Infosupport

Name

Infosupport

Legal name

INFOSUPPORT A.E.E.

Website

https://infosupport.gr

Company type

Private

Founded year

1990

Operating status

Operating

Headcount range

11–50 employees

Ownership category

akta.pro rank

Product category

IT Systems Integration & Enterprise Software Services

NAICS

Computer Systems Design and Related Services (54151), Computer Systems Design and Related Services (5415)

SIC

Services-Computer Integrated Systems Design (7373), Services-Computer Programming, Data Processing, Etc. (7370)

akta.pro primary industry

Strategy & IT Advisory (BPAEAAAA)

Keywords

• Enterprise software implementation
• ERP CRM solutions
• Smart city software
• IT systems integration
• Custom software development

Headquarters

HQ city

Athens

HQ country

Greece

HQ region

Europe

Offices4 records

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Technology or R&D, Operations, Marketing or Sales, Infrastructure

Revenue model

1. Software Licensing & Implementation: Infosupport resells and implements enterprise software from partners (SAP Business One, Epsilon SingularLogic Galaxy, Epsilon Net Pylon) and provides installation, configuration, and customization services to clients. Revenue is generated through software licenses, implementation projects, and ongoing software support contracts.
2. Custom Software Development: In-house Application Development team builds custom solutions and maintains proprietary suites (mobileworld, SMARTEGi) tailored to specific customer needs, including custom integrations.
3. Training & Configuration Services: Provides software training and parameterization services for each client company, including hardware installation when necessary.
4. Technical Support & Maintenance: Ongoing technical support for Epsilon Net, Singular Logic, SAP, and Microsoft products. Support delivered via telephone, email, remote connection, and on-site visits. Typically delivered under annual support contracts.

Go-to-market motion1 record

Distribution channels3 records

Marketing channels5 records

Core offering

Infosupport implements, resells, and supports enterprise business software (SAP Business One, Epsilon SingularLogic Galaxy, Epsilon Net Pylon) and develops two proprietary suites — mobileworld (supply chain, in-vehicle invoicing, SFA) and SMARTEGi (Smart City and municipal management). The company delivers end-to-end IT services including consulting, installation, configuration, training, custom development, and 24/7 technical support to private enterprises (SMEs to large) and public sector organizations across Greece.

Product overview

Infosupport is a Greek IT services company offering a comprehensive portfolio of third-party ERP solutions and in-house developed applications. The core offerings include SAP Business One for SMEs, Epsilon Net solutions (Pylon ERP, Pylon CRM, Pylon Hospitality, Pylon Restaurant, Epsilon Extra, Epsilon Business HRM, Hyper.Axion, Epsilon Smart Philoxenia), and SingularLogic products (Galaxy CRM, Galaxy ERP, Galaxy Payroll, Galaxy Hotel, Galaxy Restaurant, SingularLogic HCM, SingularLogic SHR, SingularLogic Genesis). The company has also developed proprietary solutions including the mobileworld Suite (EX-VAN, SFA, Logistics) for field sales and supply chain management, and the SMARTEGi suite for Smart Cities and Local Government Organizations (including MARINA, POLICE, HYDROMETER, GOVBUDGET, GOVBRIDGE, and Smart City Business Intelligence). The portfolio serves private businesses across retail, hospitality, food service, and public sector organizations.

Differentiator

Problem solved

Functional benefit

Brands

• mobileworld: Suite of mobile applications for merchandising, logistics, order management, and supply chain solutions including EX-VAN (in-vehicle invoicing), SFA (Sales Force Automation), and Logistics modules.
• SMARTEGi

Products and services

• SAP Business One
• mobileworld Suite Proprietary in-house suite of applications for merchandising, logistics, and order management, including EX-VAN (in-vehicle pricing/invoicing), SFA (Sales Force Automation), and Logistics modules; designed for trade and supply chain operations.
• SMARTEGi Suite Proprietary in-house smart cities and local government management suite, with modules covering MARINA (port fees), POLICE (parking violations), DEBT COLLECTION, SMART QA (inspections), GOVBUDGET (personnel leave), GOVBRIDGE (legal/debtor management), HYDROMETER (water metering), and Smart City B.I.
• Galaxy CRM Customer relationship management system from Epsilon SingularLogic that organizes, monitors, manages, and optimizes business relationships with customers; resold and supported by Infosupport.
• Galaxy ERP Enterprise ERP suite from Epsilon SingularLogic for medium and large enterprises requiring integrated functionality, automation, and unlimited information sharing; resold and implemented by Infosupport.
• SingularLogic Genesis Integrated Economic Management Information System for Local Government Organizations (OTAs) covering economic management, procurement, project management, property tax, water supply, sewerage, parking fines, and municipal police.
• Pylon ERP Enterprise Resource Planning system from Epsilon Net integrating warehouse, purchases, production, CRM, sales, financial/accounting, supply chain, and service functions in a single database; resold and supported by Infosupport.
• Hyper.Axion (Hyper Logistiki) Accounting solution for demanding accountants and large accounting firms offering Γ.Γ.Π.Σ. data retrieval, analytical accounting, fixed asset management, and accounting plan templates.
• Epsilon Smart Philoxenia Electronic invoicing solution for rental room and hotel unit owners, with myDATA connection and accountant communication.
• SMARTEGi HYDROMETER Water metering and management application for Local Government Organizations for measuring water consumption, using Google Maps for geolocation capture of meter coordinates.
• EX-VAN In-vehicle pricing platform supporting invoicing operations directly from vehicles; part of the mobileworld proprietary suite.
• SFA (Sales Force Automation) Mobile solution that automates all sales processes to ensure no sales opportunity is missed; part of the mobileworld proprietary suite.
• SMARTEGi MARINA Port organization fee management system for port authorities covering vessel mooring, use of port facilities, and related port charges.
• SMARTEGi POLICE Software for illegal parking management via portable electronic devices for Municipal Police; part of the SMARTEGi suite.
• SMARTEGi GOVBUDGET Personnel leave management system for government organizations; part of the SMARTEGi suite.
• SMARTEGi GOVBRIDGE Solution for lawyers and law firms handling legal and debtor case management; part of the SMARTEGi suite.

Quantifiable outcome

• Budget preparation time reduced from 15 days to 3 days for municipality using SMARTEGi BUDGET
• +1 more outcomes

Named customers9 records

Segments2 records

Ideal customer profiles2 records

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration10 records

Feature3 records

Partnerships

Three partnerships are on record, tiered core.

• Epsilon SingularLogiccoreChannel Partner/ Reseller/ DistributorEpsilon SingularLogic is a major Greek enterprise software vendor. Infosupport holds the highest Platinum Partner status, certified to implement, support, and resell the full SingularLogic product suite including Galaxy ERP, Galaxy CRM, Galaxy Payroll, HCM, SHR, and Genesis for Local Government. Infosupport is distinguished as one of the top support partners for these products.
• SAPcoreChannel Partner/ Reseller/ DistributorSAP is a global enterprise software leader. Infosupport is a Silver-certified SAP partner, authorized to implement and support SAP Business One ERP for small and medium-sized businesses in Greece. SAP Business One is marketed by Infosupport as a 'World Leader in Business Applications' for SMEs.
• MicrosoftcoreTechnology or IntegrationMicrosoft is a global technology platform provider. Infosupport holds Gold Partner status with Microsoft, indicating a high level of certification and competency in delivering Microsoft-based technology solutions to customers.

Scale indicators5 records

Recent moves7 records

Expansion highlights5 records

Broad incumbents

• Microsoft: Global technology platform vendor (Gold Partner with Infosupport). Comparable as the underlying cloud and productivity stack provider; competes for direct enterprise relationships in parallel with Infosupport's integration services.
• Tietoevry: Nordic-headquartered IT services and software company with operations across Europe. A broader incumbent offering enterprise application, cloud, and managed services that competes for Greek enterprise wallet share.
• Capgemini: Global IT services and consulting leader. Competes with Infosupport for large Greek enterprise transformation deals, especially where global delivery scale and SAP/Microsoft premium partnerships are required.

Direct peers

• Byte Computer: Greek IT distribution and services company reselling enterprise software and providing implementation services to Greek enterprises. Direct overlap with Infosupport in product lines and Greek SME/mid-market customer base.
• Epsilon Net: Greek accounting and ERP software vendor (Pylon ERP/CRM) whose products Infosupport resells and implements. Also competes with Infosupport in direct-to-customer sales for SME ERP deals in Greece.
• Uni Systems (United Group): Greek-headquartered IT services and systems integrator serving large enterprises and public sector across SE Europe. Comparable in target market, multi-vendor implementation model, and public-sector focus.
• P-NET: Greek IT services company providing enterprise software implementation, networking, and managed services. Competes with Infosupport in the Greek mid-market for ERP, CRM, and infrastructure projects.
• SingularLogic (Epsilon SingularLogic): Greek enterprise software vendor (Galaxy ERP, Galaxy CRM, Galaxy Payroll, Genesis) — Infosupport's most important partner (Platinum tier). SingularLogic sells direct and through other partners, so it both enables and competes with Infosupport.
• Cosmos Business Systems: Greek IT services and systems integrator offering enterprise software implementation, managed services, and infrastructure solutions to private and public sector clients — directly comparable in business model and customer base to Infosupport.

Peers

• SAP: Global ERP software vendor whose SAP Business One product Infosupport resells (Silver Partner). A broad incumbent whose channel strategy, pricing, and product roadmap materially shape Infosupport's economics.

Market position

Strengths4 records

Weaknesses5 records

Competitive moat5 records

Key risks6 records

Key highlights7 records

Customer concentration

• Facebookfacebook.com/infosupportsa

Compliance1 record

Revenue estimate

Valuation estimate

Number of profiles

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Infosupport