What Mercy Health does

Mercy Health is a not-for-profit Catholic healthcare organisation operating across five Australian states (Victoria, New South Wales, Queensland, Western Australia and the ACT), headquartered in Richmond, Victoria. The group employs more than 10,000 staff and delivers a continuum of services including acute and subacute hospital care (Mercy Hospital for Women in Heidelberg and Werribee Mercy Hospital), specialist women's health, mental health and wellbeing programs, palliative care, early parenting services (O'Connell Family Centre, Whittlesea Early Parenting Centre), residential aged care under the Mercy Place brand across 30 facilities, home care, and retirement living villages. Mercy Health is a ministry of Mercy Ministry Companions, governed by concurrent Boards under the spiritual oversight of the Institute of Sisters of Mercy of Australia and Papua New Guinea, with a philanthropic arm in the Mercy Health Foundation (established 2006).

The organisation runs a clinical integration environment supported by 24/7 third-party managed monitoring (Data Agility, engaged April 2026), mobile eCase access at the aged care point of care, an internal staff intranet (MercyNET), and research infrastructure through Mercy Perinatal — an international centre of excellence coordinating clinical trials across the UK, South Africa, New Zealand and Australia. Technology is positioned as an enabler of operational reliability and interoperability rather than a core product.

Mercy Health's revenue model is driven by government-funded healthcare (Medicare for hospital services, means-tested aged care subsidies, NDIS packages for eligible participants) supplemented by private health insurance, out-of-pocket payments, accommodation payments for residential aged care, and philanthropic donations via the Mercy Health Foundation. Customer segments span general public hospital patients, older Australians (65+) needing residential or home care, individuals with mental health needs, NDIS participants, families and new parents, and women seeking specialist healthcare. The organisation operates under the 2023–2027 Strategic Framework with five stated commitments and is led by Group CEO Angela Nolan (appointed October 2022), Group CFO Michelle Wright (April 2025) and Board Chair Virginia Bourke.

Name

Mercy Health

Legal name

Mercy Aged and Community Care Ltd

Website

https://mercyhealth.com.au

Company type

Private

Founded year

1920

Operating status

Operating

Headcount range

5,001–10,000 employees

Short description

Mercy Health is a not-for-profit Catholic healthcare organisation operating hospitals, 30 residential aged care homes, mental health, palliative, home care and retirement living services across five Australian states, serving more than 10,000 staff and government- and self-funded patients from maternity through end-of-life.

Ownership category

akta.pro rank

Product category

Healthcare Services (Acute Hospital, Aged Care, and Community Health)

NAICS

Continuing Care Retirement Communities and Assisted Living Facilities for the Elderly (62331), Nursing and Residential Care Facilities (623), Continuing Care Retirement Communities (623311), Nursing Care Facilities (Skilled Nursing Facilities) (62311), Services for the Elderly and Persons with Disabilities (62412)

SIC

Services-Nursing & Personal Care Facilities (8050), Services-Skilled Nursing Care Facilities (8051), Services-Hospitals (8060), Services-Home Health Care Services (8082), Services-General Medical & Surgical Hospitals, Nec (8062)

akta.pro primary industry

Nonprofit / Faith-Based CCRCs (HLADAEAC)

akta.pro secondary industries

Faith-Based & Nonprofit Hospital Systems (HLAFAAAE), Faith-Based / Nonprofit Assisted Living Providers (HLADABAH), Nursing Homes (Non-SNF) (HLAFAFAC), Palliative Care, Hospice & Serious Illness Support (BPAGACAK)

Keywords

• Acute hospital care
• Residential aged care
• Mental health services
• Palliative care
• Home and community care

Headquarters

HQ city

Richmond

HQ country

Australia

HQ region

Oceania

Offices17 records

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Infrastructure, Technology or R&D, Marketing or Sales, Supply Chain

Revenue model

1. Hospital and Healthcare Services: Revenue from acute and subacute hospital care, including Mercy Hospital for Women, Werribee Mercy Hospital, and other medical facilities providing maternity, surgical, and general healthcare services funded through government healthcare schemes and private health insurance
2. Aged Care Services: Revenue from residential aged care facilities, retirement living villages, and home care services operating across multiple Australian states, funded through government aged care subsidies and private payments
3. Mental Health and Community Services: Revenue from mental health programs, palliative care services, early parenting services, and community-based healthcare delivered across Victoria and NSW

Pricing tiers

Go-to-market motion1 record

Distribution channels4 records

Marketing channels5 records

Core offering

Mercy Health is a Catholic not-for-profit healthcare provider delivering acute and subacute hospital care, residential aged care, home and community care, mental health programs, palliative care, specialist women's healthcare, early parenting services, and retirement living across multiple Australian states. The organization also operates a breastmilk bank, perinatal research centre, and a philanthropic foundation that funds service improvements and scholarships. Services are delivered through hospitals, residential aged care homes, retirement villages, early parenting centres, and direct home-visit programs.

Product overview

Mercy Health operates as a Catholic healthcare organization offering a continuum of services across the lifespan. The organization provides acute and subacute hospital care through Mercy Hospital for Women and Werribee Mercy Hospital; mental health services; palliative care; residential aged care under the Mercy Place brand; home care services; retirement living villages; and early parenting services. Research is conducted through Mercy Perinatal. The Mercy Health Foundation supports fundraising and philanthropy. The organization employs over 10,000 staff across multiple Australian states including Victoria, New South Wales, Queensland, and Western Australia.

Differentiator

Problem solved

Functional benefit

Brands

• Mercy Place: Residential aged care facilities operating under the Mercy Place brand across multiple Australian locations.

Products and services

• Mercy Hospital for Women Specialist women's healthcare facility providing maternity, obstetric, and gynecological services including maternal fetal medicine and complex pregnancy care for women and their families.
• Werribee Mercy Hospital Acute and subacute hospital providing emergency, surgical, and general medical services to Melbourne's western suburbs.
• Mercy Mental Health and Wellbeing Mental health services providing acute and community-based care for people with severe and complex mental illnesses in southwest metropolitan Melbourne.
• Mercy Palliative Care Inpatient and community-based palliative and end-of-life care services for people diagnosed with incurable or terminal illness, including bereavement support through Mercy Grief Services.
• Mercy Health Breastmilk Bank Victoria's first breastmilk bank that safely collects, screens, and provides donated breastmilk to ensure newborns receive breastmilk benefits when their own mother cannot breastfeed.
• Residential Aged Care (Mercy Place) Residential aged care homes operating under the Mercy Place brand across multiple Australian states, providing 24-hour care for older Australians including dementia care.
• Home Care Services In-home care services enabling older people to stay in their own homes, including assistance with daily activities, personal care, and domestic assistance.
• Retirement Living Retirement villages offering independent living units across multiple locations including Rice Village, Golden Rise Bendigo, and Villa Maria.
• Mercy Health Foundation Not-for-profit foundation that raises funds to support Mercy Health services and provides scholarships, having distributed over $6 million to essential projects since 2006.
• Mercy Perinatal Centre of excellence uniting education, clinical care, and research for perinatal medicine, conducting international clinical trials and offering telemedicine support.
• O'Connell Family Centre Early parenting service focused on the needs of vulnerable families and young children, offering residential, day, and community programs with child-focused parenting skills to promote safe child development.

Quantifiable outcome

• Mercy Health has been recognized as Employer of Choice for Gender Equality for 15 consecutive years
• +2 more outcomes

Named customers4 records

Segments6 records

Ideal customer profiles4 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature3 records

Partnerships

Seven partnerships are on record, tiered core and minor.

• Data AgilitycoreTechnology or Integration · 6 April 2026Mercy Health contracted Melbourne-based Data Agility for 24/7 managed monitoring of its clinical integration environment. Data Agility delivers continuous monitoring, proactive incident resolution, escalation management, routine maintenance, and detailed performance reporting as Mercy Health works toward expanded interoperability, real-time data availability, and advanced capabilities including analytics and AI-assisted workflows.
• St Vincent's Human Research Ethics CommitteecoreStrategic or Co-development Partner · 5 December 2024Transition of Mercy Health Human Research Ethics Committee service to St Vincent's HREC. St Vincent's HREC accepts new research applications from Mercy Health, reviews research governance, meets fortnightly for higher risk applications with quick turnaround, has 5-7 business day turn-around for low risk applications, accepts multi-site ethics applications, and has Catholic mission representation on all committees. Six Mercy Health representatives provide specialty expertise.
• Australian Catholic Anti-Slavery Network (ACAN)coreStrategic or Co-development PartnerMore than 40 Catholic organisations around Australia including Mercy Health have joined ACAN to work together toward eliminating modern slavery. Mercy Health participates in Bridge the Gap analysis, shares modern slavery statements in ACAN compendium, and collaborates on supplier education and training.
• HealthShare VictoriaminorStrategic or Co-development PartnerMercy Health partnered with HealthShare Victoria as part of ACAN network collaboration for addressing modern slavery risks in supply chain and healthcare operations.
• Catholic Health AustraliaminorStrategic or Co-development PartnerMercy Health works with Catholic Health Australia through ACAN network and participates in Catholic Health Australia Awards program.
• Murdoch Children's Research InstituteminorStrategic or Co-development PartnerCollaborative research partnership for neonatal respiratory care research including preclinical studies and clinical trials for premature baby lung development.
• Victorian GovernmentcoreStrategic or Co-development PartnerVictorian Government selected Mercy Health to operate new early parenting centre in City of Whittlesea and allocated $4.8 million funding for Werribee Mercy Hospital stage 3 planning.

Scale indicators6 records

Recent moves7 records

Expansion highlights4 records

Direct peers

• St John of God Health Care: Western Australia-founded Catholic not-for-profit operating hospitals, aged care, and social outreach across WA, Victoria, NSW, and New Zealand. Directly comparable to Mercy Health in mission-based integrated care; Mercy Health's Western Australian aged care portfolio (Perth, Edgewater) competes in overlapping catchments with SJG.
• St Vincent's Health Australia: Australia's largest Catholic not-for-profit health and aged care provider, operating public hospitals, private hospitals, aged care, and research across multiple states. Most directly comparable to Mercy Health in Catholic mission, integrated hospital + aged care + research model, and multi-state geographic footprint. Multiple Mercy Health executives (Angela Nolan, Clinton Cummins, Simon Craig, Gavin Young) came from St Vincent's, evidencing direct operating model similarity.
• Bolton Clarke: Australia's largest not-for-profit aged care and in-home care provider, formed through merger of RSL Care and RDNS. Comparable to Mercy Health on the aged care side (residential + home care, retirement living) and operates at larger scale across all mainland states; relevant competitor for Mercy's residential and home care growth.
• Royal Freemasons (Freemasons Homes): Victorian-based not-for-profit providing residential aged care, retirement living, and home care across Victoria and New South Wales. Comparable to Mercy Health's residential aged care and retirement village operations in scale and Victorian footprint; both operate continuum-of-care models for older Australians.
• HammondCare: Independent Christian not-for-profit providing hospitals, residential aged care, dementia-specific care, and home care across NSW, Victoria, and WA. Like Mercy Health, HammondCare integrates hospital, residential, and community services under a faith-based mission and shares values-based differentiation around complex/dementia care.
• Mater Group: Queensland-based Catholic not-for-profit operating hospitals, health services, and research. Francis Sullivan (Mercy Health board member) was previously Mater Group Board Chairman. Comparable to Mercy Health as a faith-based health system with hospital + research footprint, providing another benchmark for Catholic healthcare operating models in Australia.
• Cabrini Health: Melbourne-based Catholic not-for-profit operating acute private hospitals (Cabrini Malvern, Brighton) and a growing residential aged care presence. Comparable to Mercy Health as a faith-based Victorian integrated provider with hospital + aged care, smaller scale but very similar operating model and clinical-research orientation.
• Uniting (Uniting AgeWell / Uniting Vic.Tas): Faith-based (Uniting Church) not-for-profit providing aged care, retirement living, home care, and community services across Victoria, Tasmania, NSW, and the ACT. Direct peer to Mercy Health in mission-driven residential aged care + home care + retirement living continuum, particularly competing in Victorian markets.
• Calvary Health Care: National Catholic not-for-profit operator of public and private hospitals, palliative care, and aged care across NSW, ACT, Victoria, SA, and Tasmania. Direct peer to Mercy Health in Catholic identity, palliative care emphasis, and integrated hospital-aged care model. Comparable scale and geographic diversity.
• Estia Health: ASX-listed (for-profit) residential aged care operator with ~70+ homes across NSW, Victoria, Queensland, SA, and WA. Direct operator-level peer to Mercy Place brand — competing in the same government-funded residential aged care market and exposed to the same regulatory and workforce dynamics, though operating under a different ownership structure.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks6 records

Key highlights7 records

Customer concentration

• Xx.com/MercyHealthAus
• YouTubevimeo.com/mercyhealth
• Facebookfacebook.com/MercyHealthAus
• LinkedInau.linkedin.com/company/mercy-health-aus

Revenue estimate

Valuation estimate

Number of profiles

Profiles22 records

Subsidiaries3 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Mercy Health