Personal Touch Property Management

What Personal Touch Property Management does

Personal Touch Property Management is a privately held, services-only homeowners association (HOA) management firm headquartered in Hopkins, Minnesota. Founded in 2013, the company targets single-family, townhome, and condominium associations in the U.S. Midwest, providing the full operating back office of an HOA: financial administration (assessment billing, collections, delinquency processing, budgeting, accounting, audit/tax support), administrative services (records, correspondence, meeting coordination), and property oversight (inspections, contractor supervision, service request routing, emergency response). The company is deliberately scoped to management only — it does not perform maintenance, grounds, or construction work, and is not affiliated with any contractors — on the stated grounds that bundled services create a conflict of interest.

The technology surface is intentionally thin. There is no native mobile app, no published APIs or SDKs, and no proprietary software platform; the primary digital touchpoint is a static corporate website (ptouch.net) hosting proposal-request forms, ACH debit authorization PDFs, and disclosure request workflows. Operational scale signals indicate an owner-operated firm with 1–10 employees, no disclosed revenue, no funding rounds, and no parent entity. Revenue is generated through recurring, quote-based management fees charged annually to HOA boards, with ancillary transactional fees (e.g., $5 per house for delinquency notices, $300 for resale disclosure packages). US Bank lockbox services are used to automate assessment collection.

The go-to-market is sales-led and relationship-driven, anchored on a website-based proposal request form and referrals from real estate professionals. Distribution is regional rather than multi-market, with no evidence of geographic expansion, new vertical entry, or product launches beyond the existing service catalog. Third-party validation is limited to a 2025 Obligo Renter's Trust Award.

Name

Personal Touch Property Management

Legal name

Personal Touch Property Management

Website

https://ptouch.net

Company type

Private

Founded year

2013

Operating status

Operating

Headcount range

1–10 employees

Short description

Personal Touch Property Management is a privately held, services-only HOA management firm in Hopkins, Minnesota that provides financial, administrative, and property oversight services to single-family, townhome, and condominium associations in the U.S. Midwest.

Ownership category

akta.pro rank

Product category

Residential HOA Property Management

NAICS

Residential Property Managers (531311), Real Estate Property Managers (53131), Services to Buildings and Dwellings (5617)

SIC

Real Estate Agents & Managers (For Others) (6531), Services-To Dwellings & Other Buildings (7340), Real Estate (6500)

akta.pro primary industry

Homeowners Association (HOA) Management (BPAJAHAB)

akta.pro secondary industries

HOA / Condominium Association Management (BPAJAFAH), Association Compliance, Governance & Board Support Services (BPAJAHAN)

Keywords

• HOA management services
• Residential property management
• Association management
• Condominium administration
• Townhome management

Headquarters

HQ city

Hopkins

HQ country

United States

HQ region

North America

Offices1 record

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Operations, Marketing or Sales, Technology or R&D, Others

Revenue model

1. HOA Management Services: The company generates revenue through management service fees charged to homeowners associations for comprehensive HOA administration including financial management, administrative services, meeting coordination, and property oversight.

Pricing tiers

Go-to-market motion1 record

Distribution channels1 record

Marketing channels2 records

Core offering

Personal Touch Property Management provides management services for single family, town home, and condominium homeowners associations (HOAs). The firm delivers financial management, administrative support, meeting coordination, vendor oversight, and regulatory compliance services. It explicitly offers management-only services and does not provide maintenance or grounds work, to avoid conflicts of interest with contractor selection.

Product overview

Personal Touch Property Management provides HOA management services for single family, town home, and condominium associations. The company operates as a service-based property management firm offering a comprehensive suite of management functions including financial management, budget preparation, assessment billing, delinquency processing, invoice disbursement, audit/tax preparation, investment assistance, records management, correspondence administration, insurance administration, rules administration, policy development, property transition services, professional services coordination, meeting attendance, management reporting, property inspections, service request processing, contractor bidding procedures, contractor supervision, and emergency services program. The company explicitly provides management services only, avoiding maintenance or grounds services to prevent conflicts of interest. They work with existing contractors or source new contractors through competitive bidding at the board's discretion. This is a service-based offering rather than a software platform with discrete product modules.

Differentiator

Problem solved

Functional benefit

Products and services

• HOA Management Services

Segments1 record

Ideal customer profiles1 record

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Partnerships

One partnership is on record.

• US BanksupportingOthersPersonal Touch Property Management deposits collected assessments into US Bank lockbox center, which allows for automatic debt collection and eliminates bank charges to the association.

Recent moves4 records

Expansion highlights2 records

Direct peers

• Sentry Management: Established community association management firm serving HOAs, condominiums, and townhome communities. Directly comparable in service menu, billing model, and target customer.
• CCMC (Community Association Management Company): Nationally focused HOA and community association management firm with a portfolio-heavy model. Closely comparable in core service offering (financial, administrative, board support) to Personal Touch.
• Cedar Management Group: Mid-sized HOA and condominium management company operating across multiple U.S. regions. Comparable to Personal Touch in service scope, customer base, and operating model.
• Goodwin & Company: Regional HOA and community association management firm in the Midwest. Closest geographic peer to Personal Touch and direct competitor for Twin Cities-area association contracts.
• Community Management Group: Mid-sized community association management firm providing full-service HOA administration. Directly comparable service offering and target customer base.
• The Management Trust: Community association and HOA management company providing financial, administrative, and compliance services to community associations. Direct overlap with Personal Touch's core offering.

Broad incumbents

• FirstService Residential: Major North American residential property and HOA manager with deep service breadth. Competes with Personal Touch for condominium and townhome association contracts, particularly in upper Midwest markets.
• Associa: Largest national HOA and community association management company in the U.S. Both firms deliver core HOA financial, administrative, and compliance services; Associa is the dominant scaled incumbent that small regional managers like Personal Touch compete against in local RFPs.

Regional players

• KW Property Management & Consulting: Large-scale community association manager primarily serving Florida and select Southeast markets. Comparable service model and customer type but operating in a different geography than Personal Touch.

Emerging players

• HomeRiver Group: Tech-enabled residential property and HOA management platform with national ambitions. Comparable in customer type but with significantly more technology investment than Personal Touch.

Market position

Strengths4 records

Weaknesses5 records

Competitive moat2 records

Key risks6 records

Key highlights6 records

Customer concentration

• LinkedInlinkedin.com/company/personal-touch-property-mgmt

Revenue estimate

Valuation estimate

Number of profiles

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Personal Touch Property Management