Aroostook Regional Transportation System

What Aroostook Regional Transportation System does

Aroostook Regional Transportation System, Inc. (ARTS) is a 501(c)(3) non-profit organization founded in 1979 and headquartered at 24 Houlton Road, Presque Isle, Maine. It provides demand-response, door-to-door transportation services across all towns in Aroostook County plus Patten and Stacyville in Penobscot County and Danforth in Washington County. The organization operates a fleet of ADA-accessible vehicles, including general public buses, special service trip vans, and school and day program buses, and runs one fixed-route service, the Star City Connector, on Saturdays in Presque Isle. Service is delivered through phone-based scheduling (a day in advance) supplemented by agency-driven bookings.

ARTS serves four primary customer segments: the general public (medical appointments, shopping, errands), elderly individuals (discounted fares and Area Agency on Aging contracts), individuals with disabilities (ADA-accessible vehicles, personal care attendant accommodation), and low-income adults (DHHS-funded subsidized trips). Specialized programs include Cancer Transportation Assistance, Child Protective Transportation for DHHS-referred family reunification meetings, Central Aroostook Association day program transport, and the Aroostook Workforce Connector for employment-related travel.

Revenue is generated through three streams: government grants from the Maine Department of Transportation (MDOT) and Federal Transit Administration (FTA) as the primary funding base; passenger fares ranging from $1 (Star City Connector) to $3-$12 for in-town and out-of-town demand-response rides, with discounts for seniors over 60, children under 12, veterans, and people with disabilities; and agency contracts with ModivCare (the MaineCare non-emergency medical transportation broker), Maine DHHS, Aroostook Area Agency on Aging, and Central Aroostook Association, under which rides are provided at no charge to eligible individuals. Go-to-market is sales-led and relationship-driven, relying on community referrals, partner outreach, and a Facebook page plus an informational website rather than paid acquisition.

Name

Aroostook Regional Transportation System

Legal name

Aroostook Regional Transportation System, Inc.

Website

https://aroostooktransportation.org

Company type

Private

Founded year

1979

Operating status

Operating

Headcount range

11–50 employees

Short description

Aroostook Regional Transportation System is a 501(c)(3) non-profit founded in 1979 that provides ADA-accessible, demand-response door-to-door transportation across Aroostook County, Maine, serving the general public, elderly, disabled, and low-income riders through government grants, agency contracts, and passenger fares.

Ownership category

akta.pro rank

Product category

Rural Public Transportation

NAICS

Special Needs Transportation (485991), Services for the Elderly and Persons with Disabilities (624120)

SIC

Transportation Services (4700)

akta.pro primary industry

Community & Senior Transportation Shuttles (Dial-a-Ride, Non-ADA) (TLAFAJAI)

akta.pro secondary industries

Errand, Shopping & Personal Appointment Escort (HSABAOAF), Senior & Assisted-Living Demand-Responsive Transport (THAIAHAE), Transportation & Errands (Non-Emergency) (HLADAGAF)

Keywords

• Demand-response transit
• Non-emergency medical transportation
• ADA-accessible paratransit
• Rural public transportation
• Door-to-door transit services

Headquarters

HQ city

Presque Isle

HQ country

United States

HQ region

North America

Offices1 record

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Infrastructure, Supply Chain, Others

Revenue model

1. Government Grants: Primary funding from grants awarded by Maine Department of Transportation (MDOT) and Federal Transit Administration (FTA). These grants support the core transportation operations and capital investments.
2. Passenger Fares: Fare revenue from general public riders, seniors, low-income individuals, and persons with disabilities. Fares range from $3 to $12 based on location and distance, with discounted rates for eligible populations.
3. Agency Contracts: Contracts with ModivCare (MaineCare Non-Emergency Transportation Broker), Maine Department of Health and Human Services, Central Aroostook Association, and Aroostook Area Agency on Aging to provide transportation services for eligible individuals at no charge to passengers.

Pricing tiers

Go-to-market motion1 record

Distribution channels3 records

Marketing channels4 records

Core offering

ARTS provides demand-response, door-to-door public transportation services across Aroostook County, Maine, plus parts of Penobscot and Washington Counties, using an ADA-accessible fleet. Services cover medical appointments, shopping, errands, day programs, workforce travel, and a Saturday fixed-route shuttle in Presque Isle, with fares subsidized for seniors, disabled, low-income, and veteran riders.

Product overview

Aroostook Regional Transportation System (ARTS) is a 501c3 non-profit organization founded in 1979 that provides demand-response door-to-door transportation services. The organization operates a fleet of ADA-accessible vehicles including general public buses, special service trip vans, and school/day program buses. Services span multiple categories: core Public Transportation/On-Demand Rides for the general public; specialized services including Cancer Transportation Assistance, Medical Appointments Transportation, Shopping and Errands Transportation, Child Protective Transportation, Central Aroostook Association Transportation, Adult Services Transportation, and Low Income Transportation. Fixed route offerings include the Star City Connector in Presque Isle and regional routes covering Southern, Northern, and Central Aroostook areas, plus the Aroostook Workforce Connector. The service operates Monday through Friday, 52 weeks a year, excluding holidays.

Differentiator

Problem solved

Functional benefit

Products and services

• Public Transportation / On-Demand Rides

Quantifiable outcome

• Founded in 1979 - 45+ years of continuous service

Named customers5 records

Segments5 records

Ideal customer profiles5 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature1 record

Partnerships

Five partnerships are on record, tiered core, major and minor.

• ModivCare (MaineCare Non-Emergency Transportation Broker)coreStrategic or Co-development PartnerMaineCare's contracted broker for non-emergency medical transportation. Coordinates and books rides for MaineCare members through ARTS services.
• Maine Department of Health and Human ServicescoreStrategic or Co-development PartnerState agency with contracted agreement for transportation services to low-income qualified individuals and Child Protective Services family reunification meetings.
• Central Aroostook AssociationcoreStrategic or Co-development PartnerHuman services organization providing referrals for transportation to day programs for individuals with developmental and physical disabilities. Services funded through MaineCare or the association.
• Aroostook Area Agency on AgingmajorStrategic or Co-development PartnerArea Agency on Aging contracts with ARTS to provide transportation services for elderly individuals at no charge to seniors through contracted rate.
• Local Schools and Educational InstitutionsminorChannel Partner/ Reseller/ DistributorContracts with local schools to extend transportation reach and ensure accessibility for school-related transportation needs.

Scale indicators2 records

Recent moves5 records

Expansion highlights3 records

Direct peers

• Community Concepts: Maine Community Action Program serving Oxford, Androscoggin, and Franklin Counties with transportation and family services. Comparable as a peer Maine nonprofit transit operator targeting elderly, disabled, and low-income populations through similar FTA Section 5311 and MaineCare funding channels.
• Washington Hancock Community Agency (WHCA): Maine Community Action Program operating rural transit and NEMT services in Washington and Hancock Counties. Directly comparable to ARTS as a 501(c)(3) nonprofit rural transit operator funded through MDOT, FTA, and MaineCare contracts serving an adjacent and demographically similar region of eastern Maine.
• Kennebec Valley Community Action Program (KVCAP): Maine community action agency operating Kennebec Valley Transit (KVT) and non-emergency transportation services across central Maine. Directly comparable as a Maine-based 501(c)(3) nonprofit providing ADA-accessible demand-response and fixed-route transit to the same Medicaid, elderly, and disabled populations under the same funding mechanisms.
• Aroostook Area Agency on Aging: Area Agency on Aging serving Aroostook County that contracts ARTS for senior transportation. Directly comparable as an elder-services organization in the same geography whose funding model (Older Americans Act, state aging grants) overlaps with ARTS' senior transportation programs.
• Penquis CAP: Maine Community Action Program serving Penobscot, Piscataquis, and Knox Counties with transportation, energy assistance, and family services. Closely comparable as a fellow Maine 501(c)(3) community action agency providing demand-response transit to elderly, disabled, and low-income residents under similar FTA/MaineCare funding structures.

Broad incumbents

• ModivCare: National non-emergency medical transportation (NEMT) broker and broader healthcare services company that contracts MaineCare rides to ARTS. Comparable as the upstream broker and a much larger incumbent that defines the same NEMT contract structure ARTS operates under.
• MTM (Medical Transportation Management): One of the largest U.S. NEMT brokers managing Medicaid and Medicare transportation across multiple states. Directly comparable as a competing/parallel NEMT coordinator with which ARTS' agency partners contract, operating at vastly larger scale but in the same Medicaid NEMT category.

Emerging players

• LogistiCare (now ModivCare): Predecessor brand to ModivCare operating in the NEMT brokerage space; included separately to reflect the MaineCare broker relationship structure through which ARTS receives Medicaid ride referrals.

Regional players

• Bangor Area Comprehensive Transportation System (BACTS): Metropolitan planning organization and transit coordination entity serving the greater Bangor region in central Maine. Comparable as a regional transit planning/coordinating body that ARTS could partner with or face regional competition from, operating under the same MDOT and FTA framework.
• Citylink (Lewiston-Auburn): Public transit system serving Lewiston and Auburn, Maine with fixed-route and ADA paratransit services. Comparable as a Maine transit provider operating ADA paratransit demand-response service under FTA and MDOT funding, though serving an urban rather than rural geography.

Market position

Strengths4 records

Weaknesses5 records

Competitive moat4 records

Key risks5 records

Key highlights6 records

Customer concentration

• Facebookfacebook.com/Aroostook-Regional-Transportation-System-Inc-100608494802607

Compliance1 record

Revenue estimate

Valuation estimate

Number of profiles

Profiles9 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Aroostook Regional Transportation System