What Stadt Rheine does

Stadt Rheine is the municipal government of the city of Rheine in the Steinfurt district of North Rhine-Westphalia, Germany, providing statutory public administration services to approximately 76,000 residents across 24 city districts. The municipality offers a comprehensive range of public services including citizen registration, permits, urban planning, social welfare, education, fire and rescue services, economic development, cultural programming, and tourism promotion. The city is led by Mayor Dr. Peter Lüttmann and operates through city council structures, with wholly-owned subsidiaries handling economic development (EWG), technical services (TBR), and housing (Städtische Wohnungsgesellschaft Rheine).

The city's digital infrastructure centers on a municipal e-government platform that includes a Bürgerportal (citizen portal) with registered user accounts, an online forms service for administrative tasks (dog registration, birth certificates, etc.), an Ereignismeldesystem (EMS Rheine) for citizen infrastructure reporting, and appointment booking systems (SmartCJM) for the Bürgerbüro and Ausländerbehörde. Supporting technologies include Klaro for GDPR consent management, locally-hosted Matomo analytics, an E-Payment system for fees and taxes, and the Emsbot AI chatbot for citizen inquiries. The city maintains multi-channel citizen engagement through online, in-person, and video conferencing channels, with website translation into 18 languages.

Stadt Rheine's revenue model is non-commercial: municipal operations are funded through Grundsteuer and Gewerbesteuer taxes, administrative fees, intergovernmental transfers from Land NRW and the federal government, and public utilities revenue. The city is pursuing strategic long-term planning through the "Unser Rheine 2030" initiative and a Wohnraumversorgungskonzept extending housing planning through 2035, alongside digital modernization efforts to expand online service delivery and accessibility.

Name

Stadt Rheine

Legal name

Stadt Rheine

Website

https://rheine.de

Company type

Private

Operating status

Operating

Headcount range

11–50 employees

Short description

Stadt Rheine is the municipal government of Rheine, Germany, providing statutory public administration services including citizen registration, urban planning, social welfare, fire services, and e-government to residents across 24 city districts.

Ownership category

akta.pro rank

Product category

Municipal Government Services

NAICS

Executive and Legislative Offices, Combined (92114), Other General Government Support (92119), Administration of Housing Programs, Urban Planning, and Community Development (9251)

SIC

Services-Management Services (8741)

akta.pro primary industry

Mayor/City Manager & General Administration (BPAIACAA)

akta.pro secondary industry

Community Development & Neighborhood Revitalization (CDBG, Place-Based Initiatives) (BPAIANAE)

Keywords

• Municipal government services
• Public administration
• Civil registration services
• Urban planning services
• Social welfare services

Headquarters

HQ city

Rheine

HQ country

Germany

HQ region

Europe

Offices6 records

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Infrastructure, Technology or R&D, Others

Revenue model

1. Municipal Taxes and Levies: Revenue from municipal taxes (Grundsteuer, Gewerbesteuer), fees, and levies collected from citizens and businesses.
2. Administrative Fees: Fees for administrative services including document issuance, permits, registrations, and other government services.
3. State and Federal Funding: Intergovernmental transfers and grants from state (Land NRW) and federal government for various programs and infrastructure projects.
4. Public Utilities Revenue: Revenue from municipal utilities and services including water, waste management, and public transport.

Go-to-market motion2 records

Distribution channels5 records

Marketing channels7 records

Core offering

Stadt Rheine is the municipal government of the city of Rheine, Germany, providing statutory public administration services to its citizens and residents. Core offerings include citizen registration and documentation services (Bürgerbüro), building permits and urban planning, social welfare and integration services, fire and rescue services (Feuerwehr Rheine), education and childcare administration, cultural and tourism promotion, and economic development support for local businesses, all delivered through a combination of in-person service centers, an e-government citizen portal, and partner institutions.

Product overview

Stadt Rheine operates a comprehensive digital citizen services platform consisting of multiple interconnected modules. The core offering includes the Bürgerportal with user account registration, Online-Dienste/Formulare for administrative tasks (dog registration, birth certificates, etc.), the Ereignismeldesystem (EMS Rheine) for city issue reporting, and Ideen- und Beschwerdeservice for citizen feedback. Supporting services include appointment booking systems for the Bürgerbüro and Ausländerbehörde, a newsletter service, and the strategic planning platform Unser Rheine 2030. The municipality also provides thematic services like Sozialbericht Rheine (social reporting) and Wohnraumversorgungskonzept (housing planning). The platform is accessible via a user account system with various authentication levels, and includes an AI-powered chatbot (Emsbot) for citizen inquiries.

Differentiator

Problem solved

Functional benefit

Brands

• RheineMarketing: Marketing initiative for local businesses and the RheineGutschein voucher program
• EMS Rheine
• Unser Rheine 2030

Products and services

• Bürgerportal (Citizen Portal)
• Online-Dienste / Formulare (Online Services and Forms)
• Ereignismeldesystem (EMS Rheine)
• Ideen- und Beschwerdeservice (Ideas and Complaints Service)
• Terminvergabe Bürgerbüro (Citizen Office Appointment Booking)
• Terminvergabe Ausländerbehörde (Foreigners Authority Appointment Booking)
• Newsletter-Service
• Benutzerkonto (User Account)
• Feuerwehr Rheine Website and Services
• Unser Rheine 2030
• Sozialbericht Rheine (Social Report)
• Wohnraumversorgungskonzept (Housing Supply Concept)

Quantifiable outcome

• 2024 Social Report published analyzing poverty and social conditions across 24 districts
• +1 more outcomes

Segments4 records

Ideal customer profiles4 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration19 records

AI capability2 records

Feature5 records

Partnerships

Two partnerships are on record, tiered minor.

• Münsterland e.V.minorStrategic or Co-development PartnerTourism partnership for promoting the Münsterland region. Stadt Rheine embeds the Münsterland tourism website and uses the OBIS booking system for accommodation bookings. The partnership supports tourism promotion and visitor services for the region.
• Meta Platforms Ireland Ltd.minorGTM or Marketing PartnerJoint responsibility for Facebook page (facebook.com/rheine.de) for public relations and citizen engagement. Social media page insights are jointly managed.

Scale indicators2 records

Recent moves6 records

Expansion highlights4 records

Others

• Zweckverband KAAW: Municipal IT association providing shared IT services, data protection officer services, and infrastructure for municipalities including Stadt Rheine; relevant as an enabling/technology services peer to the city's digital operations.

Regional players

• Stadt Münster: Capital of the Münsterland region and a larger NRW city providing municipal administration, citizen services, and tourism; highly comparable governance model and regional context to Stadt Rheine, though serving a much larger population (~316k vs Rheine's ~76k).
• Stadt Minden: NRW city in Ostwestfalen-Lippe of comparable population size (~82k) operating the same statutory municipal functions including e-government, housing development via municipal company, and tourism promotion; relevant regional benchmark for comparable NRW mid-size city governance.
• Stadt Osnabrück: Neighboring Lower Saxony city with comparable municipal administration structure, e-government services, and city council governance; serves a similar mid-sized population and faces comparable demographic and budgetary pressures as Rheine.

Direct peers

• Stadt Nordhorn: Lower Saxony city comparable in scale (~53k residents) and offering similar municipal services, citizen portal, and tourism partnerships; sits in the same Ems-region context as Rheine.
• Stadt Emsdetten: Smaller NRW city in Kreis Steinfurt with comparable municipal services, citizen portal, and tourism offerings along the Ems river — structurally a near-twin municipal government to Rheine in scale and operations.
• Stadt Steinfurt: District capital in the same Kreis Steinfurt as Rheine; provides the same statutory municipal services (Bürgerbüro, Standesamt, online forms) at a similar smaller scale, making it the most directly comparable German municipal administration in immediate proximity.
• Stadt Ibbenbüren: NRW city in Kreis Steinfurt providing comparable municipal services and e-government infrastructure; notably, the Zweckverband KAAW (Stadt Rheine's IT services partner) is located in Ibbenbüren, indicating operational technology overlap.
• Stadt Lingen (Ems): Lower Saxony city of similar size on the Ems river with comparable municipal administration, tourism focus, and economic development entity structure; directly comparable in scale (~56k residents) and regional context.

Broad incumbents

• Stadt Hamm: Larger NRW city providing a fuller suite of municipal services; relevant as a broader NRW municipal government benchmark for digitalization, social services, and e-government scale, though operating at significantly larger scale (~180k residents).

Market position

Strengths4 records

Weaknesses4 records

Competitive moat4 records

Key risks5 records

Key highlights6 records

Customer concentration

• YouTubeyoutube.com/@stadtrheinepressereferat4903
• Facebookfacebook.com/rheine.de
• LinkedInlinkedin.com/company/stadtarchiv-rheine
• Instagraminstagram.com/stadtrheine
• Xx.com/rheine_tweet

Revenue estimate

Valuation estimate

Number of profiles

Profiles1 record

Subsidiaries3 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Stadt Rheine