Microcare

What Microcare does

Microcare is a private healthcare-focused ERP and medical informatics software vendor operating primarily across the Middle East, with regional headquarters in Riyadh, Saudi Arabia, additional offices in Amman and Al Karak (Jordan), and an engineering/R&D presence in Hyderabad, India. The company is incorporated as Microcare Inc. in the United States and serves hospitals, clinics, dental practices, dental laboratories, and general enterprises with a modular, configure-to-order platform that bundles core ERP functionality with natively integrated medical informatics modules (EMR, EHR, Laboratory, Radiology, Pharmacy, Inpatient, OPD, Medical Workflow, and Medical Insurance). The platform runs on Microsoft Azure, AWS, and Google Cloud infrastructure, and also supports on-premises deployment. Notable technical components include ZATCA-compliant Electronic Cash Register setup for Saudi tax regulation, a dental lab workflow module with anatomical tooth mapping, and two mobile applications (a patient-facing app with biometric authentication and an internal employee app).

The company monetizes through a combination of subscription-based software licensing for selected ERP and medical modules, professional services for IT consultancy and implementation, and managed cloud infrastructure services facilitated by its hyperscaler partnerships. Pricing is quote-based, not publicly disclosed, with annual billing cadence and modular configuration driving deal sizing. Go-to-market is sales-led and direct, targeting enterprise healthcare buyers through "Request a Demo" and "Contact Us" CTAs on the website, complemented by content marketing via blog and social channels (LinkedIn, Facebook, X, Instagram), and industry event participation such as the Saudi International Dental Conference. The leadership team is founder-led: Eng. Rafed Almasree serves as CEO and co-founder, Dr. Ali Manea Alahmary (a senior consultant surgeon) serves as Chairman, Anas Turani serves as CFO, and Sajjad Ali Khan serves as CTO. The firm is small (11-50 employees) with no disclosed institutional funding, revenue figures, or external investment.

Name

Microcare

Legal name

microcare INC.

Website

https://microcare.io

Company type

Private

Founded year

2012

Operating status

Operating

Headcount range

11–50 employees

Ownership category

akta.pro rank

Product category

Healthcare ERP Software

NAICS

Software Publishers (5132), Computer Systems Design and Related Services (54151)

SIC

Services-Prepackaged Software (7372), Services-Computer Programming, Data Processing, Etc. (7370)

akta.pro primary industry

Healthcare Provider ERP (Hospital Operations, Supply Chain, Finance) (HDAEAEAH)

akta.pro secondary industries

Revenue Cycle, Coding & Telehealth Compliance Platforms (for provider orgs) (HLALABAM), EHR Extensions, APIs, App Marketplaces & SMART-on-FHIR Apps (HLACAAAN)

Keywords

• Healthcare ERP software
• Medical informatics platform
• Hospital management system
• Electronic health records
• Dental lab management

Headquarters

HQ city

Riyadh

HQ country

Saudi Arabia

HQ region

Middle East

Offices4 records

Markets served

GTM type

B2B

Offering type

Software

Cost components

Personnel, Technology or R&D, Operations, Marketing or Sales, Infrastructure

Revenue model

1. ERP Software Licensing and Subscription: Modular ERP system sold as configurable application blocks, with customers selecting and paying for specific modules needed for their healthcare operations
2. IT Consultancy Services: Precise and comprehensive IT consultancy services spanning medical informatics, ERP, and business strategies to help clients implement and optimize solutions
3. Cloud Infrastructure Services: Through partnerships with Microsoft Azure, AWS, and Google Cloud, supporting clients with latest technologies ensuring swift implementation of IT needs

Pricing tiers

Go-to-market motion1 record

Distribution channels3 records

Marketing channels7 records

Core offering

Microcare sells a modular, cloud-based healthcare ERP platform that natively integrates medical informatics modules (EMR, EHR, Lab, Radiology, Pharmacy, OPD, Inpatient) with administrative and financial modules (Billing, HR, Inventory, Assets, Point of Sale). Customers configure their solution by selecting from application blocks, with deployment supported on Azure, AWS, Google Cloud, or on-premises. The company also offers IT consultancy and cloud development services to support implementation.

Product overview

Microcare is a modular ERP system designed primarily for the healthcare industry, consisting of application blocks that can be configured to meet diverse customer requirements. The platform is built around a core ERP Platform and Medical Informatics suite, supplemented by specialized modules including Point of Sale, Billing, Assets, HR, Inventory, ZATCA Compliance, Laboratory, Radiology, Emergency, OPD & Inpatient, Medical Workflow, Medical Insurance, and Dental Lab. The system also includes two mobile applications (Patient Application and Employee Application) that integrate seamlessly with the other modules. Services offered include Cloud Development through Microsoft Azure, AWS, and Google Cloud partnerships, and IT Consultancy. The architecture follows a configure-to-order approach rather than engineering-to-order customization, with modules designed to be independently integrated or removed without disrupting other module operations.

Differentiator

Problem solved

Functional benefit

Products and services

• Microcare ERP Platform A comprehensive medical ERP platform that unifies clinical, administrative, and financial activities of a medical practice into one solution, targeting hospitals, clinics, and healthcare providers seeking to replace fragmented systems with a single platform.
• Medical Informatics Suite Suite of native medical informatics modules encompassing EMR, EHR, Lab, Radiology, Pharmacy, Inpatient, OPD, specialty-specific charts, and medical workflow management, seamlessly integrated with the ERP platform for healthcare providers.
• Point of Sale Feature-rich accounting and point of sale module for businesses of all sizes, supporting reporting, invoicing, payment processing, and vendor, client, and employee management.
• Billing Billing module with full service breakdown, patient arrival tracking, and teller income reports featuring visual filtering and PDF/Excel export capabilities, for healthcare and general business use.
• Assets Asset tracking module that monitors asset value, depreciation, and location, with reporting broken down by acquisition date, value, company, and status.
• HR Human resources module with employee profile management, residency expiry monitoring, custom forms, task assignments, and employee complaint tracking.
• Inventory Warehouse and inventory management module with unit of measures standardization, automatic stock/sales/cost tracking, low stock alerts, and comprehensive inventory reporting.
• ZATCA Compliance ZATCA compliance module for Saudi Arabian businesses, providing Electronic Cash Register (ECR) unit setup, invoice reporting to the Fatoora platform, and KPI dashboards for monitoring compliance status.
• Radiology Radiology module integrated within the medical informatics suite for managing radiology orders and results in healthcare facilities.
• Laboratory Laboratory module providing lab request management and a test result viewer with real-time alerts, status tracking, and hematology report interpretation including CBC with differential counts.
• Emergency Emergency room management module featuring drug request coordination, discharge overview, visit tracking, room/bed management, ER billing, and length of stay analytics.
• OPD & Inpatient Outpatient and inpatient management module handling walk-ins and appointments, billing history tracking, and intra-hospital transfer coordination.
• Medical Workflow Medical workflow management module providing a unified patient dashboard, medication activity management, and treatment scheduling documentation.
• Medical Insurance Insurance policy management and claim reporting module for configuring insurance branches, price lists, co-insurance rates, and tracking claim progress.
• Dental Lab Dental laboratory workflow module providing order tracking, technician management, anatomical tooth mapping, and integrated billing for dental practices and labs.
• Patient Application Mobile application for patients providing secure biometric login (fingerprint, Face ID, pattern, or passcode) and access to medical history, financial records, treatments, and prescriptions.
• Employee Application (My MicroCare) Internal employee mobile application (My MicroCare) with real-time announcements, notifications, financial profile management, and salary slip access for healthcare organization staff.
• Cloud Development Services Cloud infrastructure services through partnerships with Microsoft Azure, AWS, and Google Cloud, supporting clients with the latest technologies and swift implementation of IT needs.
• IT Consultancy Services Comprehensive IT consultancy services spanning medical informatics, ERP, and business strategies to help clients implement and optimize their healthcare IT investments and avoid costly rework.

Quantifiable outcome

• 70% Faster Data Retrieval - compared to traditional systems
• +2 more outcomes

Segments3 records

Ideal customer profiles3 records

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature7 records

Partnerships

Four partnerships are on record, tiered core.

• Microsoft AzurecoreTechnology or IntegrationCloud infrastructure partnership enabling Microcare to support clients with Microsoft Azure technologies at affordable prices, ensuring swift implementation of IT needs for healthcare organizations.
• Amazon Web Services (AWS)coreTechnology or IntegrationCloud infrastructure partnership providing AWS cloud services as part of Microcare's deployment options, giving clients flexibility in choosing their cloud provider for healthcare IT solutions.
• Google CloudcoreTechnology or IntegrationCloud infrastructure partnership with Google Cloud services enabling Microcare to offer multi-cloud solutions to healthcare clients, ensuring competitive pricing and technology options.
• ZATCA (Zakat, Tax and Customs Authority)coreTechnology or IntegrationRegulatory compliance integration for Saudi Arabian ZATCA requirements. Microcare provides Electronic Cash Register (ECR) setup, invoice reporting to Fatoora platform, and KPI dashboards for monitoring compliance status.

Scale indicators3 records

Recent moves6 records

Expansion highlights5 records

Broad incumbents

• Epic Systems: Dominant US-based EHR vendor serving large academic medical centers and expanding globally including Middle East deployments. Comparable because it offers comprehensive hospital clinical + revenue cycle + analytics platforms, though at significantly larger scale and primarily enterprise-focused, not modular SME like Microcare.
• InterSystems: Global healthcare data platform vendor with TrakCare EHR suite and HealthShare interoperability platform. Comparable because it offers an integrated clinical + administrative platform for hospitals, though at much larger scale and primarily serving enterprise health systems rather than the modular SME/dental focus of Microcare.
• MEDITECH: Long-established US-based EHR vendor serving community hospitals with integrated clinical and financial systems via Expanse platform. Comparable because it offers unified hospital information systems, though it primarily serves North American community hospitals and lacks Microcare's modular configure-to-order approach.
• Oracle Health (Cerner): Oracle-owned healthcare IT platform (formerly Cerner) providing Millennium EHR and revenue cycle solutions to large hospital systems globally. Comparable because of integrated clinical + financial modules targeting hospitals, though serving the enterprise segment with much deeper regulatory certifications.

Emerging players

• Healthicity: Healthcare compliance and revenue cycle platform for provider organizations. Comparable because of overlap with Microcare's revenue cycle, billing, and insurance modules for hospital/provider customers.
• SystemOne: Healthcare technology and consulting firm providing IT solutions to hospitals in the Middle East and Africa. Comparable because of geographic and customer overlap in the MENA healthcare market with modular hospital information system offerings.

Direct peers

• Napier Healthcare Solutions: Singapore-based healthcare IT vendor offering an integrated hospital information system covering clinical, administrative, and financial modules for emerging markets. Comparable because it targets hospitals in Asia/Middle East with similar modular, mid-market positioning and focus on emerging-market digitization.
• Azalea Health: Cloud-based EHR + practice management + revenue cycle platform targeting community hospitals and ambulatory providers in the US. Comparable because it offers a modular, integrated clinical-and-administrative platform for mid-sized healthcare providers — closer to Microcare's modular mid-market positioning.
• eClinicalWorks: US-based ambulatory EHR and practice management vendor with integrated modules covering clinical, billing, and patient engagement. Comparable because of its modular integrated platform serving mid-sized practices, though its primary focus is US ambulatory care rather than hospital systems.
• Medsphere Systems: Open-source healthcare IT vendor offering OpenVista EHR and CareVue platforms for community hospitals and behavioral health. Comparable because it serves mid-sized hospitals with comprehensive clinical and financial modules at lower cost than enterprise EHR vendors.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat4 records

Key risks5 records

Key highlights7 records

Customer concentration

• Xx.com/microcareit
• Facebookfacebook.com/microcare10
• LinkedInlinkedin.com/company/microcare1
• Instagraminstagram.com/microcareit

Revenue estimate

Valuation estimate

Number of profiles

Profiles9 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Microcare