What Level Home Services does

Level Home Services, operating under the Horizon Services brand, is a residential home services company providing HVAC, plumbing, electrical, and indoor air quality services to homeowners across Delaware, Pennsylvania, Maryland, and New Jersey, with contractor licensing also extending into North Carolina. The firm has been operating for approximately 40 years, services 644,341+ customer interactions annually, and carries multi-trade state licenses across HVAC, plumbing, and electrical work. Core deliverables include AC and heating repair, replacement, and maintenance; full-scope plumbing (drain, water heater, gas lines, leak detection, sump pump, backflow testing); electrical repair, panel upgrades, EV charger installation, and generators; plus an indoor air quality add-on and a 24/7 emergency response line with no after-hours fees.

The business model is direct-to-consumer, quote-based, and transaction-driven: customers self-identify via a zip-code service area tool on the website or call a toll-free line (800-642-4419), and a company-owned fleet of uniformed, background-checked, fully licensed technicians delivers on-site service with same-day response and next-day installation. Pricing is job-scoped rather than time-based, with upfront estimates and no emergency fees; larger HVAC system purchases can be financed through a GreenSky consumer loan program at 9.99% APR over 15-year terms. A Comfort360 membership program overlays recurring maintenance onto the otherwise one-time service mix. Underlying technology is described as standard HVAC, plumbing, and electrical trade equipment with no proprietary platforms disclosed.

Marketing and distribution operate as a regional D2C motion with a multi-channel digital stack — website, local SEO, and active profiles on Facebook, X, Instagram, YouTube, and LinkedIn — feeding into phone- and web-based booking. The company holds credentials including a 6x Angi Super Service Award for HVAC and an A+ Better Business Bureau rating, and is structured as a privately held Delaware LLC with no disclosed investors, parent company, or external funding.

Name

Level Home Services

Legal name

Horizon Services, LLC

Website

https://levelhomeservices.com

Company type

Private

Founded year

1972

Operating status

Operating

Headcount range

11–50 employees

Short description

Level Home Services, operating as Horizon Services, is a private residential HVAC, plumbing, and electrical services company serving homeowners in Delaware, Pennsylvania, Maryland, New Jersey, and North Carolina with same-day service and 24/7 emergency response.

Ownership category

akta.pro rank

Headquarters

HQ city

Havre De Grace

HQ country

United States

HQ region

North America

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Marketing or Sales, Supply Chain, Infrastructure

Revenue model

1. HVAC Services: Air conditioning and heating repair, replacement, and maintenance services. Revenue generated from service calls, part replacements, and full system installations. Includes emergency HVAC services available 24/7.
2. Plumbing Services: Full-service plumbing including repair, drain services, water heater services, fixture installation, piping, leak detection, gas lines, water treatment, well pump, sump pump, and backflow testing. Revenue from service fees and material/parts sales.
3. Electrical Services: Electrical repair, installation, panel upgrades, wiring, device/fixture installation, EV charger installation, generators, and inspections. Revenue from labor services and equipment/material sales.
4. Indoor Air Quality Services: Air filtration and airflow improvement services to address indoor air quality concerns including allergies and stale air.
5. Financing Services: Partnered with GreenSky to offer consumer financing options for qualifying purchases, enabling customers to finance HVAC system purchases at 9.99% APR for 15-year terms.

Pricing tiers

Go-to-market motion1 record

Distribution channels3 records

Marketing channels4 records

Core offering

Level Home Services is a residential home services company that delivers HVAC (air conditioning and heating), plumbing, and electrical services directly to homeowners. Services include repair, replacement, maintenance, full system installations, upgrades, indoor air quality improvements, and 24/7 emergency response across Mid-Atlantic service areas. The company also offers the Comfort360 membership maintenance program and consumer financing through GreenSky.

Product overview

Horizon Services is a full-service home services company offering a unified portfolio of HVAC, plumbing, and electrical services. The core product suite includes four main service categories: Air Conditioning Services (repair, replacement, maintenance, systems, upgrades), Heating Services (repair, replacement, maintenance, systems), Plumbing Services (repair, drains, water/sewer, water heaters, fixtures, piping, leak detection, gas lines, water treatment, pumps, backflow prevention), and Electrical Services (repair, installation, panels, wiring, EV chargers, generators, inspections). Add-on modules include Indoor Air Quality services, Emergency Services available 24/7, Comfort360 Membership for ongoing maintenance, and Financing Options through GreenSky. The company serves residential customers in Delaware, Pennsylvania, Maryland, and New Jersey with same-day service and next-day installation options.

Differentiator

Problem solved

Functional benefit

Products and services

• Air Conditioning Services Comprehensive residential air conditioning services including AC repair, replacement, maintenance, system installations, upgrades, accessories, and emergency AC services for homeowners.
• Heating Services Full range of residential heating services including repair, replacement, maintenance, system installations, upgrades, and emergency heating services to keep homes warm.
• Plumbing Services Complete residential plumbing solutions including repair, drain services, water and sewer services, water heater services, fixture repair and installation, piping and repiping, leak detection, gas lines, water treatment, well pump services, sump pump services, backflow testing and prevention, and emergency plumbing services.
• Electrical Services Comprehensive residential electrical services including repair, installation, electrical panels and circuit breakers, remodeling, wiring, devices and fixtures, EV charger installation, generators, electrical inspections, and emergency electrical services.
• Indoor Air Quality Services Indoor air quality solutions to improve filtration and airflow, helping homes feel fresher and healthier for residents with allergies or air quality concerns.
• Emergency Services 24/7 emergency response services for urgent HVAC, plumbing, and electrical issues including no heat, no AC, and water damage situations, available nights, weekends, and holidays at no extra cost.
• Comfort360 Membership Membership program offering ongoing maintenance and comfort benefits for subscribers.
• Financing Options Financing available through GreenSky consumer loan program for qualifying purchases including HVAC systems, with terms based on creditworthiness and product eligibility.

Quantifiable outcome

• 6x Angi Super Service Award winner for HVAC services
• +1 more outcomes

Segments1 record

Ideal customer profiles1 record

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Scale indicators5 records

Recent moves5 records

Expansion highlights4 records

Direct peers

• Len The Plumber: Mid-Atlantic residential plumbing, drain, heating, and cooling services company serving Maryland, Delaware, Pennsylvania, Virginia, and DC. Direct geographic and service overlap with Level Home Services in the Mid-Atlantic market.
• Michael & Son Services: Mid-Atlantic residential HVAC, plumbing, and electrical services provider operating in Virginia, Maryland, DC, and North Carolina. Same three-trade model and same regional footprint as Level Home Services.
• HomeServ Pro: Multi-state residential HVAC, plumbing, and electrical services company with operations in the Mid-Atlantic and Southeast. Comparable three-trade bundle and direct-to-consumer service model.
• Service Legends: Regional residential HVAC, plumbing, and electrical services company operating in the Midwest. Similar three-trade service portfolio and direct-to-consumer go-to-market motion.

Broad incumbents

• One Hour Heating & Air Conditioning: National HVAC franchise under Neighborly with 300+ locations focused on residential heating, cooling, and indoor air quality. Comparable service portfolio but franchise-based operating model.
• Roto-Rooter: Largest residential and commercial plumbing, drain cleaning, and water cleanup services provider in North America. Overlaps with Level Home Services' plumbing and drain service lines but operates at much larger national scale.
• Benjamin Franklin Plumbing: National residential plumbing franchise under Neighborly with 200+ locations. Overlaps with Level Home Services' plumbing service line and shares the on-time guarantee and upfront pricing positioning.
• Mr. Rooter Plumbing: National plumbing franchise brand under Neighborly with 200+ locations offering residential plumbing, drain, and HVAC services. Comparable direct-to-consumer service model with broader geographic reach.
• Aire Serv: National HVAC franchise under Neighborly with 200+ locations offering residential heating, cooling, and indoor air quality services. Directly competes in the same HVAC service category.

Emerging players

• Cooltoday: Regional residential HVAC, plumbing, and electrical services provider in the Southeast US with roll-up growth strategy. Comparable three-trade service model and PE-backed expansion trajectory.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat4 records

Key risks5 records

Key highlights6 records

Customer concentration

• Xx.com/LevelHeating
• YouTubeyoutube.com/user/HorizSvcs
• Facebookfacebook.com/LevelHeatingandAirConditioning
• LinkedInlinkedin.com/company/level-home-services
• Instagraminstagram.com/horizonservices

Compliance3 records

Revenue estimate

Valuation estimate

Number of profiles

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Level Home Services