Family Promise of Greater Cleveland

What Family Promise of Greater Cleveland does

Family Promise of Greater Cleveland is a private 501(c)(3) nonprofit organization that provides temporary housing, case management, employment services, and community-based follow-up support to homeless families with children in the Greater Cleveland area. Formed in 2011 through the merger of Interfaith Hospitality Network of Greater Cleveland and New Life Community, the organization operates from a single headquarters and shelter facility at 3470 E 152nd Street, Cleveland, Ohio, where a renovated 14-unit building originally acquired from the Catholic Diocese of Cleveland in 1992 houses families for an average stay of 90 days. Service delivery is anchored in the Sanctuary Model, a trauma-informed care framework licensed from The Sanctuary Institute and built on four pillars: Trauma Theory, the S.E.L.F. Framework, the Seven Commitments, and Sanctuary Tools. The organization is an affiliate of the National Family Promise network of 200+ independently operated nonprofits.

The organization's core product is a continuum of care comprising Temporary Housing with integrated Case Management, Employment Services (with 30+ employer partners and an Employment Advisory Board via Job Club), Community-Based Follow-Up Services for 6-12 months post-exit, and Behavioral Health Services introduced in 2020. Families access services exclusively through the Cuyahoga County Coordinated Intake system operated by Frontline Services, and all services are provided free of charge. Underlying capabilities include a supported employment methodology, individualized case management, and trauma-informed support infrastructure, with operating support drawn from 60+ host and support congregations providing meals and overnight accommodations.

Revenue is generated entirely through donations and grants rather than fees. Stream components include one-time charitable donations, the P.R.O.M.I.S.E. monthly recurring donor membership, peer-to-peer fundraising campaigns, and in-kind donations. Go-to-market is community-led: awareness is built through events (e.g., BOO at the BREW at Goldhorn Brewery), a quarterly email newsletter, the organizer's website, and word-of-mouth within the interfaith and employer partner networks. The organization is governed by a Board of Directors led by President Nicholas Doljac and operates under Executive Director Jacqueline Salter (EMBA, MFT, PCC-S), with no venture capital, private equity, or institutional investment ownership.

Name

Family Promise of Greater Cleveland

Legal name

Family Promise of Greater Cleveland

Website

https://familypromisecle.org

Company type

Private

Founded year

2011

Operating status

Operating

Headcount range

11–50 employees

Short description

Family Promise of Greater Cleveland is a 501(c)(3) nonprofit providing temporary housing, case management, employment services, and trauma-informed care to homeless families with children in Greater Cleveland, accessed exclusively through Cuyahoga County Coordinated Intake and funded by donations.

Ownership category

akta.pro rank

Product category

Homeless and Family Social Services

NAICS

Temporary Shelters (624221), Community Housing Services (62422)

SIC

Services-Social Services (8300)

akta.pro primary industry

Homelessness Prevention, Shelter & Supportive Housing Services (BPAIANAC)

akta.pro secondary industry

Housing Assistance & Homeless Services (BPAGAEAB)

Keywords

• Homeless family services
• Temporary housing shelter
• Case management services
• Employment support services
• Trauma-informed care

Headquarters

HQ city

Cleveland

HQ country

United States

HQ region

North America

Offices1 record

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Infrastructure, Others, Marketing or Sales

Revenue model

1. Donations: Charitable donations from individuals, organizations, and community groups fund operations. Donations are accepted Monday-Friday, 10am-4pm at the facility.
2. P.R.O.M.I.S.E. Monthly Membership: Monthly subscription program where donors pledge recurring donations. Members commit to participate in monthly donations, remember families, educate others, make their promise known, inspire others, engage on social media, and advocate for the homeless.
3. Peer-to-Peer (P2P) Fundraising: Individual supporters create personalized fundraising campaigns reaching out to family, friends, and colleagues through email and social media. Campaigns typically run two weeks and raise hundreds to thousands of dollars.
4. In-Kind Donations: Acceptance of physical goods including cleaning supplies, household products, baby/child supplies, and gift cards from Walmart, Target, Amazon, Giant Eagle, Dave's Super Market, and Sav A Lot.

Pricing tiers

Go-to-market motion1 record

Distribution channels3 records

Marketing channels7 records

Core offering

Family Promise of Greater Cleveland provides free temporary housing (14 apartments, average 90-day stay) for homeless families with children, integrated with individualized case management, employment preparation and placement services, behavioral health support, and 6–12 months of community-based follow-up services after families transition to permanent housing. All services are delivered through a trauma-informed Sanctuary Model and are accessed at no cost via the Cuyahoga County Coordinated Intake referral system.

Product overview

Family Promise of Greater Cleveland operates as a unified social services organization offering a coordinated portfolio of programs for homeless families. The core service delivery consists of Temporary Housing with integrated Case Management, Employment Services, and Community-Based Follow-Up Services, all delivered through a trauma-informed framework called The Sanctuary Model. These core programs are supplemented by behavioral health services and donor engagement programs including the P.R.O.M.I.S.E. membership (monthly giving) and Peer-to-Peer fundraising campaigns. Together, these offerings provide a continuum of care from emergency shelter through long-term stability.

Differentiator

Problem solved

Functional benefit

Products and services

• Temporary Housing and Case Management Services Free temporary housing for homeless families for an average 90-day stay, with case managers who develop individualized service plans addressing housing search, employment, benefits eligibility, childcare, mental health, life skills, and legal assistance. Families at the 14-apartment shelter facility are referred through the Cuyahoga County Coordinated Intake system.
• Employment Services Client-driven employment preparation, placement, and retention services based on the evidence-based supported employment model, with relationships with 30+ employer partners and an Employment Advisory Board. Includes Job Club programming for job readiness and retention support.
• Community-Based Follow-Up Services 6–12 months of post-exit support for families transitioning to permanent housing, including in-home visits, budgeting assistance, community resource linkage, benefits assistance, and financial emergency support to reduce repeat homelessness.
• Sanctuary Model (Trauma-Informed Care) Trauma-informed organizational approach built on four pillars: Trauma Theory, the S.E.L.F. Framework (Safety, Emotions, Loss, Future), the Seven Commitments, and Sanctuary Tools. Developed by The Sanctuary Institute and implemented to create a safe and healing environment for families and staff.
• Behavioral Health Services Mental health and behavioral support services provided to families experiencing homelessness, integrated with the trauma-informed Sanctuary Model.
• P.R.O.M.I.S.E. Monthly Donor Membership Monthly donor subscription program where members choose their own recurring gift amount and receive recognition, shelter tour opportunities, and engage in advocacy activities. Members commit to participate in monthly donations, remember families, educate others, make their promise known, inspire others, engage on social media, and advocate for the homeless.
• Peer-to-Peer (P2P) Fundraising Do-it-yourself fundraising program that allows supporters to create personalized fundraising campaigns reaching out to family, friends, and colleagues via email and social media to raise funds for Family Promise.

Quantifiable outcome

• Helps over 100 homeless families each year secure independent housing
• +3 more outcomes

Named customers1 record

Segments3 records

Ideal customer profiles3 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature4 records

Partnerships

Seven partnerships are on record, tiered core and minor.

• National Family PromisecoreStrategic or Co-development PartnerFamily Promise of Greater Cleveland is an affiliate of National Family Promise, a network of more than 200 independently operated nonprofit organizations across the United States dedicated to serving families experiencing homelessness. While each affiliate is a separate 501(c)(3) organization, all are connected through shared research, best practices, advocacy, and policy leadership that strengthen collective impact for families nationwide.
• Cuyahoga County Continuum of CarecoreStrategic or Co-development PartnerActive local partner in the Cuyahoga County Continuum of Care, working collaboratively with the Office of Homeless Services, the community's Coordinated Intake system, and other providers committed to preventing and ending homelessness for individuals and families across Greater Cleveland.
• Cuyahoga County Coordinated Intake (Frontline Services)coreChannel Partner/ Reseller/ DistributorFamilies access Family Promise services exclusively through the community's Coordinated Intake system operated by Frontline Services. CI staff screen families and make referrals to ensure each family is served as quickly as possible.
• 30+ Employer PartnerscoreStrategic or Co-development PartnerFamily Promise has built relationships with more than 30 employer partners to connect clients with employment opportunities. The Employment Advisory Board includes volunteers representing several employers along with Board members, agency staff, and former clients to oversee Job Club and assist clients to prepare for, obtain, and retain jobs.
• Host and Support Congregations (60+)coreStrategic or Co-development PartnerNetwork of over 60 churches and synagogues serve as host and support congregations providing meals and overnight accommodations to homeless families throughout the community. Started with Interfaith Hospitality Network in July 1998.
• Catholic Diocese of ClevelandminorStrategic or Co-development PartnerIn 1992, founders of New Life Community purchased the St. Cecelia's Parish School building for $1 from the Catholic Diocese of Cleveland, and raised money to renovate it into 14 apartments with offices and program space.
• The Sanctuary InstitutecoreStrategic or Co-development PartnerFamily Promise is committed to implementing the Sanctuary Model developed by The Sanctuary Institute. The Institute provides training, certification, and support for organizations implementing trauma-informed care practices.

Scale indicators6 records

Recent moves9 records

Expansion highlights5 records

Direct peers

• YWCA Greater Cleveland: Provides emergency housing, domestic violence shelter, and supportive services to women and families in Greater Cleveland. Comparable in delivering free housing plus case management to vulnerable families in the same service area.
• Family Promise of Northeast Indiana: Direct sister affiliate within the National Family Promise network. Operates the same temporary-housing-plus-case-management-plus-employment model for homeless families in its own region — making it the closest apples-to-apples comparable.
• FrontLine Service: Operates Cuyahoga County's Coordinated Intake system that feeds families into Family Promise and runs emergency shelter, mental health, and supportive housing programs in the same region. Directly comparable as a homelessness services provider serving the same client base.
• Emerald Development and Economic Network (EDEN): Cleveland-based nonprofit providing housing and supportive services to homeless and low-income families and individuals. Operates similar temporary-to-permanent housing pathways for vulnerable populations in the same geographic market.
• Lutheran Metropolitan Ministry: Cleveland-based faith-affiliated nonprofit providing shelter, supportive housing, employment services, and reentry programming. Closely comparable in mission, faith-rooted service model, and family/individual homelessness focus.

Others

• United Way of Greater Cleveland: Regional funder that underwrites many of the same homelessness and family stability agencies in Cleveland. Comparable as an ecosystem stakeholder but primarily operates as a grantmaker rather than a direct service provider.
• Coalition on Homelessness and Housing in Ohio (COHHIO): Statewide advocacy and training association for homelessness and housing providers in Ohio. Comparable in its family-homelessness mission focus, but functions as an advocacy/training umbrella rather than a direct service operator.

Regional players

• Cuyahoga County Office of Homeless Services: Government entity that funds and coordinates homelessness response across Cuyahoga County. Comparable as a regional ecosystem shaper, but operates at the system/funding level rather than as a direct shelter operator.

Broad incumbents

• Sisters of Charity Foundation of Cleveland: Cleveland-area foundation focused on family homelessness, with grantmaking and direct programs supporting family stability. Comparable in target population (homeless families) and geographic focus, but functions primarily as funder/convener rather than direct service operator.
• Catholic Charities Diocese of Cleveland: Large regional social services provider offering emergency assistance, family services, housing support, and case management. Comparable as a comprehensive social safety net provider, but with much broader service scope across multiple counties and populations.

Market position

Strengths4 records

Weaknesses4 records

Competitive moat4 records

Key risks5 records

Key highlights7 records

Customer concentration

• Facebookfacebook.com/familypromisecle
• LinkedInlinkedin.com/company/family-promise-of-greater-cleveland

Revenue estimate

Valuation estimate

Number of profiles

Profiles20 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Family Promise of Greater Cleveland