What Deckert's Communications does

Deckert's Communications is a privately held, founder-owned IT services and products provider founded in 2004 and headquartered in Chambersburg, Pennsylvania. The company sells IT hardware, networking equipment, security software, and related technology products to small and mid-sized businesses, while also delivering managed IT services, repair, and support to residential customers across a tri-state area covering Pennsylvania, Maryland, and West Virginia. The business is founder-led by Mike Deckert and operates with a headcount in the 1–10 range, indicating an owner-operator or small-team operating model.

The company's product portfolio spans consumer and SMB-grade networking, computing, and security categories, sourced and resold under recognized vendor programs including Cisco Select Partner, Intel Gold Technology Provider, Microsoft Partner, and Avast Elite Partner. These certifications confer access to partner pricing, deployment rights, and co-marketing benefits that anchor the retail side of the business. The service side encompasses installation, troubleshooting, repair, and ongoing managed support engagements for both commercial and residential clients, which creates recurring touchpoints with customers and complements transactional product sales.

Deckert's commercial model blends transactional product resale with recurring service revenue from managed engagements and residential connectivity support. The tri-state service area provides a defined regional footprint that limits customer acquisition cost relative to national competitors. The company has not disclosed funding, M&A activity, or external investment, and operates without the digital marketing surface area typical of venture-backed competitors. The combined retail-plus-services model in a regional market positions the firm as a local full-service alternative to specialist resellers and pure-play service providers, though scale remains constrained by the small team and geographic focus.

Name

Deckert's Communications

Legal name

Deckert's Communications

Website

https://deckertscommunications.com

Company type

Private

Founded year

2004

Operating status

Operating

Headcount range

1–10 employees

Short description

Deckert's Communications is a founder-owned IT services and product reseller founded in 2004, based in Chambersburg, PA, serving small businesses and residential customers across the tri-state area with hardware, networking, security, and managed support offerings.

Ownership category

akta.pro rank

Product category

IT Services and Computer Hardware Reseller

SIC

Wholesale-Computers & Peripheral Equipment & Software (5045)

akta.pro primary industry

Hardware & Device Support (PC, Mobile, Peripherals) (BPAAACAB)

Keywords

• Managed IT services
• Computer hardware sales
• Network installation services
• Small business IT support
• PC repair services

Headquarters

HQ city

Chambersburg

HQ country

United States

HQ region

North America

Offices1 record

Markets served

GTM type

B2B and B2C

Offering type

Services

Cost components

Personnel, Supply Chain, Operations, Marketing or Sales, Infrastructure

Revenue model

1. Technical Services: Provides technical services including network installation and security, managed services, PC repair, data backup and recovery, virus removal, computer upgrades, custom-built computers, system maintenance packages, and technical consulting.
2. Hardware and Software Products: Sells computer hardware and software products including custom-built and brand name computers, PC software, components (motherboards, memory, hard drives, optical drives), peripherals (keyboards, mice, routers, switches, network cards), servers, and printer supplies.

Go-to-market motion1 record

Distribution channels1 record

Marketing channels3 records

Core offering

Deckert's Communications provides technical products and services to small and medium-sized businesses and residential clients throughout the tri-state area. The company installs and secures networks (Windows Servers, Exchange, Cisco switches, routers, wireless APs, firewalls), delivers managed services (endpoint protection, online backup, VOIP), and resells a full line of computer and networking hardware and software. It also performs PC repair, data backup and recovery, virus removal, custom-built computer assembly, system upgrades, and ongoing technical consulting.

Product overview

Deckert's Communications is an IT products and services company serving small and medium-sized businesses and residential clients. Their offering is a portfolio of technical services combined with hardware and software product sales. Services include network installation and security (installing Windows Servers, Exchange Server, switches, routers, wireless access points, intrusion prevention systems, and firewalls), managed services (endpoint protection, online backup, and VOIP), PC repair, data backup and recovery, virus removal, computer upgrades, custom-built computers (workstations, servers, and gaming PCs), system maintenance packages, and technical consulting. The product line encompasses computers (custom-built and brand name), PC software, computer components (motherboards, system memory, hard drives, optical drives, sound cards, video cards), peripherals (keyboards, mice, printers, printer supplies), networking hardware (routers, switches, wireless access points, network cards, network cables, servers, intrusion detection/prevention devices). The company operates as a Cisco Select Partner and Intel Gold Technology Provider.

Differentiator

Problem solved

Functional benefit

Products and services

• Network Installation Installation services for Windows Servers, Microsoft Exchange Server, and network hardware including switches, routers, wireless access points, intrusion prevention systems, and firewalls; targeted at small and medium-sized businesses.
• Network Security Configuration and securing of wired or wireless networks to protect clients and servers from network attacks; for SMBs requiring protected IT environments.
• Managed Services Recurring managed services portfolio including managed endpoint protection for servers and workstations, online backup, and VOIP service; targeted at SMBs that want outsourced IT operations.
• PC Repair Computer troubleshooting and repair for performance issues, system lockups, and non-booting systems; available to residential clients and SMBs.
• Data Backup and Recovery Backup of critical business and personal documents, pictures, and email, plus recovery services for crashed hard drives; serves both businesses and individual consumers.
• Virus Removal Removal of viruses, worms, trojans, and browser hijackers from infected computer systems; for residential clients and SMBs.
• Computer Upgrades Installation of cutting-edge components into existing computer systems to improve performance; for residential and business customers.
• Custom-Built Computers Custom-built business-class workstations and servers, plus gaming computers assembled to customer specifications; sold to businesses and consumers.
• System Maintenance Packages Recurring monthly maintenance packages providing preventive maintenance and ongoing computer support; for SMBs and residential clients.
• Technical Consulting Services Consulting on network design, network security, system setup, virus awareness, and best practices for safe computing; for SMBs and consumers.
• Computers (Custom-Built and Brand Name) Desktop and laptop computers available in custom-built configurations to customer specifications or as branded name-brand systems; for residential and business buyers.
• Computer Components and Peripherals Retail sale of motherboards, system memory, hard drives (HDDs/SSDs), optical drives, keyboards, mice, sound/video cards, printers and printer supplies.
• Networking Hardware Sale of routers, switches, wireless access points, network cards, network cables, servers, and intrusion detection/prevention devices; primarily for SMB infrastructure projects.
• PC Software Retail sale of PC software including operating systems, productivity applications, and security software.

Segments2 records

Ideal customer profiles2 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Scale indicators1 record

Recent moves5 records

Expansion highlights2 records

Broad incumbents

• Micro Center: Retail chain selling computers, components, networking equipment, and offering in-store tech services. Competes with Deckert's in both product resale (PC components, peripherals) and basic service offerings.
• Office Depot Business Solutions: Office products retailer offering technology products, computer repair, and SMB IT services. Comparable SMB customer base and overlapping product/service catalog with Deckert's Communications.
• Best Buy Geek Squad: National tech-support and device-repair service from Best Buy serving consumers and small businesses. Overlaps with Deckert's PC repair, virus removal, and computer upgrade services but at vastly larger scale and brand recognition.
• CDW: Large multi-billion-dollar IT products and services provider serving SMB, enterprise, and public-sector customers. Overlaps with Deckert's in computer/peripheral resale and SMB IT services but at vastly greater scale and breadth.
• Staples Business Services: Office supplies retailer with SMB-focused tech services including device setup, network support, and managed print. Provides comparable SMB IT services to Deckert's, though broader in scope.
• Insight Enterprises: Global IT solutions integrator offering hardware, software, and services to businesses of all sizes. Comparable product portfolio (servers, networking gear, peripherals) and managed services offerings to Deckert's.

Direct peers

• HelloTech: On-demand in-home and SMB tech support service offering device setup, network installation, and troubleshooting. Directly comparable to Deckert's PC repair and network installation services for residential and small business clients.
• NerdsToGo: Franchise-based IT services company providing computer repair, network setup, and tech support to small businesses and residential customers. Highly comparable business model and customer segments to Deckert's Communications.
• Computer Troubleshooters: International franchise network providing on-site computer repair, IT support, and network services to SMBs and residential customers. Closely mirrors Deckert's local service-plus-products positioning.

Emerging players

• Pax8: Cloud distributor serving managed service providers with SaaS, security, and infrastructure solutions. Relevant as a potential platform/vendor enabling small MSPs like Deckert's to transition to cloud-managed services.

Market position

Strengths4 records

Weaknesses4 records

Competitive moat3 records

Key risks5 records

Key highlights5 records

Customer concentration

• Xtwitter.com/DeckertsComm
• Facebookfacebook.com/deckertscommunications
• LinkedInlinkedin.com/pub/mike-deckert/2a/414/712

Revenue estimate

Valuation estimate

Number of profiles

Profiles1 record

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Deckert's Communications