What Quad Services does

Quad Services Pty Ltd is an Australian-owned integrated facility services provider founded in 1972 and headquartered in Artarmon, Sydney. The company delivers commercial cleaning, security, waste management, pest control, hygiene, building maintenance, and grounds maintenance to over 300 sites across Australia and New Zealand, serving eight verticals: Commercial, Retail, Government, Education, Industrial, Health and Aged Care, Hospitality, and Public Venues. The firm maintains regional offices in every Australian state and territory and operates through the Kenjarhy Quad joint venture with Kenjarhy Aboriginal Services to access Indigenous community and social procurement pipelines.

The company runs an operational stack built around the proprietary Qportal client platform (crm.quadservices.com.au) for online reporting, work order management, and a 24/7 Help Desk, supported by a Customer Care Centre that conducts monthly satisfaction calls through a Close The Loop Process (CLP). Field delivery uses a GECA-certified eWater chemical-free cleaning system and i-Mops / battery-powered vacuum equipment, contributing to a carbon neutral service delivery milestone in FY25 (300.7 tCO2-e, an 82.99% reduction from FY24). Certifications include ISO 9001, ISO 14001, ISO 45001, HACCP, and Ecovadis Silver, alongside memberships in the UN Global Compact, the Science Based Targets initiative, and Supply Nation.

Quad Services generates revenue through multi-year recurring contracts priced on a per-site or per-contract basis with enterprise, government, and mid-market clients, with the longest-running client relationship exceeding 34 years. Customer satisfaction scores (97.77% in 2024 Cleaning, 96.71% in 2025 Cleaning, 92.56% in 2025 Security) and a sweep of 2025 BSCAA Excellence Awards across multiple states indicate stable retention and brand momentum. The company is privately held with no disclosed funding rounds, M&A activity, or revenue figures.

Name

Quad Services

Legal name

Quad Services Pty Ltd

Website

https://quadservices.com.au

Company type

Private

Founded year

1972

Operating status

Operating

Headcount range

1,001–5,000 employees

Short description

Quad Services Pty Ltd is an Australian-owned integrated facility services provider founded in 1972, delivering commercial cleaning, security, waste management, and maintenance across Australia and New Zealand to over 300 sites spanning eight verticals.

Ownership category

akta.pro rank

Headquarters

HQ city

Artarmon

HQ country

Australia

HQ region

Oceania

Offices8 records

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Operations, Supply Chain, Technology or R&D, Marketing or Sales

Revenue model

1. Commercial Cleaning Services: Recurring cleaning service contracts for commercial office buildings, retail spaces, industrial sites, healthcare facilities, education institutions, and public venues. Contracts are long-term, with the longest-running contract exceeding 34 years.
2. Security Services: Award-winning security manpower services including static guarding, concierge, loss prevention officers, patrol services, crowd control, event planning, and back-to-base monitoring for commercial and licensed premises.
3. Waste Management: Site waste management plans, collection and removal of general, construction, and hazardous waste, recycling programs, e-waste management, and waste management reporting for client sites.
4. Building Maintenance: Planned and reactive maintenance, refurbishment, project management, strip-out services, and skilled trades (carpentry, electrical, painting, plumbing) delivered as managed services.
5. Pest Control: Site inspections, pest control methods (fumigation, bating, trapping), and ongoing pest monitoring services.
6. Hygiene Services: Disposal units (sanitary, hygiene, medical waste, sharps), automatic air fresheners, soap dispensers, hand driers, toilet seat/WC sanitisers, and urinal deep clean treatments. Products supplied as part of bundled service or standalone hygiene contracts.
7. Grounds Maintenance: Landscape design and construction, grounds and garden maintenance (arborist consultations, mowing, pruning, fertilisation, weed control), and irrigation systems design and installation.

Pricing tiers

Go-to-market motion2 records

Distribution channels3 records

Marketing channels5 records

Core offering

Quad Services is an Australian facility services provider delivering commercial cleaning, security, waste management, pest control, hygiene, building maintenance, and grounds maintenance to organizations across Australia and New Zealand. Founded in 1972 and headquartered in Artarmon, NSW, the company integrates multiple service lines under long-term contracts for commercial, government, healthcare, education, industrial, hospitality, and public venue clients.

Product overview

Quad Services offers an integrated suite of building and facility management services across Australia and New Zealand. The company operates as a unified service offering with multiple interconnected service lines: Cleaning and Associated Services serves as the core offering, complemented by Security Services (award-winning), Waste Management, Pest Control, Hygiene Services, Building Maintenance, and Grounds Maintenance. These services are delivered through a network of operations across all Australian states and territories, serving diverse sectors including commercial offices, retail, government, education, industrial, health and aged care, hospitality, and public venues.

Differentiator

Problem solved

Functional benefit

Products and services

• Commercial Cleaning Commercial and contract cleaning services for offices, commercial buildings, and facilities, delivered by trained cleaning staff across Australia and New Zealand.
• Security Services Corporate and facility security services, including guarding and protective services for commercial properties, public venues, and government sites.
• Waste Management Waste collection, segregation, and disposal services for commercial and institutional facilities.
• Pest Control Commercial pest management and prevention services for facilities across Australia.
• Hygiene Services Washroom and facility hygiene services, including supply and servicing of hygiene units for commercial premises.
• Building Maintenance Planned and reactive building maintenance services for commercial and institutional facilities.
• Grounds Maintenance Outdoor grounds care and landscaping maintenance for commercial properties and public venues.

Quantifiable outcome

• 82.99% reduction in GHG emissions from FY24 to FY25 (from 1,767.6 to 300.7 tCO2-e)
• +5 more outcomes

Named customers7 records

Segments8 records

Ideal customer profiles7 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature5 records

Partnerships

One partnership is on record.

• Kenjarhy Aboriginal ServicescoreStrategic or Co-development PartnerKenjarhy Quad is a joint venture partnership between Kenjarhy Aboriginal Services, an Indigenous recruitment and training business focused on building capabilities and bringing jobs to Indigenous communities, and Quad Services. The JV is uniquely positioned to serve Indigenous communities while delivering the highest quality of service. Founder Brad Draper has over 25 years of experience in Indigenous employment and capability building.

Scale indicators8 records

Recent moves6 records

Expansion highlights6 records

Direct peers

• Ventia Services Group: Ventia is a leading Australian and New Zealand infrastructure services provider delivering cleaning, maintenance, and security across government and industrial clients. Comparable to Quad in geography, customer base, and bundled services delivery.
• Downer Group: Downer EDI is an ASX-listed Australian integrated services provider with a substantial facility services business spanning cleaning, security, and asset maintenance for government and enterprise clients across Australia and NZ.
• Assetlink: Assetlink is an Australian integrated facility services provider offering cleaning, security, hospitality, and maintenance to enterprise and government clients. Closely comparable mid-market competitor in Quad's primary verticals.
• GJK Facility Services: GJK is an Australian-owned national facility services company delivering cleaning, security, and maintenance. A direct mid-market peer competing head-to-head for enterprise and government contracts in Australia.
• Spotless Group: Spotless (now part of Programmed/Maintain) is one of Australia's largest integrated facility services providers, offering cleaning, security, catering, and maintenance to enterprise and government clients — directly comparable to Quad's full-service model and customer verticals.

Broad incumbents

• ISS A/S: ISS is a global facility services incumbent with significant Australia presence, offering integrated cleaning, security, and workplace services. Comparable as a broad incumbent competing for the same enterprise and government RFPs as Quad.
• Sodexo: Sodexo is a global food and facility services incumbent operating in Australia across cleaning, security, and workplace experience. Directly comparable on enterprise/government cleaning contracts at a much larger scale.
• Compass Group: Compass Group is a global contract services giant with cleaning and support services operations in Australia. Competes with Quad for large enterprise and hospitality cleaning contracts but at far greater scale.
• Serco Group: Serco operates significant Australian facility services and security contracts for government clients (prisons, healthcare, transport). Comparable on the security and government-vertical overlap with Quad.

Others

• Cushman & Wakefield: Cushman & Wakefield's global facility services arm competes for outsourced building services contracts in commercial real estate. Adjacent peer serving similar commercial and government real estate clients.

Market position

Strengths5 records

Weaknesses4 records

Competitive moat5 records

Key risks5 records

Key highlights6 records

Customer concentration

Compliance4 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles1 record

Subsidiaries1 record

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Quad Services