Quest Security Solutions

What Quest Security Solutions does

Quest Security Solutions was an Australian specialist provider of electronic security solutions and professional services, founded in 1998. The company delivered a focused suite of core security services — 24/7 alarm monitoring, electronic access control, and CCTV surveillance — to commercial and residential clients across Australia. Headquartered in Brookvale with operations also centered in Tullamarine, VIC, Quest operated on a recurring service-contract model with horizontal customer segmentation across property owners and businesses requiring intrusion detection, access management, and visual surveillance.

Following its 2022 acquisition by PMT Security, a nationwide Australian-owned provider with over 40 years of industry experience, Quest Security was fully integrated into the PMT Security family. Former Quest customers were transitioned to PMT Security as the single point of contact, gaining access to an expanded technology and service portfolio that includes data centre security, SmokeCloak (smoke cloaking), and communications solutions alongside the traditional alarm/access/CCTV stack. Go-to-market under both Quest and the combined entity is sales-led, relying on direct customer outreach via phone (1300 853 686) and email ([email protected]), with on-site installation and remote monitoring forming the core delivery model.

Revenue is generated through subscription-based service contracts of undisclosed pricing (quote-based engagement), and the marketing footprint is centred on the PMT Security website, a LinkedIn company page, and direct contact channels. No management team, specific customer logos, funding history, patents, or AI/ML capabilities are disclosed in the source material, reflecting the company's character as a privately held regional specialist that has since been absorbed into a larger national operator.

Name

Quest Security Solutions

Legal name

Quest Security Solutions

Website

https://questsecuritysolutions.com.au

Company type

Private

Founded year

1998

Operating status

Acquired

Headcount range

11–50 employees

Short description

Quest Security Solutions, founded in 1998, was an Australian electronic security services provider delivering alarm monitoring, access control, and CCTV surveillance to commercial and residential clients nationwide before being acquired by PMT Security in 2022.

Ownership category

akta.pro rank

Headquarters

HQ city

Brookvale

HQ country

Australia

HQ region

Oceania

Offices1 record

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Operations, Technology or R&D, Infrastructure

Revenue model

1. Security Services: Provision of comprehensive security solutions including alarm monitoring, access control, and CCTV surveillance to clients across Australia. Revenue is generated through service contracts with existing Quest customers now supported by PMT Security.

Go-to-market motion1 record

Distribution channels2 records

Marketing channels3 records

Core offering

Quest Security Solutions provides electronic security solutions and professional services including 24/7 alarm monitoring, electronic access control systems, and CCTV surveillance for residential and commercial properties. The company has been acquired by PMT Security, with all services now delivered through PMT Security's nationwide Australian network backed by over 40 years of industry experience.

Product overview

Quest Security Solutions, now integrated into PMT Security, provides a comprehensive suite of security services including alarm monitoring, access control, and CCTV surveillance. The offering consists of three core security service modules delivered to clients across Australia, now backed by PMT Security's expanded resources and over 40 years of industry experience.

Differentiator

Problem solved

Functional benefit

Products and services

• Alarm Monitoring Remote monitoring services for security alarm systems, providing 24/7 surveillance and response capabilities for residential and commercial properties.
• Access Control Electronic access control systems managing entry permissions and tracking building access across client facilities.
• CCTV Surveillance Video surveillance systems and monitoring services using closed-circuit television technology for security monitoring and incident documentation.

Segments1 record

Ideal customer profiles1 record

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature3 records

Scale indicators2 records

Recent moves4 records

Expansion highlights3 records

Direct peers

• SNP Security: Australian-owned national security services provider offering electronic security, monitoring, and guarding with similar SME and enterprise focus. Mid-tier competitor comparable in size and offering to Quest pre-acquisition.
• Nesscap / Ness Corporation: Australian security systems integrator supplying CCTV, access control, and intrusion detection to commercial customers. Closely comparable mid-sized integrator with similar product portfolio and customer base.

Emerging players

• Integriti (by Inner Range): Australian manufacturer and integrator of access control and intruder detection systems sold via security installers. Represents the technology/supplier tier that Quest-type integrators deploy — comparable in product focus on access and alarm.

Broad incumbents

• Securitas Australia: Global security services group with significant Australian operations across electronic security (alarms, CCTV, access control) and guarding. Operates at much larger scale than Quest with overlapping electronic security offering and nationwide footprint.
• MSS Security: Large Australian integrated security services firm combining manned guarding and electronic security. Comparable electronic security product set (alarms, access, CCTV) with national reach.
• Wilson Security: Major Australian security provider combining manned guarding with electronic security solutions including access control and surveillance. Comparable nationwide footprint and broad customer base spanning commercial, government, and residential clients.
• Chubb Fire & Security (Australia): One of Australia's largest integrated security and fire safety providers, offering monitored alarms, access control, and CCTV to commercial and residential customers. Comparable service portfolio and customer segments to Quest/PMT across Australia.
• ADT Security (Australia): Global monitored alarm and smart-home security brand with established Australian operations. Direct overlap with Quest's alarm monitoring core service for residential and small commercial customers.
• PMT Security: Australian-owned nationwide provider of customised security and communication solutions with 40+ years experience. Quest Security's acquirer and direct parent; offers alarm monitoring, access control, CCTV, data centre security, and SmokeCloak across Australia.

Others

• Security & Surveillance Distributors (SSD): Australian distributor and integration supplier for electronic security products (CCTV, access, alarms). Adjacent ecosystem participant that supplies equipment into the same channel where Quest operates as an integrator.

Market position

Strengths4 records

Weaknesses5 records

Competitive moat3 records

Key risks6 records

Key highlights5 records

Customer concentration

• LinkedInlinkedin.com/company/quest-security-solutions

Revenue estimate

Valuation estimate

Number of profiles

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Quest Security Solutions