The Jeffery Hale - Saint Brigid's

What The Jeffery Hale - Saint Brigid's does

The Jeffery Hale - Saint Brigid's (JHSB) is a publicly funded bilingual healthcare institution in Quebec City, Canada, operating under Santé Québec Capitale-Nationale – Universitaire (formerly CIUSSS de la Capitale-Nationale). It functions as a designated institution under Section 15 of the Act respecting health services and social services, mandated to deliver health and social services in English to the English-speaking minority population of the Capitale-Nationale region. The institution operates three principal facilities: Jeffery Hale Hospital (walk-in minor emergency clinic, medical imaging, laboratory, and palliative care), Jeffery Hale Pavilion (community services, Bilingual Access Desk, psychosocial services, and co-located community organizations), and Saint Brigid's Home (a 142-bed bilingual long-term care residence with an 11-bed specialized dementia unit, established in 1856).

The service portfolio spans ambulatory care (Minor Emergency Clinic, Medical Imaging, Blood Tests and Specimens, LTBI Treatment), specialized population clinics (Refugee Health Clinic, Service for Asylum Seekers, Latent Tuberculosis Treatment), senior care (Community Geriatrics Unit/UTRF with 16 beds, Specialized Geriatric Consultations, Palliative Care with 15 beds, and Saint Brigid's Home long-term residential care), community health services (Jeffery Hale Community Services in English, Bilingual Access Desk, psychosocial services, senior day centre), and language services (Bank of Interpreters covering 70+ languages). Technology infrastructure consists of healthcare information systems for patient management and records, with clicsante.ca for appointment booking and Jérôme+ for interpreter request workflows.

The business model is non-commercial: services are funded by the Quebec provincial government through RAMQ (Régie de l'assurance maladie du Québec), with CHSLD monthly costs and private/semi-private room rates set under the Hospital Insurance Act. Interpretation services are provided free of charge to users. The institution has no private investors or shareholders, and customer segments are defined by linguistic status (English-speaking minority), demographic need (seniors, asylum seekers, refugees, allophone communities), and clinical condition (palliative, geriatric, dementia, tuberculosis). Recent operational signals include geographic extension to Charlevoix, Portneuf, and Côte-de-Beaupré regions, alongside community intergenerational projects.

Name

The Jeffery Hale - Saint Brigid's

Legal name

Santé Québec Capitale-Nationale – Universitaire

Website

https://ciusss-capitalenationale.gouv.qc.ca

Company type

Public

Founded year

1856

Operating status

Operating

Headcount range

501–1,000 employees

Short description

The Jeffery Hale - Saint Brigid's is a publicly funded bilingual healthcare institution in Quebec City operating hospital, community, and long-term care services for English-speaking minorities, seniors, and refugees across the Capitale-Nationale region under Quebec's public health system.

Ownership category

akta.pro rank

Product category

Public Healthcare and Long-Term Care Services

NAICS

Nursing Care Facilities (Skilled Nursing Facilities) (62311), Continuing Care Retirement Communities and Assisted Living Facilities for the Elderly (62331)

SIC

Services-Skilled Nursing Care Facilities (8051), Services-Nursing & Personal Care Facilities (8050)

akta.pro primary industry

Nursing Homes (Non-SNF) (HLAFAFAC)

akta.pro secondary industry

Palliative Care Clinics & Outpatient Programs (HLADAHAF)

Keywords

• Bilingual healthcare services
• Long-term care facilities
• Community health services
• Senior care services
• Medical imaging diagnostics

Headquarters

HQ city

Sainte-foy

HQ country

Canada

HQ region

North America

Offices3 records

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Infrastructure, Technology or R&D, Marketing or Sales, Others

Distribution channels6 records

Marketing channels5 records

Core offering

The Jeffery Hale - Saint Brigid's operates a publicly funded bilingual (English-French) healthcare facility in Quebec City providing hospital-based care, community health services, and long-term residential care. Its offerings include a walk-in Minor Emergency Clinic, diagnostic medical imaging and laboratory services, specialized clinics for refugees and asylum seekers, geriatric and palliative care, and Saint Brigid's Home, a 142-bed long-term care residence. Complementary services include the Bank of Interpreters (70+ languages), psychosocial and mental health support, and the Access Program for English-language health and social services.

Product overview

The Jeffery Hale - Saint Brigid's is a bilingual healthcare facility in Quebec City, part of the CIUSSS de la Capitale-Nationale. It operates as a unified portfolio of medical and community health services rather than a modular software product. The core offerings include the Minor Emergency Clinic for walk-in urgent care, Medical Imaging and Laboratory services for diagnostics, and specialized clinics for refugees, asylum seekers, and tuberculosis treatment. The facility provides comprehensive senior care through the Community Geriatrics Unit (UTRF), Specialized Geriatric Consultations, and 24/7 Palliative Care with 15 beds. Saint Brigid's Home serves as the primary long-term care residence with 142 private rooms and 11 specialized dementia beds. Jeffery Hale Community Services in English provides CLSC-type services including the Bilingual Access Desk, psychosocial and mental health services, and family/children services—all in English. The Bank of Interpreters provides multilingual interpretation across 70+ languages. The facility does not offer a software product; all offerings are direct healthcare and social services delivered to patients and community members.

Differentiator

Problem solved

Functional benefit

Brands

• Saint Brigid's Home: Bilingual residential and long-term care centre (CHSLD) for seniors with 142 private rooms and specialized dementia unit
• Jeffery Hale Community Services in English
• Minor Emergency Clinic
• Jeffery Hale Minor Emergency Clinic

Products and services

• Minor Emergency Clinic Walk-in clinic at Jeffery Hale Hospital (1250 chemin Sainte-Foy) providing medical care for minor health issues including animal bites, fractures, burns, infections, and other non-urgent conditions, with no appointment required. Open 7 days a week.
• Medical Imaging (General Radiology) X-ray imaging examinations for bones, lungs, and certain organs, offered on a walk-in basis on weekdays and weekends with extended evening hours.
• Blood Tests and Specimens Laboratory specimen collection service available by appointment only, operating Monday through Friday mornings, with appointments bookable via clicsante.ca.
• Refugee Health Clinic Specialized clinic providing health assessment and adapted services to refugees settling in the Capitale-Nationale region, operating by referral from the Ministère de l'Immigration, de la Diversité et de l'Inclusion (MIDI).
• Service for Asylum Seekers Healthcare and services for asylum seekers newly arrived or already settled in the Capitale-Nationale region, including physical health assessment and psychosocial well-being evaluation.
• Latent Tuberculosis Infection (LTBI) Treatment Clinic Evaluation and treatment service for latent tuberculosis infection, accessible by referral only when infection is suspected, with monthly follow-up during the treatment period.
• Medical Records Confidential medical file management with a 20 business day processing time for information requests, available to individuals aged 14 and over.
• Palliative Care End-of-life care unit with 15 beds for terminal disease patients aged 18+ in the Capitale-Nationale region, providing 24/7 care with a family accommodation unit.
• Community Geriatrics Unit (UTRF) Transitional functional rehabilitation unit with 16 beds serving seniors aged 65+ with reduced autonomy, providing assessment, treatment, and rehabilitation services with typical stays lasting several weeks.
• Specialized Geriatric Consultations Outpatient medical, nursing, and rehabilitation services for seniors aged 65+ experiencing loss of autonomy, with visits scheduled 1-3 times weekly based on treatment plan.
• Saint Brigid's Home Bilingual residential and long-term care centre (CHSLD) with 142 private rooms, serving seniors who can no longer live at home. Includes a specialized 11-bed unit for clients with dementia-related behaviour disorders.
• Jeffery Hale Community Services in English CLSC-type health and social services delivered in English for all age groups, available Monday-Friday 8:30am-4:30pm, including bilingual access desk, family services, psychosocial services, and senior services.
• Bank of Interpreters of the Capitale-Nationale Interpretation services in over 70 languages available 7 days a week, delivered in person or remotely by phone or video conference, supporting access to health and social services across the network.
• Access Program for Health and Social Services in English Program ensuring English-speaking individuals can receive health and social services in English, comparable to French-language services, developed under Section 15 of the Act respecting health services and social services.

Segments4 records

Ideal customer profiles4 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration3 records

Partnerships

16 partnerships are on record, tiered core and minor.

• Ministère de l'Immigration, de la Diversité et de l'Inclusion (MIDI)coreOthers · 1 January 2016Government ministry referring refugees to the Capitale-Nationale Refugee Health Clinic for initial health assessments and adapted healthcare services.
• Jeffery Hale Community PartnerscoreOthersCommunity organization providing volunteer services in bilingual/English-speaking environment at Jeffery Hale facilities. Helps foster inclusion, reduce isolation, and enhance experience of English-speaking users while working with care teams.
• Friends' Foundation of Jeffery Hale – Saint Brigid'scoreOthersFundraising foundation supporting initiatives that enhance lives and well-being of users and loved ones while empowering care teams through meaningful and compassionate projects.
• Wellness CentreminorOthersNon-profit community partner located in Jeffery Hale Pavilion providing activities for English-speaking seniors and community.
• Voice of English Quebec (VEQ)minorOthersCommunity organization providing resources and support for English-speaking population in Quebec, co-located at Jeffery Hale Pavilion.
• CHSSN (Community Health and Social Services Network)minorOthersNetwork supporting English-speaking communities' access to health and social services, co-located at Jeffery Hale Pavilion.
• Capitale-Nationale Interpreter BankcoreOthersProvides interpretation services in over 70 languages for health and social services network across the region, ensuring equitable access for non-French speakers.
• Centre of Expertise on the Adaptation for English-speaking Communities in Health and Social Services (CE-ACESS)minorOthersConducts applied research and provides expertise to support improvements in accessibility and adaptation of health and social services for English-speaking and linguistic minority communities in Québec.
• McGreevy ManorminorOthersPrivate apartment building in Sillery next to Saint Brigid's Home offering housing options for English-speaking seniors with services.
• Central Québec School BoardminorOthersEducational board providing school-based health and social services through JHSB community services team within Capitale-Nationale region schools.
• Le réseau des ÉclaireursminorOthersCommunity organization collaborating on senior wellness initiatives including events at Monastère des Augustines.
• Centre communautaire l'AmitiéminorOthersCommunity centre partnering on senior wellness day events for HLM residents in Basse-Ville de Québec.
• Monastère des AugustinesminorOthersHistoric monastery venue hosting wellness activities for seniors including massage, facial care, manicures, hairdressing, painting, yoga, and monastery tours.
• École des Eaux-VivesminorOthersSchool board school in Charlevoix participating in intergenerational project with Centre d'hébergement Bellerive creating comic books based on seniors' life stories.
• Centre de services scolaire de CharlevoixminorOthersSchool service centre whose École des Eaux-Vives collaborated on intergenerational comic book project with CHSLD residents.
• Radio-CanadaminorOthersPublic broadcaster producing documentary and reportage coverage of intergenerational project between Centre d'hébergement Bellerive and École des Eaux-Vives.

Scale indicators4 records

Recent moves6 records

Expansion highlights5 records

Direct peers

• Extendicare: Canadian provider of long-term care and home health services operating across multiple provinces. Comparable to Saint Brigid's Home for the CHSLD/residential care service line and to JHSB's senior in-home services.
• Sienna Senior Living: Major Canadian operator of long-term care and senior living communities including CHSLD-equivalent facilities. Direct competitor and peer for Saint Brigid's Home operations.
• CIUSSS du Centre-Ouest-de-l'Île-de-Montréal: Another designated bilingual public health institution serving English-speaking populations in the Montreal region, with comparable structure of hospital, CHSLD, community services, and CLSC-type offerings under a CIUSSS framework. Most structurally analogous peer to JHSB.
• CIUSSS du Centre-Sud-de-l'Île-de-Montréal: CIUSSS network providing public hospital, CHSLD, and community health services in Montreal with some bilingual access. Operates under the same Quebec public health governance framework as JHSB.
• McGill University Health Centre (MUHC): Major bilingual academic hospital network in Montreal with English-language service mandate and integrated long-term and community services. Comparable as a Quebec designated bilingual healthcare provider operating at greater scale.
• CIUSSS de l'Ouest-de-l'Île-de-Montréal: CIUSSS network with designated bilingual English-language service mandates in Montreal's western region. Operates hospital, long-term care, and community health services similar to JHSB under the same Quebec public health system.

Regional players

• CIUSSS de la Mauricie-et-du-Centre-du-Québec: CIUSSS network serving a different Quebec region with similar mix of hospital, CHSLD, community, and rehabilitation services. Comparable structural peer under the same provincial governance model but operates in a different geographic territory.

Broad incumbents

• Revera: Large senior care and long-term care operator across Canada. Comparable in service portfolio for retirement residences, long-term care, and home health, overlapping with JHSB's senior and palliative services.
• Chartwell Retirement Residences: Major Canadian retirement residence and long-term care operator with broad service portfolio. Comparable to Saint Brigid's Home and the senior services pillar, though primarily in independent/supportive living.
• Centre hospitalier de l'Université de Montréal (CHUM): Large francophone academic hospital in Montreal. Comparable to Jeffery Hale Hospital in delivering tertiary hospital services under Quebec's public network, though not designated bilingual.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat4 records

Key risks7 records

Key highlights7 records

Customer concentration

• Xx.com/santeqc_cnat
• YouTubeyoutube.com/channel/UCVtRERklhHKX0VTGRpL-mIA
• Facebookfacebook.com/538181276359816
• LinkedInlinkedin.com/company/gouvernement-du-quebec-carriere
• Instagraminstagram.com/santequebec.capitalenationale

Revenue estimate

Valuation estimate

Number of profiles

Subsidiaries3 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about The Jeffery Hale - Saint Brigid's