UT Health

What UT Health does

UT Health East Texas is a regional healthcare system operating 9 hospitals and 8 emergency departments across East Texas, headquartered at the UT Health North Campus Tyler facility. The system employs 100+ providers across more than 20 medical specialties and operates under Ardent Health Services as parent company, with academic medicine affiliation to The University of Texas Health Science Center at Tyler established via a 2019 rebranding from the former East Texas Medical Center (ETMC). Service lines span oncology (HOPE Cancer Center, 30+ years operational), cardiology (Heart & Vascular Institute), orthopedics, emergency and trauma care (including a Level I Trauma Center and Comprehensive Stroke Center at UT Health Tyler), rehabilitation, bariatric surgery, occupational medicine, and medical fitness (Olympic Centers).

The underlying technology stack is built on the Epic EHR platform with the MyChart patient portal, enabling online appointment scheduling, 24/7 on-demand video visits, eCheck-In, prescription refills, and provider messaging. External physician integration is handled through the CareLink web portal and HIPAA-compliant Direct messaging over the DirectTrust HISP network, while a 24/7 Patient Transfer Center coordinates inter-facility transfers and specialty referrals. The system also operates a Mobile Mammography Coach that extends breast cancer screening into rural East Texas communities.

Revenue is generated through professional services billing to insurance carriers, Medicare, and patients for hospital, physician, telehealth, and specialty care, supplemented by a managed services B2B line that sells self-funded, level-funded, and minimum essential coverage health plans plus dental plans to employer groups. The GTM motion is primarily direct-to-consumer via the physical facility network, MyChart self-serve portal, and community outreach, with a sales-led motion layered on top for employer health solutions and occupational medicine. Pricing for clinical services is not publicly disclosed and varies by insurance plan; employer health plans are sold on monthly subscription billing with tiered plan designs.

Name

UT Health

Legal name

UT Health East Texas

Website

https://hopecancertexas.com

Company type

Private

Founded year

1994

Operating status

Operating

Headcount range

5,001–10,000 employees

Short description

UT Health East Texas is a regional healthcare system operating 9 hospitals and 8 emergency departments across East Texas, providing cancer, cardiology, trauma, primary, and specialty care to patients across 25+ communities under Ardent Health Services ownership and UT Health Science Center Tyler affiliation.

Ownership category

akta.pro rank

Product category

Hospital and Healthcare Services

NAICS

Health Care and Social Assistance (62), Ambulatory Health Care Services (621), Offices of Physicians (62111), Specialty (except Psychiatric and Substance Abuse) Hospitals (622310)

SIC

Services-Hospitals (8060), Services-General Medical & Surgical Hospitals, Nec (8062), Services-Offices & Clinics Of Doctors Of Medicine (8011), Services-Home Health Care Services (8082)

akta.pro primary industry

Integrated Delivery Networks (IDNs) & Multi-Hospital Systems (HLAFAAAC)

akta.pro secondary industries

Care Navigation, Referral & Digital Front Door Platforms (HLALABAH), Virtual Urgent Care & On-Demand Teletriage Services (HLAFADAJ), Hospital-Based EMS & Mobile Integrated Health (HLAFANAC)

Keywords

• Hospital healthcare services
• Emergency medical care
• Oncology treatment services
• Telehealth virtual care
• Occupational health programs

Headquarters

HQ city

Tyler

HQ country

United States

HQ region

North America

Offices29 records

Markets served

GTM type

B2B and B2C

Offering type

Services

Cost components

Personnel, Operations, Infrastructure, Technology or R&D, Marketing or Sales, Supply Chain

Revenue model

1. Healthcare Services Revenue: UT Health East Texas generates revenue through providing medical services billed to patients and their insurance providers. Services include hospital care, physician visits, diagnostic tests, surgeries, cancer treatments, rehabilitation, and specialty care. Billing is processed through insurance companies, Medicare, and patient payments.
2. Virtual Care / Telehealth Services: Video visits and eVisits are billed to insurance, with patient out-of-pocket costs varying by plan. Many insurance companies have reduced or waived co-pays for virtual visits.
3. Patient Transfer Services: Coordination services for inter-facility transfers, emergency transfers (trauma, STEMI, stroke, sepsis), and specialty care referrals across the health system.
4. Employer Health Solutions: Self-funded health plans, level funded plans (CAP Select), minimum essential coverage plans (SimpleSelect), and dental plans offered to employer groups. Revenue comes from administrative fees, stop loss premiums, and claims funding.

Pricing tiers

Go-to-market motion2 records

Distribution channels6 records

Marketing channels8 records

Core offering

UT Health East Texas operates a regional integrated healthcare delivery network providing inpatient, outpatient, emergency, specialty, cancer, cardiac, rehabilitation, occupational, and virtual care services across nine hospitals and numerous clinics in East Texas. It complements facility-based care with the MyChart patient portal, telehealth video visits, an Epic-based provider portal (CareLink), Direct Messaging referrals, and a 24/7 Patient Transfer Center, and also offers employer health plans and occupational medicine programs.

Product overview

UT Health East Texas is a regional healthcare system operating hospitals, emergency departments, and physician clinics across East Texas. The organization offers patient-facing digital health services through its MyChart portal, including online scheduling, eCheck-In registration, Video Visits (on-demand and scheduled telehealth consultations), and E-Visits (symptom-based questionnaires). For healthcare professionals, UT Health provides CareLink (an Epic web portal for external providers to access patient records and order tests), Direct Messaging (HIPAA-compliant referral system via DirectTrust), and a 24/7 Patient Transfer Center for coordinated care transfers. Additional services include Mobile Mammography coaching and medically-integrated fitness facilities.

Differentiator

Problem solved

Functional benefit

Brands

• HOPE Cancer Center: Cancer care center providing oncology services including chemotherapy, radiation therapy, cancer surgery, and survivorship programs across multiple East Texas locations.
• HOPE Breast Center
• Olympic Center
• MyChart

Products and services

• MyChart Patient Portal Online patient portal providing appointment scheduling, eCheck-In (up to 7 days in advance), on-demand and scheduled video visits, bill payment, cost estimates, secure provider messaging, prescription refills, and access to medical records and test results for patients across the UT Health East Texas system.
• Video Visit Telehealth service offering on-demand 24/7 video visits with a licensed provider (typically within ~30 minutes) for common illnesses such as allergies, UTIs, colds, sinus infections, flu, sore throats, minor injuries, eye irritation, and rashes, plus scheduled video visits for primary and specialty care.
• E-Visit Symptom-based online questionnaire submitted through MyChart and reviewed by a provider who returns clinical assessment and treatment recommendations without requiring a scheduled visit.
• CareLink Provider Portal Epic web portal that allows external healthcare providers to review UT Health East Texas patient charts, add notes, images, and documents, receive medical event notifications, electronically order imaging and tests, and monitor electronic referrals.
• Direct Messaging HIPAA-compliant electronic referral and health information exchange service using the DirectTrust HISP network, enabling facilities without Epic to securely share demographics, insurance coverage, office notes, and imaging/labs with UT Health East Texas.
• Patient Transfer Center 24/7 coordination service for provider-requested patient transfers across the UT Health East Texas health system, managing inter-facility transfers, emergency transfers (trauma, STEMI, stroke, sepsis), and specialty care referrals with real-time bed availability visibility and physician-to-physician communication.
• Mobile Mammography Coach Mobile mammography unit that travels to multiple regional locations to provide breast cancer screening services, expanding access to preventive breast imaging in East Texas communities.
• Olympic Center Tyler Aquatics Medically-integrated fitness facility featuring a 25-yard, 3-lane warm water multi-use pool offering lap swimming, individual exercise, water fitness classes, therapy sessions, and private instruction in a medically supervised environment.

Segments6 records

Ideal customer profiles5 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature5 records

Partnerships

Five partnerships are on record, tiered core and minor.

• The University of Texas Health Science Center at TylercoreStrategic or Co-development PartnerUT Health East Texas is affiliated with The University of Texas Health Science Center at Tyler, providing academic medicine resources, research capabilities, and educational programs. This affiliation brings academic medicine credibility and access to specialized healthcare expertise to East Texas communities.
• Ardent Health ServicescoreStrategic or Co-development PartnerUT Health East Texas is owned and operated under the Ardent Health Services network. The organization logo and branding reference Ardent Health Services, indicating this is the parent company providing operational support and governance for the healthcare facilities.
• Local Schools and Sports AssociationsminorStrategic or Co-development PartnerUT Health East Texas Sports Medicine Program partners with local schools and sports associations to provide athletic trainers and expedited referrals to sports medicine and orthopedic physicians for student athletes.
• Association of Occupational and Environmental ClinicsminorStrategic or Co-development PartnerUT Health East Texas occupational health clinic is a member of the Association of Occupational and Environmental Clinics, promoting research, education, prevention, and treatment of workplace diseases and injuries.
• Epic Systems CorporationcoreTechnology or IntegrationUT Health East Texas uses Epic EHR system with MyChart patient portal and CareLink provider portal. MyChart is licensed from Epic Systems Corporation, providing comprehensive electronic health records and patient engagement capabilities.

Scale indicators5 records

Recent moves6 records

Expansion highlights6 records

Broad incumbents

• HCA Houston Healthcare: HCA's Texas hospital network operating across urban and suburban markets. Comparable as a large investor-owned health system with comparable service lines (trauma, oncology, telehealth) and employer contracting capabilities.
• CHRISTUS Health: Catholic multi-state health system with significant presence in East Texas and Louisiana. Comparable as a regional IDN serving rural and mid-sized communities with employer health and telehealth offerings.
• Memorial Hermann Health System: Large Houston-based IDN with Level I trauma and comprehensive oncology services. Comparable as a Texas IDN with academic affiliations, high-acuity credentials, and a digital patient portal (My Memorial Hermann) similar to UT Health East Texas.
• AdventHealth: Large non-profit multi-state health system with significant presence in the South Central US. Comparable as a faith-based IDN operating community hospitals, specialty centers, and employer health programs in similar mid-sized markets.
• Ardent Health Services: Parent company of UT Health East Texas; operates a national portfolio of hospitals and ambulatory services across multiple states. Directly comparable as the corporate operator of the same asset base and shared infrastructure (Epic, MyChart, similar service lines).
• Texas Health Resources: Major North Texas IDN with 25+ hospitals and a robust employer health plan offering. Comparable as a regional Texas health system competing for cross-region referrals and employer benefits business adjacent to East Texas.
• Houston Methodist: Major Texas academic health system with extensive specialty care and employer health plan offerings. Comparable as a high-acuity IDN with academic medicine affiliation and a digital patient portal serving similar patient demographics.
• Baylor Scott & White Health: Largest non-profit health system in Texas with a multi-state footprint, deep specialty bench, and Level I trauma centers. Comparable as a Texas-headquartered IDN that competes with UT Health East Texas for tertiary referrals and employer health contracts.
• Tenet Healthcare: Investor-owned multi-state hospital and ambulatory operator including USPI ambulatory surgery centers. Comparable as a parent company of competing hospital systems with overlapping service lines and employer health capabilities.
• Ascension Texas: Catholic multi-state health system with a meaningful presence in central and East Texas. Comparable as a regional IDN offering employer health, telehealth, and academic-affiliated care in overlapping markets.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks6 records

Key highlights6 records

Customer concentration

• Xx.com/uthealtheasttx
• YouTubeyoutube.com/user/ETMC1
• Facebookfacebook.com/UTHealthEastTexas
• LinkedInlinkedin.com/company/ut-health-east-texas

Revenue estimate

Valuation estimate

Number of profiles

Subsidiaries6 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about UT Health