What Dell Will Customs Brokers does

Dell Will Customs Brokers is a privately held, medium-sized customs house broker founded in 2013 and headquartered at 25810 Northline Commerce Drive in Taylor, Michigan. The firm is geographically positioned at the Detroit, Michigan/Windsor, Ontario border crossing — recognized as the busiest commercial land border crossing in the world — with additional offices at the Ambassador Bridge, Detroit Metropolitan Airport, and on the Canadian side in Windsor. This dual-country footprint makes Dell Will one of a select few brokers offering clearance services in both the United States and Canada, supporting importers and exporters ranging from small local businesses to large national companies.

The company's core service portfolio spans customs house brokerage with EDI-enabled documentation filing across 40 federal agencies, NAFTA certification, duty drawback recovery, customs consulting and training, Importer Security Filing (ISF/10+2) compliance, project management for oversized cargo, and freight forwarding across air, ocean, and truck modes, supplemented by local cartage, warehousing, distribution, and export packaging. Underlying technology is limited to EDI integration for customs clearance and a proprietary 24/7 PAPS shipment tracking portal — no AI/ML capabilities are evidenced. The firm is C-TPAT certified with U.S. Customs and Border Protection, providing clients with reduced cargo exam frequency.

Dell Will generates revenue primarily through transaction fees on customs entries and freight forwarding shipments, supplemented by professional services fees for NAFTA certification, drawback, and consulting. Distribution is direct, leveraging a global affiliate network of agents and offices for international reach rather than owned infrastructure. The firm maintains no disclosed funding rounds, parent company, management team bios, named customer logos, or revenue figures in publicly available source material, and is described as founder or privately owned with no institutional investor mentions.

Name

Dell Will Customs Brokers

Legal name

Dell Will Customs Brokers

Website

https://dellwillusa.com

Company type

Private

Founded year

2013

Operating status

Operating

Headcount range

11–50 employees

Short description

Dell Will Customs Brokers is a medium-sized customs house broker based in Taylor, Michigan, providing customs clearance, freight forwarding, and cross-border logistics services at the Detroit/Windsor border crossing — the busiest commercial land border crossing in the world.

Ownership category

akta.pro rank

Product category

Customs Brokerage Services

NAICS

Freight Transportation Arrangement (488510)

SIC

Arrangement Of Transportation Of Freight & Cargo (4731)

akta.pro primary industry

Import Customs Clearance (Entry Filing & Release) (TLACAFAA)

akta.pro secondary industries

Customs Consulting & Brokerage Outsourcing (Managed Brokerage, Brokerage Operations) (TLACAFAI), Customs Classification & Valuation (HS/HTS, Origin, Duty Optimization) (TLACAFAC), Customs Brokerage & Trade Compliance Management (TLAIANAD), Customs & Regulatory Filing Documentation (Entry/Exit Summaries, Declarations, ENS/AMS/ACI) (TLACAHAE)

Keywords

• Customs brokerage
• Freight forwarding
• Cross-border logistics
• Import export services
• Duty drawback

Headquarters

HQ city

Taylor

HQ country

United States

HQ region

North America

Offices4 records

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Operations, Technology or R&D, Infrastructure, Marketing or Sales

Revenue model

1. Customs Brokerage Services: Fees for customs clearance services including preparation of customs documents, classification, valuation, and coordination with government agencies for import/export shipments.
2. Freight Forwarding: Air and ocean freight forwarding services for import and export shipments between any two points in the world.
3. Global Logistics Services: Third-party logistics provider services including transportation coordination, documentation, and physical movement of cargo.
4. NAFTA Certification: Assistance with NAFTA Certificate completion and compliance for North American Free Trade Act benefits.
5. Drawback Services: Recovery of import duties on exports through complex drawback program eligibility assessment and filing.
6. Consultation & Training: Customs consulting services including audit guidance, employee training, classification issues, and government rulings assistance.
7. Project Services: Management of overweight and oversized shipments including coordination with trucking companies, marine terminals, and government agencies.
8. Local Cartage: Local and national delivery services with same-day delivery options for rush imports.

Go-to-market motion1 record

Distribution channels2 records

Marketing channels2 records

Core offering

Dell Will Customs Brokers is a customs house broker providing U.S. and Canadian customs clearance, international freight forwarding (air, ocean, trucking), NAFTA certification, duty drawback recovery, customs consulting and training, import security filing (ISF/10+2), warehousing, and project management for oversized cargo. Services are delivered through offices on both sides of the Detroit/Windsor border, supported by EDI documentation, a PAPS tracking system, and a global affiliate network.

Product overview

Dell Will Customs Brokers offers a comprehensive suite of customs brokerage and international logistics services as a single integrated offering. The core service portfolio includes customs house brokerage with EDI capabilities, NAFTA certification, duty drawback recovery, and customs consulting. Cross-border coordination services enable dual-country clearance in both the U.S. and Canada. Freight forwarding encompasses air, ocean, and trucking transportation with local cartage capabilities. Global logistics (third-party logistics), warehousing and distribution, and project services for oversized cargo round out the service portfolio. The company also provides Import Security Filing (ISF/10+2) compliance assistance. All services are delivered through a network of licensed staff and affiliate offices positioned at key U.S.-Canada border crossing points.

Differentiator

Problem solved

Functional benefit

Products and services

• Customs Brokerage (Customs House Brokerage) Core customs house brokerage service that determines proper classifications, quotas, and valuations, coordinates the entry of goods through 40 government agencies, and uses EDI capabilities to minimize clearance delays. For importers and exporters requiring clearance at U.S. customs.
• Cross Border Shipments Coordination Dual-country customs clearance service enabling entries into both the U.S. and Canada, leveraging Dell Will's offices on both sides of the Detroit/Windsor border. One of a select few brokers offering this highest level of dual-country service.
• NAFTA Certification Advisory and completion support for NAFTA Certificates of Origin to ensure products are compliant and eligible for benefits under the North American Free Trade Act. For U.S.-Canada (and Mexico) traders.
• Drawback Services Recovery of import duties on exports through the complex drawback program, including eligibility assessment and filing for eligible refunds. For exporters seeking duty recovery.
• Consultation and Training Customs consulting including guidance on customs audits, employee training, classification issues, government rulings, and strategies to reduce the cost of moving product. For shippers needing compliance expertise.
• Air Freight Forwarding Coordination of air shipments for both importing and exporting between any two airports in the world. For clients requiring international air cargo transport.
• Ocean Freight Forwarding Expert handling of ocean consignments to prevent shipments from sitting on the pier, for both import and export movements.
• Import Air and Ocean Transportation Import freight forwarding for both air and ocean shipments arriving internationally. For importers requiring door-to-port or door-to-door service.
• Export Air and Ocean Transportation Export freight forwarding for both air and ocean shipments going internationally. For exporters requiring coordinated outbound logistics.
• Local Cartage Local and national delivery service with same-day delivery available for rush imports and line-down situations. For clients needing last-mile or urgent domestic transport.
• Global Logistics (Third-Party Logistics Provider) 3PL service covering documentation, physical movement of cargo, and transportation between any two points in the world through Dell Will's global network of agents and offices.
• Project Services / Project Management End-to-end management of overweight and oversized shipments, coordinating with trucking companies, marine terminals, and local/state agencies from start to finish.
• Warehousing and Distribution Storage and distribution services for imported goods, supporting post-entry inventory and fulfillment needs.
• Export Packaging Packaging services tailored for export shipments to ensure safe international transit.
• Importer Security Filing (ISF) / 10 + 2 Compliance assistance for the Importer Security Filing (10+2) program, helping importers file the required 10 data elements 24 hours prior to vessel sailing.

Quantifiable outcome

• Reduced customs clearance delays through EDI capabilities
• +1 more outcomes

Segments2 records

Ideal customer profiles2 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature2 records

Partnerships

Two partnerships are on record, tiered core.

• Affiliate NetworkcoreOthersNetwork of affiliates and partners experienced in handling shipments of any size between any point in North America and any point in the world. Dell Will leverages this network for global logistics services.
• U.S. Customs and Border Protection (CBP)coreOthersCertified and compliant with CBP programs including ACE (Automated Commercial Environment) and C-TPAT (Customs-Trade Partnership Against Terrorism). C-TPAT membership provides benefits including less frequent cargo exams.

Scale indicators3 records

Recent moves5 records

Expansion highlights4 records

Regional players

• GHY International: Western Canadian customs broker and trade services firm specializing in cross-border US-Canada clearance, NAFTA/USMCA, and consulting. Comparable service mix to Dell Will, but primarily serves clients at the Western Canada border.

Direct peers

• Trans-Border Customs Brokers: Regional US-Canada cross-border customs broker with offices on both sides of the border. Mirrors Dell Will's Detroit/Windsor-anchored, dual-country clearance model and serves a similar mid-market cross-border client base.
• ClearCustoms: US customs broker providing import clearance, tariff classification, duty drawback, and trade compliance software-enabled services. Similar SMB-to-mid-market positioning to Dell Will with comparable service portfolio.
• Livingston International: One of the largest North American customs brokers and trade compliance specialists with deep Canada-US cross-border capabilities. Directly comparable to Dell Will on customs brokerage, NAFTA/USMCA certification, and cross-border clearance, but operating at materially greater scale.
• Pacific Customs Brokers: Mid-sized US-Canada customs broker providing import clearance, trade compliance consulting, and freight forwarding. Comparable service mix to Dell Will, focused on the Pacific Northwest rather than the Midwest border.
• Carmichael International Service: Independent customs broker and freight forwarder offering customs clearance, drawback, and consulting across the US. Overlaps directly with Dell Will on broker-led trade compliance services for importers/exporters.

Emerging players

• Flexport: Digital-first global freight forwarder offering customs brokerage as part of a technology-led platform. Competes with Dell Will on cross-border and air/ocean forwarding, but differentiates on software/visibility rather than relationship-led service.

Broad incumbents

• C.H. Robinson: Major North American 3PL and customs broker with significant cross-border activity at Detroit/Windsor and other gateways. Offers customs clearance, NAFTA/USMCA support, and brokerage automation at a scale and technology level Dell Will cannot match.
• Kuehne+Nagel: One of the world's largest freight forwarders with integrated customs brokerage and contract logistics capabilities. Comparable customs brokerage and trade compliance services but operating at global enterprise scale.
• Expeditors International: Global freight forwarder and customs broker with operations across major North American gateways. Provides the same customs clearance services as Dell Will but as part of a much larger international logistics portfolio; competes primarily on enterprise accounts.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat4 records

Key risks6 records

Key highlights6 records

Customer concentration

• LinkedInlinkedin.com/company/dell-will

Revenue estimate

Valuation estimate

Number of profiles

Profiles1 record

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Dell Will Customs Brokers