Leanact

What Leanact does

Leanact GmbH is a Braunschweig, Germany-based software company founded in 2016 that develops digital citizen participation and municipal case management solutions for German public administrations. The company's portfolio centers on two complementary products: Meldoo, a free mobile (iOS/Android) and web application that allows citizens to report local deficiencies such as potholes, illegal dumping, broken streetlights, oak processionary moths, and parking violations with GPS and photo documentation, and MeldooPLUS, a paid SaaS administration platform offered to municipalities in three modules — Mängelmelder (defect reporting), Allgemeine Anliegen (general ticketing), and Bürgerbeteiligung (citizen participation surveys). Supporting products include Montro (centralized digital signage CMS), LokalHELD (free digital community board widget), and leanactWEB (municipal website solutions).

The underlying technology is a web-based SaaS platform with cloud hosting on Hetzner, supporting citizen-facing mobile apps and a browser-based administrative dashboard for municipal staff. Key technical features include media-bruchfreie (seamless) digital capture, automatic routing and classification of reports to appropriate municipal departments, GPS-based location capture, photo documentation, and geographic/thematic analytics supporting preventive maintenance planning. No AI/ML capabilities, public APIs, SDKs, or third-party integrations were disclosed in the source data. The company cites KOINNO best-practice recognition from the Federal Ministry for Economic Affairs (BMWi) and IHK Braunschweig Founder of the Month as institutional endorsements.

Leanact's go-to-market combines direct sales to German municipalities with a freemium citizen app that creates bottom-up adoption pressure, plus a channel partnership with ITV.SH (IT-Verbund Schleswig-Holstein) targeting 40 municipalities in Schleswig-Holstein. Pricing is subscription-based but not publicly disclosed; the company offers 30-day free demo accounts and quotes municipalities individually based on size and module selection. As of 2024, MeldooPLUS is deployed across over 100 German municipalities spanning Niedersachsen, Schleswig-Holstein, Nordrhein-Westfalen, Hesse, and other federal states. Revenue is generated almost exclusively through MeldooPLUS subscriptions; LokalHELD and Meldoo are free consumer-facing products that serve as adoption funnels. The company is privately held and founder-controlled by Hadi Ghorashi (Geschäftsführender Gesellschafter), with Timo Hickisch as co-founder and CTO, and operates with 1-10 employees.

Name

Leanact

Legal name

leanact GmbH

Website

https://leanact.de

Company type

Private

Founded year

2016

Operating status

Operating

Headcount range

1–10 employees

Short description

Leanact is a German SaaS company that develops MeldooPLUS, a modular citizen concern management platform, alongside the free Meldoo defect-reporting app, serving over 100 municipalities across multiple federal states for digital citizen participation.

Ownership category

akta.pro rank

Headquarters

HQ city

Braunschweig

HQ country

Germany

HQ region

Europe

Offices1 record

Markets served

GTM type

B2B

Offering type

Software

Cost components

Technology or R&D, Personnel, Marketing or Sales, Infrastructure, Operations

Revenue model

1. MeldooPLUS SaaS Subscription: Municipalities pay a recurring subscription fee to use the MeldooPLUS administration platform. Pricing is subscription-based with annual or multi-year billing. The product is offered with a free 30-day demo to drive conversion.
2. Meldoo Citizen App: The citizen-facing Meldoo mobile app and web form are free for citizens, acting as a product-led growth engine that drives municipal adoption of the paid MeldooPLUS platform.

Go-to-market motion4 records

Distribution channels4 records

Marketing channels6 records

Core offering

Leanact develops and sells MeldooPLUS, a modular SaaS platform for German municipal administrations that processes citizen reports and complaints, alongside the free Meldoo citizen mobile/web app that lets residents file defects (potholes, broken streetlights, illegal dumping, parking violations) with photo and GPS data. The platform includes modules for defect management, ticket-based general concerns, and citizen participation surveys, sold via recurring subscription to municipalities with a free 30-day trial demo.

Product overview

Leanact offers a portfolio of digital citizen participation and municipal service solutions. The core products consist of Meldoo (free citizen defect reporting app) and MeldooPLUS (comprehensive administrative platform for managing citizen concerns). MeldooPLUS is offered as a modular platform with three main components: the Defect Reporter module, the General Concerns/Ticket System module, and the Citizen Participation module for surveys. Additional products include Montro (monitor content management), leanactWEB (municipal websites), and LokalHELD (free digital bulletin board service). The products work together to enable end-to-end digital citizen engagement from mobile reporting through administrative processing.

Differentiator

Problem solved

Functional benefit

Brands

• MeldooPLUS: Digital citizen concern management system for municipalities, enabling efficient processing of citizen reports and municipal administration tasks.
• Meldoo
• Montro
• LokalHELD

Products and services

• MeldooPLUS Modular SaaS platform for German municipal administrations that processes citizen reports and complaints, with bundled modules for defect reporting (Mängelmelder), ticket-based general concerns (Allgemeine Anliegen), and citizen participation surveys (Bürgerbeteiligung), with no-code form configuration and real-time geographic/thematic analytics.
• Meldoo Free mobile (iOS/Android) and web application enabling citizens across Germany to report municipal defects such as potholes, illegal dumping, parking violations, road damage, and oak processionary moth sightings directly to their local government with photo and GPS data, creating bottom-up adoption pressure for MeldooPLUS.
• Montro Centralized digital signage content management system (CMS) for municipalities to control and monitor content displayed across multiple screens in real time via a web-based interface.
• LokalHELD Free digital community bulletin board platform offered as a widget for municipal websites, enabling citizens to post and browse local offers and requests (shopping assistance, social actions, local business offers), administered by the municipality.
• leanactWEB Website solution for better citizen service, part of the leanact digital solutions portfolio for municipalities in the public sector.

Quantifiable outcome

• MeldooPLUS has been deployed in over 100 German municipalities (2024)
• +4 more outcomes

Named customers10 records

Segments1 record

Ideal customer profiles1 record

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature6 records

Partnerships

Eight partnerships are on record, tiered core and minor.

• ITV.SH (IT-Verbund Schleswig-Holstein)coreChannel Partner/ Reseller/ DistributorITV.SH (IT-Verbund Schleswig-Holstein) partnered with leanact to deploy MeldooPLUS across 40 municipalities in Schleswig-Holstein. ITV.SH supports municipalities in digitalization and serves as a regional channel partner for leanact's products. Eight municipalities were already live at time of reporting.
• Fakultät Informatik, Universität OldenburgminorStrategic or Co-development PartnerAcademic partner in the PUUK project consortium, contributing research expertise to the development of an environmental information platform with citizen participation.
• Stadt OldenburgminorStrategic or Co-development PartnerMunicipal partner in the PUUK project consortium, providing real-world requirements and citizen engagement use cases for the environmental information platform.
• Salzgitter Flachstahl GmbHminorStrategic or Co-development PartnerCorporate partner in the PUUK project consortium, providing industrial environmental data and transparency requirements for the citizen-facing environmental information platform.
• Klimaschutz- und Energieagentur NiedersachsenminorStrategic or Co-development PartnerPartner in the PUUK project consortium, contributing climate and energy expertise to the environmental information sharing platform with citizen participation.
• Werra-Meißner-LabminorStrategic or Co-development PartnerThe Werra-Meißner-Lab, funded by the State of Hesse and the district administration of Werra-Meißner-Kreis, invited leanact to deliver a keynote on digital citizen participation at its opening festival. The lab serves as a coordination hub for the district's digitalization strategy.
• CDU Kreisverband BraunschweigminorGTM or Marketing PartnerThe CDU Kreisverband Braunschweig invited leanact to present at the 'Startup-Kultur trifft Friedrich Merz' event, providing a platform for the company to discuss digital administration solutions with political stakeholders.
• Niedersächsisches Ministerium für Wirtschaft, Arbeit, Verkehr und DigitalisierungminorGTM or Marketing PartnerStaatssekretär Stefan Muhle visited leanact's office to learn about MeldooPLUS. The visit reflects government interest in supporting digitalization of municipal administrations in Lower Saxony.

Scale indicators5 records

Recent moves6 records

Expansion highlights6 records

Direct peers

• Consul (Decide Madrid): Consul is the open-source citizen participation platform built by Madrid City. It competes head-on with MeldooPLUS for municipal e-participation and citizen proposal tooling.
• Decidim: Decidim is an open-source digital democracy platform originally developed by Barcelona's city government. It directly overlaps with MeldooPLUS's Bürgerbeteiligung module for proposals and participatory processes.
• Zebralog: Zebralog is a German consultancy and software provider for digital citizen participation, serving municipalities across Germany. It is a direct German-market peer to leanact.
• Bang the Table: Bang the Table offers EngagementHQ, a civic engagement SaaS for public-sector clients. It is comparable to MeldooPLUS in citizen consultation and idea submission.
• Social Pinpoint: Social Pinpoint is a civic engagement SaaS focused on place-based mapping, surveys and idea submission. Comparable in functional overlap to MeldooPLUS modules.
• CitizenLab: CitizenLab is a SaaS civic engagement platform used by 300+ governments worldwide. It directly competes with MeldooPLUS in citizen participation, surveys and concern management.

Broad incumbents

• ekom21: ekom21 is a Hessian municipal IT cooperative providing software and services to roughly 600 municipalities. A regional incumbent that overlaps with MeldooPLUS in serving German municipalities.
• KDN (Kommunale Datenverarbeitung Niederrhein): KDN is a municipal IT cooperative serving cities and districts in North Rhine-Westphalia. A regional incumbent offering software and services that overlap with MeldooPLUS.
• Materna: Materna is a large German IT services firm with a substantial e-government and public-sector practice. A broad incumbent addressing the same municipal digitisation budgets as leanact.
• ITEBO: ITEBO is a Lower Saxony-based IT cooperative serving municipalities in leanact's home region. A regional incumbent competing for the same municipal software budgets.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks6 records

Key highlights7 records

Customer concentration

• LinkedInlinkedin.com/company/leanact-gmbh

Revenue estimate

Valuation estimate

Number of profiles

Profiles5 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Leanact