscription management, appointment tracking, and billing. Customer acquisition is hybrid: direct-to-consumer via phone, website, and portal, augmented by B2B distribution through retail partnerships (Fnac Darty, Lapeyre), energy suppliers (mylight150, Planète Oui, Mega Énergie, Saur), and financial institutions (Caisse d'Epargne Rhône Alpes). Since 2019 HomeServe France has executed a sustained roll-up of regional heating and HVAC specialists (V.B. Gaz, Conviflamme, PH Energies, Roussin, SMT, Aujard, JCM Confort, Chauffage du Nord, Concept Habitat Normandie, SMEC, EnergyGo/HomeServe Renov', Géo-DIS, Leprêtre, Cerise Techniques, DEC Énergies, GD Énergies, and a Brittany group of three), with multiple acquired brands consolidated in 2026 under the unified VIK Energies umbrella. Adjacent product lines include ChargeFacile (residential EV charging installation) and the Les Bons Tuyaux voice-enabled home-care advice platform.

Revenue mechanics combine subscription recurring fees (cover for emergencies), one-time renovation project revenue (heat pumps €15–25K average ticket with up to €10,800 in deducted subsidies), and pay-per-intervention on-demand repair fees. Pricing for renovation projects is quote-based; subscription rates and pro-network economic terms are not publicly disclosed. The company operates as an SAS under French law (RCS Lyon 438 424 384), is led by PDG Guillaume Huser, with Philippe Notargiacomo (President, HomeServe Energies Services), Anne-Christelle Vogler (DGA Growth & CX), and Nicolas Mogenot (DG, HomeServe Assistance) heading the principal operating divisions.

Name

HomeServe France

Legal name

HomeServe

Website

https://homeserve.fr

Company type

Private

Founded year

2001

Operating status

Operating

Headcount range

251–500 employees

Short description

HomeServe France provides home emergency assistance subscriptions and energy renovation services (heat pumps, insulation, solar) to French households through a 4,000-strong RGE-certified pro network across 39 sites, serving more than 1.2 million customers.

Ownership category

akta.pro rank

Product category

Home Maintenance and Energy Renovation Services

NAICS

Appliance Repair and Maintenance (811412), Home and Garden Equipment and Appliance Repair and Maintenance (81141), Home and Garden Equipment Repair and Maintenance (811411), Other Personal and Household Goods Repair and Maintenance (81149)

SIC

Services-Miscellaneous Repair Services (7600), Services-To Dwellings & Other Buildings (7340)

akta.pro primary industry

Home Warranty / Residential Service Contracts (Systems & Appliances) (FSAJALAG)

akta.pro secondary industries

Whole-Home Interior Renovation (Non-Structural) (HSAPAEAC), General Recurring House Cleaning (Whole-Home) (HSAEAAAA)

Keywords

• Home emergency assistance
• Home repair subscriptions
• Energy renovation services
• Heat pump installation
• Certified tradesperson network

Headquarters

HQ city

Lyon

HQ country

France

HQ region

Europe

Offices12 records

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Marketing or Sales, Technology or R&D, Infrastructure, Supply Chain

Revenue model

1. Home Emergency Assistance Subscriptions: Monthly/annual subscription plans covering plumbing, electricity, gas, locksmith, and pest control emergencies. Customers pay a recurring fee and receive covered repairs with no upfront cost for qualifying incidents. Also offered through B2B partners (Fnac Darty, energy suppliers) as white-label or co-branded plans.
2. Energy Renovation Services (Installation & Construction): One-time project revenue from installing heat pumps (PAC), solar panels, insulation, and full energy renovations. Revenue is realized per project; HomeServe advances government subsidies (MaPrimeRénov', CEE) on behalf of the customer and deducts them from the invoice. Includes ongoing maintenance contracts for installed equipment.
3. On-Demand Repair Services: Pay-per-intervention for plumbing, HVAC, electrical, and locksmith repairs not covered by subscription. Customers contact via phone or web; a pro is dispatched within 2 hours.

Pricing tiers

Go-to-market motion2 records

Distribution channels5 records

Marketing channels7 records

Core offering

HomeServe France sells subscription-based home emergency repair coverage and project-based energy renovation services to French households. Core subscriptions cover plumbing, electrical, gas, locksmith, and pest-control incidents, while renovation services include heat pumps, insulation, solar panels, and complete heating/cooling installations delivered through a nationwide network of RGE-certified local professionals. The company also manages the full administration of French state subsidies (MaPrimeRénov', CEE, Eco-PTZ, reduced VAT) on behalf of the customer.

Product overview

HomeServe France operates as a comprehensive home services platform offering both subscription-based emergency repair coverage and energy renovation services. The core offering consists of on-demand repair subscriptions (Dépannage) covering plumbing, electricity, gas, and locksmith emergencies, complemented by a growing energy renovation division. The product portfolio includes heat pumps (Pompes à Chaleur), comprehensive insulation services (attic, walls, floors), solar panel installation, and traditional heating/cooling equipment. Key brands include HomeServe Renov' (formerly EnergyGo) for energy renovation, and regional subsidiaries like ID Énergies and GD Énergies. The company also offers a dedicated EV charging service (ChargeFacile) and an intelligent voice assistant application (Les Bons Tuyaux) for home maintenance advice. Services are delivered through a network of over 4,000 certified RGE professionals operating 39 regional sites across France.

Differentiator

Problem solved

Functional benefit

Brands

• EnergyGo: Energy renovation services brand, now operating as HomeServe Renov'
• Les Bons Tuyaux
• VIK Energies
• ID Énergies

Products and services

• Abonnement R\u00e9paration (Repair Subscription)
• D\u00e9pannage (On-Demand Emergency Repair)
• Pompes \u00e0 Chaleur (Heat Pump Installation)
• Isolation (Insulation Services)
• Solaire / Panneaux Photovolta\u00efques (Solar Panel Installation)
• Chauffage & Climatisation (Heating & Air Conditioning)
• HomeServe Renov' (formerly EnergyGo)
• ChargeFacile (EV Charging Installation & Assistance)
• Entretien (Preventive Maintenance)
• Les Bons Tuyaux Voice Assistant Application

Quantifiable outcome

• Up to €10,800 in government subsidies available for heat pump installations (PAC air-eau with ECS), deducted directly from the quote with no advance payment required.
• +3 more outcomes

Named customers4 records

Segments3 records

Ideal customer profiles3 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

AI capability3 records

Feature3 records

Partnerships

Eleven partnerships are on record, tiered core and minor.

• LapeyrecoreChannel Partner/ Reseller/ Distributor · 28 October 2025HomeServe and Lapeyre announced a strategic alliance in October 2025 to accelerate energy renovation of French homes. Lapeyre's customers seeking bathroom and kitchen renovations are directed to HomeServe for professional installation services, combining HomeServe's certified installer network with Lapeyre's retail footprint in renovation materials.
• mylight150coreTechnology or Integration · 25 February 2025HomeServe and mylight150 strengthened their solar partnership in February 2025 to facilitate household energy self-consumption. mylight150 provides solar panel and battery technology while HomeServe handles installation through its certified pro network, simplifying the end-to-end process for homeowners.
• SIDERminorStrategic or Co-development Partner · 4 July 2024SIDER partnered with HomeServe to help preserve water resources among HomeServe's client base. The partnership focuses on reducing water waste and promoting water-saving behaviors among residential customers.
• Caisse d'Epargne Rhône AlpesminorGTM or Marketing Partner · 13 February 2024Caisse d'Epargne Rhône Alpes partnered with EnergyGo by HomeServe to offer home energy renovation services to the bank's customers, combining financial services (possibly including green loans) with HomeServe's installation capabilities.
• Fnac DartycoreChannel Partner/ Reseller/ Distributor · 24 November 2022HomeServe and Fnac Darty partnered to facilitate home appliance installation at customers' homes and prolong appliance lifespan. Fnac Darty directs its customers to HomeServe's certified network for installation and home emergency assistance, providing Fnac Darty with a differentiated after-sale service.
• Mega ÉnergieminorGTM or Marketing Partner · 11 April 2022HomeServe and Mega Énergie entered a durable partnership to simplify household emergency management for Mega Énergie's customer base. Mega Énergie customers receive preferred access to HomeServe's home repair network.
• Eneco (Belgium)minorChannel Partner/ Reseller/ Distributor · 2 February 2021HomeServe entered Belgium in partnership with Eneco, Belgium's third-largest energy supplier, to launch a quality home repair and emergency service offering for Eneco's residential customer base. The partnership was structured as a white-label or co-branded offering.
• SaurminorChannel Partner/ Reseller/ Distributor · 17 December 2020Five-year partnership between Saur (water services company) and HomeServe to provide water-related home services to Saur's residential customers, leveraging HomeServe's plumbing and pipe repair network.
• Planète OuiminorGTM or Marketing Partner · 7 July 2020HomeServe and green energy supplier Planète Oui partnered to accompany French households consuming green energy with home repair and renovation services. The partnership targets eco-conscious consumers who are customers of Planète Oui.
• JeChangeminorGTM or Marketing Partner · 23 May 2019HomeServe and JeChange (comparison/marketplace platform) launched four home assistance subscription offers covering plumbing, gas, and electricity, distributed through JeChange's online comparison platform.
• Eneo (Eneo, not Eneco — Cameroon)minorGTM or Marketing Partner · 23 May 2019HomeServe partnered with Eneo Cameroon to potentially extend its home assistance model into the African market. Details are limited in the available sources.

Scale indicators10 records

Recent moves8 records

Expansion highlights4 records

Broad incumbents

• Europ Assistance: International assistance provider with home emergency concierge, repair, and home-cover subscription products across Europe including France. Comparable subscription and dispatch model, though the business is part of a broader Generali Group portfolio of services.
• AXA Assistance / AXA Partners: Global home and travel assistance provider offering home emergency cover subscriptions through insurer and employer channels. Comparable as a broad incumbent in subscription home-assistance; less specialized in energy renovation than HomeServe.
• Saur: French water-services company partnered with HomeServe since 2020 to provide water-related home services (plumbing, leak repair). Comparable as a partner in the same domestic home-services ecosystem and an adjacent channel for utility-bundled offerings.
• Leroy Merlin (Kingfisher): France's leading home-improvement retailer offering DIY products and installation services across renovation categories. Acts as both a partner-adjacent incumbent (Lapeyre is a home-renovation retailer too) and partial substitute for commissioned renovation work in France.

Emerging players

• Hello Watt: French energy advisory and renovation startup offering heat-pump, solar, and insulation projects with a digital-first, marketplace-led approach. Overlaps with HomeServe Renov' in residential energy renovation but with a leaner, software-heavy model and emerging brand.
• ManoMano: French-founded home improvement marketplace connecting DIY consumers and trade pros for tools, materials, and increasingly installation services. Tangential competitor on the supply-and-install side, with a different (marketplace) model but overlapping in home-renovation intent moments.

Direct peers

• IZI by EDF: EDF's home services subsidiary offering energy renovation (heat pumps, insulation, solar), boiler servicing, and home assistance across France. Directly comparable as the principal domestic competitor in the same French energy-renovation + home-services category, leveraging EDF's energy-supplier customer base.
• Engie Home Services (Engie Solutions): ENGIE's French heating, boiler maintenance, and home renovation services arm operating a technician network nationwide. Directly competes with HomeServe Energies Services in heating maintenance, heat-pump installation, and energy renovation for residential customers.
• Effy: French specialist in residential energy renovation, helping homeowners access MaPrimeRénov' and CEE subsidies. Competes head-on with HomeServe Renov' on subsidy-driven renovation projects, though Effy is more marketplace-oriented vs. HomeServe's owned-trades model.
• HomeServe UK: Sister subsidiary under the same HomeServe plc parent, providing home emergency cover, plumbing/electrical subscriptions, and boiler-care plans in the UK. Highly comparable subscription model and service-network operating playbook as HomeServe France.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat6 records

Key risks5 records

Key highlights7 records

Customer concentration

• Xx.com/homeserve_fr
• YouTubeyoutube.com/@homeserve-france
• Facebookfacebook.com/HomeServeFrance
• LinkedInlinkedin.com/company/homeserve-france
• Instagraminstagram.com/homeserve_france

Compliance2 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles7 records

Subsidiaries24 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about HomeServe France