Georgia Department of Human Services
Georgia Department of Human Services is the state's human services agency, administering SNAP, TANF, foster care, child support, and aging services across all 159 Georgia counties through three divisions, serving over 1.3 million SNAP recipients with an approximately 9,000-person workforce and a $1.12 billion FY 2027 proposed budget.
- Company typePublic
- Founded2012
- HeadquartersAtlanta, United States
- Headcount501–1,000
- GTM typeB2C
- OfferingServices
What Georgia Department of Human Services does
The Georgia Department of Human Services (DHS) is the state government agency of Georgia, headquartered at 47 Trinity Ave. S.W., Atlanta, responsible for administering the state's human services portfolio across three operating divisions: the Division of Family & Children Services (DFCS), the Division of Aging Services (DAS), and the Division of Child Support Services (DCSS). DHS delivers SNAP food assistance, TANF cash assistance, Medicaid eligibility, foster care and adoption, child support enforcement, kinship care, aging and disability services, and energy assistance (LIHEAP) to eligible Georgia residents through a network of county DFCS offices, Area Agencies on Aging, and local child support offices covering all 159 Georgia counties. The department employs approximately 9,000 people and serves 1.3+ million SNAP recipients alone, with FY 2020 outcomes including 34,970 child abuse/neglect investigations, 18,449 children in foster care, and 1,421 adoptions.
DHS operates a core technology stack anchored by the Georgia Gateway integrated eligibility system (online portal for applying to and managing SNAP, TANF, Medicaid, and childcare benefits), the RCC TRAILS licensing and incident-reporting platform for residential child care providers, and the EPPICard prepaid debit card for distributing public assistance benefits. Additional platforms support background eligibility verification and benefit fraud investigation through the Benefit Integrity and Recovery Unit (BIRU). The department is currently scoping a major modernization through an Integrated Eligibility System (IES) Request for Information initiated in February 2023.
DHS's funding model is government appropriations — a mix of state budget allocations and federal matching funds tied to entitlement programs — not commercial revenue. The FY 2027 proposed budget is $1.12 billion, a 5.4% increase over FY 2026, with the agency currently navigating a projected $85.7 million FY 2026 shortfall in child welfare that has triggered contract terminations and tighter service-approval controls. Services are delivered free of charge to eligible residents, and the department's "customers" are in fact Georgia citizens requiring food, cash, child welfare, child support, or aging support. Strategic vendor and community partners include Conduent (SNAP call center, currently strained after a July 2025 cyber incident), Goodwill of North Georgia (largest SNAP Employment & Training provider), the Multi-Agency Alliance for Children, and the University of Georgia J.W. Fanning Institute.
Georgia Department of Human Services firmographics
Firmographics- Name
- Georgia Department of Human Services
- Legal name
- Georgia Department of Human Services
- Website
- https://dhs.georgia.gov
- Company type
- Public
- Founded year
- 2012
- Operating status
- Operating
- Headcount range
- 501–1,000 employees
- Short description
- Georgia Department of Human Services is the state's human services agency, administering SNAP, TANF, foster care, child support, and aging services across all 159 Georgia counties through three divisions, serving over 1.3 million SNAP recipients with an approximately 9,000-person workforce and a $1.12 billion FY 2027 proposed budget.
- Ownership category
- akta.pro rank
Georgia Department of Human Services industry classification
Industry- Product category
- Government Social Services
- NAICS
- Individual and Family Services (6241), Services for the Elderly and Persons with Disabilities (624120), Child and Youth Services (62411), Other Individual and Family Services (624190), Administration of Public Health Programs (923120)
- SIC
- Services-Social Services (8300), Services-Health Services (8000)
- akta.pro primary industry
- State/Provincial Human Services & Benefits Administration (Welfare, Disability, Child & Family) (BPAIABAI)
- akta.pro secondary industries
- Social Care & Long-Term Care Benefits Administration (BPAIAKAK), Family & Child Benefits Administration (Child Allowance, Parental Leave) (BPAIAKAD)
Keywords
Where Georgia Department of Human Services is headquartered
LocationHeadquarters
- HQ city
- Atlanta
- HQ country
- United States
- HQ region
- North America
Offices1 record
Markets served
Georgia Department of Human Services business model
Business model- GTM type
- B2C
- Offering type
- Services
- Cost components
- Personnel, Operations, Infrastructure, Technology or R&D, Supply Chain, Others
Revenue model
- Government Appropriations: State and federal funding through annual budget appropriations. FY 2027 proposed budget is $1.12 billion, a 5.4% increase from FY 2026. Primary funding sources include federal matching funds for SNAP administration and foster care programs.
Go-to-market motion1 record
Distribution channels5 records
Marketing channels5 records
Georgia Department of Human Services product offering
Product offeringCore offering
Georgia Department of Human Services is a state government agency that administers human services programs for Georgia residents through three primary divisions: the Division of Family & Children Services (DFCS), the Division of Aging Services (DAS), and the Division of Child Support Services (DCSS). It delivers food assistance (SNAP), cash assistance (TANF), foster care, adoption, child support enforcement, kinship care, aging and disability services, and energy assistance (LIHEAP) at no direct cost to eligible recipients. The agency operates statewide through county offices, regional Area Agencies on Aging, the Georgia Gateway online portal, and community partnerships.
Product overview
Georgia Department of Human Services operates as a state government agency providing a comprehensive suite of social services through three primary divisions: the Division of Family & Children Services (DFCS), the Division of Aging Services (DAS), and the Division of Child Support Services (DCSS). The department delivers services including SNAP food assistance, TANF cash assistance, foster care, adoption, child support enforcement, kinship care support, and aging services. Key technology platforms include Georgia Gateway for benefit applications, the RCC TRAILS system for residential child care licensing, and the EPPICard for benefit distribution. Programs like Connected by 21 and Georgia CREW support youth in foster care, while SHIP and LIHEAP provide specialized assistance to seniors and low-income households respectively.
Differentiator
Problem solved
Functional benefit
Products and services
- Georgia Gateway Online portal for applying for and managing public assistance benefits including SNAP, TANF, Medicaid, and childcare applications for Georgia residents.
- SNAP (Supplemental Nutrition Assistance Program) Federal food assistance program providing eligible low-income Georgians with benefits to purchase food at authorized retailers.
- TANF (Temporary Assistance for Needy Families) Cash assistance program providing financial support to eligible low-income families with dependent children.
- Foster Care Services Temporary out-of-home care for children who cannot safely remain with their families, working toward reunification or adoption.
- Adoption Services Services facilitating the adoption of children from foster care, including home studies, matching, and finalization processes.
- Kinship Care Program Program supporting relatives raising children, including navigation services, support groups, and connections to community resources.
- Division of Aging Services (DAS) Division providing services for older adults including Adult Protective Services, community care, elder rights, and aging support programs.
- Division of Child Support Services (DCSS) Division administering child support services including paternity establishment, order establishment, enforcement, and payment collection.
- Division of Family & Children Services (DFCS) Division responsible for child welfare services including child protective services, foster care, adoption, and family support programs.
- Connected by 21 Program supporting youth aging out of foster care with education, employment, housing, and life skills to achieve independence.
- Georgia CREW Work readiness and employment training program for foster care youth and TANF-eligible teenagers, providing workshops and summer work experiences.
- Afterschool Care Program Program providing safe supervision and enrichment activities for children when school is not in session, including tutoring and meals.
- Georgia SHIP (State Health Insurance Assistance Program) Medicare counseling program providing free information and assistance to help Medicare beneficiaries understand their options and benefits.
- LIHEAP (Low Income Home Energy Assistance Program) Program helping eligible elderly and low-income Georgians with home heating costs, weatherization, and other energy needs.
- Georgia EPPICard Prepaid debit card for distributing public assistance benefits including TANF, Grandparents Raising Grandchildren, Refugee Cash Assistance, and child support payments.
- RCC TRAILS (Residential Child Care Tracking, Residential Applications, Incidents & Licenses System) Web-based application for RCCL providers to submit waiver/variance applications, incident reports, and manage licensing documentation.
- It's My Turn Now Program providing information about children available for adoption in Georgia's foster care system.
Quantifiable outcome
- 34,970 reports of child abuse or neglect investigated in SFY 2020
- +5 more outcomes
Companies that use Georgia Department of Human Services
Customer profileNamed customers4 records
Segments4 records
Ideal customer profiles4 records
Georgia Department of Human Services technology and API
TechnologyTechnology focussed No
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
Feature2 records
Georgia Department of Human Services partnerships and signals
Strategic signalPartnerships
Four partnerships are on record, tiered core and minor.
- Goodwill of North GeorgiacoreGoodwill of North Georgia is the largest SNAP Employment & Training provider in Georgia, operating programs at its own expense during federal funding freeze. Provides job-readiness support to thousands of Georgians, bridging workforce development with food assistance access.
- ConduentcoreConduent operates Georgia's SNAP call center, which experienced a cyber attack in July affecting over 1.3 million recipients. The call center remained offline months later, causing disruption to benefit access. DHS has engaged in legal reviews and strained relations with Conduent over the incident.
- Multi-Agency Alliance for ChildrencoreCommunity partner collaborating with DFCS on adoption celebrations and youth support programs for children in foster care.
- University of Georgia J.W. Fanning InstituteminorUniversity partner that collaborated with DFCS on youth townhall listening sessions for development of the Connections Extension of Foster Care program policies.
Scale indicators5 records
Recent moves6 records
Expansion highlights5 records
Georgia Department of Human Services competitors and assessment
Company assessmentDirect peers
- New York State Office of Temporary and Disability Assistance: OTDA administers New York's SNAP, TANF, and disability assistance programs and oversees the state's social services districts. It is a direct peer in administering federal means-tested benefits with strong emphasis on integrated eligibility technology (myBenefits) and statewide county-administered delivery.
- Tennessee Department of Human Services: Tennessee DHS is a direct peer administering SNAP, TANF, child support, and child welfare services across Tennessee's 95 counties. Operates a comparable integrated eligibility platform (TN Compass) and shares similar demographic and rural-service-delivery challenges with Georgia DHS.
- Texas Health and Human Services Commission: Texas HHS is the closest functional peer, operating as a state-level umbrella human services agency administering SNAP, TANF, Medicaid, child welfare, and aging services across Texas. Comparable scale, organizational structure (umbrella commission overseeing multiple program divisions), and program mix make it the most directly comparable state DHS entity.
- South Carolina Department of Social Services: South Carolina DSS is a direct peer administering SNAP, TANF, foster care, adoption, and adult protective services across South Carolina's 46 counties. Closely comparable in program scope, organizational structure, and Southeastern U.S. demographic context.
- Florida Department of Children and Families: Florida DCF is a direct peer, administering SNAP, TANF, child welfare, and adult protective services through a regional office structure across Florida. The agencies share the same core program portfolio (SNAP, TANF, foster care, child support) and similar challenges with vendor management and benefit access technology.
- North Carolina Department of Health and Human Services: NC DHHS is a direct peer combining health and human services administration across SNAP, Medicaid, child welfare, aging, and disability services. Comparable in operating model and scale, and shares the same federal-state funding structure and integration challenges that Georgia DHS faces.
- Pennsylvania Department of Human Services: Pennsylvania DHS administers SNAP, TANF, Medicaid, child welfare, and aging services through county-level offices. It is a structural peer to Georgia DHS given the shared organizational model of a state umbrella department overseeing multiple program divisions with county-administered delivery.
- California Department of Social Services: California DSS is a direct peer administering statewide SNAP, CalWORKs (TANF), foster care, adoption, and child support programs across California's 58 counties. It shares Georgia DHS's county-administered delivery model, scale, and the integration challenges of operating integrated eligibility systems across large caseloads.
Emerging players
- Conduent State Healthcare & Human Services: Conduent is a vendor providing SNAP call center, eligibility, and benefit disbursement technology to state agencies including Georgia DHS. It is an emerging/commercial peer in the integrated eligibility technology and BPO space that Georgia DHS depends on for service delivery—relevant for understanding vendor risk and modernization roadmaps.
Broad incumbents
- U.S. Administration for Children and Families (ACF): ACF is the federal umbrella agency that funds and oversees TANF, SNAP E&T, child welfare, and child support programs that Georgia DHS administers. It is a broad incumbent/funder peer, providing the regulatory framework, federal matching funds, and program guidance that drive Georgia DHS's operating model.
Market position
Strengths5 records
Weaknesses5 records
Competitive moat5 records
Key risks6 records
Key highlights7 records
Customer concentration
Georgia Department of Human Services social profiles
Digital presenceGeorgia Department of Human Services financial estimates
Financial estimateRevenue estimate
Valuation estimate
Georgia Department of Human Services leadership team
Management profileNumber of profiles
Profiles4 records
Georgia Department of Human Services subsidiaries and ownership
Company hierarchySubsidiaries10 records
Georgia Department of Human Services funding detail
Funding detailFunding overview
Funding rounds
Investors
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
Georgia Department of Human Services M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about Georgia Department of Human Services
What does Georgia Department of Human Services do?
Georgia Department of Human Services is a state government agency that administers human services programs for Georgia residents through three primary divisions: the Division of Family & Children Services (DFCS), the Division of Aging Services (DAS), and the Division of Child Support Services (DCSS). It delivers food assistance (SNAP), cash assistance (TANF), foster care, adoption, child support enforcement, kinship care, aging and disability services, and energy assistance (LIHEAP) at no direct cost to eligible recipients. The agency operates statewide through county offices, regional Area Agencies on Aging, the Georgia Gateway online portal, and community partnerships.
Is Georgia Department of Human Services a public or private company?
Georgia Department of Human Services is a public company. It is classified as state government owned and is currently operating.
When was Georgia Department of Human Services founded?
Georgia Department of Human Services was founded in 2012. It employs 501 to 1,000 people.
Where is Georgia Department of Human Services based?
Georgia Department of Human Services is headquartered in Atlanta, United States, in the North America region.
How does Georgia Department of Human Services make money?
One revenue line is on record: government Appropriations.
Who are Georgia Department of Human Services's main competitors?
Direct peers on record are New York State Office of Temporary and Disability Assistance, Tennessee Department of Human Services, Texas Health and Human Services Commission, South Carolina Department of Social Services, Florida Department of Children and Families, North Carolina Department of Health and Human Services, Pennsylvania Department of Human Services and California Department of Social Services. Conduent State Healthcare & Human Services is listed as an emerging player. U.S. Administration for Children and Families (ACF) is listed as a broad incumbent.
Does Georgia Department of Human Services have an API?
No public API is recorded for Georgia Department of Human Services.
What industry is Georgia Department of Human Services in?
Georgia Department of Human Services's product category is Government Social Services. Its primary akta.pro industry code is BPAIABAI, State/Provincial Human Services & Benefits Administration (Welfare, Disability, Child & Family), with a secondary code of BPAIAKAK, Social Care & Long-Term Care Benefits Administration. Its NAICS code is 6241 and its SIC code is 8300.