Les Centres Masliah Audioprothesistes

What Les Centres Masliah Audioprothesistes does

Les Centres Masliah Audioprothesistes is an independent, family-owned Quebec hearing healthcare network founded in 1988 by Aime Masliah and now led by Gabrielle Masliah and Rubens Hazout since 2019. The company operates more than 20 physical clinics across Greater Montreal, the North Shore, the South Shore, Lanaudiere, and the Laurentians, staffed by Ordre des Audioprothesistes du Quebec (OAQ)-certified audioprosthesists and co-located with independent audiologists and ENT specialists. It serves primarily adults aged 50 and over with age-related hearing loss, workers in noisy environments, and adults 18+ with hearing difficulties, and claims to have accompanied over 100,000 patients since founding.

The company's core offering is the sale and fitting of digital hearing aids across BTE, RIC, ITE, CIC, IIC, invisible/peritympanic, and rechargeable form factors, supported by custom earplugs, accessories, cleaning products, and ongoing maintenance. Clinical services include free hearing screenings, comprehensive audiology evaluations referred to independent audiologists, custom ear impressions, fitting, follow-up adjustments approximately every six months, and repairs. The clinics integrate AI-powered companion applications from major global hearing aid manufacturers, enabling real-time fine-tuning, 24/7 AI assistant support, and a feedback loop in which user-reported listening problems are relayed to the clinician for follow-up visits.

Revenue is generated primarily through one-time hearing aid sales and fittings, custom earmold and accessory sales, and professional service fees, with reimbursements facilitated through RAMQ, CNESST, SAAQ, Veterans Affairs, Aboriginal Affairs, and private insurers. Distribution is exclusively through the physical clinic network and a Corporate Services channel offering on-site workplace hearing screening, supported by a bilingual French/English website, local SEO, blog content marketing, professional referrals, and a centralized 1-800 appointment line. Free hearing screening is offered as the primary demand-generation tool and is currently advertised as available through December 31, 2026.

Name

Les Centres Masliah Audioprothesistes

Legal name

Les Centres Masliah Audioprothesistes

Website

https://lescentresmasliah.com

Company type

Private

Founded year

1988

Operating status

Operating

Headcount range

11–50 employees

Short description

Les Centres Masliah Audioprothesistes is a Quebec-based independent network of more than 20 hearing healthcare clinics across Greater Montreal and surrounding regions, selling and fitting digital hearing aids and providing screening, audiology, and follow-up care, primarily to adults with hearing loss.

Ownership category

akta.pro rank

Product category

Hearing Healthcare Services

NAICS

Offices of Physical, Occupational and Speech Therapists, and Audiologists (621340)

SIC

Orthopedic, Prosthetic & Surgical Appliances & Supplies (3842), Services-Offices & Clinics Of Doctors Of Medicine (8011)

akta.pro primary industry

Audiology & Hearing Services (ENT-Affiliated) (HLAKAMAI)

akta.pro secondary industry

Hearing Enhancement / Assistive Listening Audio Devices (CRACANAL)

Keywords

• Hearing aids
• Audiology services
• Custom earplugs
• Hearing screening
• Hearing healthcare

Headquarters

HQ city

Montréal

HQ country

Canada

HQ region

North America

Offices24 records

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Marketing or Sales, Supply Chain, Others

Revenue model

1. Hearing Aid Sales and Fitting: The primary revenue stream is the sale and fitting of hearing aids. The company sells various types of hearing aids including BTE/RIC behind-the-ear models, ITE/CIC/IIC in-the-ear models, invisible/peritympanic models, mini behind-the-ear, and rechargeable digital devices. Hearing aids are fitted and adjusted by certified OAQ audioprosthesists with personalized follow-up appointments approximately every 6 months. Prices vary by technology level and device type.
2. Custom Earplugs and Accessories: Sale of custom-made earmolds, custom earplugs for swimming and noise protection, hearing aid accessories, and hearing aid maintenance/cleaning products.
3. Professional Services and Follow-Up Care: Hearing screening tests are provided free of charge. Comprehensive audiology evaluations are conducted by independent audiologists and may be covered by private insurance or RAMQ (with a physician referral). Follow-up care, adjustments, maintenance, and repairs are provided as part of ongoing patient care.
4. Government and Insurance Reimbursements: The company facilitates reimbursement for hearing aids through government programs including RAMQ (Régie de l'assurance maladie du Québec), CNESST (Commission des normes, de l'équité, de la santé et de la sécurité du travail), SAAQ (Société de l'assurance automobile du Québec), Veterans Affairs, and Aboriginal Affairs. Private insurance reimbursements are also coordinated.

Pricing tiers

Go-to-market motion2 records

Distribution channels3 records

Marketing channels5 records

Core offering

Les Centres Masliah Audioprothesistes operates a network of 20+ hearing health clinics across Greater Montreal, North Shore, South Shore, Lanaudière, and the Laurentians in Quebec. The company sells and fits digital hearing aids (BTE, RIC, ITE, CIC, IIC, mini behind-the-ear, and rechargeable models), custom-molded earplugs, hearing aid accessories, and cleaning products. Certified audioprosthesists provide hearing screening, hearing aid selection, ear impressions, fitting, maintenance, repairs, and semi-annual follow-up adjustments; independent audiologists and ENT specialists also practice within the network.

Product overview

Les Centres Masliah is a network of over 20 hearing health clinics in Greater Montreal (Montréal Island, Rive-Nord, and Rive-Sud) providing comprehensive hearing care services since 1988. The company offers a portfolio of hearing healthcare products and services centered around hearing aids (available in multiple styles including BTE, RIC, ITE, CIC, IIC, and mini behind-the-ear models), custom earplugs, and hearing aid accessories. Services include hearing screening, hearing aid selection and fitting, ear impression taking, maintenance and repairs, and ongoing follow-up with adjustments. The company also assists patients with funding from government programs (RAMQ, CNESST, SAAQ, Veterans Affairs) and private insurance. Led by audi prosthesis practitioners Gabrielle Masliah and Rubens Hazout since 2019, the clinics collaborate with independent audiologists and ENT specialists for comprehensive patient care.

Differentiator

Problem solved

Functional benefit

Products and services

• Hearing Aids (Appareils auditifs) Digital hearing aids offered in multiple styles — BTE (Behind-the-Ear), RIC (Receiver-in-Canal), ITE (In-the-Ear), CIC (Completely-in-Canal), IIC (Invisible-in-Canal), and mini behind-the-ear — in both battery-powered and rechargeable versions. Sold and fitted by certified OAQ audioprosthesists at all clinic locations across Quebec, with semi-annual follow-up adjustments included.
• Custom Earplugs (Bouchons sur mesure) Custom-molded earplugs personalized based on ear impressions, designed for hearing protection in environments such as swimming, noisy workplaces, and musicians' use cases.
• Cleaning Products (Produits d'entretien) Specialized cleaning and maintenance supplies for hearing aids, including drying capsules, cleaning tools, and brushes intended to extend device performance and longevity.
• Hearing Aid Accessories (Accessoires) Accessories including TV connectors, chargers, magnetic loops (MF systems), infrared systems, and remote controls for hearing aids, with Bluetooth connectivity for wireless streaming from external devices.
• Hearing Screening (Dépistage auditif) Basic hearing screening test performed by certified audioprosthesists to identify potential hearing loss indicators. Offered free of charge at all clinic locations for adults 18 years and older, with screenings available until December 31, 2026 as a community health initiative.
• Hearing Aid Selection Consultation (Choix d'appareillage) Professional consultation service helping patients select an appropriate hearing aid based on their specific hearing profile, lifestyle, and budget considerations, conducted by certified audioprosthesists.
• Ear Impression Taking (Prise d'empreinte) Custom ear impression service used to create personalized earmolds and ensure proper fit of hearing aids and custom earplugs.
• Maintenance and Repairs (Entretien et réparations) Ongoing maintenance, cleaning, and repair services for hearing aids to ensure optimal functioning and extend device lifespan.
• Follow-up and Adjustments (Suivi et ajustement) Regular follow-up appointments for hearing aid adjustments and fine-tuning, conducted approximately every 6 months to optimize hearing experience as conditions evolve.
• Corporate Services (Service aux entreprises) Business-oriented hearing health services including on-site hearing screening programs and workplace hearing assessments for employees in noisy environments, supporting CNESST compliance.
• Funding Organization Coordination (Organismes payeurs) Administrative service assisting patients with reimbursement claims for hearing aids through RAMQ, CNESST, SAAQ, Veterans Affairs, Aboriginal Affairs, and private insurance providers.

Quantifiable outcome

• Over 100,000 patients served since founding in 1988
• +5 more outcomes

Named customers1 record

Segments5 records

Ideal customer profiles3 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

AI capability3 records

Feature3 records

Scale indicators6 records

Recent moves5 records

Expansion highlights5 records

Direct peers

• Lobe Santé auditive et communication: Quebec-based audiology and hearing-aid clinic chain operating across multiple regions of the province. Directly competes with Masliah on audiology services, hearing-aid dispensing, and follow-up care in the same Quebec geography.
• Audiosanté: Quebec-headquartered network of hearing-aid and audiology clinics serving adult hard-of-hearing patients with dispensing, fitting, and follow-up services. Competes head-to-head with Masliah across the Greater Montreal and provincial Quebec market.
• Audika: International hearing-care retailer (owned by Demant) with clinics across Quebec offering hearing tests, hearing-aid fitting, and follow-up care. Operates a similar clinic-network model in the same Quebec geography as Masliah.

Emerging players

• Costco Hearing Aid Centers: Warehouse-club hearing-aid centers providing discounted hearing aids, basic fittings, and follow-up services in select Quebec locations. Represents a lower-priced, high-traffic distribution alternative competing for value-oriented hearing-aid buyers.

Broad incumbents

• Amplifon: Global hearing-care retail leader operating dedicated hearing-aid centers offering assessments, dispensing, and aftercare. Comparable as a large, established multi-country retail hearing-care network with overlapping patient services.
• Miracle-Ear: Large North American hearing-aid retail brand with corporate and franchised locations offering hearing tests, hearing-aid sales, and ongoing service. A broader incumbent competing with Masliah on hearing-aid dispensing in selected Quebec markets.
• Beltone: Global hearing-aid manufacturer and retailer with clinic-style service centers providing hearing evaluations, hearing aids, and follow-up care. A larger incumbent offering an overlapping clinic-channel experience to Quebec consumers.

Others

• Sonova (Phonak, Unitron): Global hearing-aid manufacturer whose devices and AI fitting software are stocked by Masliah and whose vertically integrated retail ambitions make it both a supplier and a potential long-term competitive threat to independent clinics.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat4 records

Key risks7 records

Key highlights7 records

Customer concentration

• Facebookfacebook.com/LesCentresMasliahAudioprothesistes

Revenue estimate

Valuation estimate

Number of profiles

Profiles2 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Les Centres Masliah Audioprothesistes