Hakisa

What Hakisa does

Hakisa is a French-German SaaS company that operates a white-label Community Engagement Management (CEM) platform targeted at welfare organizations, municipalities, housing providers, and churches across the DACH and French markets. Founded in 2011 and headquartered in Strasbourg with a German subsidiary in Munich (Hakisa GmbH, HRB 302592), the company enables operators to deploy branded digital community platforms featuring private social networking (messaging, video calls, calendars, photo albums), content modules (articles, forums, events, surveys), service directories, and IoT alarm integration for assistive technology such as sensors, fall detectors, and pill dispensers. The core product, HAKISA Community, is complemented by HAKISA Payment, a digital payment solution developed in cooperation with Mastercard that enables welfare organizations and NGOs to digitize cash disbursement workflows via Business Debit Mastercard cards with integrated expense and ERP accounting.

Name

Hakisa

Legal name

Hakisa SAS

Website

https://hakisa.com

Company type

Private

Founded year

2011

Operating status

Operating

Headcount range

11–50 employees

Short description

Hakisa is a French-German SaaS provider of a white-label Community Engagement Management platform serving welfare organizations, municipalities, housing providers, and NGOs across DACH and France, with an integrated IoT alarm system and a Mastercard-powered payment module.

Ownership category

akta.pro rank

Product category

Community Engagement Management (CEM) Software / Social Welfare SaaS

NAICS

Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services (518), Web Search Portals, Libraries, Archives, and Other Information Services (519), Community Food and Housing, and Emergency and Other Relief Services (6242)

SIC

Services-Computer Programming, Data Processing, Etc. (7370), Services-Management Services (8741), Services-Facilities Support Management Services (8744)

akta.pro primary industry

Managed Workplace Services (DaaS/Workplace-as-a-Service) (BPAEAIAA)

akta.pro secondary industries

Homeowners Association (HOA) Management (BPAJAHAB), Patient Engagement, Education & Messaging Platforms (portal/CRM integrated) (HLALABAJ)

Keywords

• Community engagement management
• White-label community platform
• Neighborhood management software
• Social welfare SaaS
• Payment digitization solutions

Headquarters

HQ city

Strasbourg

HQ country

France

HQ region

Europe

Offices3 records

Markets served

GTM type

B2B

Offering type

Software

Cost components

Personnel, Technology or R&D, Infrastructure, Operations, Marketing or Sales

Revenue model

1. SaaS Platform Subscription: Monthly or annual subscription model with pricing that is strongly degressive according to the number of users. Includes platform setup cost, training, and ongoing access to the Hakisa technology.
2. Platform Implementation Services: One-time setup and training costs included in the initial platform deployment. Includes strategy development, business model design, and implementation support.
3. Payment Solutions (Mastercard): Digital payment processing services for welfare organizations and NGOs enabling cashless transactions and automated accounting workflows.

Pricing tiers

Go-to-market motion2 records

Distribution channels2 records

Marketing channels4 records

Core offering

Hakisa provides HAKISA Community, a configurable white-label SaaS platform for Community Engagement Management (CEM) that enables organizations to operate branded neighborhood/community portals with integrated content tools (articles, forums, events, surveys), private social networking features (messaging, video calls, calendars, photo albums), service directories, and IoT-based alarm management for senior and assisted-living applications. The HAKISA Payment add-on, co-developed with Mastercard, digitizes cash handling for welfare organizations via Business Debit Mastercard with expense and ERP workflow integration. The platform is sold to housing providers, municipalities, churches, welfare organizations, and healthcare providers across the DACH region and France.

Product overview

HAKISA is a modular digital service platform ecosystem designed for community engagement management (CEM). The core product is the HAKISA Community platform, a configurable white-label solution enabling operators to build branded platforms with integrated community management, content tools, private social networking, and service modules. The HAKISA Payment module extends the platform with Mastercard-powered digital payment and expense management capabilities. The platform targets housing operators, municipalities, healthcare providers, and NGOs, supporting German, English, and French languages, and can be accessed via web browsers, Progressive Web App, or mobile devices.

Differentiator

Problem solved

Functional benefit

Brands

• HubOn: Free Android mobile app for push notifications on the Hakisa platform, available on Google Play Store.
• HAKISA Payment

Products and services

• HAKISA Community Configurable white-label SaaS platform for Community Engagement Management (CEM) enabling operators (housing providers, municipalities, welfare organizations, churches, healthcare providers) to run branded community and neighborhood portals with community management, content tools (articles, forums, events, surveys), private social networking (messaging, video calls, calendars, photo albums), service directories, and IoT alarm integration. Multi-language (DE/EN/FR), accessible to non-digital-native users including seniors.
• HAKISA Payment Digital payment module for welfare organizations and NGOs developed in partnership with Mastercard, enabling full digitization of cash handling. Includes Business Debit Mastercard for staff and clients, a smartphone app for receipt digitization and expense workflows, central card permission and budget management, and ERP/accounting system integration via prepared dataset import.

Quantifiable outcome

• Cost reduction of 8 to 10 times compared to specialized intranet IT solutions

Named customers6 records

Segments5 records

Ideal customer profiles3 records

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration2 records

Feature9 records

Partnerships

Six partnerships are on record, tiered core, flagship and minor.

• MastercardcoreStrategic or Co-development PartnerStrategic partnership enabling Hakisa to offer Business Debit Mastercard solutions to welfare organizations and NGOs. The collaboration provides complete cash digitization for social welfare organizations with integrated receipt management, expense workflows, and ERP accounting integration. Hakisa and Mastercard developed a smart payment solution specifically designed for social economy entities.
• DFKI (German Research Center for Artificial Intelligence)flagshipStrategic or Co-development PartnerCollaborated on multiple BMWi-funded research projects including charge4C (IKT for Elektromobilität III) and SUITE (intelligent adaptive assistance services based on smart meter data). DFKI provides leading-edge research in AI and software technologies for Hakisa's platform development.
• Stadtwerke SaarlouiscoreImplementation/ SI/ Consulting PartnerCity utility company that partnered with Hakisa to develop the citizen platform MeinSaarlouis360, digitally connecting citizens with local businesses during the COVID-19 crisis. Deployed within weeks as a joint initiative with the city, retail association, and Hakisa.
• VonoviacoreStrategic or Co-development PartnerGermany's largest housing company with 397,000 apartments, partnered on the SUITE research project. Collaboration focuses on developing intelligent services for senior tenants enabling longer independent living through smart home and building automation integration.
• Institut für Kommunikationstechnik (IKT), FH DortmundminorStrategic or Co-development PartnerResearch institute working on digital life technologies and intelligent services in Smart Home/Smart City contexts. Partner in SUITE project contributing signal processing algorithms and data aggregation expertise.
• Local HerominorGTM or Marketing PartnerCity voucher platform integrated with MeinSaarlouis360 citizen platform enabling citizens to purchase Saarlouiser Stadtgutscheine and support local retail through the Stadtwerke Saarlouis initiative.

Scale indicators7 records

Recent moves6 records

Expansion highlights6 records

Direct peers

• Hivebrite: Hivebrite offers a white-label community management SaaS platform for organizations to build branded communities. Comparable to Hakisa in configurable community-building, multi-tenant SaaS delivery, and vertical-specific deployments (nonprofits, alumni, associations).
• Beekeeper: Beekeeper provides a frontline-worker communication and community platform widely adopted by healthcare, hospitality, and nonprofit employers. Comparable in non-desk-worker accessibility focus and white-label community use cases overlapping with Hakisa's senior and welfare segments.
• Khoros: Khoros (formed from Lithium + Spredfast) is a community and engagement platform serving brands, governments, and regulated industries. Comparable as a multi-tenant community SaaS with vertical-specific deployments and analytics.
• Staffbase: Staffbase (acquired Haiilo/Coyo) is a leading employee-experience and community platform used by enterprises, public-sector bodies, and large organizations across Europe. Direct comparable as a white-label communication and engagement platform with overlapping welfare, municipal, and housing-sector customers.

Others

• Hetzner Online: Hetzner is a German hosting and cloud infrastructure provider. Relevant as an adjacent infrastructure vendor used by many European SaaS companies, including as an alternative to AWS for German data-residency-compliant hosting.

Emerging players

• Discourse: Discourse provides open-source community forum and discussion software used by organizations for member engagement. Comparable as community-management infrastructure, though less verticalized than Hakisa's welfare/municipal focus.
• Bevy: Bevy is a community-as-a-service platform focused on event-driven and member-based communities. Comparable for white-label community SaaS mechanics and vertical customization, though primarily event-led rather than welfare/senior-led.

Regional players

• CareOS / Liviso: Liviso (and adjacent senior-living technology vendors) provides digital platforms for senior housing operators in Europe. Comparable as a regional peer focused on the senior-care housing vertical that Hakisa addresses with its IoT-integrated community modules.

Broad incumbents

• Workplace from Meta: Meta's Workplace is a broad-incumbent enterprise community and collaboration platform. While much larger and horizontal, it competes for the same organizational community-engagement budget pool as Hakisa among welfare and housing-sector customers.
• Microsoft Viva / Teams: Microsoft Viva (and Teams) provides enterprise community, engagement, and knowledge tools deeply embedded in the Microsoft 365 stack used widely by European municipalities and large NGOs. A broad incumbent competing for the same digital-workplace budget.

Market position

Strengths4 records

Weaknesses4 records

Competitive moat4 records

Key risks5 records

Key highlights6 records

Customer concentration

• Xx.com/HakisaTeam
• Facebookfacebook.com/Hakisa.fr

Compliance1 record

Revenue estimate

Valuation estimate

Number of profiles

Profiles3 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Hakisa