Tele & Marketing Sachsen Ost OHG

What Tele & Marketing Sachsen Ost OHG does

Tele & Marketing Sachsen Ost OHG is a German general partnership (Offene Handelsgesellschaft) headquartered in Kamenz, Saxony, operating a small-scale outbound telemarketing bureau focused exclusively on the automotive dealership vertical. The firm delivers systematic telephone market processing, new customer acquisition, appointment scheduling, customer care and reactivation, manufacturer-compliant service satisfaction surveys, and inbound hotline overflow services. Its primary client base comprises Volkswagen, Audi, and Skoda dealerships, with named reference customers across Saxony and into Brandenburg (Kamenz, Bautzen, Freiberg, Bitterfeld, Potsdam).

The firm's core technology infrastructure consists of workstation setups with remote server access capability, enabling agents to update client dealer management systems in real time during live telephone campaigns. This eliminates duplicate data entry for the client and reduces administrative overhead. Agents are trained on industry-standard automotive dealer programs, and the firm positions itself as a specialist, mid-market dialogmarketing provider rather than a generalist call center. The firm is GDPR-compliant (DS-GVO) and maintains formal data protection documentation.

Commercially, the firm operates on a sales-led, direct B2B service contract model with automotive dealerships and manufacturers. Pricing is quote-based and not publicly disclosed; revenue is generated per service contract. The business is owned by three authorized partners — Thomas Elitzsch, Uwe Simmang, and Michael Matticzk — with day-to-day operations led by Ines Köhler as Betriebsleitung (Operations Manager). Headcount is stated at 1-10 employees, consistent with a boutique regional services firm. No institutional funding, parent company, or external investors are indicated.

Name

Tele & Marketing Sachsen Ost OHG

Legal name

Tele & Marketing Sachsen Ost OHG

Website

https://tumso.de

Company type

Private

Operating status

Operating

Headcount range

1–10 employees

Short description

Tele & Marketing Sachsen Ost OHG is a small regional German telemarketing bureau in Kamenz, Saxony, providing outbound telephone market development, customer acquisition, and appointment scheduling services exclusively to Volkswagen, Audi, and Skoda dealerships.

Ownership category

akta.pro rank

Headquarters

HQ city

Kamenz

HQ country

Germany

HQ region

Europe

Offices2 records

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Technology or R&D, Operations, Marketing or Sales

Revenue model

1. Telemarketing and Dialogmarketing Services: The company provides outbound telemarketing services to automotive industry partners, including systematic telephone market processing, new customer acquisition, appointment scheduling, customer care, and inbound hotline services. Revenue is generated through service contracts with automotive dealerships and manufacturers.

Go-to-market motion1 record

Distribution channels1 record

Marketing channels2 records

Core offering

Tele & Marketing Sachsen Ost OHG operates as an outbound telemarketing bureau providing systematic telephone market processing, new customer acquisition, appointment scheduling, customer care/retention, and inbound hotline overflow services for automotive dealerships, primarily Volkswagen, Audi, and Skoda partners. Service delivery is enabled by remote desktop access to client servers, allowing real-time data updates during telephone processing without administrative overhead for clients.

Product overview

Tele & Marketing Sachsen Ost OHG operates as a telemarketing service provider offering a unified suite of telephone-based marketing and customer communication services. The core offering comprises outbound telemarketing services for the automotive industry, supplemented by inbound hotline overflow services and service satisfaction survey capabilities. Services include systematic market processing, B2B new customer acquisition, appointment scheduling, customer care/retention/reactivation, and manufacturer-compliant satisfaction surveys with daily result delivery.

Differentiator

Problem solved

Functional benefit

Products and services

• Outbound Telemarketing Services Systematic outbound telephone market processing, new customer acquisition (B2B), and targeted appointment scheduling for sales and service for automotive dealerships, primarily Volkswagen, Audi, and Skoda brands. Delivered with remote access to client servers for real-time data updates.
• Dialogmarketing Services (Customer Care, Retention, Reactivation) Individual dialogue marketing services for automotive sector clients covering customer care, customer retention, and customer reactivation programs via telephone.
• Inbound Hotline Services Overflow inbound hotline services providing call forwarding for automotive dealerships during staffing shortages, competitions, and special customer communication campaigns.
• Service Satisfaction Surveys Post-service customer satisfaction surveys conducted according to manufacturer specifications, with daily transmission of results to clients for action planning.

Named customers6 records

Segments1 record

Ideal customer profiles1 record

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Partnerships

Three partnerships are on record, tiered core.

• Volkswagen (primary client)coreStrategic or Co-development PartnerPrimary automotive manufacturer partner for telemarketing services. Company provides outbound telephone market processing, customer acquisition, and service-related telemarketing for VW dealerships.
• Audi (primary client)coreStrategic or Co-development PartnerPrimary automotive manufacturer partner for telemarketing services. Company provides systematic telephone market processing for Audi dealership partners.
• Skoda (primary client)coreStrategic or Co-development PartnerPrimary automotive manufacturer partner for telemarketing services. Company provides new customer acquisition and customer care telemarketing for Skoda dealerships.

Scale indicators1 record

Recent moves1 record

Expansion highlights3 records

Direct peers

• Competence Call Center: German B2B contact center headquartered in Germany providing outbound telemarketing and customer communication services to enterprise clients, including automotive sector accounts. Directly comparable as a domestic German telemarketing bureau with similar customer-acquisition and inbound overflow offerings.

Broad incumbents

• Teleperformance: One of the world's largest outsourced customer experience and telemarketing providers, with German operations serving automotive and consumer clients. Comparable as a global BPO incumbent competing for the same automotive OEM telemarketing RFPs as Tele & Marketing Sachsen Ost.
• Concentrix: Global customer experience and BPO company offering inbound, outbound, and digital customer engagement services, including automotive sector accounts. Comparable as a broad incumbent that competes for large OEM contracts similar to those held by the subject company.
• Foundever (formerly Sitel Group): Global customer experience and telemarketing provider serving automotive, retail, and consumer brands with outsourced contact center solutions. Comparable as a scaled incumbent offering similar outbound customer acquisition and inbound support for automotive OEMs.
• arvato CRM Solutions (Bertelsmann): Large German-based customer relationship management and BPO division of Bertelsmann offering multichannel customer service and telemarketing for major brands including automotive OEMs. Comparable as a much larger incumbent that competes for the same OEM telemarketing mandates, but with a far broader service portfolio.
• Transcom: Global customer experience company operating contact centers including German sites, providing outsourced telemarketing, customer care, and sales support for enterprise clients. Comparable as a regional/global competitor for the same automotive OEM telemarketing engagements.
• TTEC (TeleTech Holdings): Large global customer experience and digital services company with operations across Europe, providing outsourced customer acquisition and contact center services for enterprise clients including automotive OEMs. Comparable as an incumbent competitor for OEM customer engagement mandates.
• Majorel (now Concentrix): Global customer experience and telemarketing provider with significant German operations (including former Walter Services footprint), serving automotive clients. Comparable as a scaled incumbent offering similar outbound and inbound telemarketing services, but with international scope and broader capabilities.

Market position

Strengths4 records

Weaknesses4 records

Competitive moat3 records

Key risks6 records

Key highlights6 records

Customer concentration

Compliance1 record

Revenue estimate

Valuation estimate

Number of profiles

Profiles4 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Tele & Marketing Sachsen Ost OHG