LetMeRepair

What LetMeRepair does

LetMeRepair is a German-headquartered, privately-held BPO (Business Process Outsourcing) company that operates after-sales service networks on behalf of OEMs, retailers, distributors, system houses, and insurance companies across the EMEA region. Founded in 2003 and headquartered in Bautzen, the company is organized around nine integrated service modules — depot repair (including 3rd-level SMD/BGA mainboard and TAB/COG/POL panel work), in-home/on-site service, multi-level hotline support, logistics and returns management, spare parts and stock management, partner/ASC network management, walk-in centers and managed retailer service desks, and retail POS maintenance — all coordinated through a web-based IT system with EDI integration and FIFO repair-loop guarantees.

The company is family-owned (Karl Dominick, CEO; Uwe Dominick, COO) and intentionally self-financing, with a stated commitment to independence from any manufacturer, retailer, distributor, or operator. It runs more than 20 in-house service centers and wholly-owned subsidiaries in 9 countries (Germany, UK, Sweden, France, Poland, Spain, Portugal, South Africa, Saudi Arabia, Iran) delivering native services in 25+ countries, and reports a workforce of between 600 and 1,000 employees.

The customer base spans consumer electronics OEMs (Samsung, LG, Sony, Philips, Panasonic, Sharp, Toshiba), telecom and smartphone OEMs (Huawei, ZTE), IT vendors (Acer, ASUS, Framework), home appliance brands (Miele, Beko, Grundig, Rowenta, Krups, Moulinex, Tefal, illy), automotive and industrial players (Hyundai, Honeywell, Harman), gaming (Nintendo), electromobility (Ecovacs), robotics (Neato), and enterprise infrastructure (Avaya, Zyxel). Pricing is quote-based under negotiated multi-year B2B service contracts governed by SLAs (including 6hr, 10hr, NBD, and weekend tiers for POS), with a select direct-to-consumer repair channel for Huawei, Honor, and ZTE devices and a direct online shop for manufacturer original replacement parts.

Name

LetMeRepair

Legal name

LMR Service and Consulting GmbH (trading as LetMeRepair)

Website

https://letmerepair.com

Company type

Private

Founded year

2003

Operating status

Operating

Headcount range

11–50 employees

Short description

LetMeRepair is a German-owned BPO that runs EMEA-wide after-sales service networks — depot and on-site repair, logistics, spare-parts, hotline, returns, and POS maintenance — for OEMs across consumer electronics, telecom, IT, home appliances, automotive, and robotics.

Ownership category

akta.pro rank

Headquarters

HQ city

Bautzen

HQ country

Germany

HQ region

Europe

Offices13 records

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Operations, Supply Chain, Infrastructure, Marketing or Sales, Technology or R&D

Revenue model

1. After-Sales Service: BPO services supporting pre-sales and after-sales cycles including repair services (depot and on-site), installation, IMAC, refurbishment, technical support, walk-in centers, and spare parts distribution
2. Logistics Services: Customer drop-off points, send-in/carry-in services, swap services, collect and return, DOA management
3. Managed Services: Customer walk-in centers, retailer service desks, Customer Service Plaza, POS maintenance services
4. Direct Parts Sales: Sale of original replacement parts and accessories directly from manufacturer through LetMeRepair direct online shop

Pricing tiers

Go-to-market motion2 records

Distribution channels5 records

Marketing channels3 records

Core offering

LetMeRepair is a Business Process Outsourcing (BPO) company delivering comprehensive after-sales service solutions across the EMEA region for IT, office automation, consumer electronics, telecommunications, robotics, and electromobility industries. Its service portfolio spans depot repair (whole unit, refurbishment, and chip-level SMD/BGA), on-site/in-home repair and installation, multi-level hotline support, spare parts and stock management, returns processing, logistics, partner (ASC) network management, managed walk-in centers, and retail POS maintenance. Services are delivered to manufacturers, retailers, distributors, system houses, and insurance companies through wholly-owned service centers and field technician networks in more than 25 countries.

Product overview

LetMeRepair is a BPO (Business Process Outsourcing) company offering a comprehensive portfolio of after-sales service solutions for IT, office automation, consumer electronics, telecommunications, robotics, and electromobility industries. The company operates more than 20 in-house service centers across the EMEA region. The product portfolio consists of nine integrated service modules: In Home/On Site Service (on-site repair and installation), Hotline Customer Service and Support (multi-level helpdesk), Logistics Services (shipping and returns), Depot Repair (centralized multi-level repair including mainboard-level SMD and BGA work), Spare Parts & Stock Management (parts distribution), Returns Management (screening and refurbishment), Partner Management (EMEA-wide network management), Managed Services (walk-in centers and service desks), and Retail POS Maintenance Services (point of sale equipment support). The company serves both B2B and end-user customers, offering warranty and post-warranty repairs, logistics, installation, IMAC, refurbishment, technical support, and spare parts distribution through its proprietary web-based IT system.

Differentiator

Problem solved

Functional benefit

Products and services

• In Home / On Site Service On-site repair, installation, maintenance, and support services for enterprises, covering digital signage displays, interactive whiteboards, TVs/monitors, PV power storage, heat pumps, wallboxes, eMobility equipment, printers, notebooks/desktops, home appliances, coffee machines and automatic desks. Delivered via field technicians dispatched across the EMEA region.
• Hotline - Customer Service and Support Multi-level customer support hotline providing 1st level (welcome desk), 2nd level (fault diagnosis and parts dispatch for technicians), 3rd level (phone fix) support, plus carrier management and a Q&A help desk. Targets B2B customers and their end users across EMEA.
• Logistics Services Comprehensive reverse and forward logistics solutions including customer drop-off points, send-in/carry-in services, single and double swap programs, collect-and-return (pick up and return), and Dead On Arrival (DOA) management for enterprise clients.
• Depot Repair Centralized multi-level repair performed in in-house service centers, covering whole unit repair, refurbishment, 1st level (software and full replacement modules), 2nd level repair, 3rd level mainboard repair (SMD and BGA chip-level), and LCD/Plasma panel repair (TAB, COG and POL). Supports manufacturers, retailers and insurance clients.
• Spare Parts & Stock Management Parts management services including just-in-time parts management, spare parts control, return-to-vendor processes, parts salvage, inventory and stock control, pick/pack/ship activities, parts recovery and repair, and central spare parts distribution to own and ASC technicians.
• Returns Management Product return processing including screening and replacement for low-value products (e.g., MP3 players, USB sticks), screening with asset recovery for high-value returns and refurbishment of consumer electronics and brown goods, and dismantling for parts and raw materials.
• Partner Management EMEA-wide partner (ASC) network management giving manufacturers a single point of contact, central invoicing, common process rollout across the region, and management of manufacturer Authorized Service Center networks via a web-based IT system.
• Managed Services Operational management of customer-facing service infrastructure including customer walk-in centers and drop-off points, retailer service desks, and Customer Service Plaza operations.
• Retail Point of Sale (POS) Maintenance Services In-store POS maintenance for retailers, including parts forecasting per region, equipment refurbishing for pole displays, scanners, printers, receipt printers, monitors and terminals, retail equipment audit support, asset control and management, technical call center remote support, and SLA/TAT options of 6hr, 10hr, NBD, and weekend.

Named customers38 records

Segments9 records

Ideal customer profiles3 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature4 records

Scale indicators5 records

Recent moves6 records

Expansion highlights5 records

Broad incumbents

• Asurion: Asurion is the largest device protection, repair and tech-care provider globally, with major carrier and retailer partnerships. Overlaps with LetMeRepair on warranty/repair services but at much larger scale and with a more US-centric consumer footprint.
• Concentrix: Concentrix (including the merged Webhelp business) is one of the largest global CX and BPO providers, offering technical support, customer service and digital transformation across verticals. Comparable in BPO/technical support services but at vastly larger scale and broader scope than LetMeRepair's specialized repair focus.
• Geek Squad (Best Buy): Geek Squad is Best Buy's in-house and B2B technology support and repair arm, offering depot repair, in-home service and 24/7 support. Comparable on consumer electronics repair and protection services, though captive to Best Buy's retail footprint primarily in North America.

Direct peers

• iQor: iQor is a global BPO offering customer support, technical support and product repair/aftermarket services for OEMs across multiple verticals. Directly comparable BPO model with technical support and repair capabilities overlapping LetMeRepair's service portfolio.
• Teleplan International: Teleplan is a direct competitor providing independent after-sales services (repair, refurbishment, logistics, parts management) for OEMs of consumer electronics and IT equipment globally. Closely overlapping business model, customer base (major OEMs), and service portfolio make it the most comparable peer to LetMeRepair.
• Likewize: Likewize offers device protection, lifecycle management, repair, and trade-in services for consumer electronics and mobile devices, serving carriers, retailers and OEMs globally. Highly comparable as an independent aftermarket services platform overlapping with LetMeRepair's repair and lifecycle offerings.
• uBreakiFix (Asurion): uBreakiFix operates one of the largest consumer electronics repair networks in North America under Asurion. Comparable retail-channel device repair capability serving similar OEM/retail customers, though with primarily retail/consumer focus rather than LetMeRepair's B2B OEM depot model.
• CTDI: CTDI provides telecom equipment repair, refurbishment, logistics, and network services to carriers and OEMs globally. Comparable in depot repair, refurbishment and lifecycle services, especially for telecom equipment where LetMeRepair also operates.

Emerging players

• Servify: Servify provides device lifecycle management, extended warranty, repair orchestration and after-sales SaaS for OEMs and carriers globally. Comparable in device lifecycle and warranty services overlap; differs by being more software/platform-led rather than LetMeRepair's physical depot-led model.

Regional players

• Atlinks Group / European repair BPOs: AFB (and similar European after-sales BPO specialists such as Repair&Care and Serval) operate regional depot and on-site repair services for OEMs in Europe. Comparable as European after-sales BPOs but typically smaller in scale and geographic reach than LetMeRepair's 25-country footprint.

Market position

Strengths4 records

Weaknesses5 records

Competitive moat5 records

Key risks4 records

Key highlights7 records

Customer concentration

• LinkedInlinkedin.com/company/letmerepair-uk-ltd

Revenue estimate

Valuation estimate

Number of profiles

Profiles2 records

Subsidiaries12 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about LetMeRepair