Elatro

What Elatro does

Elatro is a privately held Dutch managed IT services provider founded in 2007 by Menno van Dam and headquartered in Renkum, Netherlands. The company operates as a dedicated 'own system administrator' for general practitioner practices (huisartsenpraktijken) across the Netherlands, delivering full IT automation — hardware delivery and placement, remote workplace solutions, server and workplace management, software installation and maintenance, managed backup, user support, advisory services, and emergency response — exclusively under recurring maintenance contracts. It specializes in Apple, Linux, and Open Source technology stacks, and supports healthcare-specific integrations such as Vecozo certificates, with remote assistance delivered via AnyDesk and Apple device management handled through Mosyle MDM.

The company runs on a managed-services plus professional-services revenue model: recurring maintenance contracts form the core revenue stream, with advisory and project management for IT planning (including HOED and Hagro group-practice structures) sold as additional engagements. First-line support is delivered by phone, email, ticket system, and WhatsApp, with a 24x7 disruption line, and is supplemented by periodic on-site visits to maintain personal customer relationships. The team is small (1–10 employees), the customer base is concentrated entirely in Dutch primary-care SMBs, and there are no external investors, subsidiaries, or public listings.

Operationally, Elatro combines deep healthcare-domain knowledge accumulated over 18+ years with a high-touch, single-contact-point service model. Distribution is entirely direct, driven by referrals within the Dutch GP community. The company does not publish pricing, does not disclose revenue, and operates without any disclosed AI/ML capabilities, patents, or regulatory actions.

Name

Elatro

Legal name

Elatro

Website

https://elatro.nl

Company type

Private

Founded year

2007

Operating status

Operating

Headcount range

1–10 employees

Short description

Elatro is a Dutch managed IT services provider founded in 2007 that delivers full IT automation, maintenance, and advisory services exclusively to general practitioner practices across the Netherlands, specializing in Apple, Linux, and Open Source technology.

Ownership category

akta.pro rank

Product category

Healthcare IT Managed Services

NAICS

Computer Facilities Management Services (541513)

SIC

Services-Computer Integrated Systems Design (7373)

akta.pro primary industry

Enterprise Architecture & IT Operating Model (BPAHAEAB)

akta.pro secondary industry

Enterprise Service Management (ESM) Platforms (HDAEALAB)

Keywords

• Healthcare IT services
• Managed IT services
• Practice automation
• Remote IT support
• System administration

Headquarters

HQ city

Arnhem

HQ country

Netherlands

HQ region

Europe

Offices1 record

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Operations, Technology or R&D, Marketing or Sales, Infrastructure

Revenue model

1. System Administration Services: Full automation of general practitioner practices delivered through maintenance contracts. Services include hardware delivery and placement, remote workplace solutions, server and workplace management, software installation and maintenance, managed backup, support to practice staff, regular consultation and advisory, and emergency intervention. Most services are performed remotely, supplemented by regular on-site visits.
2. Advisory and Project Management: Independent advisory services for automation issues involving general practitioner practices, including infrastructure, hardware, medical peripherals, software, VoIP telephony, and external connections. Project management services for execution of planned activities offered separately.
3. Maintenance Contracts: Elatro exclusively provides system administration services based on maintenance contracts. Support is only available to customers with an active maintenance agreement.

Pricing tiers

Go-to-market motion1 record

Distribution channels1 record

Marketing channels2 records

Core offering

Elatro provides full IT automation and system administration services for general practitioner practices (huisartsenpraktijken) in the Netherlands, functioning as the dedicated "own system administrator" for each practice. The company specializes in Apple and Linux systems combined with Open Source technology, delivering services through maintenance contracts that combine remote support (via AnyDesk) with periodic on-site visits. Service scope covers hardware delivery and placement, server and workplace management, software installation and maintenance, managed backup, user support, advisory, and emergency response.

Product overview

Elatro provides a unified IT automation and support offering for Dutch general practitioner practices (huisartsenpraktijken). The core product is comprehensive system administration services, which encompasses hardware delivery, workplace solutions (remote and on-site), server management, software installation, managed backup, and user support. This is complemented by advisory and project management services for IT planning, and ICT support services for first-line assistance. The company specializes in Apple and Linux systems and uses Open Source technology where possible. Services are delivered through maintenance contracts and combine remote support (via AnyDesk) with periodic on-site visits.

Differentiator

Problem solved

Functional benefit

Products and services

• System Administration Services

Named customers1 record

Segments1 record

Ideal customer profiles1 record

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration3 records

Feature3 records

Scale indicators2 records

Recent moves5 records

Expansion highlights4 records

Direct peers

• Previder: Dutch managed services and cloud provider for SMB and mid-market organizations; comparable as a Dutch IT MSP offering managed workplace, support, and infrastructure services that competes for similar Dutch SMB healthcare clients.
• Solvinity: Dutch managed hosting and IT services provider for regulated and mid-market organizations; comparable as a Dutch managed IT services firm competing in the same pool of Dutch SMB and healthcare IT outsourcing deals.
• Conclusion Xforce: Dutch managed services and IT outsourcing provider for SMB and mid-market clients; comparable as a Dutch IT MSP with similar managed-services, workplace, and remote-support offerings that also serves healthcare-adjacent customers.
• OGD: Dutch IT services and managed workplace provider serving mid-market and SMB customers; comparable as a Dutch IT MSP with similar workplace management, support, and project services that compete for the same regional Dutch customers.

Broad incumbents

• KPN Health: Healthcare-focused division of Dutch telecom incumbent KPN offering connectivity, cloud, and workplace services to Dutch care providers; comparable as a large incumbent bidding for the same IT and connectivity budgets of Dutch GP practices.
• ChipSoft: Dutch healthcare IT vendor behind the HiX electronic patient record used widely by Dutch hospitals and increasingly by other care providers; comparable as a Dutch healthcare-focused IT incumbent that competes for the same primary-care IT wallet.
• Centric: Large Dutch IT services and software vendor with a healthcare division serving care providers; comparable because it sells both IT services and sector-specific software into the same Dutch primary-care customer base as Elatro.
• PinkRoccade Healthcare: Major Dutch healthcare IT vendor providing software and services to care providers including GP practices; comparable because it competes for the same Dutch primary-care IT budget as Elatro but at significantly larger scale and broader scope.
• Cegeka: Benelux IT services and managed-services provider with a Dutch presence serving regulated industries including healthcare; comparable as a mid-to-large managed IT services peer operating in the same Dutch SMB/healthcare market.

Market position

Strengths5 records

Weaknesses6 records

Competitive moat4 records

Key risks7 records

Key highlights6 records

Customer concentration

Revenue estimate

Valuation estimate

Number of profiles

Profiles1 record

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Elatro