KOEL ICT

What KOEL ICT does

KOEL ICT B.V. is a privately held Dutch managed IT services provider headquartered in Steenwijk, Netherlands, serving small and medium-sized businesses alongside a smaller set of larger organizations across the country. The firm was originally registered in 2012 as Koel IT, rebranded to Koel ICT in November 2017, and is structured as a Besloten Vennootschap (B.V.) under Dutch law, with no disclosed parent company or external funding. Its five-person team delivers a one-stop-shop portfolio spanning Microsoft 365 and Google Workspace productivity, modern workplace implementation, VoIP telephony, security and backup, network and fiber infrastructure, IT equipment resale, consultancy, data recovery, camera surveillance, and internet connectivity, operating primarily under raamcontract (framework) agreements with Dutch SMB and mid-market clients.

The company's underlying stack is built entirely on third-party best-of-breed platforms rather than proprietary technology: Microsoft and Google for productivity, Sophos and Fortinet for security, Cisco and Ubiquiti for networking, Kaseya (Autotask) for ticketing, ZOHO for CRM, Acumulus for accounting, and KPN/Ziggo/Delta fiber for connectivity. Web development, previously offered in-house, was spun off in April 2025 into a sister brand called WebCreators after KOEL ICT acquired three web development specialists, allowing the core firm to refocus on IT infrastructure and cybersecurity.

Commercially, KOEL ICT generates revenue through managed-services contracts, project-based infrastructure work (e.g., multi-site fiber builds), hardware pass-through, and consultancy engagements, with go-to-market executed via direct sales, the koelict.nl website, and a helpdesk portal. Distribution is reinforced by partner status with Microsoft, Google, Sophos, Fortinet, Cisco, Kaseya, and Ubiquiti, while a 2025 partnership with De Secretariaatsmanager added outsourced phone triage. The customer base is regional and Dutch-only, with named anchors including MyOffice, Theater De Meenthe, and Zonnepark Ronde Blesse alongside a long tail of local SMBs.

Name

KOEL ICT

Legal name

Koel ICT B.V.

Website

https://koelict.nl

Company type

Private

Founded year

2012

Operating status

Operating

Headcount range

1–10 employees

Short description

KOEL ICT is a privately held Dutch managed IT services provider in Steenwijk serving SMBs and select mid-market clients across the Netherlands with Microsoft 365, Google Workspace, VoIP, security, networking, and hardware solutions.

Ownership category

akta.pro rank

Product category

Managed IT Services

NAICS

Computer Systems Design and Related Services (54151), Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services (5182)

SIC

Services-Computer Integrated Systems Design (7373), Services-Telephone Interconnect Systems (7385), Services-Management Consulting Services (8742)

akta.pro primary industry

Managed Workplace Services (DaaS/Workplace-as-a-Service) (BPAEAIAA)

akta.pro secondary industries

Collaboration & Productivity Platforms (M365/Google Workspace, Email, Chat/Meetings) (BPAEAIAD), WebRTC & In-Browser Voice/Video (HDAIAHAH)

Keywords

• Managed IT services
• VoIP telephony solutions
• Cloud productivity services
• Network infrastructure management
• Cybersecurity and backup

Headquarters

HQ city

Steenwijk

HQ country

Netherlands

HQ region

Europe

Offices2 records

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Technology or R&D, Operations, Supply Chain, Marketing or Sales

Revenue model

1. ICT Services and Solutions: KOEL ICT generates revenue through providing comprehensive ICT services including managed IT, cloud solutions, VoIP telephony, security & backup, network management, equipment sales, and consultancy services. The company operates on a framework contract (raamcontract) model where clients can order additional services through quotes within their existing contract.
2. Equipment Sales: Sale of IT hardware including computers, multifunctional printers, and other equipment necessary for optimal organizational performance.
3. Consultancy Services: Expert advice and support for organizational performance improvement and technological challenges, including strategic planning and project management.

Go-to-market motion1 record

Distribution channels3 records

Marketing channels6 records

Core offering

KOEL ICT provides managed IT services to SMBs and larger organizations in the Netherlands under framework (raamcontract) agreements. Its offering covers Microsoft 365 and Google Workspace productivity deployments, Modern Workplace solutions, VoIP telephony, Security & Backup, network and fiber connectivity, hardware/equipment supply, IT consultancy, data recovery, camera surveillance, and internet services. Web development is delivered through the sister company WebCreators rather than by KOEL ICT directly.

Product overview

KOEL ICT is an IT solutions provider offering a comprehensive portfolio of ICT services for SMB and enterprise customers. The core offering includes Microsoft 365 and Google Workspace productivity suites, Modern Workplace (Moderne Werkplek) solutions for flexible work environments, VoIP telephony, Security & Backup services, Network Connections, Equipment (Apparatuur), Consultancy, Data Recovery (Data-herstel), Camera Surveillance (Camerabewaking), and Internet services. Web development is handled through sister company WebCreators. The company operates under a framework contract model where customers can order various services as needed.

Differentiator

Problem solved

Functional benefit

Brands

• WebCreators: A sister company specializing in professional web development, created from the spin-off of Koel ICT's web development operations in April 2025.

Products and services

• Microsoft 365 Cloud-based productivity suite implementation and management including email, collaboration tools, and office applications, deployed for KOEL ICT's Dutch SMB and mid-market clients.
• Google Workspace Cloud-based productivity and collaboration suite deployment (Gmail, Drive, Docs, Meet) for KOEL ICT's business clients, delivered under the firm's Google Partner status.
• Modern Workplace (Moderne Werkplek) Implementation of flexible, secure, cloud-based workplace environments that allow employees to work productively from anywhere, integrating Microsoft 365/Google Workspace with managed device and access solutions.
• VoIP Telefonie Voice over IP telephony service that converts voice into digital signals over the internet, replacing traditional phone lines for KOEL ICT's business clients.
• Security & Backup Comprehensive security services including firewalls, antivirus, and security audits, plus backup services to protect client data against cyber threats and loss.
• Netwerkverbindingen (Network Connections) Network management services including fiber network installation, connectivity solutions, and ongoing network infrastructure management for business clients.
• Apparatuur (Equipment) Supply of IT hardware including computers, multifunctional printers, and other devices that organizations need for optimal performance and productivity.
• Consultancy Expert ICT advice and support for organizations to improve performance and address technological challenges through strategic planning and project management.
• Data-herstel (Data Recovery) Services to recover lost or damaged data and restore business operations following data loss incidents for KOEL ICT's clients.
• Camerabewaking (Camera Surveillance) Video surveillance system supply and management for security and monitoring of business premises.
• Internet Business internet connectivity solutions delivered via partnerships with Dutch providers for KOEL ICT's clients.
• Autotask Ticket System (helpdesk platform) Autotask-powered ticket management platform enabling structured support, task automation, personalized notifications, and streamlined workflows used to deliver KOEL ICT's helpdesk service to clients. Implemented in November 2024.

Named customers12 records

Segments2 records

Ideal customer profiles2 records

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration4 records

Feature1 record

Partnerships

Eight partnerships are on record, tiered minor and core.

• De SecretariaatsmanagerminorStrategic or Co-development Partner · 25 April 2025Phone service partner that handles initial call routing for KOEL ICT customers. High-priority calls are immediately transferred to the right specialist, while other inquiries generate support tickets for efficient processing.
• Web CreatorscoreStrategic or Co-development Partner · 1 April 2024Sister company established April 1, 2024, specializing in web development and digital branding. KOEL ICT focuses on IT infrastructure and digital security while Web Creators handles web development and digital branding. Both companies share values of customer focus, innovation, and quality. Koel ICT previously managed websites for clients but now delegates this to Web Creators following the acquisition of three web development specialists.
• MicrosoftcoreTechnology or IntegrationMicrosoft Partner status. KOEL ICT provides Microsoft 365 solutions including modern workplace implementation, Teams collaboration, and Microsoft-based cloud services for business clients.
• GooglecoreTechnology or IntegrationGoogle Partner status. KOEL ICT offers Google Workspace solutions as part of their cloud productivity offerings.
• SophoscoreTechnology or IntegrationSecurity technology partner providing advanced cybersecurity solutions including firewalls, antivirus software, and security audits for client protection.
• FortinetcoreTechnology or IntegrationNetwork security partner offering firewalls and advanced threat protection solutions for client network security.
• KaseyacoreTechnology or IntegrationIT management software partner providing tools for remote monitoring, patch management, and automated IT workflows.
• Digital District ZwolleminorStrategic or Co-development PartnerRegional technology/business ecosystem partner in the Zwolle area for collaborative business development.

Scale indicators2 records

Recent moves7 records

Expansion highlights4 records

Direct peers

• PQR: Dutch consultancy/MSP specializing in Microsoft cloud, Modern Workplace and managed services for mid-market and enterprise — comparable service-mix in the Dutch market.
• Detron: Dutch full-service ICT services company covering Microsoft, cloud, security, networking and managed services for the SMB/mid-market segment — a like-for-like competitor in the Dutch region.
• Rapid Circle: Netherlands-based Microsoft Modern Workplace and Azure MSP with a similar SMB-to-enterprise mix and heavy Microsoft partner positioning, competing for the same Dutch Modern Workplace deals.
• RealDolmen: Benelux-based Microsoft-focused managed services and Modern Workplace provider, overlapping with KOEL ICT on M365, Teams, security and managed cloud delivery.
• Wortell: A Dutch Microsoft-focused managed services and Modern Workplace provider, very directly comparable to KOEL ICT's Microsoft 365, Teams, security and workplace offering for SMB/mid-market clients.
• Solvinity: Dutch managed cloud and workplace services provider (now part of KPN) competing for the same Microsoft/managed-services workload in the Netherlands.
• Login (Login ICT): Small Dutch full-service ICT partner offering managed workplace, cloud, VoIP, and security to SMBs — extremely similar in size, positioning and product portfolio to KOEL ICT.
• Concepts ICT: Regional Dutch IT services partner providing managed workplace, cloud, connectivity and security to SMB/mid-market — directly comparable regional MSP profile.

Broad incumbents

• KPN: The dominant Dutch telecom incumbent that is also a KOEL ICT partner — competes broadly in connectivity, cloud communications and managed services across the same Dutch SMB/mid-market segment.
• SPIE Nederland: European ICT and technical services incumbent with a sizable Dutch presence in managed workplace, networking and cloud services — competes for the same enterprise accounts with much greater scale.

Market position

Strengths4 records

Weaknesses5 records

Competitive moat4 records

Key risks6 records

Key highlights6 records

Customer concentration

• Facebookfacebook.com/koelict
• LinkedInlinkedin.com/company/koel-ict
• Instagraminstagram.com/koel_ict

Compliance1 record

Revenue estimate

Valuation estimate

Number of profiles

Profiles5 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about KOEL ICT