Gefta

What Gefta does

GEFTA Gesellschaft für Telearbeit mbH (operating as 'Gefta') is a Berlin-based B2B full-service provider founded by Thomas Dehler in September 2012, with predecessor managed-service 'real-laboratory' operations dating to 2000. The company helps German enterprises connect and operate WORK@HOME employees under data protection compliance, and supports brands seeking outsourced customer-care and sales capacity. It is a privately held, founder-managed limited liability company (HRB 145977 B) registered in Berlin-Charlottenburg, with Thomas Dehler as sole managing director (Geschäftsführer) and no disclosed external institutional investors.

The company's product portfolio centers on three core offerings. The Trusted Secure Desktop (TSD) is a proprietary desktop-virtualization and remote-access solution developed by Gefta specifically for processing sensitive customer data from home-office environments in compliance with GDPR/DS-GVO. The WORK@HOME-Check is a diagnostic readiness assessment that benchmarks an enterprise's preparedness for home-office rollout and identifies remediation gaps. CustomerCare@Home is a fully remote customer-service and sales outsourcing service, incorporating direct-to-consumer (D2C) customer-involvement concepts for brand clients. Supporting capabilities include organizational and IT/IT-security consulting, interim and project management, an online employee diagnostic tool, an internal ticketing/helpdesk system for remote workers, and recruitment/staffing services.

Gefta monetizes through a mix of professional-services fees (consulting, interim management), recurring subscription/licensing of the TSD platform, and managed-services fees for outsourced customer-care operations and personnel placement. Disclosed pay-rate benchmarks (9.19 €/hour plus performance premiums for call-center agents; at least 12 €/hour for student helpdesk) indicate a volume-driven pricing model. Distribution is direct, via website contact forms, phone-based sales, and free initial consultations with the managing director; the company restricts operations to Germany due to data-protection requirements. Reported headcount stands at more than 200 employees across the more recent sources, with 250+ cited as of December 2016, supporting a sizable outsourced workforce, though no revenue figures are disclosed in the source data.

Name

Gefta

Legal name

GEFTA Gesellschaft für Telearbeit mbH

Website

https://gefta.eu

Company type

Private

Founded year

2012

Operating status

Operating

Headcount range

1–10 employees

Short description

Gefta is a Berlin-based B2B full-service provider that helps German enterprises securely connect home-office employees under data protection rules and operates CustomerCare@Home, an outsourced remote customer-care service, built around its proprietary Trusted Secure Desktop (TSD) technology.

Ownership category

akta.pro rank

Headquarters

HQ city

Berlin

HQ country

Germany

HQ region

Europe

Offices1 record

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Technology or R&D, Marketing or Sales, Operations

Revenue model

1. Consulting Services: GEFTA provides organizational consulting for companies introducing, building, and operating home office employee networks and workplaces. Services include organizational consulting, IT and IT-SEC consulting, interim and project management.
2. Trusted Secure Desktop (Software): Licensing/usage of the proprietary TSD security solution for secure remote work connectivity. Companies pay for access to this data-protection-compliant technology.
3. Outsourcing Services (CustomerCare@Home): Managed service offering for customer care, service and sales operations. GEFTA provides fully scalable and flexible remote work organizational structure with trained personnel. Revenue generated through service fees for outsourced operations.
4. Staffing/Recruitment Services: Staff recruitment and management services for support operations, including personnel placement for remote customer service roles.

Pricing tiers

Go-to-market motion1 record

Distribution channels3 records

Marketing channels9 records

Core offering

GEFTA is a B2B Full Service Provider that helps enterprises securely connect work-from-home employees and external specialists to corporate systems. The company delivers the WORK@HOME-Check diagnostic assessment, the proprietary Trusted Secure Desktop (TSD) secure remote connectivity platform, organizational and IT security consulting, and managed outsourcing services such as CustomerCare@Home for customer service and sales operations.

Product overview

GEFTA operates as a Full Service Provider specializing in work-from-home solutions for companies, offering a portfolio of three core products: WORK@HOME-Check (a diagnostic readiness assessment), Trusted Secure Desktop (a secure remote work platform), and Partner für Outsourcing (outsourcing services). These products are complemented by CustomerCare@Home for customer service operations. The company also provides supporting services including recruitment support, organizational consulting, IT and IT security consulting, interim and project management, user helpdesk for telecommuting workstations, and training. GEFTA positions itself as an enabler of hybrid organizations with nationwide quality and security standards for home office workplaces.

Differentiator

Problem solved

Functional benefit

Products and services

• GEFTA | WORK@HOME-Check A diagnostic assessment tool that evaluates an organization's readiness for home office implementation, identifying requirements already met and areas needing improvement to enable secure work-from-home arrangements.
• GEFTA | Trusted Secure Desktop (TSD) A proprietary secure desktop solution developed by GEFTA enabling employees to work externally with sensitive customer data while maintaining data protection compliance. Provides secure connectivity for remote work environments.
• CustomerCare@Home A fully remote customer service and sales solution that enables brands to engage customers through brand advocates working from home, incorporating D2C (Direct-to-Consumer) Customer Involvement concepts.
• GEFTA | Partner für Outsourcing Outsourcing partnership services enabling companies to connect external employees and specialists for customer service, sales, and operational support with quality and security standards.

Quantifiable outcome

• Over 250 employees in permanent employment working from home (as of 2016)
• +1 more outcomes

Named customers1 record

Segments3 records

Ideal customer profiles3 records

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature3 records

Scale indicators3 records

Recent moves5 records

Expansion highlights5 records

Broad incumbents

• Concentrix: Concentrix is a global CX and BPO incumbent with deep enterprise customer-service and digital-care offerings; comparable in that enterprise customer-care outsourcing is a core revenue line, but with a far broader portfolio of services and geographies than GEFTA.
• Teleperformance: Teleperformance is the world's largest customer-experience BPO, offering outsourced customer service across channels and geographies; overlaps with GEFTA on the core service line but operates at global scale with omnichannel capabilities GEFTA cannot match.
• Foundever (formerly Sitel Group): Foundever, formerly Sitel/Sykes, operates a large CX outsourcing business with significant nearshore/remote-agent delivery including work-from-home programs; competes with GEFTA on enterprise CX outsourcing contracts in EMEA.
• TTEC (TeleTech): TTEC is a global CX and digital BPO with a dedicated 'Work-from-Home Anywhere' agent solution, making it a directly relevant incumbent in the same 'home-based enterprise customer service' category GEFTA targets.

Direct peers

• Liveops: Liveops pioneered the 'virtual contact center' model of on-demand, home-based customer-service agents; comparable to GEFTA for the home-agent delivery model and the same target buyer profile of enterprise CX leaders.
• Arise Virtual Solutions: Arise is a US-based BPO whose entire operating model is connecting small enterprises and Fortune 500 brands to home-based customer-service agents - a near-mirror of GEFTA's CustomerCare@Home concept, differing mainly in geography and the absence of a proprietary secure desktop.
• Working Solutions: Working Solutions has run a home-based agent network for sales, customer care, and technical support since the 1990s, comparable to GEFTA in being an outsourcing-first provider reliant on distributed remote talent rather than centralized contact centers.

Regional players

• Competence Call Center: Competence Call Center is one of Germany's largest independent BPOs, headquartered in Hamburg and serving German-speaking enterprise customers with customer-service and sales operations - the closest direct regional peer to GEFTA's domestic CustomerCare@Home offering.

Market position

Strengths4 records

Weaknesses5 records

Competitive moat3 records

Key risks6 records

Key highlights6 records

Customer concentration

• Xx.com/gefta_eu
• YouTubeyoutube.com/watch?v=NL36U73zwpk

Revenue estimate

Valuation estimate

Number of profiles

Profiles1 record

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Gefta