Credit Guarantee Servicer

What Credit Guarantee Servicer does

Credit Guarantee Servicer (保証協会債権回収株式会社, CGS) is a Japanese closed-loop debt collection servicer licensed under the Act on Special Measures for the Management of Financial Institutions' Claims (Servicer Act), holding Ministry of Justice Permit No. 47. Founded in 2000 and headquartered in Chuo-ku, Tokyo, the company was jointly established through capital investment from all 51 credit guarantee associations nationwide (信用保証協会) and operates exclusively for these associations, managing and collecting subrogated claims (求償権) arising from loan guarantees extended to small and medium enterprises. The firm maintains a network of regional sales offices across Japan (Tokyo, Osaka, Sakai, Sendai, Kobe, Wakayama, Nagoya, Nagano, Mie, Kawasaki, Tochigi, Fukushima) to serve owner-associations in each prefecture, with 251-500 employees.

The company generates revenue through professional services fees charged to credit guarantee associations for receivables management and debt collection. As a B2B servicer with no intermediary channels, it engages directly with its 51 owner-clients. Marketing, distribution, and customer acquisition are de minimis because the customer base is structurally fixed by its founding capital structure. The firm's product surface consists of debt collection and receivables management services plus a publicly available annual report; no technology platform, API, or software product is offered.

Operationally, the firm is in a managed contraction phase. Multiple regional offices have been closed in recent years with additional closures scheduled for March 2027, and entrusted receivables are being transitioned back to credit guarantee associations. The company has had five presidential transitions since 2016, a 2016 Ministry of Justice business improvement order (since lifted), a 2017 employee fraud incident, and a 2018 personal data loss incident. Headquarters was relocated in July 2025 and the internal organization consolidated in April 2023 from a two-department to a unified planning structure. There is no indication of new product development, M&A, geographic expansion, or external capital raises.

Name

Credit Guarantee Servicer

Legal name

保証協会債権回収株式会社

Website

https://cgcservicer.co.jp

Company type

Private

Founded year

2000

Operating status

Operating

Headcount range

251–500 employees

Short description

Credit Guarantee Servicer is a Japanese Ministry of Justice-licensed debt collection servicer (Permit No. 47), jointly established by and exclusively serving Japan's 51 credit guarantee associations, managing subrogated claims on SME loan guarantees through a nationwide branch network.

Ownership category

akta.pro rank

Product category

Debt Collection Services

NAICS

Collection Agencies (56144), Collection Agencies (561440)

SIC

Services-Consumer Credit Reporting, Collection Agencies (7320)

akta.pro primary industry

Legal Collections & Litigation Support (Judgments, Garnishments) (FSAKAJAD)

akta.pro secondary industry

Legal Collections Support (Pre-Lit, Litigation Admin, Judgment Recovery) (BPAAAEAH)

Keywords

• Debt collection services
• Claims servicing
• Credit guarantee recovery
• Subrogated receivables
• Servicer act services

Headquarters

HQ city

Chuo

HQ country

Japan

HQ region

Asia

Offices9 records

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Operations, Infrastructure, Marketing or Sales, Technology or R&D, Others

Revenue model

1. Claims Management and Collection Services: The company generates revenue by managing and collecting claims (求償権) on behalf of credit guarantee associations (信用保証協会). These are receivables arising from guarantees provided to small and medium enterprises. The company operates under the Act on Special Measures for the Management of Financial Institutions' Claims (サービサー法) with a Ministry of Justice permit (許可番号第47号). Revenue is derived from service fees for debt collection and management services provided to its clients.

Go-to-market motion1 record

Distribution channels1 record

Marketing channels1 record

Core offering

Credit Guarantee Servicer provides specialized debt collection and claims management services for Japan's 51 credit guarantee associations, recovering subrogated claims arising from defaulted credit-guaranteed loans. Operating under Ministry of Justice Permit No. 47 issued pursuant to the Servicer Act, the company handles receivables recovery, claims administration, and related back-office operations on behalf of these public-policy institutions that back SME financing.

Product overview

Credit Guarantee Servicer operates as a debt collection and receivables management company serving Japan's 51 nationwide credit guarantee associations. The company provides core debt collection services (Debt Collection and Receivables Management Services) under Ministry of Justice authorization (Permit No. 47) based on the Servicer Act. The company also publishes annual business reports (Annual Report) documenting fiscal year operations. The company has been in operation for over 26 fiscal years, with recent closures of multiple regional offices and transitions of entrusted receivables back to guarantee associations.

Differentiator

Problem solved

Functional benefit

Products and services

• Subrogated Claims Collection and Management Services End-to-end debt collection and claims management services for the 51 Japanese credit guarantee associations, covering recovery of subrogated claims arising from defaulted credit-guaranteed SME loans. Delivered under Ministry of Justice Servicer Act Permit No. 47 through a national branch office network.

Named customers1 record

Segments1 record

Ideal customer profiles1 record

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Partnerships

One partnership is on record.

• 51 Credit Guarantee Associations (全国51信用保証協会)coreStrategic or Co-development PartnerThe company was jointly established through capital investment from all 51 credit guarantee associations across Japan. The company exclusively manages and collects subrogated claims (求償権) on behalf of these associations, making this a foundational business relationship rather than a traditional partnership.

Scale indicators3 records

Recent moves9 records

Expansion highlights3 records

Broad incumbents

• Encore Capital Group: Encore Capital is a publicly traded US-based specialty finance company that purchases and collects defaulted receivables via subsidiaries such as Midland Credit Management. It is comparable to CGS in that both monetize recovery of distressed institutional debt, though Encore is a buyer of charged-off paper rather than a fee-for-service servicer.
• Intrum AB: Intrum is Europe's largest credit management and debt collection group, serving banks, fintechs and other institutional creditors with outsourced receivables management. Like CGS, Intrum operates as a regulated third-party servicer of distressed receivables, though at much greater scale and across multiple asset classes.
• EOS Group (EOS Holding GmbH): EOS is one of the largest German-headquartered debt collection service providers, serving banks, utilities, telecom and e-commerce creditors across Europe. Comparable to CGS as a regulated B2B receivables management specialist, with much broader geographic and customer diversification.
• Pra Group Holdings: Pra Group is a leading publicly traded debt purchaser and third-party collections operator across the Americas and Europe. CGS is similarly a licensed professional recovery servicer acting on behalf of institutional creditors, making Pra Group the closest broad-incumbent analog despite the geographic and segment differences.

Others

• Shoko Chukin Bank: Shoko Chukin Bank is a unique Japanese public financial institution focused on SME lending and closely tied to the credit guarantee association system. It operates adjacent to CGS within Japan's credit guarantee infrastructure and is a relevant ecosystem reference point, though it is a lender rather than a debt servicer.
• Japan Finance Corporation: Japan Finance Corporation (JFC) is a Japanese government-affiliated financial institution providing policy-based loans, including credit insurance and guarantee programs for SMEs. It sits at the policy apex of the credit guarantee ecosystem that CGS's 51 association clients operate in, making it a relevant contextual peer rather than a direct competitor.

Market position

Strengths4 records

Weaknesses5 records

Competitive moat3 records

Key risks6 records

Key highlights6 records

Customer concentration

Compliance1 record

Revenue estimate

Valuation estimate

Number of profiles

Profiles1 record

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Credit Guarantee Servicer