Healthcare Integration Associates

What Healthcare Integration Associates does

Healthcare Integration Associates, LLC (HCIA) is a private Management Services Organization (MSO) operating exclusively in Hawaii, founded in 2013 to relieve independent physicians and small group practices of non-clinical administrative and operational burdens. The company delivers an integrated suite of seven service lines: Personnel Management (recruitment, training, payroll, workers' compensation, OSHA/security/disaster protocols, CLIA and HIPAA compliance); Digital Archiving and Document Scanning (paper-to-electronic conversion, document indexing, OCR, secure digital storage); Triage Care Center (after-hours clinic, ER avoidance, post-discharge follow-up, diabetes education, consolidated shot clinic, primary care coverage); Centralized Front Desk (patient registration, insurance verification, check-in, appointment reminders, referral center); Patient Centered Medical Home coordination (NCQA certification, health plan contracting, level verification, quality improvement, technology resource coordination); Healthcare Consulting (practice evaluation, market research, quality/process improvement, business development, change management); and Practice and Financial Management (overhead management, budgets, policies/procedures, inventory, financial statements, strategic planning, third-party payer negotiation). Underlying technology consists of a conventional MSO platform supporting practice management, EMR implementation guidance for Meaningful Use Stage 1 and 2, and rule-based OCR for document digitization — there is no proprietary AI or ML stack, no mobile app, and no documented API.

The business model is a recurring managed-services engagement: HCIA charges professional services fees to physician practices and small groups for bundled administrative support including billing, collections, equipment, technology, personnel pooling, risk management, and recruiting. Pricing is quote-based and not publicly disclosed. Go-to-market is direct consultative sales targeting individual physicians and small group practices across Hawaii, with no resellers or channel partners. A physician advisory board governs service prioritization, and the firm explicitly markets a "co-op" model that preserves physician autonomy while enabling coordination across managed care contracting, PCMH, and value-based care initiatives. Customers are exclusively independent physicians and small group practices within Hawaii; no named customer logos are publicly disclosed. Ownership is private — a Hawaii LLC with no external investors, no parent company, and no recorded funding rounds. Leadership comprises three long-tenured healthcare administration executives: President Damien Navarro (25+ years, CMPE certified), Vice President Tracy K Fujita, MBA (25+ years, formerly Executive Director at the nation's largest disease management and wellness company), and Secretary Richard G Mamiya (nearly 20 years, financial and physician-billing background).

Name

Healthcare Integration Associates

Legal name

Healthcare Integration Associates, LLC

Website

https://hciahawaii.com

Company type

Private

Founded year

2013

Operating status

Operating

Headcount range

1–10 employees

Short description

Healthcare Integration Associates is a Hawaii-based Management Services Organization that delivers administrative, operational, and clinical-support services — including billing, payroll, digital archiving, front-desk, PCMH coordination, and consulting — to independent physicians and small group practices across the state.

Ownership category

akta.pro rank

Product category

Healthcare Practice Management Services

NAICS

Offices of Physicians (except Mental Health Specialists) (621111)

SIC

Services-Misc Health & Allied Services, Nec (8090)

akta.pro primary industry

Primary Care Networks, Groups & MSOs (HLAFAGAE)

Keywords

• Practice management services
• Medical billing collections
• Healthcare administration outsourcing
• Management services organization
• Physician practice support

Headquarters

HQ city

Honolulu

HQ country

United States

HQ region

North America

Offices1 record

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Operations, Technology or R&D, Marketing or Sales

Revenue model

1. Management Services Fees: Recurring management service fees charged to physician practices for administrative support, practice management, billing, collections, equipment, technology, personnel pooling, risk management, and recruiting services. Revenue model structured as professional services with per-practice or group pricing.

Go-to-market motion1 record

Distribution channels1 record

Marketing channels5 records

Core offering

Healthcare Integration Associates is a Management Services Organization (MSO) that provides practice management and administrative support services to individual physicians and small group practices in Hawaii. It relieves physicians of non-medical business functions such as billing, collections, personnel management, digital records, and financial management so they can focus on practicing medicine.

Product overview

Healthcare Integration Associates, LLC is a Management Services Organization (MSO) that provides an integrated suite of practice management and administrative support services to individual physicians and small group practices. The core portfolio consists of seven distinct service offerings: Personnel Management (recruitment, training, payroll, compliance), Digital Archiving and Document Scanning (paper-to-digital conversion with OCR), Triage Care Center (urgent care and wellness services), Centralized Front Desk (patient registration and insurance verification), Patient Centered Medical Home (PCMH) coordination for NCQA certification, Healthcare Consulting (practice evaluation, market research, business development), and Practice and Financial Management. These services are designed to relieve physicians of non-medical business functions so they can focus on the practice of medicine, while the MSO model preserves physician autonomy through a governance structure that includes a physician advisory board.

Differentiator

Problem solved

Functional benefit

Products and services

• Personnel Management Comprehensive human resources services for healthcare practices including recruitment/selection management, training and development, health care plan management, payroll processing, workers compensation, worksite safety, and regulatory compliance (CLIA, HIPAA).
• Digital Archiving and Document Scanning Paper-to-electronic digital conversion services with document indexing for long-term archiving and quick retrieval, optical character recognition (OCR) for editable text conversion, and highly secure digital data storage.
• Triage Care Center Urgent care and wellness services including patient education (nutrition/physical activity), diabetes education, after-hours clinic for ER avoidance, post-discharge follow-up, primary care physician coverage and overbooking support, and consolidated shot clinic services.
• Centralized Front Desk Centralized patient intake services covering patient registration, insurance verification, patient check-in, appointment reminders, and consolidated referral center operations.
• Patient Centered Medical Home (PCMH) NCQA certification coordination service including patient-focused care coordination, health plan contracting, level verification, physician organization leadership coordination, quality improvement initiatives, and technology resource coordination.
• Healthcare Consulting Advisory services including practice evaluation and review, market research and analysis, quality improvement, process improvement, business development, and change management.
• Practice and Financial Management Practice administration services including overhead management, budget preparation, front office policy and procedures, inventory control, monthly and annual financial statement preparation, strategic planning, and third-party payer negotiations.

Segments1 record

Ideal customer profiles1 record

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature2 records

Scale indicators1 record

Recent moves6 records

Expansion highlights3 records

Direct peers

• VillageMD: VillageMD is a primary-care-focused MSO that wraps physician practices with administrative, clinical, and technology services under value-based contracts — directly analogous to HCIA's integrated MSO wrapper around physician practices, including PCMH coordination.
• Tebra (formerly Kareo): Tebra provides a combined EHR, practice management, and billing/payments platform targeted at small independent medical practices — the same target customer as HCIA, with overlapping services around practice operations, billing, and digital workflows.
• Aledade: Aledade partners with independent primary care physicians and provides MSO-type services (population health tech, payer contracting, value-based care enablement) for ACOs — directly comparable to HCIA's physician-enablement and managed-care-contracting value proposition.
• Privia Health: Privia Health operates a physician-enablement platform that functions as an MSO, providing practice management, payer contracting, and value-based care support to independent physician practices — a near-identical go-to-market and service model to HCIA, scaled nationally.

Broad incumbents

• NextGen Healthcare: NextGen provides EHR and practice management software to ambulatory practices and physician groups, overlapping with HCIA's EMR implementation support and practice operations services as a larger, diversified incumbent vendor.
• athenahealth: athenahealth is a broad cloud-based practice management, EHR, and revenue cycle platform serving physician practices of all sizes — overlapping with HCIA's practice management and EMR-support services but at vastly larger scale as a general incumbent.
• eClinicalWorks: eClinicalWorks offers EHR, practice management, and revenue cycle solutions to physician practices — competing with HCIA at the technology layer (especially EMR implementation and digital archiving) as a broad incumbent.
• Optum (HealthCare Partners): Optum, through HealthCare Partners and related assets, operates one of the largest physician practice MSOs in the U.S., providing practice management, payer contracting, and care coordination — overlapping with HCIA's MSO services at massive scale and serving as a key strategic consolidation threat.

Market position

Strengths4 records

Weaknesses5 records

Competitive moat3 records

Key risks5 records

Key highlights5 records

Customer concentration

• Xx.com/hciahawaii
• LinkedInlinkedin.com/company/healthcare-integration-associates-llc

Compliance3 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles3 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Healthcare Integration Associates